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Park Royal Beach Cancun

3.5 star property

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Photo gallery for Park Royal Beach Cancun

2 outdoor pools, pool umbrellas, sun loungers
Exterior
Master Suite Partial Ocean View | Minibar, in-room safe, desk, laptop workspace
Family Suite | Minibar, in-room safe, desk, laptop workspace
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • All inclusive
  • Bar
  • Housekeeping
  • Breakfast included

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min walk‬
  • Cancun Interactive Aquarium
    ‪6 min walk‬
  • Marlin Beach
    ‪15 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Superior

Deluxe Superior | Minibar, in-room safe, desk, laptop workspace

Deluxe Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, laptop workspace

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, laptop workspace

Family Suite

  • 796 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Double

Minibar, in-room safe, desk, laptop workspace

Deluxe Double

  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite with Terrace

Family Suite with Terrace | Minibar, in-room safe, desk, laptop workspace

Family Suite with Terrace

  • 1216 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite with Balcony

Family Suite with Balcony | Minibar, in-room safe, desk, laptop workspace

Family Suite with Balcony

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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The price is $162
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$200 total
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Apr 28 - Apr 29
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About this property

Park Royal Beach Cancun

3.5-star hotel in Zona Hotelera
Catch some rays on Park Royal Beach Cancun's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Change of towels is available on request.
Park Royal Beach Cancun offers 155 air-conditioned accommodations with minibars and safes. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages.
Park Royal Beach Cancun is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. At Park Royal Beach Cancun you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and 3 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive hotel also offers a children's club, a children's pool, and a sauna. Onsite self parking is complimentary.

Park Royal Beach Cancun is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
La Veranda - This poolside buffet restaurant serves breakfast, lunch, and dinner.
El Pescador - This restaurant specializes in seafood and serves lunch and dinner. Open daily.
Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Andiamo - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Ekinox - Onsite bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Soccer
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Theme parties

Other inclusions

Transportation to offsite activities

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Ekinox
  • El Pescador
  • Frida
  • La Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 6 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Cancun Park Royal
Park Royal All Inclusive
Park Royal Cancun
Park Royal Cancun All Inclusive
Caribe Park Royal Grand Cancun
Grand Park Royal Cancun Caribe Hotel Cancun
Park Royal Beach Resort Cancún All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Beach Cancún All Inclusive Cancun
Park Royal Beach Cancún All Inclusive
Park Royal Cancun Inclusive
Park Royal Cancun All Inclusive
Park Royal Cancun - All Inclusive Cancun
Park Royal Beach Resort Cancún All Inclusive
Park Royal Cancun - All Inclusive All-inclusive property
Park Royal Cancun - All Inclusive All-inclusive property Cancun

Park Royal Beach Cancun Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 328 out of 1012 reviews
Rating 8 - Good. 273 out of 1012 reviews
Rating 6 - Okay. 180 out of 1012 reviews
Rating 4 - Poor. 122 out of 1012 reviews
Rating 2 - Terrible. 109 out of 1012 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Traveled with family and small children
Disliked: Staff & service, amenities
The service was not above and beyond like other places that we have stayed. The wait time to check-in was rather long and they were not super helpful when trying to ask questions. The pools we ok, but chilly for even the nicer weather. The beach and beach service was BY FAR the best place to be...minus the yelling lifeguards.
Stayed 5 nights in Jan 2025

10/10 Excellent

Maricruz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Saurav

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 6 nights in Dec 2024

2/10 Terrible

An

Disliked: Cleanliness, property conditions & facilities
Location was convenient, but hotel is old and rundown was not given a room until 5 PM. Arrive at the hotel at 1 PM water flow in shower was dripping for the whole stay.
Stayed 4 nights in Jan 2025

6/10 Okay

Gaurav N

Traveled with family and small children
Liked: Cleanliness
For an all inclusive resort the options for food and activities were not good. Food options and quality was poor and activities were also limited.
Stayed 3 nights in Jan 2025

10/10 Excellent

Harrold Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food options, drinks and locations. Staff are pleasant and helpful. However they asked me for a 90 minutes introduction to their travel membership program, which took 2 and half hours past lunch time. And have difficulty accepting “no” for an answer. Beware of some tourist trap in the area.
Stayed 5 nights in Jan 2025

10/10 Excellent

Maria Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like it so much this place! The best one, that’s was my first time I went in Cancun! Me and wife was so happy about this place . Thank you
Stayed 7 nights in Apr 2024

2/10 Terrible

Marcos

Traveled with family
Disliked: Property conditions & facilities, room comfort
It wasn't what I expected in the room
Stayed 4 nights in Dec 2024

10/10 Excellent

Veronica, Santa Clarita

Stayed 5 nights in Jan 2025

2/10 Terrible

Jaspal Singh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor service we never go back this place very very bad place Bad experience just based of money
Stayed 6 nights in Jan 2025

10/10 Excellent

LUIS

Stayed 3 nights in Jan 2025

10/10 Excellent

katherine

Stayed 1 night in Jan 2025

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
The check-in process was very long! The property was nice, though on the small side. Lots of wind during our 4 day stay so the red flags were out and we couldn't use any of the water amenities. Without those, there was not much else to do. The "shows" were a little disappointing too. Food was mediocre, usually just warm, but we did enjoy the food at the El Pescador restaurant. All of the wait staff were very friendly, though the bartenders were all on the crabby side! The beach was beautiful and plenty of seating by the pools and beach.
Stayed 5 nights in Jan 2025

8/10 Good

Daisy

Traveled with family
It is an old property. Food is not good. It is across a nice mall.
Stayed 8 nights in Dec 2024

6/10 Okay

MARIA GIRLIE LU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

KARIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained with friendly, helpful staff! The location is perfect, and the beach is beautiful! The food is sub-par and there are NOT enough beach chairs at the beach.
Stayed 7 nights in Dec 2024

4/10 Poor

Dominique Erica

Disliked: Staff & service, amenities, property conditions & facilities
It all started with an unfriendly check-in and delayed access to our room keys. Service was not good throughout our stay. Reservations in restaurants are very hard to get. You need to be on app at 9am and within minutes they are sold out. Food at buffet is not good, so access to restaurants is the only hope in getting decent food. The bartenders and servers are very good and kind. They tried hard to make the experience more positive. People reserve chairs around the pool early by putting towels on them and then there isn't any left for anybody else. Management needs to rethink their customer experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

xin

Liked: Cleanliness, staff & service, property conditions & facilities
Big room
Stayed 6 nights in Dec 2024

6/10 Okay

Alex

Traveled with family
Stayed 11 nights in Dec 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Staff & service
Purchased a Deluxe Nature View room and received a non Deluxe room with a view of the room top of the first floor. During check-in it wasn't a very pleasant onboarding experience. They just tell you to download the app and everything you need is in the app. Unfortunately when you connect to their free internet it will take you 45 minutes to download it. The app allows you to request maintenance to room and guest services. We had to enter tickets for all types of issues in our room and it says they will be there within a certain time frame but no one shows up, no one calls and the issue isn't fixed.. At one point I had to go down to the front desk 4 times to ask someone to fix our restroom. They would clean the room and only leave 2 towels in a room knowing there are 4 people staying there. I have had better food at many potlucks than the food offerings at the buffet. Was pretty much the same exact thing for each breakfast, lunch and dinner. Reservations to the restaurants were also needed to be made on the app which for 2 of our nights were turned off and you couldn't make reservations. The times if you didn't jump on at 9am and make reservations you may not get one for the next evening. Pool service drinks were like any other all inclusive hotel but food at the pool was below average. Deep fried hot dogs, burgers, cheese quesadillas or nachos is all you could get at the pool. The main family pool only had pool ladders to get in or out.
Stayed 5 nights in Dec 2024

8/10 Good

mihir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort can use alsome upgrades, room was good, food was average. Was expecting better quality of food. 3 restaurants on the property but you cannot get reservations. You have to wait 2-3 hours in the morning in front lobby to see the hostess to get a reservation if you lucky. And frankly the restaurant food is also not that great so don't waster your time in the morning to get a reservation. Staff is excellent and goes above and beyond to make up for mediocre food quality and dates facility.
Stayed 5 nights in Dec 2024

6/10 Okay

Cristina

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The positives: The beach is beautiful and the staff is doing their best to serve an overfilled old hotel. The negatives: long lines at check in, missing towels in the rooms, housekeeping line not answering requests, mediocre food quality and variety. Reservations at the hotel restaurants were almost impossible to obtain due to a faulty app. Our room had an old bathtub that was repainted several times and showed moldy areas. Shower curtain was also moldy. No hot water for showering in the evening due to the busy time. Again, the staff did their best to accommodate our needs but they were severely understaffed.
Stayed 7 nights in Dec 2024

4/10 Poor

Esmeralda

Traveled with family
Disliked: Staff & service
The beach was beautiful
Stayed 7 nights in Dec 2024

6/10 Okay

Nishanth, Richmond

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Nice private beach, but people occupy the beach chairs early in the morning by placing toys and towel. They will be gone for hours for lunch and other activities without allowing other guests to use beach chairs. Managment is not proactive to impose fair rules for all the guests to enjoy beach. Food quality is average. Service is average. Phones and shower do not work properly.
Stayed 4 nights in Dec 2024

4/10 Poor

Neelofar

Traveled with family
Disliked: Amenities, property conditions & facilities
They made us line up to book our New Year’s Eve Dinner which was one choice any way for 4:19 min From 9:30 am to 12:30 noon
Stayed 7 nights in Dec 2024