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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Reception
Aerial view
Lounge
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    ‪8 min drive‬
  • Punta Sam Ferry Terminal
    ‪10 min drive‬
  • Mujeres Beach
    ‪16 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪87 min drive‬

Room options

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | Premium bedding, in-room safe, desk, laptop workspace

STAR Class Junior Suite Ocean View

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom | View from room

Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, in-room safe, desk, laptop workspace

STAR Class Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

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Exterior

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.1 out of 5, Very Good, (1860)
The price is $463
per night
$463 total
includes taxes & fees
Mar 3 - Mar 4
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star Costa Mujeres hotel with private balconies
Along with 4 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a swim-up bar are onsite.
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only features a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 4.5-star property. This all-inclusive hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary self parking and valet parking are available on site.

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 229 out of 497 reviews
Rating 8 - Good. 102 out of 497 reviews
Rating 6 - Okay. 63 out of 497 reviews
Rating 4 - Poor. 48 out of 497 reviews
Rating 2 - Terrible. 55 out of 497 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the fact that it was adult only dining options even at the buffet. Staff new us by name even if we did not interact with them through out the stay. Thonly did a great job making sure to give us his picks on where to eat. The resort was clean. The staff ensure we were taking car of.
Stayed 3 nights in Nov 2024

10/10 Excellent

Valerie, West Yellowstone

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice resort. The staff and is great and always friendly.
Stayed 2 nights in Nov 2024

10/10 Excellent

Idalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the property.
Stayed 4 nights in Oct 2024

8/10 Good

TIffani D. D

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The majority of the staff want to make sure that your trip is as pleasant, enjoyable and memorable as possible. Ricky Bobby helped with our daughter's 30th birthday celebration with decorating our cabanas and delivering her a cake. And Hector was amazing in getting whatever our hearts desired. Our party of 11 really enjoyed them both...
Stayed 5 nights in Oct 2024

8/10 Good

BeatriceJene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great the rooms do have wear and some doors in the rooms wouldn’t close but overall good. I do recommend requesting a dehumidifier for your room with all the humidity.
Stayed 6 nights in Oct 2024

8/10 Good

BeatriceJene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

isabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 7 nights in Oct 2024

6/10 Okay

Frank

Traveled with partner
Liked: Staff & service
For the resort to be a new property, the rooms have not been well maintained and look older than they are. A lot of dust on the ceilings and around the vent areas
Stayed 6 nights in Oct 2024

10/10 Excellent

Estefania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia de 1noche
Fui a celebrar el cumpleaños de mi hermana, solo una noche. En general nuestra experiencia fue buena. Los únicos detalles es que al llegar se tardaron un poco en atendernos con el auto, en la habitación algunos muebles estaban un poco sucios. Las amenidades que brindan en la habitación son básicas, sí hay plancha, secadora de cabello, jabón, shampoo y refrigerios. Gracias a la preferencia de Expedia, Dyron nos atendió excelente y nos ayudó con la reservación de la cena. Felipe, también concierge de Expedia, nos asistió en reservarnos el cuarto de hospitalidad para poder disfrutar un rato más del hotel después de nuestro check-out. El único inconveniente que tuvimos, después de hacer check-out, fue que un bar tender de la alberca de adultos se portó de manera algo altanera al exigirnos nuestro pase de salida para poder atendernos y dar nuestras bebidas, el pase de salida es de papel y estando dentro de la alberca es complicado llevarlo a la mano, por lo que recomiendo que pongan un brazalete especial para aquellos huéspedes que hacen check out y sigan disfrutando de las instalaciones hasta las 5pm sin problemas de este tipo.
Stayed 1 night in Oct 2024

2/10 Terrible

Napoleon

Stayed 2 nights in Sep 2024

10/10 Excellent

Ladrina

Stayed 3 nights in Sep 2024

2/10 Terrible

Tameka

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping stole my Necklace. Call security improve that my necklace was in my room, however, they couldn’t do anything about it because the person that stole it was already gone the hotel didn’t care.
Stayed 4 nights in Oct 2024

6/10 Okay

Cheryl L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2024

6/10 Okay

Rony M

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The a la carte dining options, when the menu wasn't limited, provided a good variety of different cuisines. The private pool cabanas were also very nice, however, very overpriced.considering what was already paid for the room. The drinks were terrible, consisting of low quality alcohol and even if you did pay the extra for star class, you could only get the premium liquor at very limited bar locations.
Stayed 10 nights in Sep 2024

6/10 Okay

aminah

Liked: Cleanliness, staff & service, amenities
Although the resort is beautiful I only gave it a three star because I was placed on the 5th floor and the elevators were inoperable my entire stay . After several complaints my room finally was changed to the 2nd floor two nights left in my vacation. I did not feel safe Walking up and down the stairs . There was also lots of debris that had not been cleaned from the previous storm .. vip access benefits was a rip off just another way to sell timeshare
Stayed 4 nights in Sep 2024

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything,spacious,clean,safe
Stayed 4 nights in Sep 2024

4/10 Poor

Chris

Disliked: Staff & service
Stayed 3 nights in Sep 2024

10/10 Excellent

Lenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food could be better
Stayed 4 nights in Sep 2024

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very well kept! Staff were all helpful. Food was not as good as I would like but a resort with that many people to serve I didn’t expect 5 star food
Stayed 4 nights in Sep 2024

8/10 Good

Robert

Stayed 5 nights in Aug 2024

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos muy bien y todo estuvo excelente, sin embargo fuimos a pasar el grito de México y no se festejó sino hasta el lunes 16 de septiembre hicieron una noche mexicana, cuando lo debieron hacer ayer, no regresaremos para festejar el 15 de septiembre a este hotel, hemos estado en varios y este es el único hotel que nos ha tocado que no lo festejan 😳😢 pero todo lo demás excelente como siempre
Delicioso el brownie en el Sport bar
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia, Morroe

Stayed 3 nights in Aug 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit nervous to book reading some reviews but we had a really great stay. The hotel is gorgeous, the food and amenities were great and the staff was super nice!
Stayed 1 night in Sep 2024

8/10 Good

LUIS ALEJANDRO

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
PH
La habitacion se sentia con mucha humedad, eso hacia que las almohadas y el endredon olieran a humedad,
Stayed 4 nights in Sep 2024