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Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Reception
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Aerial view
Lounge
4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Parking included
    Parking included
  • Room service
    Room service

Explore the area

Map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    8 min drive
  • Punta Sam Ferry Terminal
    10 min drive
  • Mujeres Beach
    16 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    87 min drive

Room options

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | Premium bedding, in-room safe, desk, laptop workspace

STAR Class Junior Suite Ocean View

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Directors Suite One Bedroom | View from room

Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, in-room safe, desk, laptop workspace

STAR Class Directors Suite One Bedroom

  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

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Front of property

TRS Coral Hotel - Adults Only - All Inclusive

Pool
Hot Tub
Breakfast included
All inclusive
4.4 out of 5, Excellent, (1003)
The price is $671
per night
$812 total
includes taxes & fees
Dec 7 - Dec 8
TRS Coral Hotel - Adults Only - All Inclusive

About this property

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5-star Costa Mujeres hotel with private balconies
Along with 4 outdoor pools, this smoke-free hotel has a full-service spa and a restaurant. Free buffet breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a swim-up bar are onsite.
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 380 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only features a full-service spa, 4 outdoor swimming pools, a 24-hour health club, and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a swim-up bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 4.5-star property. This all-inclusive hotel also offers spa services, a terrace, and tour/ticket assistance. Complimentary self parking and valet parking are available on site.

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 221 out of 479 reviews" "
Rating 8 - Good. 94 out of 479 reviews" "
Rating 6 - Okay. 62 out of 479 reviews" "
Rating 4 - Poor. 48 out of 479 reviews" "
Rating 2 - Terrible. 54 out of 479 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice, clean and staff was nice as well. Everything was good except for the fact that you have to make reservations in order to eat at the restaurants in the hotel. It shouldnt be that way. The process of making the reservations was shockingly harder then they make it seem. Its supposed to be through their app but theres almost always no time/availability. They should just let the guests walk in and follow first come first serve. Again, the place was clean but specifically their showers should be cleaned more often. First night there I had to rinse my shower of what seemed to be an orange substance. After rinsing most of it, it was okay to use. The staff was amazingly sweet! Food and drinks were amazing. We enjoyed our stay! Rooms were beautiful.
Stayed 4 nights in Aug 2024

8/10 Good

SWARANJIT SINGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Deja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Our butler Damian was the absolute best! We will definitley be returning!
Stayed 3 nights in Aug 2024

8/10 Good

Aipolo

Stayed 4 nights in Jul 2024

6/10 Okay

Irisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food could have been better
Stayed 4 nights in Jul 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service
The property was clean and in a safe area. The beach was expansive and swimmable. Plenty of seating & lounge areas. The room was large with plenty of amenity options for an upgrade & $$. We noticed many areas with leaking roofs. At one point maintenance even came into our room to fix the shower which was leaking onto the floor below and our screen door that fell of the hinges. Elevators sometimes worked in our building. None of these things affected our stay in the warm sun.
Stayed 6 nights in Jul 2024

4/10 Poor

Byron Ramon

Traveled with family
Disliked: Staff & service
Dining options was horrible the food terrible especially the hibachi restaurant, the steak house was a joke you better off getting a good steak from the buffet. The staff at the beach unprofessional,bartender at time seem confuswd and not polite.Room service took for ever to deliver, one day we waiting over 2 hours.The rooms have no Irons and on the first day I requested one and never received one.
Stayed 4 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the walking on the resort I would suggest golf cart it would add nice revenue to the property. imagine the tips. I would add taco trucks people stay out late and want quick food available this has become very popular. This could also add a lot of revenue.
Stayed 4 nights in Jul 2024

10/10 Excellent

DaJour

Stayed 2 nights in Jul 2024

8/10 Good

Evelyn

Traveled with family
Not enough restaurants to chose from and hotel so huge and small restaurants. The app wouldn’t even let me make no reservation which was frustrating. Resort is a 5 star but needs plenty of upgrades to do especially the rooms.
Stayed 5 nights in Jul 2024

8/10 Good

Migdalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators were not working properly. I had to walk to one end and then walked the other end to get to my room. I also couldn’t make any reservations on my app and went to the front and they kept telling me to do the app and wait. Moises bartender from the adult pool was amazing. He went above and beyond his job to make our stay memorable.
Stayed 5 nights in Jul 2024

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was great, service was amazing, pools were great and beach beautiful! Highly recommend this resort
Stayed 5 nights in Jun 2024

2/10 Terrible

Adrian, Torrance

Disliked: Cleanliness, staff & service
terrible
Stayed 6 nights in Jul 2024

10/10 Excellent

Dan, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great time
Stayed 5 nights in Jul 2024

10/10 Excellent

Christie

Stayed 5 nights in Jun 2024

6/10 Okay

Michelle, amityville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and has access to the beach. The food however at the restaurants is not good. The buffet was okay but after a few days you get tired of the same options. The staff is ver friendly and accommodating. The room was clean but had a mildew smell. For these prices I would expect better.
Stayed 4 nights in Jul 2024

10/10 Excellent

Charise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, beautiful, plenty of food choices, staff was excellent!
Stayed 3 nights in Jul 2024

8/10 Good

Nicole Rae

Liked: Cleanliness, staff & service, property conditions & facilities
Fun property, good food and overall good experience
Stayed 4 nights in Jun 2024

2/10 Terrible

mildrey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cost of this accommodation was not justified. The personnel is nice, kind, and decent. It's the atmosphere that caught me off guard.
Stayed 4 nights in Jun 2024

10/10 Excellent

erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff. I am definitely coming back soon. Thank you all for making my trip so special.
Stayed 1 night in May 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Butlers Yomelly & Issac did a great job with all our special requests and helped us celebrate a birthday. They went above and beyond & it was worth it to have the star class for this service!
Stayed 5 nights in Jun 2024

8/10 Good

Jorge

Stayed 4 nights in May 2024

6/10 Okay

Simone

Stayed 4 nights in May 2024