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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property

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Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Private beach, white sand, beach umbrellas, beach massages
Private beach, white sand, beach umbrellas, beach massages
View from property
Aerial view
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
$362
includes taxes & fees
Dec 15 - Dec 16

Explore the area

View in a map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪8 min drive‬
  • Place, Mujeres Beach
    ‪10 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • 4187 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

9.0 out of 10
Wonderful
(22 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(66 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • 689 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 3606 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

8.0 out of 10
Very good
(14 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4-star Costa Mujeres property with private balconies
Spend the day catching some rays at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort's private white sand beach, relaxing by one of the property's 4 outdoor swimming pools, or pampering yourself at the full-service spa.
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. The property offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a health club.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 003-007-003963/2025

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 451 out of 1004 reviews
Rating 8 - Good. 209 out of 1004 reviews
Rating 6 - Okay. 161 out of 1004 reviews
Rating 4 - Poor. 79 out of 1004 reviews
Rating 2 - Terrible. 104 out of 1004 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Alex Patricio Tapia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants
Stayed 4 nights in Sep 2025

8/10 Good

Joseph Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice resort. We spent an additional $600 to upgrade the food and wine on just 2 nights of dinning for 4 adults, personally if they cut that in half they will sell more. They kept running out of beer and ice on the beach bar. We go to Cancun to hang on the beach, we had to move to the crowded pool just to get cold drinks. Every staff member are nice and willing to help. Edgar Murcia is a wonderful person, look him up for an added touch of VIP.
Stayed 6 nights in Aug 2025

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so Beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Jaquaya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAD A GREAT TIME.
Stayed 3 nights in Sep 2025

6/10 Okay

pedro

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2025

2/10 Terrible

laura, houston

Disliked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Lorinda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Travelled with family and paid for star class. 6 people in total. Kids loved the lazy river and stayed busy the entire stay. Entertainment was great, spa was amazing and the tours were easy to book on site. Food was delicious and fast (no waiting in line with star class) easy to use app to book reservations/check daily activities. Check in was a breeze and room service was a hit for the kids 24/7.
Family side/ coming from building 25
Beach
View from Adults only side
Main pool family side/ music playing and swim up bar
Stayed 7 nights in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities
The atmosphere was amazing, Food wasn’t so great. Best was Steakhouse
Stayed 6 nights in Aug 2025

10/10 Excellent

Estefanía

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Héctor Lisandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing work
Stayed 1 night in Aug 2025

10/10 Excellent

ale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó mucho el servicio del personal en general pero en especial de nuestros mayordomos Enrique Covarrubias y Juan fue un gusto coincidir con ellos ya que siempre estuvieron atentos y con la mejor disposición de ayudarnos en cualquier momento. Muchas gracias por todo!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well keep and the Butler Service was excellent.
Stayed 4 nights in Aug 2025

8/10 Good

Yatinkumar

Traveled with family
Liked: Staff & service
Property has a rooms with moisture smell , That was holding back. Also the customer service was not there far.
Stayed 4 nights in May 2025

8/10 Good

Zong Fei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 6 nights in Aug 2025

6/10 Okay

Premanand

Property clean but too big .Lacking bartenders on all areas. Can never find expedia agent.
Stayed 7 nights in Aug 2025

8/10 Good

Leonor

Liked: Cleanliness, staff & service
I really liked the shows you presented during night time. Regarding the service around de food, I have two disappointments and one of them was, when one morning, my daughter, who needs special care and I, went to the the buffet to eat breakfast. I asked to one of the waitresses for two cups of tonic water, but 45 minutes passed in between and we didn’t get the water. I needed to request to another waitress two more cups of tonic water because we almost finished our breakfasts and my daughter couldn’t wait more time to drink something. Definitely, I felt so upset with that kind of service! 😩 So, the second waitress brought the two cups of tonic water in a razonable time and at the end, we got four cups of tonic water in our table. I just want to suggest you to training your waitress to assist the guess’s request in a reasonable and considerable time. Regarding the second disappointment, it was in the hamburger’s restaurant. I ordered two hamburgers, one for my daughter and one for me. The time to get the hamburgers was 50 minutes. As a favor, I requested to proceed first my daughter’s hamburger because she wasn’t feeling well and I needed to bring her to our room. Even though my daughter’s condition, they didn’t want to make any exception with the waiting time. After that, I asked to talk to a manager and when he saw my daughter, he prepared the hamburgers in a short time and I felt he offered the support, the kindness and empathy my daughter deserved.
Stayed 5 nights in Aug 2025

4/10 Poor

ravindra

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The food sucks. Tried to make reservations the day upon arrival and everything was booked.
Stayed 5 nights in Aug 2025

10/10 Excellent

Shirly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a great stay, love there is lazy River and water activities inside the resort for kids to go whenever. The only thing I think hotel can improve on is dinner reservations, there is a disconnect with the service desk and the restaurants, somehow they can never find our name on the reservation list. Our family did enjoy the stay there overall.
Stayed 6 nights in Aug 2025

6/10 Okay

Laiki

Traveled with family and small children, Traveled with group
Liked: Staff & service, property conditions & facilities
Tried to make reservations for diners 2-3 weeks peior arrival, not getting confirmed. Due to weather and excursions changes, needed to reschedule but not available. But room service is great. Food came in on time and followed instructions since my kid has food allergies. Our embassader Luis is helping out coordinate dinners and excursions. He also checking on us if we need help. Appreciate and applause for him
Stayed 6 nights in Aug 2025

10/10 Excellent

Theodoesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planet Hollywood is a luxury of convenience take advantage of the lovely atmosphere and the swim out suite amenities , relax socialize and just be present because only the present will matter . But get an Expedia ambassador and star class period ,make them live up to it all and you will have a lovely experience !!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Theodoesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great so long as you understand the purpose of All-Inclusive . Great shows , plenty of things to do, by the beach . Easy access food and the Spa to die for . I feel in love with the spa !! What i like the most of you go to the shows and interact you can finds good eats but you have to participate just a little to reap the food rewards and get star class u will have a different experience . Who made this vacation special for me were my coriander’s Jose Luis and Mauricio . They solve any issues as need so I coup focus on relaxing and my need to get busy vacationing . Thank you guys I can’t be more grateful. Travel with an Expedia ambassador they are really worth the money . I know I will always have an ambassador !
Stayed 5 nights in Aug 2025

2/10 Terrible

GURJINDER SINGH

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We just got back from Planet Hollywood Cancun and had a very mixed experience. The resort itself is beautiful, with lots to do, and the nightly entertainment was fantastic—our kids had an good time. The cleaners and laundry staff also deserve credit for being friendly and hardworking. Unfortunately, the overall service from the rest of the staff restaurant in particular was absolutely brutal. There was little to no customer service, and most of the time it felt like we were a burden if we asked for anything. For a resort of this caliber, that was shocking and really disappointing. As much as we enjoyed the activities and entertainment, the terrible service ruined the experience. We would never go back because of that.
Stayed 9 nights in Jul 2025

10/10 Excellent

Wai

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall is great. Staffs are friendly. The dinner reservations are not easy and need to confirm with the restaurant directly after booking through Expedia ambassador. My cousin had a food allergy reaction after having a burger at burger joint even he mentioned to him he is allergic to cheese, eggs, diary, nuts and seafood. The doctor at the clinic said he never use epi pen before and won’t able to give me the epi pen shot. They have their own version but it is extra cost. My daughter is CPR certified and she ended up gave him a shot.
Stayed 6 nights in Aug 2025

6/10 Okay

John M

Traveled with family
When we arrived, we found that all the restaurants were fully booked for our entire stay, which lasted four days. The staff at the main pool was limited and did not make rounds to check on guests. Also, room service was two hours and not worth the wait. Overall, I would rate the resort as 3 stars, and we will not be returning.
Stayed 4 nights in Jul 2025