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Real Inn Cancún

4.0 star property

Choose dates to view prices

Photo gallery for Real Inn Cancún

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Lobby
Front of property
Master Suite Vista a la Laguna | Premium bedding, in-room safe, desk, blackout drapes
Lobby sitting area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
Km 5.5 Boulevard Kukulkán, Zona Hotelera, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Tortuga Beach
    ‪12 min walk‬
  • La Isla Shopping Mall
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Executive Room, Lagoon View

Executive Room, Lagoon View | Premium bedding, in-room safe, desk, blackout drapes

Executive Room, Lagoon View

  • 215 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Master Suite Vista a la Laguna

Master Suite Vista a la Laguna | Premium bedding, in-room safe, desk, blackout drapes

Master Suite Vista a la Laguna

  • 484 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Dos Camas Vista al Boulevard

Deluxe Dos Camas Vista al Boulevard | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Dos Camas Vista al Boulevard

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Dos Camas Vista a la Laguna

Deluxe Dos Camas Vista a la Laguna | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Dos Camas Vista a la Laguna

  • 344 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Vista a la Laguna

Junior Suite Vista a la Laguna | Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Vista a la Laguna

  • 484 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Vista al Boulevard

Premium bedding, in-room safe, desk, blackout drapes

Junior Suite Vista al Boulevard

  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Vista a la Laguna

Deluxe King Vista a la Laguna | Premium bedding, in-room safe, desk, blackout drapes

Deluxe King Vista a la Laguna

  • 344 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Ejecutiva Matrimonial Vista al Boulevard

Premium bedding, in-room safe, desk, blackout drapes

Ejecutiva Matrimonial Vista al Boulevard

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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  • Breakfast included
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4.3 out of 5, Excellent, (2481)
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$158 total
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About this property

Real Inn Cancún

4-star hotel in Zona Hotelera
Along with an outdoor pool, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Real Inn Cancún offers 160 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a health club.
Real Inn Cancún features an outdoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms. This Beaux Arts hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Real Inn Cancún is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Stock Cafe - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Pool Bar - This bar overlooks the pool. Open daily.
Lobby Bar - Onsite bar. Open daily.
Kiosko - Onsite coffee shop. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: MXN 290 for adults and MXN 140 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kiosko
  • Lobby Bar
  • Pool Bar
  • Stock Cafe

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 290 for adults and MXN 140 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Real Inn Cancún Camino Real Cancun
Real Inn Cancún Camino Real
Real Cancún Camino Real Cancun
Real Cancún Camino Real
Real Inn Cancún Cancun
Real Cancún Cancun
Real Cancún
Real Inn Cancún by Camino Real
Real Inn Cancún Hotel Cancun
Real Inn Cancún Hotel

Real Inn Cancún Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 407 out of 1003 reviews
Rating 8 - Good. 235 out of 1003 reviews
Rating 6 - Okay. 146 out of 1003 reviews
Rating 4 - Poor. 100 out of 1003 reviews
Rating 2 - Terrible. 115 out of 1003 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

ALAIN

Disliked: Cleanliness, staff & service, property conditions & facilities
Las sábanas manchadas no me dieron la habitación que yo renté y me quería cobrar más si me daba la que yo había rentdo
Stayed 2 nights in Dec 2024

2/10 Terrible

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not been able to receive my belongings or talk to management in 6 days
Stayed 1 night in Dec 2024

8/10 Good

Haibing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Dec 2024

2/10 Terrible

Nivedhita

Stayed 3 nights in Nov 2024

10/10 Excellent

Sumanee

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Lorena

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful conditions, rooms didn’t lock, dirty hot tub that couldn’t be used and dirty bathroom. Bed was so uncomfortable. We had to checkout immediately.
Stayed 1 night in Nov 2024

4/10 Poor

Victor

Disliked: Staff & service, property conditions & facilities
Not the greatest.
Horrible service. There were no towels in our room. We had to ask for them. Took forever to get them . When we did get them they were worn out and old. Our room was next to the street and all we heard was the traffic going by. We asked for a better view and told us it would be an extra cost. The door to the balcony did not work, could not open it. Would of given it a pass if the service was better.
Stayed 2 nights in Nov 2024

8/10 Good

Bryce

Traveled with group
Liked: Cleanliness, staff & service
Enjoyed our stay, facilities at hotel could be better
Stayed 6 nights in Nov 2024

8/10 Good

Carina

Liked: Cleanliness, staff & service, amenities
It did the job as only needed one night. Was quiet staff were great
Stayed 1 night in Nov 2024

10/10 Excellent

Cris

Stayed 4 nights in Nov 2024

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, but far from everything.
Stayed 2 nights in Nov 2024

6/10 Okay

Liliana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great and clean. Only problem was they wouldn’t leave us towels every time they would clean. And they don’t switch out the sheets.
Stayed 8 nights in Nov 2024

4/10 Poor

Becky, Murray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The walls and floors are paper thin. You can hear all noises. The hotel likes to play loud music late into the night and as early as 630 am in the morning. You have to call every night and ask them to turn the music down. There is a lack of hot water. No matter what we did we were only able to get hit water on 1 day during the middle of the day. And we were there for 4 nights. The onsite excursion group that helped us book our Musu museaum snorkeling tour sent us to a different tour place that was not the musu museaum. When asked about it we got arguments stating that we must have told him wrong. We did not tell them wrong as we clearly stated the musu museaum that has hundreds of statues under water. The fitness center was not working as the window was broke. Starbuck is in the place but does not have the ablility to do drinks other than the reg drinks and they do not have whip cream. The breakfast buffet was good but the regular menu items were pricy for what you got.
Stayed 4 nights in Nov 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos muy amables todo muy linpio excelente servisio
Stayed 2 nights in Nov 2024

2/10 Terrible

shenhat

Stayed 5 nights in Sep 2024

10/10 Excellent

Oliver John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, bien ubicado y bien servicio.
Stayed 1 night in Nov 2024

8/10 Good

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La alberca es genial. Fuera de temporada, es difícil encontrar un restaurante abierto para cenar.
Stayed 1 night in Oct 2024

8/10 Good

Estella

Liked: Cleanliness
las toallas de la alberca y el cuarto estan muy, muy viejas al igual que las sabanas. no hay una silla enel cuarto excepto la del escritorio. El personal de la recepcion no es amable. El hotel es bueno pero queda todo lejos y hay que usar transporte. El desayuno tambien es caro. muy buena limpieza.
Stayed 1 night in Oct 2024

4/10 Poor

Shelli

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms smelled like mold, we had to move three rooms before the stuff member told us it may be like that also at the next room. Water pressure is poor and we didn’t have hot water. We didn’t take the cheapest hotel and did not expect that.
Stayed 2 nights in Oct 2024

8/10 Good

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price no beach but nice pool
Stayed 1 night in Oct 2024

8/10 Good

Renu

Stayed 1 night in Oct 2024

10/10 Excellent

Mukesh

Stayed 3 nights in Sep 2024

2/10 Terrible

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water was an issue the entire stay. Staff inattentive Leaking when it rains
Stayed 3 nights in Oct 2024

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness, staff & service
I requested a quiet and accessible room for a handicapped, but the room was noisy because of the outdoor noise of the vehicle and between the elevator lobby and the bedroom were a few steps. The GYM was closed and the access to the lagoon deck was closed…
Stayed 3 nights in Oct 2024

6/10 Okay

Belen

Stayed 3 nights in Sep 2024