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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
In-room safe, laptop workspace, blackout drapes, soundproofing
Full-size fridge, microwave, stovetop, dishwasher
Exterior
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 677.6 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • 526 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 566 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Balcony)

  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • 566 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel in Zona Hotelera
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Residence Inn by Marriott Cancun Hotel Zone features 2 outdoor swimming pools and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 2540 square feet (236 square meters) include a conference center. This Cancun hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Cancun Hotel Zone is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle up to 10 km
  • Free shopping center shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1540 out of 2524 reviews
Rating 8 - Good. 550 out of 2524 reviews
Rating 6 - Okay. 223 out of 2524 reviews
Rating 4 - Poor. 96 out of 2524 reviews
Rating 2 - Terrible. 115 out of 2524 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kedjeloba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very isolated. No public transportation, convenient stores, restaurants or attractions near the hotel Low internet speed not suitable for remote working. Otherwise the property was clean, nice staff and good size rooms.
Stayed 14 nights in Jan 2025

10/10 Excellent

Stephen

Liked: Property conditions & facilities
Check in was fast, room is really nice (actually nicer than the room at the resort we stayed at) very impressed. Great option for our 1 night stay.
Stayed 1 night in Feb 2025

10/10 Excellent

netty

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All clean, beautiful and affordable
Stayed 1 night in Jan 2025

2/10 Terrible

Larrion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was the first Residence inn that I had a bad experience and stay. It needs to be modernized especially in the lounge. That’s first impression.
Stayed 8 nights in Jan 2025

4/10 Poor

karen

Traveled with partner
Disliked: Staff & service
Spent a whole week here with my fiance. For starters; they did not honor my gold member status and wanted me to pay an additional $40 per night for an upgrade room. Even though I told them of my status. I was given a room facing the parking and loading dock where I was awaken at 5 am by a delivery truck honking right outside our window, this was on our first night after an international flight. The next day I voiced my concern to Eliel at the front desk, he could care less, I even tried asking for my upgrade again, and was told the same, $40 per night extra. Moving me was “not an option” as they “had no rooms available”. I left that same day and checked in to another hotel for that night. Went back on Wednesday and spoke to Jorge at the front desk and explained what happened to me. Needless to say, it was my birthday on this day, and I once more asked to be moved rooms where it was not facing the parking lot. He tried … he really did, and I am so thankful for him ! Even though he was not able to give us a king bedroom as I had booked, he did have 2 queens on the back side of the hotel, and that was very quiet. Kudos to him !! The upstairs bar and pool area are so nice and the food and drinks were AMAZING !!!! However … if you can hold 100000 of mosquito bites in less than 5 minutes- even with SPRAY ALL OVER MY BODY good for you. Our last night was horrible as I waited for a hair drier that never came. Check out even worst, that kid Mario should be fired!
Stayed 5 nights in Jan 2025

10/10 Excellent

jacqueline

Stayed 4 nights in Jan 2025

10/10 Excellent

Malay

Stayed 1 night in Jan 2025

10/10 Excellent

JAVIER, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

katherine lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. property is set in the mangroves, so no beach. Pools are nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Kokoe Consuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Melody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, pool was fabulous and breakfast was good. Room was just beautiful and enjoyed our stay.
Stayed 2 nights in Jan 2025

4/10 Poor

Maricel

Traveled with group
Disliked: Cleanliness, staff & service
We develop allergy during our stay even though we already cleaned and dustied the room. The room was musty and bathroom was dirty. There was a lot of hair in the bathroom and we have to sweep and wipe it our selves. Oscar the receptionist was sooo rude and unfriendly. When we complain about the room and asked for towel - he didnt acknowledge our complain and states that there was no staff to bring it up. Didnt even want to give his name when we got so frustrated. He then offered us to get transfered to a different room. When we got there - it was even worst - the room was hot and bathroom has molds. we ended up staying where we at. The place is spacious and modern but it needs thorough cleaning. There was a leak on the hallway - and hallway carpet smells. Jorge the second day receptionist was more accomodating as he saw me wearing mask and eyes swolen from dust. He had maintenance guy check the room and change air filter. It was not a good stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Fucheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 4 nights in Jan 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. The breakfast was amazing. The rooms were very clean and the kitchen had all of the amenities. Thank you!
Stayed 6 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Do not go to the roof top after 6-7pm the mosquitos will eat you alive nothing else (:
Stayed 1 night in Jan 2025

10/10 Excellent

Taniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Pedro Felipe, Natchitoches

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and facilities, no beach access.
Stayed 3 nights in Jan 2025

8/10 Good

Grant

Stayed 21 nights in Jan 2025

8/10 Good

Carnell Ray

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay…
Stayed 3 nights in Jan 2025

10/10 Excellent

Trudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at the end of the hotel zone so it is nice and quiet. However, because of the location, no activity is within walking distance. It is better to get a Uber because taxis are extremely expensive. The complimentary breakfast was very good and served buffet style. Get there early to insure a good selection and ample coffee. We had dinner at the hotel one evening and it was good. Our suite was roomy and well equipped with a cooktop, a dishwasher and full sized refrigerator.
Stayed 5 nights in Jan 2025

10/10 Excellent

Zara

Liked: Staff & service, amenities
The overall wellness of the property was good. But it had a damn smell, like a wet funky smell even in the room.
Stayed 2 nights in Jan 2025

8/10 Good

alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located away from everything so you really need a vehicle.
Stayed 2 nights in Jan 2025

6/10 Okay

Yong Mei

Traveled with family
Liked: Staff & service, property conditions & facilities
Good for the price
Stayed 3 nights in Jan 2025

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service
We were surprised to find out that despite posting an airport shuttle on Expedia website, they did not in fact have one either way. $75 taxi from the airport for a 10 minute ride to the hotel. And a $27 uber ride back to the airport. We reserved a king size room with sofa bed. The king bed had black stains on the bedsheets. No sheets or pillows on the sofa bed, after we asked staff for linens they brought us one sheet, so we asked again for pillows and blankets, so they had to make two trips to bring us linens. One “complimentary liter bottle of water for a $150 a night room. Bummer. Staff was less than empathetic. The shower smelled like farts and mildew when you turned the water on. Not cool.
Stayed 1 night in Jan 2025

8/10 Good

Sue

Stayed 3 nights in Jan 2025