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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Full-size fridge, microwave, stovetop, dishwasher
Exterior
In-room safe, laptop workspace, blackout drapes, soundproofing
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Bar
$115
includes taxes & fees
Oct 10 - Oct 11

Explore the area

View in a map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Place, Riviera Cancun Golf Resort
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Studio, 1 King Bed, Non Smoking, Balcony

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking, Balcony

9.6 out of 10
Exceptional
(104 reviews)
  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

9.0 out of 10
Wonderful
(52 reviews)
  • 566 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(18 reviews)
  • 566 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Non Smoking, Balcony

Studio, 2 Queen Beds, Non Smoking, Balcony | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Balcony

9.2 out of 10
Wonderful
(142 reviews)
  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(27 reviews)
  • 526 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony

Suite, 2 Bedrooms, Non Smoking, Balcony | In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, Non Smoking, Balcony

9.0 out of 10
Wonderful
(36 reviews)
  • 678 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

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About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel in Zona Hotelera
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Residence Inn by Marriott Cancun Hotel Zone features 2 outdoor swimming pools and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 2540 square feet (236 square meters) include a conference center. This Cancun hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. A roundtrip airport shuttle is complimentary to guests (available on request). Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Cancun Hotel Zone is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 19 2025 to September 30 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 3 per night

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Reviews

Residence Inn by Marriott Cancun Hotel Zone Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1701 out of 2696 reviews
Rating 8 - Good. 550 out of 2696 reviews
Rating 6 - Okay. 235 out of 2696 reviews
Rating 4 - Poor. 98 out of 2696 reviews
Rating 2 - Terrible. 112 out of 2696 reviews

Reviews

10/10 Excellent

Christian

Stayed 4 nights in Jun 2025

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location isn’t the best but a beautiful hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Aster Belachew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s was very excellent the stuff ivery excellent. We will be back to visit. We enjoy a lot.
Stayed 4 nights in Jun 2025

10/10 Excellent

Elmehdi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed there for a week and it was a good experience, clean rooms, friendly staff and good breakfast. Besides the location and how far it is from everything, I would definitely stay there next time
Stayed 7 nights in Jun 2025

10/10 Excellent

Jacques Kevonta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, good breakfast great staff clean nice size rooms and also affordable with 2 nice size pools
Stayed 3 nights in Jun 2025

10/10 Excellent

Andres

Stayed 1 night in Jun 2025

6/10 Okay

Elaine Eunice

Traveled with partner
Liked: Staff & service
Disliked: Amenities
In the middle of no where basically. Noisy air conditioning in the room and inefficient dishwasher which was also very noisy. Pool above us was leaking into our room. No ocean or beach access. On the plus side staff were friendly and tried as much as possible to be accommodating. Very expensive shop inside hotel where 2 ice creams and some water was over $20.00. Prices more expensive than USA!!!
Stayed 6 nights in Jun 2025

10/10 Excellent

Ray

Great staff service.
Stayed 1 night in Jun 2025

10/10 Excellent

Cesar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious rooms, off the main highway, easy access and easy check in, everything in immaculate condition, 2 pools on the 3rd floor, rooftop!
Stayed 1 night in Jun 2025

2/10 Terrible

Ray

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel reception/service was great. However, Expedia hasn’t updated the correct address of the hotel. It took me almost an hour to get to the correct address.
Stayed 1 night in Jun 2025

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time during our 6-day stay at the Residence Inn. The staff were all incredibly friendly and welcoming. The breakfast was a highlight, absolutely delicious with a new menu every day! The only downside was a slight smell in the hallway, which seemed like it might be from the carpet not drying properly, likely due to guests coming in and out of the pool area. It’s understandable, but I do hope they can address it. Overall, we truly loved the people, the food, and the place. Thank you for a great stay!
Stayed 5 nights in Jun 2025

10/10 Excellent

Cesar Oswaldo

Stayed 5 nights in May 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. The rooms were spacious. Fully equipped with kitchenette. Loved the balcony and view from our room Breakfast was included. They also had driver service if needed.
Stayed 5 nights in Jun 2025

10/10 Excellent

Karan Shitalkumar, Saint John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality
Stayed 3 nights in Jun 2025

10/10 Excellent

Andre R, Worcester

Stayed 5 nights in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean!
Stayed 7 nights in Apr 2025

6/10 Okay

FABIOLA

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The customer service make me feel bad when I asked for my upgrade. He only said is not obligatory, only when I have available . So “”he make me an Upgrade for my same room With different view” honestly is kind of she That people ehalg with attitude when your are an Expedia VIP guest
Stayed 1 night in Jun 2025

6/10 Okay

Nicole Van

The room was fine but the food and drinks were awful.
Stayed 1 night in Jun 2025

10/10 Excellent

Gary, Chilliwack

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Great breakfast and clean. We will definitely return here.
Stayed 14 nights in Jun 2025

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was nice
Stayed 3 nights in Jun 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia, muy lindo el Lugar, falta adecuar un lugar para poder desayunar con sus mascotas
Stayed 2 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio fue excelente , estuvo todo muy bien, todo limpio y muy organizado con mucho gusto volvere pronto
Stayed 2 nights in Jun 2025

10/10 Excellent

Gokul, London

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool bar and awesome variety of breakfast buffet every day .nice and friendly staff
Stayed 6 nights in Jun 2025

2/10 Terrible

Rusia

Stayed 5 nights in May 2025

8/10 Good

Roni

Business traveler
Front desk they was accident. What I didn’t like. There is no bus going in the afternoon night. And there is no time for cleaning room. They wake you up and every morning any time.
Stayed 8 nights in Jun 2025