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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
In-room safe, laptop workspace, blackout drapes, soundproofing
Full-size fridge, microwave, stovetop, dishwasher
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Ventura Park Cancun
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Iberostar Cancun Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪10 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking (Balcony)

Suite, 2 Bedrooms, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Bedrooms, Non Smoking (Balcony)

  • 677.6 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking, Partial Ocean View (Balcony)

  • Sea view
  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • Ocean view
  • 566 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, Non Smoking (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Balcony)

  • 423 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Non Smoking (Balcony)

Studio, 2 Queen Beds, Non Smoking (Balcony) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Queen Beds, Non Smoking (Balcony)

  • 526 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View (Balcony)

  • Partial sea view
  • 566 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Residence Inn by Marriott Cancun Hotel Zone

3-star hotel in Zona Hotelera
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Residence Inn by Marriott Cancun Hotel Zone features 2 outdoor swimming pools and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 2540 square feet (236 square meters) include a conference center. This Cancun hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary uncovered self parking is available on site.

Residence Inn by Marriott Cancun Hotel Zone is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (2,540 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Elevator (49 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (24 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Stovetop
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1515 out of 2492 reviews
Rating 8 - Good. 549 out of 2492 reviews
Rating 6 - Okay. 216 out of 2492 reviews
Rating 4 - Poor. 97 out of 2492 reviews
Rating 2 - Terrible. 115 out of 2492 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and smelled really good
Stayed 1 night in Jan 2025

10/10 Excellent

Harshitkumar

Stayed 4 nights in Jan 2025

8/10 Good

Guanlin

Traveled with partner
Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Apolinario

Liked: Cleanliness, property conditions & facilities
Quiet
Stayed 3 nights in Dec 2024

8/10 Good

roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is nice but definetely needs cleanning. floors on hallways need to be vaccuumed and rooms need additional cleanning seems like they do not have enough staff. Our shower needed some good cleanning , we did't take our sandals off and disnt walked barefoot.
Stayed 1 night in Jan 2025

6/10 Okay

Arleen

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Bathroom was dirty
Stayed 1 night in Jan 2025

6/10 Okay

Alejandra

Traveled with family
Liked: Property conditions & facilities
The cleaning lady didnt clean well... even if we didn ask every day she was forgetting to clean leave the garbage and never ever left coffee. The guy for the transaction helios was the best part he was very nice always on-time.
Stayed 15 nights in Dec 2024

8/10 Good

Mehak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean overall and breakfast is good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adebola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice people.
Stayed 5 nights in Jan 2025

6/10 Okay

Mykhailo

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
I stayed for the second time and you know it got worse. There is a lack of cleanliness, service, on New Year's Eve the hotel is sad and melancholy))! The breakfasts are very average, the coffee is terrible, the juice is diluted with water! I advise you to do a general cleaning of the hotel, update the furniture, focus on delicious breakfasts and check the quality of the water in the pool! And that's not all, but perhaps that's enough)! Thank you 6, 8 out of 10!
Stayed 8 nights in Dec 2024

8/10 Good

Yamilka

Stayed 4 nights in Jan 2025

8/10 Good

jose

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Desayuno muy pobre sin ni siquiera mantequilla mermelada o café expreso …. Realmente lamentable
Stayed 1 night in Jan 2025

2/10 Terrible

Loree

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was unacceptably dirty.......stains on sofa nd stools, shower walls were grimey and the grout grossly holding mold, tile on the shower floor was broken and slippery, had to requeat linen change as the made sheets thatvwete on the bed wete soiled and the (so call) white towels were grossly discolored. Even the furniture amd carpet in the lobby were dirty.
Stayed 2 nights in Jan 2025

6/10 Okay

Camilla

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Dec 2024

2/10 Terrible

Jash

Liked: Property conditions & facilities
Disliked: Staff & service
They didn’t provide us with extra water
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay when I’m here. Even the Security are fantastic.
Stayed 8 nights in Dec 2024

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Rosalba

Stayed 3 nights in Dec 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
good and clean at reasonable price
Stayed 4 nights in Dec 2024

6/10 Okay

gustavo

Traveled with family
Stayed 3 nights in Jan 2025

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and fresh
Place was very clean, smelled very fresh, staff warm and welcoming
Stayed 4 nights in Dec 2024

6/10 Okay

Lucia

Liked: Staff & service, property conditions & facilities
Lo único que podríamos quejarnos de que no estuvo bien, fue que no vaciaron la basura por 2 días en el tiempo de la estancia y no dejaban las suficientes toallas para las 6 personas que estaban en la habitación
Stayed 9 nights in Dec 2024

10/10 Excellent

Abinaya, Coralville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service provided. The staff was very friendly and helpful. The bathroom smelled bad, though. There was no proper venting. That was the only downside, but I loved everything else. The rooftop restaurant and bar were convenient and tasted good. The rooftop pool was also really nice. Getting around Cancun was very good. They had a free shuttle drop-off service, although you had to reserve it in the morning, so plan ahead. But it was easy getting to Las Isla Mall and Aquaworld. They even had tour packages to Chichen Itza and Xcaret.
Stayed 5 nights in Dec 2024

4/10 Poor

Waruni

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed with my family (of 4) for 7 days from Dec 24th to 31st. I liked the fact that it was in a quieter area, but that means extremely limited dining options, limited transportation and overpriced goods at the hotel market/shop. We arrived at the hotel around 9.15pm & we couldn’t order dinner as it closes at 9.30pm. Couldn’t even order uber eats. Upon arrival at our suite we discovered stained & pretty dirty bar stools with few hairs on the one them. Ran out of shampoo on the first day.. we had to request things literally every single day. Shampoo, hand towels, shower gel etc. -Didn’t vaccum every day. I was told housekeeping staff was too busy to vaccum every day. Overall a very poor experience. Not at all in par with Marriot standards.
Stayed 7 nights in Dec 2024

6/10 Okay

Renato

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the room but need more maintenance in the hotel ( kitchen) and take longer to get things that you request from the front desk
Stayed 13 nights in Dec 2024