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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Porch
Minibar, in-room safe, laptop workspace, blackout drapes
Front of property - evening/night
Nightclub

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Housekeeping

Explore the area

Map
Cancun, QROO
  • Cancun Convention Center
    ‪3 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Gaviota Azul Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Sea View (M)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Connecting Rooms, Ocean View (L)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (M)

  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms, Ocean View (U)

  • 323 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (C)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (M)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (C)

  • 312 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (M)

  • 474 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (L)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room, Ocean View (U)

  • 312 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Room, Ocean View (E)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (E)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

2 bars/lounges, poolside bar

Sandos Cancún All Inclusive - Adults Only

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, (1920)
$325 nightly
The price was $461
The price is $325 total
includes taxes & fees
Sandos Cancún All Inclusive - Adults Only

About this property

Hotel Riu Cancun - Adults Only - All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a nightclub, spa services, and barbecue grills. Onsite self parking is complimentary.

Hotel Riu Cancun - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1560 out of 3041 reviews
Rating 8 - Good. 729 out of 3041 reviews
Rating 6 - Okay. 386 out of 3041 reviews
Rating 4 - Poor. 161 out of 3041 reviews
Rating 2 - Terrible. 205 out of 3041 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Russell David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier was great! The buffet was delicious but the other restaurants were not good. Not many gluten free options. Our bed was extremely hard and not enough pillows. The staff was amazing and the housekeepers were excellent.
Stayed 7 nights in Feb 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Feb 2025

10/10 Excellent

Fidencio

Stayed 3 nights in Feb 2025

10/10 Excellent

Khush

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Amazing pools. Amazing bars. Amazing beach. Average service but it can be excused as the hotel was fully booked for that period.
Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close and walking distance to fun night life. Food was good overall.
Stayed 3 nights in Dec 2024

8/10 Good

adan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la calidad del servicio d todos los trabajadores fue exelente
Stayed 6 nights in Feb 2025

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one is so nice and make me feel really good
Stayed 5 nights in Feb 2025

10/10 Excellent

Cristian Vazquez

Stayed 3 nights in Feb 2025

10/10 Excellent

Heather

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Riu. There was 6 of us and we all had a great stay!! The staff was great and the food was very good! Would highly recommend. I have stayed at about 8 properties in Cancun/Tulum area and I would recommend this hotel.
Stayed 3 nights in Feb 2025

2/10 Terrible

Prianna

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very unwelcoming, rude, laughed when I asked for help. Told me they didn't understand when telling them about the room needing new bed sheets. They had bed bugs that we we're biting by. It was not properly cleaned. Even the decorator was disgusted by the room when setting up for my birthday. Very disappointing in the service and overall stay as a whole. Asked for the manager and no one ever came. Would not recommend this hotel to family nor friends.
Stayed 3 nights in Feb 2025

10/10 Excellent

LUIS GILBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
No hot tub available, the wateri in the hot tub was cold.
Stayed 6 nights in Feb 2025

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

katrine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms very poor condition. Old towels small tv coffee maker old fashioned once.So find in bathroom, shampoo, conditioner, and hand soap that’s all and bathrobe two nights in a row there are mini fridge with drinks all night I have to go and ask and the other night I just said forget it you cannot sleep at night from the noise, screaming loud music, drunk young adults so maybe younger people enjoy that but for my age mid 50s I will never go back there. We were there in 2014. It was way much better. Service quality of food was better and I forgot one thing the restaurants they don’t have anything to purchase just all inclusive that means nothing special there.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kassandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time
Stayed 3 nights in Feb 2025

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Flordeliza Espanola, Astoria

Traveled with group
Liked: Staff & service, amenities
Riu was a beautiful hotel coming into the lobby, and the amenities were great! The rooms could use some updating and hopefully one update is a exhaust fan in the bathrooms, and a fresh coat of paint in the rooms and some on the exterior. The staff was amazing, very attentive and kind, shout out to Hermes in the Japanese resturant, who made our experience quite nice. I enjoyed my stay and will be returning again, and stay a little longer. There is a nice although humid strip mall across the street, and a pharmacy should have forgotten something from home.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claudia Ivette

Liked: Amenities
Everything was perfect, food, drinks, service etc
Stayed 3 nights in Feb 2025

8/10 Good

JENARO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cancun.
Stayed 4 nights in Feb 2025

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truly wonderful in almost every aspect. The only negative was the two beds pushed together versus a king or even a queen for that matter. I was surprised about the extra 300 plus charge for tax when I arrived, I must of missed it on Expedia. Overall an incredible property with caring staff that is constantly working at keeping the property near perfect!!!! The beach was aslo outstanding to anything I've ever experienced.
Stayed 4 nights in Feb 2025

8/10 Good

Lyudmila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ok. Just need to improve more in food program, keep more fresher
Stayed 4 nights in Feb 2025

8/10 Good

Huguette, Brooklyn

Liked: Staff & service, amenities
I genuinely enjoy the pools, and the resort is close to everything. However, the rooms need to be cleaned more frequently. The bedskirt in my room had stains all over it. The buffet staff also needs better training. They provide different levels of services based on people's race. I don't understand why people have to request coffee and condiments daily for the room, and then they don't even deliver them.
Stayed 3 nights in Feb 2025

2/10 Terrible

Neil

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolute trash. Do not book here unless you want to be scammed. They over booked our original room and will not give me the $3000 refund I am entitled to. Good luck getting any help if something goes wrong. The room keys only work half of the time and it’s a 10 minute walk to the front desk and back. Very inconvenient and unprofessional. Do not stay at riu
Stayed 5 nights in Feb 2025

10/10 Excellent

Connor

Stayed 7 nights in Feb 2025

10/10 Excellent

Khwaja

Traveled with group
Liked: Amenities
Good location, entertainment, and food options!
Stayed 5 nights in Feb 2025