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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Cancun - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach towels
Front of property - evening/night
Porch
Buffet

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Bar
  • Hot Tub
  • Housekeeping
  • Pool
$293
includes taxes & fees
Sep 16 - Sep 17

Explore the area

View in a map
Cancun, QROO
  • Cancun Convention Center
    ‪3 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Gaviota Azul Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (L)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-US)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (U)

8.8 out of 10
Excellent
(11 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Sea View (M)

8.0 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (M)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room (M)

8.4 out of 10
Very good
(12 reviews)
  • 323 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms, Ocean View (U)

8.0 out of 10
Very good
(2 reviews)
  • 323 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (C)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (C)

  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (C)

7.4 out of 10
Good
(26 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(9 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (M)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 474 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Room, Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Double Room, Ocean View (U)

8.4 out of 10
Very good
(66 reviews)
  • 312 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Standard Room, Ocean View (E)

1 bedroom, minibar, in-room safe, laptop workspace

Standard Room, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (E)

1 bedroom, minibar, in-room safe, laptop workspace

Double Room (E)

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • 473 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Standard with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Standard with Sea View

  • Sea view
  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Room Standard with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Sea view
  • Sleeps 3

View all photos for Room Standard with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Room Standard with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 3

Double Room with Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 3

Suite Junior with Sea View

  • 473 sq ft
  • Sea view
  • Sleeps 3

View all photos for Room Standard

1 bedroom, minibar, in-room safe, laptop workspace

Room Standard

  • 322 sq ft
  • Sleeps 3

Suite Standard with Sea View

  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, laptop workspace

Suite Junior with Sea View

  • 473 sq ft
  • Sea view
  • Sleeps 3

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About this property

Hotel Riu Cancun - Adults Only - All Inclusive

3.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Cancun - Adults Only - All Inclusive offers 569 accommodations with minibars and safes. Rooms open to balconies. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Cancun - Adults Only - All Inclusive features a full-service spa, 4 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a nightclub, spa services, and barbecue grills. Onsite self parking is complimentary.

Hotel Riu Cancun - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Miramar - This buffet restaurant serves breakfast, lunch, and dinner.
La Toscana - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Kawachi - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Kulinarium - This restaurant serves dinner only. Open daily.
Turquesa - This poolside buffet restaurant serves breakfast, lunch, and dinner. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Volleyball

Lessons/classes/games

Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kawachi
  • Kulinarium
  • La Toscana
  • Miramar
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu
All Inclusive Riu Cancun
Cancun All Inclusive Riu
Cancun Riu
Cancun Riu All Inclusive
Riu
Riu All Inclusive
Riu All Inclusive Cancun
Riu Cancun
Riu Cancun All Inclusive
Cancun Riu Hotel
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Rui Cancun
Riu Cancun All Inclusive All-inclusive property
Riu All Inclusive All-inclusive property

Hotel Riu Cancun - Adults Only - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1768 out of 3364 reviews
Rating 8 - Good. 770 out of 3364 reviews
Rating 6 - Okay. 426 out of 3364 reviews
Rating 4 - Poor. 176 out of 3364 reviews
Rating 2 - Terrible. 224 out of 3364 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Stayed 3 nights in Jun 2025

10/10 Excellent

Mahsa, North York

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great services! Amazing staff. Rooms are always nicely cleaned. Breakfast is fantastic!!!!
Stayed 5 nights in May 2025

10/10 Excellent

Vicente

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome it’s the second time I’ve stayed here and both times everything was great thank you.
Stayed 6 nights in May 2025

10/10 Excellent

Eugenia

Liked: Cleanliness, amenities
Stayed 4 nights in Jun 2025

10/10 Excellent

DEMETRIS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
10 OUT OF 10
Stayed 3 nights in Jun 2025

10/10 Excellent

Ambar

Traveled with partner
Liked: Cleanliness
Customer service is excellent at riu cancun. The only thing I can say is the resort is due for renovations specially the rooms
Stayed 4 nights in May 2025

6/10 Okay

Erikk

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in May 2025

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute terrible experience in every way, dirty rooms, ac not working, long waits for any type of drink, rude buffet person Miguel, poor entertainment, small beaches and just overall bad experience.
Stayed 4 nights in May 2025

10/10 Excellent

Laronda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Cole

Stayed 4 nights in May 2025

8/10 Good

Jesus, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, amenities
Lovely location Great service. Room was good bit dated but good. Excellent food. Only thing I didn’t like was pushing us to relinquish our bracelets due to popping a suitcase in our car at 8am yet check out isn’t until 11am
Stayed 3 nights in May 2025

10/10 Excellent

Saverio Michael

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The food was really good and the staff were friendly and helpful
Stayed 3 nights in May 2025

10/10 Excellent

Jesus Armando

Stayed 3 nights in May 2025

10/10 Excellent

Deniz

Stayed 5 nights in Feb 2025

6/10 Okay

Enrique

The transportation from the airport to the hotel was unclear. Your app indicated that the hotel provides this service, it does not, resulting in a bad experience that was both stressful and costly.
Stayed 3 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in May 2025

8/10 Good

Priscila, Kitchener

Liked: Cleanliness, staff & service
.
Stayed 3 nights in May 2025

10/10 Excellent

JUAN, Lexington

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I stayed at Hotel Riu Cancún for 5 nights and everything was excellent from start to finish. The atmosphere was very pleasant perfect for relaxing or enjoying with friends and family. The facilities were spotless, and the staff was incredibly attentive, friendly, and always ready to help with a smile. This was my third time staying here, and once again, it did not disappoint. I would definitely come back. Highly recommended!
Stayed 5 nights in May 2025

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and staff always trying to help out and checking up on you. Great location and nice food options.
Stayed 7 nights in May 2025

6/10 Okay

claudia

Traveled with group
Liked: Cleanliness, amenities
Buffet was great for an all inclusive…….
Stayed 5 nights in May 2025

2/10 Terrible

Monica

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Resort is very outdated, key cards are constantly having issues, half working or broken items in room/throughout resort. Very strict to be an adult only all inclusive resort, dress codes, alcohol count restrictions, music was off by the pool by 5pm & they did not allow you have a speaker of your own at the pool, barely any activities or entertainment throughout the day. Food was not even traditionally Mexican nor was it tasteful. Most of staff was also rude and customer service overall was very poor! Will not return to Mexico period!
Stayed 4 nights in May 2025

10/10 Excellent

Aziz

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
excellent
Stayed 6 nights in May 2025

8/10 Good

Nakeya

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
For an all-inclusive resort this location was good. It was about 25 mins from the Airport. I was able to secure a transportation service which got me to the resort and picked me up upon checkout. The Staff at the front desk were not all that pleasant. However, the Ladies at the SPA and the kind gentlemen and staff at the Kiosk to schedule water activities were Amazing as well as some of the servers in the dining halls. -->Downfalls, TV was limited on English channels (maybe 2-4 English channels and there was a bug (of some sort that freaked me out) that I encountered pulling back the bed sheets on my last day of my stay! (I had two twin Beds.. Which they combined as one) However I only slept on one bed. And I spotted visible mold in a few areas of my room. My balcony view was Amazing THOUGH! Overall, a great place as it pertains to what the resort offers.
Stayed 2 nights in May 2025