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Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
On the beach, white sand, sun loungers, beach umbrellas
Exterior detail
6 bars/lounges, 2 swim-up bars, 2 poolside bars
Minibar, in-room safe, laptop workspace, blackout drapes

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast included
  • Laundry
  • Gym

Explore the area

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • Playa Mujeres Golf Club
    ‪9 min drive‬
  • Punta Sam Ferry Terminal
    ‪11 min drive‬
  • Mujeres Beach
    ‪11 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪88 min drive‬

Room options

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (M)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Large | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Large | C)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (Large | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Large | B2C-CA)

  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-US)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (B2C-US)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swin-up, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swin-up, B2C-US)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-US)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Large, B2C-US)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (B2C-US)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (C)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up | C)

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (C)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Grande, L)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Grande, M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Grande, M)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (B2C-CA)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (Large, U)

  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (L)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (U)

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up, U)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Oceanfront (B2C-CA)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (U)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (U)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Swim-Up | B2C-CA)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (L)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (M)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (M)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Ocean View (U)

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior

SLS Playa Mujeres – ALL Inclusive Collection

  • On private beach
  • Pool
  • All inclusive
  • Spa
4.5 out of 5, Wonderful, (177)
The price is $991
per night
$1,203 total
includes taxes & fees
Mar 8 - Mar 9
SLS Playa Mujeres – ALL Inclusive Collection

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

4-star Costa Mujeres property with free water park
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Mujeres - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Riu Palace Costa Mujeres - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a 24-hour health club. Guests can use the outdoor pool at a partner property. Complimentary self parking is available on site.

Hotel Riu Palace Costa Mujeres - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Spaces - This buffet restaurant specializes in international cuisine.
Zarape - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Japan - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Roma - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 785 out of 1340 reviews
Rating 8 - Good. 305 out of 1340 reviews
Rating 6 - Okay. 148 out of 1340 reviews
Rating 4 - Poor. 44 out of 1340 reviews
Rating 2 - Terrible. 58 out of 1340 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir, Germantown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to walk
Stayed 6 nights in Nov 2024

8/10 Good

Igor

Stayed 9 nights in Oct 2024

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in Nov 2024

8/10 Good

Daud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024

10/10 Excellent

Yevgeniy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nilsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eduardo at the customer service desk, was patient, courteous and helpful when we needed his assistance. Armando in the Mexican and Italian restaurants is an excellent waiter who suggested the perfect wine to go with our meals. Armando went above and beyond to make our dining delight. Lili and Jorge at the breakfast buffet were welcoming and attentive to our requests. Tono the beach waiter catered to our every request with a smile. The property was always being cleaned and we enjoyed our garden view.
Stayed 8 nights in Nov 2024

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, food was delish, staff was outstanding! Went with a group and loved every minute.
Stayed 7 nights in Oct 2024

8/10 Good

Andrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 7 nights in Nov 2024

10/10 Excellent

Katayoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and polite. The place is super clean. The pools are big and clean. The beach is clean and very nice.
Stayed 5 nights in Nov 2024

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2024

10/10 Excellent

Frankie Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms! Friendly and respectful staff! 10/10 will book at another RIU
Stayed 5 nights in Oct 2024

8/10 Good

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Organization of activities on the property. Not everyone want to leave the property to go do other activities
Stayed 3 nights in Nov 2024

8/10 Good

Hien

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kerstin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach access. Being able to walk from our room to the ocean was amazing. The staff were very nice and accommodating. Everything was clean, even the outside walkways. Beautiful resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.
Stayed 9 nights in Oct 2024

10/10 Excellent

Tyra Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Joshelyn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Jing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and staff is mostly very available to assist and happy to assist. The food is mediocre. Was way too salty and same options at the buffet nightly. The special restaurants service takes forever to get food and the food is too salty and not as great as the other specialty restaurants I’ve had in Mexico.
Stayed 4 nights in Oct 2024

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great and everything was perfect just its very far from other hotels in the hotel zone
Stayed 4 nights in Oct 2024

10/10 Excellent

manuela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most amazing experience i’ve ever had. the workers are angel sent, so loving so kind i would 1,000 myself percent recommend canelo was one of our bartenders and he made our stay sooo much fun outstanding customer service and genuinely amazing personality’s! highly recommend
Stayed 4 nights in Oct 2024

10/10 Excellent

Isela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is amazing and the property si super clean and great service
Stayed 8 nights in Oct 2024

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful. The staff were awesome and deserve a lot of credit for how clean and neat the hotel was. We didn’t have any issues whatsoever during our stay. It is important to note that, as with any place you go, if you show respect and appreciation for those that are providing a service to you, you will get the same in return! We would absolutely go back tomorrow.
Stayed 6 nights in Oct 2024

8/10 Good

Philippe Andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was expecting more out of a Palace for RIU. The hotel is modern but not as nice as other Palace hotels. Rooms are very nice but not much in terms of sports activities. For instance, often they would not gather people for Beach Volleyball, so even though it was on the schedule, there weren’t any. Tought the RIU would have been more better for sports and entertainment. This is a 4* not 5* by my standards.
Stayed 5 nights in Oct 2024

10/10 Excellent

Manohar

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained
Stayed 4 nights in Oct 2024