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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
4 bars/lounges, swim-up bar
Restaurant
Lobby sitting area
Sundeck

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Spa
  • Room service
$357
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite Ocean View Elite Club (M)

Room amenity

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | E)

Room amenity

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | E)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | C)

Room amenity

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(95 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | C)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Vista Mar (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite Vista Mar (M)

9.6 out of 10
Exceptional
(7 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club, B2C-US)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Sea View (L)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club - L)

Room amenity

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club - L)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(14 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CA)

Room amenity

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Sea View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View Elite Club (U)

Room amenity

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(48 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(175 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite (U)

9.2 out of 10
Wonderful
(157 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Ocean View Elite Club (M)

1 bedroom, minibar, in-room safe, desk

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Sea View (C)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Room amenity

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Ocean View Elite Club (U)

1 bedroom, minibar, in-room safe, desk

Suite Ocean View Elite Club (U)

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Premium with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 430 sq ft
  • Sleeps 3

View all photos for Suite Premium with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Ocean View

  • 430 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Suite Junior with Partial Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Partial Sea View

  • 430 sq ft
  • Partial sea view
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 3

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • 645 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Partial Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Partial Sea View

  • 430 sq ft
  • Partial sea view
  • Sleeps 3

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • 645 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • 430 sq ft
  • Sleeps 3

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 2

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • 430 sq ft
  • Sea view
  • Sleeps 3

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About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers spa services, barbecue grills, and a garden. Complimentary self parking is available on site.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2919 out of 4189 reviews
Rating 8 - Good. 714 out of 4189 reviews
Rating 6 - Okay. 310 out of 4189 reviews
Rating 4 - Poor. 102 out of 4189 reviews
Rating 2 - Terrible. 144 out of 4189 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 4 nights in May 2025

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfall was all the seaweed on the beach shoreline.
Stayed 5 nights in May 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first stay at a Riu property and it won't be my last. I booked it last minute for my birthday weekend but didn't have any high expectations. I went solely by the good reviews. I'm extremely particular about my hotel stays and i was not disappointed. And if i had any complaints they're not even worth mentioning. The staff was A+++ and the accommodations were fantastic. I really appreciated the attentiveness, cleanliness and multitude of choices with everything (good, drinks, activities, etc). The rainfall shower gets an honorable mention for being the best I've ever had in a hotel, and I've stayed in more than 100. I could go on and on about how much I enjoyed everything but I'd rather encourage you to try it yourself.
Stayed 4 nights in May 2025

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time, hotel, staff and location
Stayed 8 nights in May 2025

10/10 Excellent

Shawndrell

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Adrian Disla

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay! A lot of fun but also very clean, modern, and great staff!!
Stayed 4 nights in May 2025

2/10 Terrible

Khianna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
They charge you for every single thing. They charged me $90 for getting makeup on one towel. Ridiculous.
Stayed 4 nights in May 2025

10/10 Excellent

Yulia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great! Stuff was great. Definitely want to come back. It was my first time in Mexico. And this is what the perfect hotel for the first time. Love it.
Stayed 4 nights in May 2025

8/10 Good

Brandon

Stayed 4 nights in May 2025

10/10 Excellent

Chasity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did over charge me with the extra guest but after the second day I really enjoyed myself. You just have to attend the parties to really get comfortable if you’re young.
Stayed 5 nights in May 2025

6/10 Okay

christian

Liked: Cleanliness, property conditions & facilities
The food was wildly mediocre, and they were no help arranging transportation to the air port. They told me after the fact I had to reserve 7 days in advance but that was never mentioned in the booking. I even reached before our trip to Try and arrange but because we were coming from playa del Carmen couldn’t help but didn’t take the time to ask about our departure transportation. They tried to charge me 45$ for transport apon my checkout when it came with my elite club booking that was almost 3k dollars. We ended up just getting an uber comfort for 20$ Other than that the staff was pretty friendly.
Stayed 5 nights in May 2025

10/10 Excellent

Carrie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time. The food at the Fusion & The Asian place were amazing
Stayed 4 nights in May 2025

10/10 Excellent

Mikayla Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service here was amazing!!
Stayed 9 nights in May 2025

6/10 Okay

Kelly Michelle

Liked: Cleanliness, property conditions & facilities
The resort is new and beautiful. The beach is nice (TONS of seaweed, they tried to rake it). The rooms are really nice with great ocean views. The food is just okay, nothing spectacular and none of the restaurants open until 6:30pm. Your only choice throughout most of the day is the buffet or the little food stand near the pools that has the same selection each day. The buffet is huge with lots of choices, but it’s not outstanding food. The omelets made to order were great though. Unfortunately one night our tv kept turning itself on and we lost a lot of sleep that night continuing to try to turn it off. We called for maintenance but after 20 minutes of waiting at 1:30am, we tried to just deal with it and sleep with clothing and pillows over our faces, but it was so bright even still. The hotel manager refused to help and said I had to contact Expedia. They tried their best but the hotel still refused to refund us that one night. They should look into that and not require their guests to have sleepless nights with no refund on those nights. So disappointing. We did not do the elite club and were glad we didn’t. That “exclusive pool” has nothing special, it’s a boring square pool with no seats in it, no infinity edge, no table, no bar. Just cabanas around it, that’s it. Those rooms are the top 3 floors of the hotel, but our view from the 8th floor was just as stunning. The EC restaurant is small and looked boring too. Save your money. The other 3 pools are where the fun is
Stayed 5 nights in May 2025

10/10 Excellent

Jarvis

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Rooms and service is top notch. Staff is super friendly and helpful highly recommend
Stayed 6 nights in May 2025

10/10 Excellent

JUAN CARLOS SILVA

Traveled with partner
Liked: Amenities, property conditions & facilities
Excellent attention , food and property.
Stayed 7 nights in May 2025

4/10 Poor

Rafael

Liked: Cleanliness, property conditions & facilities
Food was very sub par. And you can hear the street noise from your room at various points of the night. The room is amazing and we loved the shower. The beach is amazing and the workers really tried their best to make sure the beach was clean everyday
Stayed 5 nights in May 2025

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nous avons passé un séjour tout simplement inoubliable au Riu Kukulkan. Dès notre arrivée, nous avons été chaleureusement accueillis, et chaque membre du personnel a fait preuve d’une gentillesse et d’un professionnalisme remarquables. En tant que membres du Club Élite, notre expérience a été encore plus spéciale. Les petits privilèges et attentions supplémentaires ont vraiment fait toute la différence, et nous ont permis de profiter pleinement de nos vacances dans un cadre luxueux, relaxant et bien organisé. Les installations sont impeccables, la nourriture variée et délicieuse, et les animations toujours divertissantes sans jamais être envahissantes. Un vrai équilibre entre détente et plaisir. Nous repartons avec des souvenirs merveilleux et le cœur léger. Un grand merci à toute l’équipe du Riu Kukulkan — nous reviendrons, c’est certain !
Stayed 4 nights in May 2025

10/10 Excellent

Tory

Stayed 3 nights in May 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First time at an all inclusive and it was SO WORTH IT! Best time ever!!! Went for wedding anniversary
Stayed 3 nights in May 2025

10/10 Excellent

Ricardo Sanchez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Rae

Stayed 3 nights in May 2025

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Angelica

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and the staff! There is alot of activities at the resort, my favorite part was the Riu Party! We will be coming back 😁
Stayed 3 nights in May 2025

10/10 Excellent

Alida M, Whitestone

We had an amazing experience!! The food and staff were amazing!!