Hotel Riu Palace Peninsula - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Peninsula - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
7 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby sitting area
Aerial view
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
$382
includes taxes & fees
Nov 17 - Nov 18

Explore the area

View in a map
Blvd Kukulkan, Km 5.5 Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪8 min walk‬
  • Place, Tortuga Beach
    ‪9 min walk‬
  • Place, Playa Tortugas
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

Suite Junior

  • 430 sq ft
  • Sleeps 4

Room Superior with Sea View

  • 430 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

Suite Deluxe with Sea View

  • 753 sq ft
  • Sleeps 2

Suite Junior

  • 430 sq ft
  • Sleeps 4

Suite Junior

  • 430 sq ft
  • Sleeps 2

Room Superior with Sea View

  • 430 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 430 sq ft
  • Sleeps 4

Suite Deluxe with Sea View

  • 753 sq ft
  • Sleeps 2

Double Suite Deluxe

  • 753 sq ft
  • Sleeps 2

Junior Suite (U)

8.6 out of 10
Excellent
(352 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

8.4 out of 10
Very good
(331 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite, Ocean View (Superior, U)

8.6 out of 10
Excellent
(95 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

9.8 out of 10
Exceptional
(21 reviews)
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (M)

9.8 out of 10
Exceptional
(10 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (M)

9.6 out of 10
Exceptional
(17 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Superior, M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (M)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

9.4 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(4 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa - U)

9.0 out of 10
Wonderful
(36 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Villa - U)

9.2 out of 10
Wonderful
(10 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (SJMB / B2C)

  • 429 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior, B2C-US)

  • 434 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (SUMZ / B2C)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa, B2C-US)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | B2C-US)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Sea View (Villa, M)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa, M)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | U)

8.4 out of 10
Very good
(36 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Villa, Jetted Tub (Suite, L)

9.0 out of 10
Wonderful
(2 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | E)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Superior, L)

10.0 out of 10
Exceptional
(3 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Superior, E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Villa, Jetted Tub, Ocean View (Suite, L)

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Villas, E)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Villa, Hot Tub, Ocean View (Suite, L)

  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (L)

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

Villa, Jetted Tub, Sea View (Suite, M)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | B2C-US)

  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (Superior | U)

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Ocean View (Superior | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub, Ocean View (Villa | C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Jetted Tub (Villa | C)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (C)

7.0 out of 10
Good
(2 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Junior Suite, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds

Junior Suite, Connecting Rooms, Ocean View (Superior | C)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Ocean View (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (Superior | B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Junior Suite, Jetted Tub (Villa | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds

Junior Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Jetted Tub, Ocean View (Villa | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (Superior | L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite (Villas, Elite Club +18, U)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Ocean View (Elite Club +18, U)

  • Sleeps 2
  • 1 Double Bed

Suite, Ocean View (Elite Club +18, U)

  • Sleeps 2
  • 1 Double Bed

Junior Suite (Villas Swim-Up, Elite Club +18, U)

  • Sleeps 2
  • 1 Double Bed

Suite (Villas, Elite Club +18, U)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (U)

  • Sleeps 4
  • 1 Double Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 1 Double Bed

Villa Junior with Garden View

  • 430 sq ft
  • Sleeps 2

Villa Junior with Sea View

  • 430 sq ft
  • Sleeps 2

Villa Deluxe with Sea View

  • 753 sq ft
  • Sleeps 2

Double Suite Deluxe with Sea View

  • 322 sq ft
  • Sleeps 2

Suite Junior

  • 430 sq ft
  • Sleeps 4

Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
  • 430 sq ft
  • Sleeps 4

Room Superior with Sea View

  • 430 sq ft
  • Sleeps 3

Similar properties

About this property

Hotel Riu Palace Peninsula - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Peninsula - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hotel Riu Palace Peninsula - All Inclusive offers 562 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

5 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Palace Peninsula - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Peninsula - All Inclusive features a full-service spa, 5 outdoor swimming pools, a health club, and a hot tub. Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco property also offers a steam room, spa services, and a terrace. Complimentary self parking is available on site.

Hotel Riu Palace Peninsula - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Olas - This buffet restaurant serves breakfast and dinner.
Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Isla Mujeres - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Tamales - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Isla Mujeres
  • Kabuki
  • Krystal
  • Las Olas
  • Tamales

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • Art Deco architecture
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Palace Peninsula Riu
Peninsula Palace
Peninsula Riu
Riu Palace Peninsula
Riu Palace Peninsula All Inclusive
Riu Palace Peninsula All Inclusive Cancun
Riu Palace Peninsula Cancun
Riu Peninsula
Riu Peninsula All Inclusive
Riu Peninsula Palace
Riu Palace Peninsula All Inclusive All-inclusive property Cancun
Riu Palace Peninsula All Inclusive All-inclusive property
Riu Peninsula Inclusive inclu

Hotel Riu Palace Peninsula - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3249 out of 4951 reviews
Rating 8 - Good. 932 out of 4951 reviews
Rating 6 - Okay. 393 out of 4951 reviews
Rating 4 - Poor. 148 out of 4951 reviews
Rating 2 - Terrible. 229 out of 4951 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Manuel

Stayed 4 nights in Aug 2025

8/10 Good

Myrvhick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is alright. Bed is comfortable.
Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher Van, EPHRATA

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room I stayed in was a little dilapidated. The hotel needs renovations.
Stayed 7 nights in Aug 2025

10/10 Excellent

christopher, Los Angeles

Liked: Cleanliness, amenities
Good
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and overall grounds were great! The food was very good as well!
Stayed 4 nights in Aug 2025

10/10 Excellent

Oscar, Spanaway

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever. Extremely friendly, courteous, and professional staff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Chau

Stayed 6 nights in Jul 2025

2/10 Terrible

Isnel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel i ve ever been to. I don t think they should promote it anymore.As long time guest,i am very disappointed

6/10 Okay

Alicia

Traveled with family
Liked: Cleanliness, staff & service
Rooms were nice but outdated! The beds were extremely small especially for a family of four and were very uncomfortable. Although it has a kids club for younger guests, The resort lacked things for teenagers to do. This hotel does not a kids pool play area or water slides. And two pools are strictly adults only. The buffet food lacked flavor and the cappuccino machine in the main buffet was broken so if you wanted cappuccino for breakfast you had to walk across the hotel to the sports bar to bring with you for breakfast. Overall for the price of this hotel, and that it was a Riu Palace we expected better.
Stayed 6 nights in Jul 2025

10/10 Excellent

Cynthia

Stayed 4 nights in May 2025

4/10 Poor

Nazifa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2025

10/10 Excellent

KIMBERLY SAMANTHA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place!
Stayed 5 nights in Aug 2025

8/10 Good

Diamnys Martinez

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service and, cleanness. Room need it better air conditioning, it was a little warm inside.
Stayed 5 nights in Aug 2025

10/10 Excellent

Jorge Jose Torres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, I recommend them very friendly, restaurant staff
Stayed 4 nights in Aug 2025

8/10 Good

Mandeep SINGH

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great . But one person in Coffee area was very rude. Her name was “ Valeria” i was waiting on my coffee for 45 min and when i went to the counter and addressed the situation, she was very rude about it and gave me attitude and talked in very non professional way . We spent so much money to have a great experience. It only takes one person to ruin your experience. I was very disappointed. She was also talking very rude to a non- speaking elderly Couple. But everything else was awesome .
Stayed 6 nights in Aug 2025

8/10 Good

Brian K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Shyniqua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riu peninsula was absolutely amazing!! From the time the valet opened our car door and assisted with our baggage. We were greeted with smiles and politely. Our check in with mada( I hope I spelled correctly) was great we upgraded to the all adult villas. While checking in someone came over with drinks and we had told us if we needed anything else to let him know. While walking through to the room I noticed how clean and visually beautiful the property was. They had multiple pools all looked clean and there was activities going on. Upon arrival to our room I was surprised to see the balcony had a hot tub, there was a shot bar set up. The fridge was stocked up with multiple types of beverages. The room was clean and smelled good. Our shower was huge big enough to fit 10 people inside . The room was perfect. Each day room service came and made sure our room was clean and comfortable, and I had a new towel animal each day. During the evening they come for turn down service. If they see you walking by they greet you and ask if you need anything in the room. My stay was for 5 days and I would absolutely recommend and be returning to RIU Peninsula. Everyone who works at this location is friendly and ensures the guest are giving quality service. Their service is not dependent on how much you tip which makes you want to give more. They have multiple restaurants on the property, best part you don’t need reservations. Quality and presentation of food is the excellent.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here about 6 times and absolutely love it. The Adults only VIP area is quiet, private and the rooms are nice. The staff definitely maintains the cleanliness, there is plenty of food options, staff is very nice, Marcelo and Cruz have remembered my family and I year after year and they go above and beyond. Entertainment is great, great beach access. I’m excited to be back next year after renovations!
Stayed 7 nights in Aug 2025

10/10 Excellent

Di Qiang, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Romulus

Traveled with family
I have been RUI Porto valhart & Los Cabos and the foam party, white and neon party I could take minors all the parties in Cancun RUI were 18yr+ so the entertainment was very limited. Which made the evening very boring. If I have to come back to this location this will be the top reason not to come.
Stayed 7 nights in Aug 2025

10/10 Excellent

Winiffer Urena de

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best experiences I had.
Stayed 4 nights in Aug 2025

4/10 Poor

Christopher

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Clean but the buffet lots of iteams but no test
Stayed 7 nights in Aug 2025

10/10 Excellent

Jadranka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Francisco J

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
Stayed 4 nights in Aug 2025

8/10 Good

Terri L.

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were a bit hard. Pool area could have been cleaner
Stayed 4 nights in Aug 2025