Hotel Riu Ventura - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Ventura - All Inclusive

6 bars/lounges, 2 swim-up bars
Minibar, in-room safe, individually decorated, individually furnished
Terrace/patio
Restaurant
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Zona Hotelera, Blvd Kukulkan, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min walk‬
  • Place, El Rey Ruins
    ‪3 min walk‬
  • Place, Delfines Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

Double Room (Partial Ocean View | U)

9.4 out of 10
Exceptional
(12 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room (Partial Ocean Viewn|B2C-US)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends, Partial Ocean View |U)

9.8 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Family Room (& Friends, Partial Ocean View| B2C-US)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room, Ocean View (U)

9.8 out of 10
Exceptional
(10 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (U)

9.6 out of 10
Exceptional
(10 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| U)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (Swim-up | 18+| B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| U)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (U)

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Double Room (Partial Ocean View | C)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room (Partial Ocean Viewn|B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (B2C-C)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (C)

  • 391 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (B2C-C)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| C)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (Swim-up | 18+| B2C-C)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| C)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up | 18+ | B2C-C)

  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (C)

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (B2C-C)

  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (C)

  • 747 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms (B2C-C)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room (& Friends, Partial Ocean View |C)

  • 427 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Family Room (& Friends, Partial Ocean View| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room (B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends|C)

  • 427 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Family Room (& Friends| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (Partial Ocean View | L)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (L)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| L)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| L)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (L)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (L)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room (& Friends, Partial Ocean View |L)

  • 431 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (Partial Ocean View | M)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (M)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| M)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (Swim-up |18+| M )

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Oceanfront (M)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (M)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room (& Friends, Partial Ocean View |M)

  • 431 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Double Room (Partial Ocean View | E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Double Room, Ocean View (Swim-up |18+| E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (E)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

Double Room, Oceanfront (Swim-up |18+| E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Family Room (& Friends, Partial Ocean View |E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

Suite, Oceanfront (E)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (E)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Similar properties

About this property

Hotel Riu Ventura - All Inclusive

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Ventura - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Ventura - All Inclusive offers 705 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered on request and change of towels can be requested.

6 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Ventura - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Ventura - All Inclusive features 6 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 swim-up bars and 6 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Art Deco hotel also offers spa services, a complimentary children's club, and barbecue grills. Onsite self parking is complimentary.

Hotel Riu Ventura - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Ventura - All Inclusive has 6 restaurants on site.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2025
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Ventura Inclusive Cancun
Riu Ventura - All Inclusive Hotel
Riu Ventura - All Inclusive Cancun
Riu Ventura - All Inclusive Hotel Cancun

Hotel Riu Ventura - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 150 out of 305 reviews
Rating 8 - Good. 78 out of 305 reviews
Rating 6 - Okay. 43 out of 305 reviews
Rating 4 - Poor. 17 out of 305 reviews
Rating 2 - Terrible. 17 out of 305 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

4/10 Poor

SLAWOMIR MICHAL

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very basic hotel, not worth the price, probably least favorite Riu we stayed. Booze is low brand, shows are really bad and no shows on Saturday. Restaurants are ok but yiuchabe to line hour way before if youcwant to get in. Pool games are boring, bingo and volleyball. Place is lacking. Staff are the only reason i am giving a 2. Cause they work their butt off
Stayed 10 nights in Dec 2025

8/10 Good

Felicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was nervous to stay at this resort after seeing so many negative reviews but we had an awesome time. Our honest feedback of the resort: The resort is brand new and at the time of our stay, had only been open for 2 weeks. We had an oceanfront king room and the view was amazing. Our balcony was very spacious. The view from the swim up bar pool was to die for. The staff were friendly and our room was kept cleaned and stocked the entire week. I will say, you have to keep in mind you are staying at a RIU, which is not the same level as a Sandals or Dreams resort. There was minimal entertainment in the evening (trivia and music) so if you enjoy show, you will be disappointed. We didn’t mind because we found other things to do. There are several restaurants however they are all “first come, first serve” and not reservations. Again, we didn’t mind this because if the wait was too long, we just went to the buffet which usually had the same food as the restaurant. The most negative experience we had was at the Sports Bar. This is the only bar and food option after 10pm and it is not good. We waited 30 minutes for a drink, and over an hour for a burger and fries. Overall, I would recommend this resort if you want endless food, a great view, and a new resort. We kept the mindset that we were in Cancun and that the resort was brand new. We try not to focus on the minor things.
View from our room on floor 11.
Swim up bar.
Stayed 4 nights in Dec 2025

10/10 Excellent

Matthew

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Loved the food and drinks. Beach was beautiful. Room was amazing.
Stayed 4 nights in Dec 2025

10/10 Excellent

Penny

Liked: Cleanliness, amenities, property conditions & facilities
There were a few quibbles, like activities that didn't take place, and two queen beds connected. However, overall, the hotel was clean and safe, and the staff were friendly.
Stayed 7 nights in Dec 2025

6/10 Okay

Rosa

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
1-Waited 30 minutes to request a drink at the swim up bar, we left with no drink. 2-The bars only had cheap licor. 3-The restaurants current system doesn’t work- there no reservations so we waited 3 hours to get in the steak house. 4- long lines everyday at all the restaurants ( no reservations allowed) The main issue we had was the emergency alarm going off 3 nights in a row, the first two nights was followed by a false alarm announcement. Third night at 5 am we were evacuated but there was a chaos because there are no stairs sign, nobody knew where the stairs were, we started opening doors until we found the door to the stairs. Nobody from the hotel was outside directing people, after going down 10 floors other guests told us that it was another false alarm ( hotel staff was nowhere to be found) This was our first time taking the whole family to a RIU, we praised them before and now I am very disappointed.
Stayed 5 nights in Dec 2025

4/10 Poor

TRAN

Stayed 6 nights in Dec 2025

4/10 Poor

TRAN

Liked: Cleanliness, staff & service, property conditions & facilities
The room was cleaned due to new building. Staffs are nice. The only part i did not like was the foods. My family stayed for a week but foods are the same everyday. Dining restaurant was limited hours and people for thousands or tourists. The foods are not consider for 5 stars hotel.
Stayed 6 nights in Dec 2025

10/10 Excellent

KA-YEE BECKY

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was our first time visiting Cancun. The weather was great, and the hotel was very new and clean. We faced the ocean and see the sunrise every day. The ocean-view room was particularly nice, and the hotel staff were very friendly and helpful. The food was also good, and the hotel is about a 7-minute walk from the Cancún side. The hotel is very close to the airport and also offers a shuttle bus service. We joined a snorkeling tour booked through the hotel, and the experience was excellent. We also took a boat to Isla Mujeres on our own for a day trip. Using Uber was convenient, and we felt that the safety level was high. However, when we made the reservation, we were expecting two queen-size beds. When we arrived at the hotel, only one king-size bed was arranged, which was slightly inconvenient for three adults. Overall, we highly recommend this hotel.
Stayed 3 nights in Dec 2025

10/10 Excellent

Georgina Stephany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good food
Stayed 6 nights in Dec 2025

8/10 Good

Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
La comida en el Asian restaurante estaba fria. La comida en el stake house estaba riquisima y muy buen trato pero la espera de hacer linea por 2 horas para pioder entrar a el restaurant no es muy conveniente.
Stayed 4 nights in Dec 2025

6/10 Okay

Loretta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I were very disappointed in the food and dining options. They have several restaurants onsite but they serve the same food from the buffet, no variations, and are only open from 6pm-10pm. Food was not what you would expect, even the Mexican food wasn't good. My grandson and I got sick on the first day, and they would not allow us to bring food to our room. No activities available for teenagers,other than pool and beach. Limited entertainment, and the band was subpar. I rate the experience a 6 out of 10. Would not stay there again.
Stayed 4 nights in Dec 2025

6/10 Okay

Lacresia

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The decided to do a free upgrade with double beds but the room they gave me was dirty. So i went back down stairs they assigned a new room on the first floor.... the room was stinky and the ac did not workbo was hot all night... they changed the room that morning and after that every thing was ok other than us having to wait until 3 to go backbin room
Stayed 3 nights in Dec 2025

10/10 Excellent

Qi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean , friendly , lots of food options, love it
Stayed 6 nights in Dec 2025

8/10 Good

William Wallace McIntyre,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would’ve just wished the liquor and food options would’ve been better. Quality wasn’t the best.
Stayed 4 nights in Dec 2025

6/10 Okay

Somitra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Riu Ventura is a new property. They have some positives and still some things to figure out. Biggest positive is that you are allowed to attend the amazing Riu Party's at Caribe while you stay at any of the properties. Location: On the beach in the hotel row, but still about 20-30min drive to downtown depending on traffic. The ocean wasn't as calm (red flag everyday) and swimmable as it was at Riu Caribe, for example. Room/Amenities: Rooms are new with good amenities and good size. However, at least one elevator was broken every day we were there. Food: Big disappointment. We tried all the time dining restaurants - Kullinariun and Steakhouse were the only one which were at fine dining level. Wine selection is very limited (2 reds and 2 whites) and staff aren't trained to serve wine at the right temperature. The biggest problem is that to go to one of the fine dining restaurants you have to stand in the line at 5:30pm even before the restaurant opens at 6pm. You are still not guaranteed a seat and sometimes have to wait 2-3hrs till a table becomes available (we got our table at 8:15pm at the Seatkbouse, that too with some insistence. Allowing reservations would allow this major inconvenience and from guests lining up from 5pm onwards for limited spots. Staff: Very nice and trying to be helpful. But they are just trying to follow the procedures which aren't optimized. Riu Party: Amazing atmosphere and well organized. The bus transportation back was a big mess.
Stayed 6 nights in Dec 2025

6/10 Okay

Ashish

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel and rooms were nice but the food, food service and entertainment was less than ideal. Not enough staff for dinner resulting in long lines and no way to reserve. All desserts had after taste
Stayed 5 nights in Dec 2025

2/10 Terrible

qin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you only want a new open hotel doesn’t care the service the food and the drinks you can go.
Stayed 3 nights in Dec 2025

10/10 Excellent

Pegah

I
Stayed 6 nights in Dec 2025

2/10 Terrible

Paramjeet, Simi Valley

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We are checking out this morning from our 5 day stay celebrating our 25th wedding anniversary with a group of 18. The resort was beautiful - not huge - but a beautiful spot on the beach. Check in was a nightmare for our 7 rooms. They were over sold on our ocean front rooms and gave us side tower rooms with a slit of ocean. When we asked to be moved they said “come back tomorrow”. Jade at reception was the worst. She gave my elderly parents an oceanfront suite 1131 because nothing else was available - then told them they had to get out the next morning. Not until I called a manager and threatened to ask for a refund for all of our other rooms did they agree to let them stay in that room. Food quality was subpar. You had to line up for restaurants at 5pm to hope to get seats for later that evening. Steaks were raw and inedible. We left full plates untouched. Just about the same food every day. We knew going in to this 5 night booking that there would be hiccups at a new resort but we certainly didn’t expect rude front lobby staff and complete disorganization. This is definitely not a 5 star. Having said that, there were some really lovely waiters at the buffet who made our stay better. And because we were in a big group, we had a great time together as a family.
Stayed 5 nights in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Christine

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
It’s new and clean because it is new. But it is clear and very obvious that the hotel is trying to save money in every possible way, not to mention the horrendous mark up on the items in their hotel store (ex : $32 for a sunscreen that is $8 on US Amazon). What is the point of ‘all inclusive’ if it requires you to plan your entire day around it AND line up for it for at least half an hour every time? If you want to get dinner at an actual sit down restaurant (1/2 of their dinner options), you need to line up at least 30 minutes before dinner time. This means you need to remove yourself from pool/beach hours before the sunset, so you can dress appropriately for their dinner venue, and line up, which fills up in <30min. This defeats the whole purpose of visiting all inclusive. Also they categorize themselves as 5 stars but in reality they are a 4 star resort. When you consider that, they are no longer a reasonable cost option. Their programming is quite lackluster, and their demographic is also very mixed in that the resort isn’t family oriented or adult oriented and the programming/facilities show that as well. Honestly I was let down by this place. I have been to Cancun multiple times and safe to say I won’t be returning to this or any Riu properties in general. I go to all inclusive to relax but the experience I got was basically figuring out how to ‘play their game’ of how to navigate the resort with their ‘save $$$’ crap. TLDR: new looking, but cheap ass in all manner
Stayed 4 nights in Dec 2025

8/10 Good

YESENIA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facility is beautiful and kept extremely clean. Most of the staff is friendly, and very attentive. Check in was a headache, our room wasn’t ready until almost three hours past check in. We had reserved two rooms and they tried giving us a single bed room when both rooms had been reserved under two beds. Immediately upon going into one of the rooms we had to call down to get shampoo and conditioner swiped out since the bottles were empty. Also had to request additional towels as they only provided two sets even though the room is for four people. We had three, still not enough towels. Restaurants don’t do reservations but you must get in line at least 45 minutes before it opens to be able to eat at the restaurant you choose. They have very LIMITED seating and only take a specific number of guests per night. Unless you go to the buffet, the other restaurants can only accommodate about 500 guests per night, even though the resort has at least 3 to 4 times that number of guests. Make sure to ask for alcohol in your drinks or many times you get virgin drinks.
Stayed 9 nights in Dec 2025

6/10 Okay

Carrie Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property is well kept there are still many bugs to work out being new. The restaurants were not prepared for the amount of people visiting nor was the food just okay. The temperature of the food was often cool as things had been sitting out too long. Also staff need more training. This location very much caters to families not great for no kids.
Stayed 10 nights in Dec 2025

10/10 Excellent

Josue

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was great. The rooms, the view, food, staff and the beach was excellent. Definitely coming back again.
Stayed 6 nights in Dec 2025

6/10 Okay

Chonghua

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed here for four nights and had a mixed experience. The resort is new and very clean, with comfortable rooms and beds. Our oceanfront room had a stunning view, and most of the staff were friendly and helpful. However, there were several issues. We booked a room for four that listed either two queen beds or one king bed. In most hotels, a king room for four would include a sofa bed, but not here. On our first night, they had run out of two-queen rooms, so our family had to share one bed. The staff did help reserve a two-queen room for the rest of our stay, but we had to move rooms the next day. Dining was disappointing. There’s no reservation system, so you either line up early or wait 1.5–2 hours after restaurants open. During our stay, we only managed to eat at Kaori once, and it was buffet-style. The food there and at the main buffet was just okay, nothing memorable. The resort itself is fairly small, with one main building, a few pools, and a private beach. The beach had strong waves during our stay, which limited swimming, though this was expected given the location. Another downside was the lack of room service, which is surprising for a five-star resort. For early excursions (around 6:30 a.m.), the buffet isn’t open yet, so you need to handle breakfast on your own. Overall, the resort has a great view and comfortable rooms, but the dining experience and missing services were a letdown.
Stayed 4 nights in Dec 2025