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Hotel Riu Ventura - All Inclusive

Property class: 4

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Photo gallery for Hotel Riu Ventura - All Inclusive

6 bars/lounges, 2 swim-up bars
Minibar, in-room safe, individually decorated, individually furnished
Restaurant
Terrace/patio
Restaurant

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
$302
includes taxes & fees
Apr 27 - Apr 28

Explore the area

View in a map
Zona Hotelera, Blvd Kukulkan, Cancun, QROO, 77500
  • Place, Delfines Beach
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, El Rey Ruins
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Double Room (Partial Ocean View | U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | U)

9.4 out of 10
Exceptional
(17 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (Partial Ocean Viewn|B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean Viewn|B2C-US)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |U)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |U)

9.8 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Family Room (& Friends, Partial Ocean View| B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View| B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (U)

10.0 out of 10
Exceptional
(13 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (U)

9.6 out of 10
Exceptional
(10 reviews)
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (B2C-US)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| U)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (Swim-up | 18+| B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up | 18+| B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| U)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| U)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up | 18+ | B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up | 18+ | B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (U)

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Double Room (Partial Ocean View | C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | C)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (Partial Ocean Viewn|B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean Viewn|B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (B2C-C)

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (C)

  • 391 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (B2C-C)

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| C)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (Swim-up | 18+| B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up | 18+| B2C-C)

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| C)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up | 18+ | B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up | 18+ | B2C-C)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (C)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (C)

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (B2C-C)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (C)

  • 747 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room, 2 Bedrooms (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (B2C-C)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |C)

  • 427 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Family Room (& Friends, Partial Ocean View| B2C-CA)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (C)

9.2 out of 10
Wonderful
(5 reviews)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room (B2C-C)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (B2C-C)

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (& Friends|C)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends|C)

  • 427 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Family Room (& Friends| B2C-CA)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends| B2C-CA)

  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (Partial Ocean View | L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | L)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (L)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (L)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| L)

10.0 out of 10
Exceptional
(1 review)
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| L)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| L)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (L)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (L)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (L)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (L)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |L)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |L)

  • 431 sq ft
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (Partial Ocean View | M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | M)

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (M)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| M)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| M)

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (Swim-up |18+| M )

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| M )

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (M)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (M)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (M)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (M)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |M)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |M)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Double Room (Partial Ocean View | E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room (Partial Ocean View | E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Ocean View (Swim-up |18+| E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (Swim-up |18+| E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Ocean View (E)

  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Double Room, Oceanfront (Swim-up |18+| E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (Swim-up |18+| E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Oceanfront (E)

Minibar, in-room safe, individually decorated, individually furnished

Double Room, Oceanfront (E)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Room (& Friends, Partial Ocean View |E)

Minibar, in-room safe, individually decorated, individually furnished

Family Room (& Friends, Partial Ocean View |E)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Queen Beds OR 1 King Bed and 1 Queen Bed

View all photos for Suite, Oceanfront (E)

Minibar, in-room safe, individually decorated, individually furnished

Suite, Oceanfront (E)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms (E)

Minibar, in-room safe, individually decorated, individually furnished

Family Room, 2 Bedrooms (E)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

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About this property

Hotel Riu Ventura - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Ventura - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Ventura - All Inclusive offers 705 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered on request and change of towels can be requested.

6 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Ventura - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Ventura - All Inclusive features 6 outdoor swimming pools and a fitness center. Dining is available at one of the property's 6 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This Art Deco property also offers spa services, a complimentary children's club, and barbecue grills. Onsite self parking is complimentary.

Hotel Riu Ventura - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Ventura - All Inclusive has 6 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Entertainment

Onsite entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 14 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2025
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Ventura Inclusive Cancun
Riu Ventura - All Inclusive Hotel
Riu Ventura - All Inclusive Cancun
Riu Ventura - All Inclusive Hotel Cancun

Hotel Riu Ventura - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 202 out of 387 reviews
Rating 8 - Good. 99 out of 387 reviews
Rating 6 - Okay. 47 out of 387 reviews
Rating 4 - Poor. 18 out of 387 reviews
Rating 2 - Terrible. 21 out of 387 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, good food
Stayed 5 nights in Jan 2026

6/10 Okay

Karrissa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The facility was overall very clean. Food was hit or miss one night I did experience food poisoning which left me in my room for a couple days. Beach was nice most of the time, last few days it was pretty dirty and not kept clean. It was unfortunate the pools close at 6pm. Staff most of them friendly and kind. Overall rate 3/5
Stayed 10 nights in Jan 2026

6/10 Okay

Julia

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff was great. Room was clean. Food was fair and although there was a lot of variety, it seemed to be the same nearly every day. The fire alarm went off in the middle of the day one day and then in the middle of the night and was ear piercing. No explaination - no all clear. Nothing. I was going to attend a rui fit class that was apparently cancelled due to weather but the pool volleyball was going on at the same time. I wouldn't go back to this RIU resort.
Stayed 7 nights in Jan 2026

10/10 Excellent

Victor, Villahermosa, centro

Liked: Cleanliness, staff & service, property conditions & facilities
Rodo.ok
Stayed 2 nights in Dec 2025

10/10 Excellent

MARIE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2026

10/10 Excellent

Sonia

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time. Hotel ia clean and very organized. The food is delicious, staff are very kind … Especially the waiter name Omar, who working at buffet in breakfast and lunch…. He treated us like a royal family…
Stayed 3 nights in Jan 2026

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Excellent vacation
Stayed 7 nights in Jan 2026

4/10 Poor

Gayle, New Bern

Traveled with group
Disliked: Cleanliness, amenities
Room very bland. Food was mediocre. Transportation service never picked us up. Entertainment was terrible.
Stayed 5 nights in Jan 2026

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Nice people. Great beach.
Stayed 7 nights in Jan 2026

10/10 Excellent

Peter

Food was great
Stayed 6 nights in Dec 2025

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

2/10 Terrible

YADIRA LISSETTE

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Let’s start when we arrived to our room, there was left over coffee in the coffee maker, a few minutes later a house keeper came in (without knocking or announcing herself). The first night we had dinner at Agave (Mexican specialty restaurant) the food tasted just like the hotel smells (perfume)… and to make things worse, there was a hair in the dessert. Second night we ate at the sports bar, we waited over 45 min for our food. Third night we ate at the buffet, we got food poisoning. The steakhouse was the only decent place. Do not depend on the airport shuttle, they left us stranded we almost missed our flight back home. We ended up having to pay $600 pesos for a taxi to get to the airport fast. I called the shuttle service, they put me on hold for a long time then just hung up on me.
Stayed 4 nights in Jan 2026

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone nice. Easy Check. Greeted from the moment my family and i walked in.
Stayed 3 nights in Jan 2026

8/10 Good

Timothy Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very nice, especially the 6th floor adults only pool, with a bar. But... we had one major issue with the hotel transportation service; Destination Services. upon arrival they were no where to be found, we went to 2 different airport exits only to give up and pay $183 USD for a 17 mile trip to the Riu Ventura, additionally, when booking the trip through Expedia I was unable to book another transport company through Expedia the final booking page gave me NO OPTIONS for booking an airport transfer. Then I read the reviews for Destination Services, WOW, terrible reviews with the same problem I had. BEWARE OF DESTINATION SERVICES!
Stayed 5 nights in Jan 2026

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed staying in the resort! Food is excellent, staff is helpful! Everything is new! Food is great! No complains at all!
View from balcony at night
View from balcony
Stayed 7 nights in Jan 2026

10/10 Excellent

Maria Isabel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms where well kept, entertainment was great, staff was friendly and great customer service
Stayed 3 nights in Jan 2026

10/10 Excellent

Liliia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were so blessed to be there! Everything was on the hight level. Especially, we like the buffet the best. The variety of food was excellent. Kids' programs, sanitary, everything was outstanding! Definitely, we will choose RIU in the future.
Stayed 6 nights in Jan 2026

10/10 Excellent

MARIAN, CHICAGO

Stayed 7 nights in Jan 2026

6/10 Okay

Yuliya

Traveled with partner
Liked: Cleanliness
Some of the food had weird taste to it 5/10 not the best. The service is not the best. When checking in we had our room changed 3 times cause they kept on mixing something up. They wouldn’t refill the conditioner until we asked the front desk. Wouldn’t clean our room until like the 3rd day. The hotel just opened in December but it doesn’t feel new. By the shower the towel hanger was hanging by tape. Elevator was broken a couple times. Every morning at like 7am you can hear the cleaning crew on the hallways and on the top floors seems like they are moving furniture around. The hotel is right next to the road so it is kinda loud, every night you can hear any loud car/motorcycles coming by.
Stayed 9 nights in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Los detalles de la habitación, la amabilidad y servicio en general muy bueno .
Stayed 4 nights in Jan 2026

8/10 Good

Bart

Traveled with group
Liked: Amenities
This is not a Riu Palace property but if you know that going in, your experience will be fine
Stayed 4 nights in Jan 2026

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great 👍
Stayed 5 nights in Jan 2026

8/10 Good

Jamie Marlis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall, this is a nice all-inclusive resort! It’s modern, clean and all our needs were met. The food was subpar, but the Italian and Mexican restaurants were okay (only open for dinner). We wish it had a hot tub, umbrellas on the beach, and a room service option.
View from 454
View from pool deck
Stayed 6 nights in Jan 2026

10/10 Excellent

Tara Lea, sioux city

For a brand new resort.. it
Stayed 7 nights in Jan 2026

8/10 Good

Kari

Stayed 4 nights in Jan 2026