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Royal Service at Paradisus Cancun All Inclusive - Adults Only

5.0 star property

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December 2024
January 2025

Photo gallery for Royal Service at Paradisus Cancun All Inclusive - Adults Only

On the beach, white sand, beach cabanas, sun loungers
3 outdoor pools, free cabanas, sun loungers
Outdoor wedding area
7 bars/lounges, swim-up bar, poolside bar
Delicatessen

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
Bulevard Kukulkan Km 16.5, Cancun, 77500
  • Oasis Arena
    12 min walk
  • Ballenas Beach
    13 min walk
  • Maya Museum of Cancun
    18 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

View all photos for THE RESERVE Paradisus Junior Suite Lagoon View

Premium bedding, free minibar, in-room safe, desk

THE RESERVE Paradisus Junior Suite Lagoon View

  • 473 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Service Luxury Junior Suite Ocean View

Royal Service Luxury Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Royal Service Luxury Junior Suite Ocean View

  • 592 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Royal Service One Bedroom Suite Ocean View

View from room

Royal Service One Bedroom Suite Ocean View

  • 645 sq ft
  • Ocean view
  • Sleeps 3

View all photos for THE RESERVE Presidential Suite

THE RESERVE Presidential Suite | Premium bedding, free minibar, in-room safe, desk

THE RESERVE Presidential Suite

  • 3434 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Royal Service One Bedroom Suite Lagoon View

Premium bedding, free minibar, in-room safe, desk

Royal Service One Bedroom Suite Lagoon View

  • 645 sq ft
  • Lake view
  • Sleeps 3

View all photos for Royal Service Luxury Junior Suite Lagoon View

Royal Service Luxury Junior Suite Lagoon View | Premium bedding, free minibar, in-room safe, desk

Royal Service Luxury Junior Suite Lagoon View

  • 473 sq ft
  • Lake view
  • Sleeps 3

View all photos for Royal Suite

Premium bedding, free minibar, in-room safe, desk

Royal Suite

  • 1432 sq ft
  • Ocean view
  • Sleeps 3

View all photos for Royal Service Paradisus Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Royal Service Paradisus Junior Suite Ocean View

  • 473 sq ft
  • Ocean view
  • Sleeps 3

Similar properties

Exterior

Paradisus Cancún – All Inclusive

Pool
All inclusive
Spa
Kids pool
4.1 out of 5, Very Good, (2449)
The price is $663
per night
$811 total
includes taxes & fees
Jan 2 - Jan 3
Paradisus Cancún – All Inclusive

About this property

Royal Service at Paradisus Cancun All Inclusive - Adults Only

5-star hotel in Zona Hotelera
Spend the day relaxing at the beach, practicing your swing on Royal Service at Paradisus Cancun All Inclusive - Adults Only's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants.
Royal Service at Paradisus Cancun All Inclusive - Adults Only offers 138 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A golf course, an outdoor tennis court, and a health club are featured at the hotel. 3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Royal Service at Paradisus Cancun All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. Summer fun is a breeze at Royal Service at Paradisus Cancun All Inclusive - Adults Only, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining is available at one of the hotel's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 7 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers outdoor tennis courts, a health club, and a garden. Onsite self parking and valet parking are complimentary. A total renovation of this property was completed in December 2016.

Naos - Onsite restaurant.
La Palapa - This restaurant specializes in international cuisine. Reservations are required. Open daily.
Mole - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Vento - Onsite restaurant. Reservations are required. Open daily.
Bana - This restaurant specializes in Japanese cuisine. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Languages

English, French, German, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bana
  • La Palapa
  • Mole
  • Naos
  • Vento

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Full-service spa
  • Golf course
  • Health club
  • Outdoor tennis court

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 21 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1995
  • Reception hall

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are available for USD 19 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 19 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

Royal Service Paradisus Cancun All Inclusive
Royal Service Paradisus All Inclusive
Royal Service Paradisus Cancun
Royal Service Paradisus Meliá Cancun All Inclusive
Royal Service Paradisus
Royal Service Paradisus Meliá All Inclusive
Royal Service Paradisus Meliá Cancun
Royal Service at Paradisus Cancun All Inclusive Adults Only

Royal Service at Paradisus Cancun All Inclusive - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 183 out of 291 reviews" "
Rating 8 - Good. 75 out of 291 reviews" "
Rating 6 - Okay. 21 out of 291 reviews" "
Rating 4 - Poor. 7 out of 291 reviews" "
Rating 2 - Terrible. 5 out of 291 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, great hotel. The Reserve is totally worth it.
Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Covid made this an unpleasant experience, and the resort clearing wasn’t operating at its normal level.
Stayed 4 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. Attentive and friendly. If you staff at the royal service side. Ask for Daniel as your butler. At La Palapa restaurant Oscar and Cesar and the best waiters. Melin makes the best drinks.
Stayed 7 nights in Mar 2020

10/10 Excellent

Naomi, Colorado

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This was my first time in Cancun and an all inclusive resort. This hotel is absolutely beautiful. Everything was so clean and glamorous highly recommend this to anyone. We stood on the adults only side and it felt like we had the hotel to ourselves. The system they have works. Our butler Alex was also amazing! Thank you to the entire Paradisus staff!
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020

10/10 Excellent

Alexis, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was incredible. Our butler Norma was so sweet and helpful from everything from making reservations for us to helping my now fiancée plan his proposal for me! Food was amazing- we loved Mole the most (incredible!) Our room was always clean and we were always attended to. We will be back!!
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet, well maintained, extremely friendly staff, Valeria at la Palapa pool restaurant is exceptional, good food, fantastic service. Would like to hear music again at the Royal Service pool.
Stayed 6 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
The property location right on the beach is lovely. You can sit and have breakfast or lunch looking right out on the ocean. The property is somewhat dated and there was an on again off again smell of sewerage coming from the drains in our room. There is incense burning around the hotel that is quite strong smelling and sometimes you do get the waft of bad drains as you walk through the property. I have stayed at Playa Del Carmen Paradisus property before and the service was amazing, including our butler. The service at Royal Service Cancun is hit or miss. Our butler booked restaurants for us and that was it. We kept trying to book Cabanas by the pool, we were told we should get at least 1 for our length of stay and we got none. Every time we asked our butler he said they were all booked out by large groups and none available. That was disappointing. Spa was packed and cramped and service was only ok. Gym crowded and small. Beach service was good and very relaxing there. Overall we had a good stay but I will not be returning to this property. It felt like a 3 star resort, a definite step down from the playa Del Carmen property.
Stayed 3 nights in Feb 2020

6/10 Okay

JBW

Traveled with partner
Disliked: Amenities
The level of service was not as expected. Feel like you had to beg for it.
Stayed 4 nights in Feb 2020

8/10 Good

Elsie, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room as it was remodeled in a modern way. The beach was great, the views amazing.
Stayed 8 nights in Dec 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bulter service. Making sure we are taken xare of.
Stayed 4 nights in Jan 2020

10/10 Excellent

JOHNSON

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS GREAT. STAFF, FOOD, SERVICE. I WILL GO BACK
Stayed 4 nights in Jan 2020

10/10 Excellent

Gloria, N.Y.,N.Y.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the Royal service was great! Our butler, Rossana, was always there for us tending to all our needs.
Stayed 7 nights in Jan 2020

10/10 Excellent

Gina, New Jersey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing i didn’t like was the heat/ humidity inside the hotel. There were fans at Bana and Eating there was uncomfortably warm. Otherwise everything was amazing! The staff was so amazing, genuinely sincere and sweet
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020

10/10 Excellent

Joseph

Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
The butler was very attentive, but he couldn’t accommodate my needs. The food at the pool was ok. Some of the people working there are friendly and others look like they don’t want to be there. The Royal Services isn’t an adult hotel. I would not recommend spending the extra money if you want to be away from kids. I tried to relax in the adult pool and kids appeared and they spent time in the pool until one guest got upset and complained. I attempted to have romantic dinner with my fiancée and all I heard was kids screaming and crying while loud music was playing. The check in desk for Royal is not at the front of the hotel, but at the far back of hotel near the beach and is a very long walk. The rooms have really thin wall and a door that connect with the room next door. While laying on the bed I could hear the conversation of the people next door very clearly. I was expecting an adult only resort and I did not get that experience. If you are looking for a family resort this might be the place for you. The hotel looks nice and the food is good.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

ashok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Average
Average Place was clean with good service Food below average
Stayed 4 nights in Dec 2019

8/10 Good

WB, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very heavy smell of candles , appeared they are covering a rotten smell in the building.
Stayed 5 nights in Dec 2019

8/10 Good

Brett, Denver, CO

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is what I thought was somewhat of a disappointment. Also, unless you were staying at the resort for 10 days, reservations at restaurants was impossible.
Stayed 4 nights in Dec 2019