2/10 Terrible
Jennifer
Jun 2, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
If I could put 0 stars I would. I booked a one week vacation with my husband and 2 babies, (2 under 2) at this “all inclusive” thinking we would relax and be able to eat while we were there during the week. The food was awful, very limited options and the few that were available were either overcooked, tasteless or raw. My babies usually eat a lot of broccoli, cauliflower, all the vegetables were served hard, so they wouldn’t eat any. The shower rug in our bathroom had black mold on it. The concierge offered for us to attend a 90 minute presentation which ended up being 2+hours, we had to hear 4 different salesman give us their speech of trying to convince us to buy into their timeshare program. We were told by the concierge that the “cenotes” tour was good for babies, so we went, and had to pay a taxi back to the hotel, as there was no flushing toilets and it smelled awful with all that horse poop laying around everywhere! The activities were only to drive ATVs, ride horses, zip lining, etc, so my biggest fit was them lying to us about the “cenotes tour”, knowing it was not meant for babies. I would’ve appreciated the honesty, instead of them wasting our time and money. I usually stay at the Grand Sirenis hotel in Cancun, and have always enjoyed my stay, so I was really hoping to enjoy this one as well, but it was just a headache all in all. We ended up going out to eat every meal, so much for relaxation, DO NOT RECOMMEND AT ALL! 😒
Jennifer
Stayed 7 nights in May 2025
