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Royal Solaris Cancun - All Inclusive

4.0 star property

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Photo gallery for Royal Solaris Cancun - All Inclusive

Outdoor pool, pool umbrellas, sun loungers
Deluxe Room, Ocean View | Free minibar, in-room safe, desk, blackout drapes
Aerial view
Reception
Deluxe Room, Jetted Tub, Ocean View | Free minibar, in-room safe, desk, blackout drapes

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Boulevard Kukulcan Km 20.5, Lote 64, 2a etapa, Seccion A, Zona Hotelera, Cancun, QROO, 77500
  • El Rey Ruins
    ‪13 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Delfines Beach
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Deal of the Day)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Deal of the Day)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Jetted Tub, Ocean View

Deluxe Room, Jetted Tub, Ocean View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Jetted Tub, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Package, Ocean View

Beach/ocean view

Romance Package, Ocean View

  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon Room

Free minibar, in-room safe, desk, blackout drapes

Deluxe Lagoon Room

  • 366 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Quadruple Room Superior

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior With Sea View

Free minibar, in-room safe, desk, blackout drapes

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Room Superior With Lake View

Free minibar, in-room safe, desk, blackout drapes

Room Superior With Lake View

  • Lake view
  • Sleeps 4
  • 2 Full Bed(s) and 1 Queen Bed(s)

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, desk, blackout drapes

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

Similar properties

Aerial view

GR Solaris Cancun & Spa - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (3892)
The price is $339
per night
$414 total
includes taxes & fees
Mar 25 - Mar 26
GR Solaris Cancun & Spa - All Inclusive

About this property

Royal Solaris Cancun - All Inclusive

Property in Zona Hotelera
At Royal Solaris Cancun - All Inclusive, hit the beach, dine onsite at Las Fuentes, or enjoy a drink at one of the property's 2 bars/lounges. Housekeeping is available on request.
Royal Solaris Cancun - All Inclusive offers 299 accommodations with free minibar items and safes. 40-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology.
Royal Solaris Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a children's pool, Royal Solaris Cancun - All Inclusive provides an outdoor pool and a fitness center. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a swim-up bar. Wireless Internet access is complimentary.

This all-inclusive property also offers spa services, a complimentary children's club, and gift shops/newsstands. Onsite self parking and valet parking are complimentary. A total renovation of this property was completed in June 2020.

Royal Solaris Cancun - All Inclusive has designated areas for smoking.

Las Fuentes - This buffet restaurant serves breakfast only.
Rosmarinus - Overlooking the ocean, this buffet restaurant serves lunch and dinner. Open daily.
Marcopolo - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Las Fuentes
  • Marcopolo
  • Rosmarinus

Things to do

  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Renovated entire property - June 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The property charges 5 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property does not allow early check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The hotel advises that room view requests made during booking are subject to availability at check-in.
All payments made by American Express credit card applies a 5% fee in case of cancellations and/or refund.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the fitness facility or hot tub

Property is also known as

Cancun Royal Solaris
Resort Royal Solaris Cancun
Royal Solaris Cancun All Inclusive
Royal Solaris Cancun All Inclusive Resort
Royal Solaris Cancun Marina
Royal Solaris Cancun Resort
Royal Solaris Cancun Resort Marina
Royal Solaris Cancun Resort Marina All Inclusive
Royal Solaris Marina
Royal Solaris Resort Marina All Inclusive
Royal Solaris Cancun Marina All Inclusive
Royal Solaris Marina All Inclusive
Royal Solaris Cancun Resort Marina Spa All Inclusive
Royal Solaris ina Inclusive
Royal Solaris Cancun All Inclusive
Royal Solaris Cancun - All Inclusive Cancun
Royal Solaris Cancun Resort Marina Spa All Inclusive
Royal Solaris Cancun - All Inclusive All-inclusive property

Royal Solaris Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 688 out of 1597 reviews
Rating 8 - Good. 402 out of 1597 reviews
Rating 6 - Okay. 266 out of 1597 reviews
Rating 4 - Poor. 111 out of 1597 reviews
Rating 2 - Terrible. 130 out of 1597 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Allen

Liked: Cleanliness, staff & service

2/10 Terrible

Joseph

Traveled with partner
Disliked: Amenities
We had a 3pm check in only to be told to come back in 20 minutes as our room was not ready. Over 40 minutes to find out that they over booked and didn’t have a room for us. They switched us to another hotel up the road and the first 5 minutes in the room and I was locked in the bathroom as the door was broken. Then the toilet handle broke the next day.. then no real a/c in the room. The room key almost never worked properly.. both of them. They were doing major construction on the hall outside our room.. noisy and every day we had to dodge ladders, workers and sheet rock dust just to get to the elevator. Horrible experience!! Never again!! We also were told they had Vegan options for my wife and there were almost Zero options. We feel like we were yes’d to death and the hotel came through with nothing. You couldn’t even get dinner at a restaurant unless you made a reservation days in advance. The only thing good about the trip was the two women that worked in the spa that gave a wonderful massage. Other than that the whole experience was Awful!
Stayed 4 nights in Dec 2024

10/10 Excellent

Marlo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great time
Stayed 7 nights in Feb 2024

8/10 Good

Saad Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Dec 2024

10/10 Excellent

francisco

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff people were very friendly and helpful. Always in the lookout of anything.
Stayed 5 nights in Dec 2024

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jeniffer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and welcoming
Stayed 3 nights in Nov 2024

10/10 Excellent

Ilya, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Esperanza

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay, staff was very professional and the surroundings were great.
Stayed 5 nights in Nov 2024

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Nov 2024

8/10 Good

Dawn Marie

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

4/10 Poor

Rainier Rusco, Fort Mcmurray

Traveled with family and small children, Traveled with group
Disliked: Property conditions & facilities
For the front desk please know how to serve well and get your guest feels at home not just give the room key.
Stayed 8 nights in Nov 2024

2/10 Terrible

Laurel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner was hurt on the property with only being on the resort for 3 hours. The Resort never told us there was a Dr. on the property. After 24hrs. in pain and several trips & concerns about the injury, the front desk sent us to the Dr. At first they were not going to pay for the visit but with my demands for them to pay for it they did. The Resort finally fixed the area where the accident happened after a day but refused to do anything else for my friend. After many more meetings and 3 days later with the managers, they offered to send us back to the Dr. which he suggested we go to the hospital for an X-ray. That was only if we sign a paper that we wouldn’t bad talk the resort and th we release them of any wrongdoing. He refused because we were leaving the next morning and could go to an American hospital. Our issue is the resort never checked on him after the accident. They should have sent him to the Dr. immediately. Never asked if we needed a wheelchair, room service for food etc. because the injury was his foot. He couldn’t go in the pool, to the beach or anywhere because the resort was of no help. They did offer to pay for a dinner(food was included in the package) or a free ride to the airport. What an insult. What can Expedia do about this?
Stayed 4 nights in Nov 2024

10/10 Excellent

Tristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Giovanni was master behind the bar and the staff kept every area of the hotel clean! Food was good, especially Marco Polo, and the pool was amazing. Beach location was perfect. Not a long ride from the airport, highly recommend!
Stayed 7 nights in Nov 2024

6/10 Okay

sharmaine

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The staff were great and kind. The front desk was accommodating, and informative. The timeshare people were pushy, even when we attended the presentation, we had people still asking us to attend it. The property itself is outdated, they need new poolside loungers, they were so dirty and gross. Our room was also dirty. The bed sheets were itchy and we even found sand on our sheets. We also found what looked to be a booger on the curtain, it was absolutely disgusting, there was a hair in it and everything. Our jacuzzi was also disgusting, looked like it wasn't cleaned at all, we didn't even end up using it. Food was good, wish there was more a variety, but nonetheless it was still good. The snackbar was good, especially the pizza. The cups at the bars we so dirty, we watched the bar staff just dump the used dirty cups into a bucket of soapy water then rinse it. The activities were great, loved the entertainment.
Stayed 6 nights in Nov 2024

8/10 Good

Iain

Traveled with partner
Liked: Staff & service
Premier club, makes regular customers second class
Stayed 7 nights in Nov 2024

6/10 Okay

Ruben

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Royal Solaris was average as there was limited dining, the food options were the same daily, the kid’s club was under construction, and the activities weren’t as engaging. The time share personnel was pushy, behind us every time they saw us, and made us feel uncomfortable. The personnel at the front desk were unprofessional (they wanted to charge us twice, rude). We were pressured to participate in a collective presentation that lasted 3 hours when they initially said it would be 90 minutes. We declined the offer at least four times and had to justify our decision. The best part were the cooks, servers, and bartenders.
Stayed 4 nights in Nov 2024

6/10 Okay

carmen, woodbury

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

8/10 Good

Jeremy

Stayed 5 nights in Oct 2024

4/10 Poor

Ricardo

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very poor choice of food selection compared to other resorts in the area we have visited. Further a lot of the facilities were closed regularly. The kids club was closed 3 out of the 5 days we were there. Other facilities failed to open on time regularly as well. Additionally the entertainment at night was very sub par compared to other resorts in the area.
Stayed 5 nights in Nov 2024

8/10 Good

Hassan

Stayed 5 nights in Oct 2024

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Giovani at the pool bar is none other. He knows your drinks from day one. Hector in the dining room gave impeccable service. I forget the name in the main bar, but he always had champagne for dinner ready This place truly is spotless. The views incredible.
Stayed 5 nights in Nov 2024

2/10 Terrible

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
My Husband and I stayed at Royal Solaris for 4 nights and we were very disappointed because the kids water area was closed the whole time we stayed. We have toddlers and the whole reason why we booked this hotel was because of the kids water area.
Stayed 3 nights in Nov 2024

6/10 Okay

Harun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been in couple place in Cancun last couple years but this one has worst food ever .staff and service was good but the taste and food quality was bad.i don’t think i will visit again.
Stayed 5 nights in Oct 2024

10/10 Excellent

René Eduardo Olazagasti

Stayed 7 nights in Oct 2024