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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Sports facility
Sports facility
Enclave Honeymoon Suite - King Bed | Living area | Smart TV, foosball
View from room
Children's play area - indoor

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Spa
  • Pet friendly
    Pet friendly
  • Bar
    Bar
  • All inclusive
    All inclusive

Explore the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Maya Museum of Cancun
    2 min walk
  • Iberostar Cancun Golf Course
    8 min walk
  • Oasis Arena
    11 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive

Room options

View all photos for Ocean View Accessible Suite - RI Shower

View from room

Ocean View Accessible Suite - RI Shower

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Premium Ocean View Room - King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Premium Ocean View Room - King Bed

  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Patio (Pool)

  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Beach/ocean view

Suite, Multiple Beds, Beachfront (Enclave)

  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

  • 1130 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

  • 441 sq ft
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Premium Ocean View Suite - 1 King 2 Murphy Beds

  • 1130 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Ocean View (Mobility)

  • 441 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Ocean View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Premium Ocean View Room - 2 Queen Beds

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Pool and Patio View Room - 2 Queen Beds

  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

  • 441 sq ft
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

  • 441 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

  • 441 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • 1620 sq ft
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Bathroom | Free toiletries, hair dryer, towels, soap

Honeymoon Suite - King Bed

  • 1130 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Enclave Honeymoon Suite - King Bed

  • 1130 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, Ocean View

  • 1620 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Resort View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Resort View Room - 2 Queen Beds

  • 441 sq ft
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

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About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hilton Cancun Mar Caribe All-Inclusive Resort's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Hilton Cancun Mar Caribe All-Inclusive Resort offers 540 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Smart televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.
Hilton Cancun Mar Caribe All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Hilton Cancun Mar Caribe All-Inclusive Resort you can cool off in one of the 13 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 8 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges, a beach bar, and a swim-up bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Onsite secured self parking and secured valet parking are complimentary.

Hilton Cancun Mar Caribe All-Inclusive Resort has designated areas for smoking.

La Luce - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Maxal - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt - This poolside restaurant specializes in American cuisine and serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • Free crib
  • Mini-fridge
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number ORC180608L73

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1172 out of 1970 reviews" "
Rating 8 - Good. 432 out of 1970 reviews" "
Rating 6 - Okay. 209 out of 1970 reviews" "
Rating 4 - Poor. 83 out of 1970 reviews" "
Rating 2 - Terrible. 74 out of 1970 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Arista Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent! The staff is very kind, friendly and efficient! Only downside was the buffet should have more food options.
Stayed 6 nights in Aug 2024

10/10 Excellent

Georgina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved the service, the food. First time to Cancun and this was a great hotel to stay at.
Stayed 5 nights in Jun 2024

4/10 Poor

Qiang

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Waited 40 minutes for a room to be available after checking in at 3pm. They said we would received an email to let us know when the room is available but never received that email. When asked for help to change the email for one room so I can order in room service via the link they sent to the proper room#, one front desk refused to help and told me to use the phone in my room to order. So I asked another guy to help, he did it for me. Dining reservation was hard to make for a large group of people since it only allowed to reserve for a max of 6 people. There was always food debris on the hallway floor to our room.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kejsi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our experience!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Maydelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Lyudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

Alaaeddine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over all
Stayed 3 nights in Aug 2024

6/10 Okay

ADELITA GALLARDO

Traveled with family
The food in the Buffet was limited. No many options. Poor quality
Stayed 5 nights in Aug 2024

10/10 Excellent

M Harunur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entire experience of staying there.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosaline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 3 nights in Aug 2024

10/10 Excellent

SHU WOON

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is very nice and service is great
Stayed 5 nights in Aug 2024

10/10 Excellent

GABRIELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation, staff very polite and always ready to help us, we enjoy a lot, food very delicious and many choices for everyone, we are going back again for our next vacation.
Stayed 4 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rolando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 6 nights in Aug 2024

4/10 Poor

SeHoon, Santa Clarita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, I think this is a decent resort but there were too many inconveniences and annoyances. Pros: The resort is in good shape and clean and the staff members are generally fine. Cons: 1. The buffet had basically the same food every day. There was no variety. 2. The restaurants are hit or miss. The Italian restaurant and the teppanyaki were good. The others not so good. The Mexican restaurant was terrible and the steak restaurant was inconsistent - some of us good decent steaks and the others were terrible. They also forced us to sit outside which was not pleasant with the heat/humidity and the mosquitos. A few times at various restaurants, they basically forgot our orders and it took 60-90 minutes to get a part of our order. 3. The nightly entertainment was lame. 4. They only gave mangoes to the paid Enclave members. You would think in an all inclusive resort in Mexico, there would be plenty of mangoes to go around but they were only available for Enclave members (although some waiters at the buffet were nice enough to sneak you some if you tipped them well). Overall, it wasn't a bad stay. Several years ago, we stayed at another all inclusive in Cancun that had a different themed buffet every day, mangoes on a stick and at buffets for everyone and fun shows nightly.
Stayed 8 nights in Aug 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Keira

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family of 11 visited from August 8th-13th. The hotel was very clean and maintained. Beautiful gym and spa. Easy check in and check out. Very poor entertainment. The buffet and restaurants were awful and most nights we didn't finish eating. We made our reservations with the concierge for all of the restaurants when we arrived. We were told that a restaurant may not be able to accomodate all 11 of us at one table but when we arrive, we can let them know that we'd like the tables put together. On our 2nd night at the Steakhouse Flama, the hostess was very rude and informed us that we could not sit together and so we were seated at 4 tables across from each other. There were at least 7 tables in the back unoccupied and I asked if we could move so our party could sit together and she said "NO". It wasn't until I expressed my displeasure with the seating arrangement that our waiter Isai moved our tables across the restaurant so we could sit together. While waiting for our food, another family came in and the restaurant staff placed their tables together so their large party would be together. Disappointing trip! My teenage son mistakenly hung his clothing on the balcony and there was a storm the next morning. We saw his clothing on the ground, but by the time the rain stopped, everything had been picked up. Concierge asked security and they stated nothing was found. Which was odd especially when we saw the clothing. I doubt guests picked up a stranger's boxer underwear.
Stayed 5 nights in Aug 2024

10/10 Excellent

Celso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

yaru, princeton

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a wonderful vacation here.
Stayed 7 nights in Aug 2024

6/10 Okay

STACY

Liked: Cleanliness, property conditions & facilities
The property was very nice. Be careful when booking with the concierge because some of the excursions we took would not let us do part of them because of my mom‘s age. For example, the snorkel tour that we paid for would not allow us to snorkel because my mom was 70 years old. Also, when coming back from the Isla Mujeres, we had to wait an hour and a half for our pick up outside of the area when they should’ve been there when we arrived, which we paid for as part of our package also. Did not receive a refund for this product of the trip that we paid for, when booking a horse riding tour, they told us it would just for horse backing but when we got there, it was also swimming, but we did not bring our suits because of what the concierge told us so we missed out on this part also. Room service was not consistent. Did not bring what we ordered, also we had to ask to have our coffee in our room refilled daily, and our snacks were not always refilled in our room.
Stayed 6 nights in Aug 2024

10/10 Excellent

Marco, bothell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was amazing the staff was Cordial and friendly the food was excellent
Stayed 7 nights in May 2024

10/10 Excellent

Lauryl kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is cleans and safe. And friendly staff. But thw food is not the best. However, the buffet food is manageable
Stayed 3 nights in Aug 2024

10/10 Excellent

Aivon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 4 nights in Aug 2024

6/10 Okay

April

Traveled with family
Liked: Staff & service
I stayed in one of the beachfront enclave rooms. The view was amazing, however the room was not the cleanest. The buffet and Mexican restaurant wasn’t good. However, the Italian was decent and my favorite restaurant being the Asian. Didn’t try the steakhouse after reading a lot of comments regarding food poisoning. I usually stay at 5 star resorts, and going forward I will continue, however this property wasn’t horrible it’s a Hilton so it was pretty much what was expected. I stayed at Nizuc, Hyatt Ziva prior and those are the resorts I will return to.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yimi

Liked: Cleanliness, amenities
Great service
Stayed 6 nights in Aug 2024