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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

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Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Free minibar, in-room safe, desk, blackout drapes
Free minibar, in-room safe, desk, blackout drapes
8 outdoor pools, free cabanas, pool umbrellas
On the beach, free beach cabanas, sun loungers, beach umbrellas

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi | Free minibar, in-room safe, desk, blackout drapes

Luxury Suite Ocean View with Terrace Jacuzzi

  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

  • 3207 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
4.0 out of 5, Very Good, (1659)
The price is $456
per night
$460 total
includes taxes & fees
May 23 - May 24
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star Puerto Morelos property with private balconies
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 490 out of 1458 reviews
Rating 8 - Good. 325 out of 1458 reviews
Rating 6 - Okay. 254 out of 1458 reviews
Rating 4 - Poor. 170 out of 1458 reviews
Rating 2 - Terrible. 219 out of 1458 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jordan

Stayed 4 nights in Feb 2025

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Good value

Resort is a bit dated but bed was comfortable, shower was great, and everything was in working order. Great staff. Buffet was very good and dinner at the steakhouse was excellent. Main complaint is too loud music in the pool area. But was great value for what we paid.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Mary

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

4/10 Poor

Adebanke A, Saint Albans

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Karen, Everett

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not returning to this resort. Don’t be fooled when it states check in is 3pm. We arrived at 5pm, waited in line to get to the counter. We were given a buzzer device and told that it would be a long wait and to return once our buzzer went off. After 1 1/2 hours our buzzer buzzed and we finally were able to check in. We were “upgraded” to the adult only section - which was fine with us as there were a ton of children at this resort. We were then told we needed to go to the Hideaway adult only lobby. There we waited in line again to get our bracelets activated. It’s now 7:30pm, we traveled all day and were tired and hungry. We go to our room finally. I check it out thoroughly, it was quite dated. First thing I noticed was weird red stains on the tub that was in the middle of the room. The towels had stains on them. There were hairs in the sheets. There was 1/2 a screw on the floor that would hurt if stepped on. One of my pillow cases had holes all over it. I immediately went to the lobby and told them the room was disgusting, I wanted to change rooms and if there was nothing available I wanted a refund and would change hotels. I presented pictures as well. They said there were no rooms available but would send someone right away to do a deep clean. We returned to the room at 8:45pm. Only the sheets were changed. The pillow with the holes was removed, not replaced. Hotel is dated. Fridge not restocked every day. Heard many other guests complaining.
Stayed 3 nights in Jan 2025

4/10 Poor

Lorena

Traveled with family
Disliked: Staff & service, property conditions & facilities
Horrible Check in/out experience, bedbug problem
Stayed 4 nights in Dec 2024

2/10 Terrible

Tierra

Disliked: Cleanliness, staff & service, property conditions & facilities
Bullied into a room that I didn’t book was told the rooms are what ever they have available.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rachel

Staff was friendly, rooms are clean
Stayed 4 nights in Jan 2025

8/10 Good

Moses

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I did not like being greeted by a Vacation Club opportunity.
Stayed 4 nights in Jan 2025

8/10 Good

Love

Stayed 3 nights in Jan 2025

10/10 Excellent

Lynn

Stayed 4 nights in Jan 2025

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort - our son and daughter-in-law enjoyed it!
Stayed 5 nights in Jan 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service
My first review. Stayed at lots of resorts in Mexico that were a lot cheaper had the same or better experience. Staff is extremely rude starting with front desk. Roaches in the room including fridge. Drinks are bad, food is ok. Other resort guest felt exactly the same and all of of us will never be back. For the price food and drinks should of been so much better, staff should of been organized and polite.
Stayed 2 nights in Jan 2025

8/10 Good

romaulda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice resort the staff was super friendly
Stayed 3 nights in Jan 2025

4/10 Poor

NARENDAR

Disliked: Cleanliness, staff & service, property conditions & facilities
Service is not good
Stayed 5 nights in Dec 2024

6/10 Okay

Amy

Liked: Property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

2/10 Terrible

Fenil

Liked: Cleanliness, property conditions & facilities
The food was terrible.
Stayed 5 nights in Jan 2025

8/10 Good

brenda worthy, cinnaminson

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was wonderful. Food was much better than any other all inclusive we have been to. Noise level is good, no super loud pool parties in the middle of the day. Our room was very nice with a two full bathrooms. The sofa bed needs to be replaced but my son just decided to sleep on the large lounger and was comfortable
Stayed 4 nights in Jan 2025

6/10 Okay

Tiffany

Traveled with group
Food was mid. Zen was the only amazing restaurant. Settled for buffet the last two days. My robes and sheets were not clean upon arrival to my room. House keeping did change them out quickly. Room service food was always cold and took forever to arrive. The resort seemed more catered to kids and families. Wouldnt book again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Renile

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around it was a good experience I like the resort the staff was friendly and kind. Shout out to Carlos in the breakfast section my server the food was always good despite the reviews. Nicholas clean my room every day but most time he didn’t leave enough towels but the room looks clean . Note for housekeeping the showers need to be scrubbed especially in the grout and the weave my was dirty room 9203. Not a bad experience will stay again.
Stayed 5 nights in Jan 2025

8/10 Good

Ericka Dana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I liked our vacation, I had a bit of a rocky start. I paid extra for a room that had a king size and a swim out and then I got there and they said there were none available. I had specifically chose that package to ensure a king bed and I was on my honeymoon and they did nothing to fix this. They let us know we could upgrade to have the perks of the hideaway adult only area but there was nothing they did to fix this issue and made us pay for the upgrade. It really put a damper on my first day of my honeymoon. Other than that the staff could be a bit more friendly. Some people were but I remember asking for a Caesar with white salt and a lime and the guy rolled his eyes at me while I had a $3 tip in my hand. I gave him the tip anyways in hopes that future experiences at that bar would get better but it never improved and that was at the bar beside the main swimming pool. Could definitely improve on customer service. I work in the service industry and I would never roll my eyes at a customer.
Stayed 6 nights in Jan 2025

4/10 Poor

Lisa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had been to this location about 7 years ago and it was OUTSTANDING all around. It was shocking to see how much it had deteriorated. The service was awful- rarely could get a refill of even WATER! That was when they actually asked if we wanted any beverages. For a room with 4 guests, we had to argue daily to receive 4 bath towels. Staff were not helpful nor pleasant. The grounds and buildings are run down, falling apart. The facade tiles were missing, uneven pathways, cobwebs everywhere. The main areas now had staff badgering us to purchase services to the point we avoided the lobby entirely at times. Previously we were met with cold towels and beverages. This time we were met with a time share pitch, where we were guilted by being told that participating would help the staff member get her cancer treatment. The hibachi experience... it was unbelievably terrible- actually laughable!! Raw egg flung and hitting a patron and told not to worry about the yoke all over. Meat that fell off the grill was just picked up and cooked. The only enjoyable parts were the beach, even though getting beach towels seemed to be a daunting task equivalent to a scavenger hunt at times; the amazing people that ran the coffee cafe; and the gym and its staff. This experience has made us not want to book Royalton in any location!! Strongly suggest booking a different hotel if you are looking to travel to Mexico!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, just alittle hot in certain restaurants
Stayed 6 nights in Jan 2025