Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

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Stroll along the pathway to a serene seating area surrounded by lush greenery and a semi-circular wooden structure.
Guests can enjoy access to the beach via the pier, which features lounge chairs and a hammock.
Enjoy a scenic view of the sea and a bridge from this room's large window.
Enjoy thrilling water slides and a pool surrounded by natural rock formations.
Enjoy meals in the spacious kitchen with a stove and dining island.

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Room service
  • All inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

7.0 out of 10
Good
(19 reviews)
  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

  • 656 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)
  • 592 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

  • 560 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

  • 1851 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 1259 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

7.4 out of 10
Good
(87 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

  • 1259 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 1851 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 3207 sq ft
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star Puerto Morelos property steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 9 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking is complimentary.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 79.20 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 523 out of 1543 reviews
Rating 8 - Good. 338 out of 1543 reviews
Rating 6 - Okay. 271 out of 1543 reviews
Rating 4 - Poor. 173 out of 1543 reviews
Rating 2 - Terrible. 238 out of 1543 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive
Stayed 3 nights in Apr 2025

8/10 Good

samantha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this hotel and appreciated many aspects, However, there was one significant issue that affected our experience: the towel situation regarding sun loungers. It was frustrating to see guests reserving chairs as early as 5:00AM, which left our group scattered and sometimes without a spot to relax. While I understand the desire to claim a sunbed, it should not come at the expense of other guests' enjoyment. We often found ourselves having to stash our belongings on the outdoor snack area chairs just to enjoy the pool and beach, as some guests would leave their towels on chairs all day without returning all day or some people would put multiple towels in all pool or beach areas so they could do both at the same time limiting chairs for other guests. I believe the hotel can accommodate more guests, but the limited availability of beach and pool chairs creates a challenging scenario for everyone, especially for those not in the Diamond Club. We had to sit at diamond club before we got kicked out to go back to the main area to not find lounger. I hope the management can address this to enhance the overall experience for all visitors
Stayed 5 nights in Apr 2025

10/10 Excellent

Cheryl E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Norma Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very nice and the facility is clean and love the pool.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ashley

Stayed 3 nights in Apr 2025

8/10 Good

Ramakrishnan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good: Very friendly staff, pools and evening entertainment, beach Not so good: Property is dated, restaurants are just OK, getting reservations in the restaurants was extremely difficult and inconvenient.
Stayed 7 nights in Apr 2025

10/10 Excellent

Jagjeet

Stayed 6 nights in Apr 2025

6/10 Okay

Mohammad Raheel

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great. The staff is very useless not accommodating at all. We had a large group and restaurant staff was always unhelpful and reluctant in helping Check in process is very unorganized we waited in line to check in it took about 35-40 mins, were told rooms were not ready and to come back at 3 to get room number (we expected this as it says check in starts at 3). Went for lunch and came back having to stand in the same check in line again and being told multiple times to switch lines as this was not the line for pre checked in guests, this process took and additional 45 mins
Stayed 4 nights in Apr 2025

8/10 Good

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband went to the store downstairs and was charged $22 for a bag of Doritos and I went back and the associate said that the American Doritos was more expensive than the Mexican ones and I said how am I supposed to know the difference the bag looks the same 😤😤😤😤😤
Stayed 4 nights in Apr 2025

10/10 Excellent

Johann A.

Stayed 3 nights in Apr 2025

4/10 Poor

Kelli

Stayed 7 nights in Apr 2025

10/10 Excellent

Petrit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Gloria

Stayed 3 nights in Apr 2025

10/10 Excellent

Jonathan Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, Oscar our butler was top notch and Sergio by the DC pool was amazing as well. Food was phenomenal, buffet and restaurants alike. There was quite a few uneven walking surfaces but I would assume those things will be addressed when they shut down for upkeep at the end of this year
Stayed 4 nights in Apr 2025

6/10 Okay

Marco

Lots of potential, but the good parts are quickly forgotten when you smell sewage throughout the different restaurants and lots of worn down things, including broken shower head, broken door lock, broken cabinets, broken phone, stained/moldy shower hinges, dirty/stained pillows, dirty/stained napkins in restaurants, etc. lack of attention to details
Stayed 5 nights in Apr 2025

8/10 Good

Waimarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools, spacious, dinning options
Stayed 7 nights in Apr 2025

10/10 Excellent

Francisco, Richmond hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXELLENT SERVICE FROM STAFF ALL EMPLOYEES THANK YOU SO MUCH FOR MAKES ME FEEL LIKE A pRince the only one complaint is the transportation from and to the airport too expensive… you Royalton was supposed to offer shuttle transportation for guest .
Stayed 3 nights in Apr 2025

8/10 Good

Victor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always a pleasure to stay there.
Stayed 5 nights in Apr 2025

8/10 Good

Vickram

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Teresa

Traveled with group
Disliked: Cleanliness
The resort was beautiful. Food at the buffet was always the same and difficult to reserve restaurants.
Stayed 7 nights in Apr 2025

8/10 Good

Teresa, Aurora

Traveled with group
Liked: Staff & service
N/A
Stayed 7 nights in Apr 2025

8/10 Good

james

Liked: Cleanliness, property conditions & facilities
In General the Resort was cleaned and convenient place to stay. FOODS Choices like Buffet and Some Restaurant are great, Services of Local Staff was very good, they are polite and Respectful. I celebrate my Birthday to do Culinary experience, lack of instruction about payment , I got double charged aside from the Tips to Chef and Staff. The Chef was very good Karime and the other Chef, but the El Dorado Receptionist never give clear instruction about the payment so disappointing. Thats how we got Double charge. We just found out that we need to pay again on our check out. Otherwise our Resort is good.
Stayed 5 nights in Apr 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
dislike, the check in process. It seems like is takes way too long.
Stayed 6 nights in Apr 2025

4/10 Poor

Amanda

Stayed 7 nights in Apr 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. I have one suggestion when the lobby is upgraded. I really enjoy my day at the Royalton. Everyone was friendly and accommodating Fortunately, Allen was not as clean as it had to sweep and mop the floor, Also, there was a leak in the top. I did not get to enjoy the tub in my room. Suggestion:Royalton needs to have a few charging stations in the lobby. In the front lobby. A place where people can charge their phones if necessary as they are waiting for their room to be ready or just in general. There needs to be a place where the guests can charge their cell phones.
Stayed 5 nights in Apr 2025