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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Aerial view
2 outdoor pools, cabanas (surcharge), pool umbrellas
Premium bedding, free minibar items, in-room safe, desk
Premium bedding, free minibar items, in-room safe, desk

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • All inclusive
  • Spa
  • Room service

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Chac Mool Beach
    6 min walk
  • Forum Beach
    12 min walk
  • Cancun Convention Center
    13 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    26 min drive

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

  • 603 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 3864 sq ft
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

  • 721 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

  • 721 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

  • 603 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 4467 sq ft
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

  • 1227 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

  • 3261 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 1830 sq ft
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 1830 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 4.5-star property offers access to a business center and meeting rooms. This all-inclusive property also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 883 out of 1675 reviews" "
Rating 8 - Good. 361 out of 1675 reviews" "
Rating 6 - Okay. 199 out of 1675 reviews" "
Rating 4 - Poor. 111 out of 1675 reviews" "
Rating 2 - Terrible. 121 out of 1675 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dontevious

Liked: Cleanliness, staff & service, property conditions & facilities
Would visit again
Stayed 3 nights in Sep 2024

2/10 Terrible

Miguel

Disliked: Amenities, property conditions & facilities
No water
Stayed 5 nights in Sep 2024

10/10 Excellent

Terrinikia

Liked: Cleanliness, staff & service, property conditions & facilities
I had a really great time, also the food was great.
Stayed 3 nights in Sep 2024

10/10 Excellent

Esteban M

Traveled with group
Liked: Cleanliness, staff & service, amenities
Pros Very nice hotel , good location excellent buffet Cons there were something wrong with the pipes so i couldn't flush the toilet for 2 days , one night the smoke from the smoke machine from the rouf top party lick into the room , the AC wasn't working for the last night were staying
Stayed 3 nights in Sep 2024

8/10 Good

kenta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice. Food and drinks was good.
Stayed 4 nights in Sep 2024

6/10 Okay

Jeanae

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property is beautiful! Staff is amazing especially my butler Ricardo. Food was good. Since I purchased the Diamond Club package I wish they told us where we could get the premium liquor on the resort. We didn’t have any water on our 2nd day and part of the 3rd day. I understand things happen but it definitely wasn’t the best experience. Overall I probably would give the resort another shot.
Stayed 4 nights in Sep 2024

4/10 Poor

Sarah

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Tomeka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Jun 2024

6/10 Okay

Latasha

Traveled with group
Liked: Cleanliness, staff & service
The Royalton Chic Cancún was a nice resort over all. We came the week after Labor Day so I believe a lot of the activities were done the weekend before because there wasn’t much activity offered. The food was average resort food with some stuff better than the other. The rooms are modern but could use a deeper cleaning and the mildew smell was the worse. I got home and my stuff had the mildew smell. Also the restaurants and lobby area was very warm like they didn’t have air in that area and yes I know the doors stay open a lot but I’ve been to other resorts and it didn’t feel like that in those areas even with the doors open. Overall it’s a nice resort for any age located close/walking distance to alot of things. I probably wouldn’t stay again but I would tell others to give it a try.
Stayed 4 nights in Sep 2024

10/10 Excellent

Yadin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First all inclusive trip and this was the BEST vacation i’ve been on. Everything about the resort was amazing down to the service and food.
Stayed 4 nights in Aug 2024

2/10 Terrible

Nava

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

4/10 Poor

Jared

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First walked in the door was good got a glass of champagne we got there earlier than check in so they let us go hang out at the pool. Nice they of course tried to sell the market time share stuff but kept telling them no even though they put me on schedule anyhow I said no, the water pressure was horrible even no water for a whole day. The a/c went out when the water stopped so just living off the fan. Had to wait for elevators every time because they were in and out of order 3 at a time so be prepared to wait. The tv of all things didn’t work unless you pay so basically only porn you get on the tv. The worst of it all was the PAID $200 for Chef’s private dinner….. the food was horrible over cooked lobster and over cooked filet mignon that they put gravy on to make it “better”. Little stuff like the window curtains didn’t close all the way it was broke and some lights didn’t work in the room. No hidden cost at the end other than environmental cost that was like 5 dollars a day no biggie on that but overall it wasn’t worth the money they charge on this resort. If it was cheaper and didn’t have the no water issue it would be better.
Stayed 5 nights in Sep 2024

2/10 Terrible

Brianna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Went here for our anniversary, before arriving I told them that but unfortunately they didn't follow through with a banner or anything special, next to us was a room with a banner and a balloon for someone's birthday. The smell of mildew is overwhelming, the place is incredibly hot and humid with no AC except in the rooms. Eating at restaurants felt like you're in a sauna. Elevators took FOREVER every single time. Food is ehh, ridiculous that the only food option until 6 pm is the buffet. The steakhouse was great and so was the Chopsticks Asian cuisine. Most of the food we ate was unsatisfying and even questionable at times with the seafood, so I avoided it. The servers at restaurant were all amazing. The man at the spa was rude when I was trying to figure out what time we wanted to get our massages. Don't even get me started on the people who try to talk to you into the time shares, so incredibly terrible! We said no, and they asked if that would make us "more poor for x amount of money?" Water went out all Wednesday 10/18/24 when it came back on it was brown and smelled, water pressure was terrible for the whole stay. They told us multiple times it'd be on in a few minutes, wanted us to go down to the spa to take a shower. The water went down for other people multiple times!! It didn't feel all inclusive because some places to sit was extra, different food on menu was extra etc. We felt so upset how many things went wrong on this trip, for the money spent, it was not worth
Stayed 4 nights in Sep 2024

2/10 Terrible

Daisha

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I wouldn’t stay here again
Stayed 3 nights in Sep 2024

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Lolita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Lingxuan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I stayed there for three days and two nights, one day they had no running water, and the other day there was an electricity shortage.
Stayed 3 nights in Sep 2024

10/10 Excellent

Karyssa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great!
Stayed 6 nights in Sep 2024

10/10 Excellent

Amandeep Kaur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind. Toilet broke in the night and flooded the room.
Stayed 5 nights in Sep 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la hacienda food was good
Stayed 7 nights in Sep 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Tiondra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing and helpful . The pool was nice and clean . The beach is literally right outside of this property 1 min walk to the beach !
Stayed 4 nights in Sep 2024

8/10 Good

Kiera

Liked: Staff & service, property conditions & facilities
Staff was nice and polite
Stayed 4 nights in Sep 2024

8/10 Good

Alton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024