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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

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Lobby
Balcony view
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Property amenity

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Forum Beach
    ‪13 min walk‬
  • Cancun Convention Center
    ‪17 min walk‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

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Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(24 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

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Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(104 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

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Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(33 reviews)
  • 603 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

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Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 3864 sq ft
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

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Luxury suite sunset view

9.2 out of 10
Wonderful
(7 reviews)
  • 721 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

8.8 out of 10
Excellent
(6 reviews)
  • 721 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(102 reviews)
  • 603 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

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Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 4467 sq ft
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

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Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • 1227 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 3261 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 1830 sq ft
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 1830 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 4.5-star property offers access to a business center and meeting rooms. This all-inclusive property also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.06 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1164 out of 2185 reviews
Rating 8 - Good. 485 out of 2185 reviews
Rating 6 - Okay. 271 out of 2185 reviews
Rating 4 - Poor. 121 out of 2185 reviews
Rating 2 - Terrible. 144 out of 2185 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Air conditioning

Air conditioning in the room wasn't working. Although the Oceanfront suite was really nice
Stayed 3 nights in Mar 2025

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Miranda

Traveled with partner
Liked: Staff & service, amenities
The Good: • The food was excellent. Plenty of options. The buffet never disappointed, and Chef Camela was amazing. He made us feel special, and his dishes were some of the best I’ve had. Had we known this earlier, we wouldn’t have booked any restaurants. • Most staff were friendly. At night during the show, Dennys was fantastic—she constantly checked on our drinks and was quick and attentive. At the poolside bar, Luis was always prompt and provided excellent service. The buffet dining manager, Ismael, was also very kind, regularly checking in on our needs. • The beach was beautiful and felt safe, with security and police always nearby. • The evening shows were fantastic, and we looked forward to them each night. My only recommendation, based on our experience at the Punta Cana location, would be adjusting the timing. Events often overlapped, making it difficult to attend everything. At the other location, the show started at 7:30, followed by themed parties after. The Bad: • The elevators were very slow and overcrowded.It was common to wait 5 mins for an elevator, and with many stops, the ride could take just as long. • When the hotel was full, seating was extremely limited. For beach chairs, we had to be up by 6:30, as they were all taken by 7. On really busy days, people were sitting on towels due to lack of seating. For the same reason restaurant resverstions had to be made by 7 the day prior. -Overall places felt understaffed. Service was often slow and lines were long
Stayed 8 nights in Mar 2025

4/10 Poor

Carolina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

alonzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The staff was also super accomadating. Would recommend anyone to stay here
Stayed 3 nights in Mar 2025

10/10 Excellent

Desmon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a resort ! First time in Cancun ! Everything was perfect ! 10/10
Stayed 4 nights in Jan 2025

10/10 Excellent

Chiamaka Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend
Stayed 4 nights in Mar 2025

6/10 Okay

Steven

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Food is not that great, diamond club is a waste of money, no need for diamond club at this hotel
Stayed 19 nights in Mar 2025

10/10 Excellent

Zayona

Stayed 5 nights in Mar 2025

10/10 Excellent

Nandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do recommend! Walking distance to the strip and other restaurants. Staff was friendly and helpful. Good was ok but that’s every resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Antonio

Stayed 1 night in Mar 2025

4/10 Poor

Kellen

Unfortunately this property came out lackluster for me. The food really was not anything to write home about. I didn't have anything that tasted bad but there was nothing that would bring me back. I've been to several other resort resorts with absolutely amazing food. I'm not a foodie or a picky eater but I know good food and I know mediocre food. I also did not appreciate that I can't bring food from the buffet back to my room. If I'm paying for the whole experience I should be able to take food back, other resorts allow it and this property has room service. Another thing I did not appreciate about the dining experience was being shooed away from dining in certain sections of the buffet if the wait staff didn't want you to eat in that section. I stated, I'm paying hundreds of dollars to come here I should be able to sit wherever I want when the restaurant is open. The room was fine, the balcony view was absolutely stunning. Overall the experience was not bad however I would not come back.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean safe friendly staff great times
Stayed 3 nights in Mar 2025

10/10 Excellent

Jamil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Mar 2025

10/10 Excellent

Arissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort! Only con was the elevators stopping at every floor. Everything else was amazing
Stayed 5 nights in Mar 2025

10/10 Excellent

Mandy Jean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Halle

Traveled with partner
Disliked: Amenities, property conditions & facilities
I couldn’t say how bad our stay truly was. From issues with the Royalton app and being unable to complete reservations for dinner, to having nowhere to sit if you go outside to the pool/beach area anytime after 8am this place is not good by any means. When we approached guest services about our issues instead of being helpful and rectifying our issues we were sent to FOUR different people, the first of which was a person trying to sell us a travel club while we sat and complained about the poor experience we were having. When we’d finally been able to talk to a supervisor in guest services she offered us a cabana for one day of our stay due to there being no chairs outside (which didn’t help the fact that we wanted to be in the sun and the cabana had no sun). However we agreed to a cabana and the supervisor came out with a non-disclosure agreement for us to sign in order to receive the cabana. On our last night, the app didn’t work again (per usual, they told us both to download the app and then said because we both downloaded the app that’s why it wouldn’t allow us to make a reservation). The guest services supervisor offered us a free bottle of sparking wine to which we declined because we wanted to eat, not booze. He miraculously found us a table for 9:30pm at Vespa (Italian), and made us a reservation. Well, NEWSFLASH! We get to the restaurant and low and behold, we had no reservation. Overall, if I had to rate my experience on a scale of 1-10 I would give it a zero.
Stayed 3 nights in Mar 2025

8/10 Good

Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience!
Stayed 7 nights in Mar 2025

10/10 Excellent

Dyshalaye

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was beautiful, they treated us so nice. Only thing I didn’t like is my suite not being clean in a sufficient time. I had to call to ask for a cleaning twice. The keeper came to clean but still didn’t clean the bath tub and some certain areas
Stayed 3 nights in Mar 2025

10/10 Excellent

Gurinderpal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing
Stayed 4 nights in Feb 2025

8/10 Good

Zachary Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very entertaining, the service was great. There was a wide variety of ages staying here. We enjoyed the restaurants within the resort!
Stayed 5 nights in Mar 2025

10/10 Excellent

Sheneeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Jonathan

They did not want to give me 30 min late checkout when I asked
Stayed 5 nights in Mar 2025

10/10 Excellent

Taylor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this resort! I felt very safe, and it was extremely clean. Definitely a 10/10 recommend. The only thing I’d note is that the food was about a 7/10.
Stayed 4 nights in Mar 2025