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Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Premium bedding, free minibar items, in-room safe, desk
Creator video
Property amenity
Couples treatment rooms, sauna, body treatments, facials
Meeting facility

Popular amenities

  • Bar

Explore the area

Map
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO, 77500
  • Forum Beach
    ‪13 min walk‬
  • Cancun Convention Center
    ‪17 min walk‬
  • Gaviota Azul Beach
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front Diamond Club

8.6 out of 10
Excellent
(25 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite Ocean Front

8.6 out of 10
Excellent
(107 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view Diamond Club

9.0 out of 10
Wonderful
(34 reviews)
  • 603 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Three bedroom Suite Ocean Front Diamond Club

  • 3864 sq ft
  • Ocean view
  • Sleeps 11
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury suite sunset view

9.2 out of 10
Wonderful
(7 reviews)
  • 721 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean Front

Premium bedding, free minibar items, in-room safe, desk

Luxury Suite Ocean Front

9.0 out of 10
Wonderful
(7 reviews)
  • 721 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury junior suite sunset view

Premium bedding, free minibar items, in-room safe, desk

Luxury junior suite sunset view

8.8 out of 10
Excellent
(105 reviews)
  • 603 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four bedroom Suite Ocean Front Diamond Club

  • 4467 sq ft
  • Ocean view
  • Sleeps 13
  • 2 King Beds, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential One Bedroom Suite Sunset View Diamond club

10.0 out of 10
Exceptional
(1 review)
  • 1227 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Two bedroom Suite Ocean Front Diamond Club

9.6 out of 10
Exceptional
(4 reviews)
  • 3261 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Sunset View Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Two Bedroom Suite Sunset View Diamond club

  • 1830 sq ft
  • Lagoon view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

  • 1227 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond club

  • 1830 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About this property

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4.5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offers 180 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items). Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a health club and a sauna.
The onsite spa has 18 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna. The spa is open daily.
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only features a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 4.5-star property offers access to a business center and meeting rooms. This all-inclusive property also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site.

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Gourmet Marché - Onsite buffet restaurant.
Hunter Steakhouse - Onsite steakhouse. Open daily.
Agave - Mexican Cuisine - Onsite restaurant. Open daily.
Jade - Asian Cuisine - Onsite restaurant. Open daily.
C/X Culinary Experience - Onsite diner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Agave - Mexican Cuisine
  • C/X Culinary Experience
  • Gourmet Marché
  • Hunter Steakhouse
  • Jade - Asian Cuisine

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Sauna
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 18 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.06 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun Resort All Inclusive
Royalton Cancun All Inclusive
Royalton Suites Cancun Resort All Inclusive
Royalton Suites Resort All Inclusive
Royalton Suites All Inclusive
Royalton Suites Cancun Resort & Spa - All Inclusive Cancun
Royalton Suites Cancun Resort Spa All Inclusive
Royalton Suites Cancun All Inclusive
Royalton Cancun Resort Spa All Inclusive
Royalton Suites All Inclusive
Royalton Chic Suites Cancun
Royalton CHIC Suites Cancun Resort Spa
Royalton Suites Cancun Resort Spa All Inclusive
Royalton CHIC Suites Cancun Resort Spa Adults Only All Inclusive

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1186 out of 2231 reviews
Rating 8 - Good. 489 out of 2231 reviews
Rating 6 - Okay. 278 out of 2231 reviews
Rating 4 - Poor. 124 out of 2231 reviews
Rating 2 - Terrible. 154 out of 2231 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maurice

Stayed 4 nights in Apr 2025

10/10 Excellent

Jazmin

Stayed 3 nights in Apr 2025

10/10 Excellent

Tay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent across the board
Stayed 3 nights in Apr 2025

8/10 Good

Stewanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Royalton Chic!
Stayed 3 nights in Apr 2025

10/10 Excellent

Victoria Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

6/10 Okay

Chantale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Matthew William Charles

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
Subpar food. Poor maintenance. Terrible elevators.
Stayed 7 nights in Apr 2025

10/10 Excellent

Eugene Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic all inclusive hotel resort. We had the diamond club upgrade and can say it was a nice touch with some exclusive areas and perks. Food was very good with several options to choose from. The beach is right outside and is gorgeous with plenty of seating and helpful staff which also made the stay a fun, engaging stay. Would highly recommend if you like a party scene.
Stayed 4 nights in Apr 2025

6/10 Okay

Yorleny Yamilete

Stayed 6 nights in Apr 2025

10/10 Excellent

Loren

Stayed 7 nights in Apr 2025

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was amazing, the hotel is huge and beautiful, the service of staff is very good. They made it easy to book excursions in the hotel. They have a lot of party events in the weekend. The rooftop pool was excellent as well. I had the sunset view room and it was gorgeous.
Stayed 4 nights in Apr 2025

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Property is well taken care of. The food was not the best.
Stayed 4 nights in Apr 2025

10/10 Excellent

Douglas Correa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente stay! Please get spoons for the buffet!!!!
Stayed 4 nights in Apr 2025

6/10 Okay

Cindy, Redmond

Traveled with group
Disliked: Amenities
Didn’t eat well. They require reservations to dine in and you have to use an app. The app didn’t work. The music was so loud every night until 3-4 am causing me to not sleep well.
Stayed 5 nights in Apr 2025

10/10 Excellent

Casey

Stayed 2 nights in Apr 2025

6/10 Okay

Christina

My check-in experience was frustrating, even with Diamond Club perks. Spending an hour just to get checked in is definitely not ideal, especially when you’re expecting some level of VIP treatment. And having sales pitches thrown at you around every corner doesn’t exactly scream “relaxing vacation.”
Stayed 4 nights in Apr 2025

10/10 Excellent

James Jared jerel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very helpful and nice.
Stayed 2 nights in Apr 2025

10/10 Excellent

Malicia R

Liked: Cleanliness, staff & service, property conditions & facilities
Great Great Great
Stayed 4 nights in Apr 2025

10/10 Excellent

Jalika

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Royalton Chic is a beautiful resort filled with a staff that is very hospitable and friendly. The tall lady at the Spa’s front desk was rude but the lady who performed my massage, Morgam, was a delight. So sweet and so strong. Just what I needed for my deep tissue massage
Stayed 3 nights in Apr 2025

6/10 Okay

joana, downey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was friendly and attentive, and the rooms were consistently clean and well-maintained. However, the common areas—especially the elevators—sometimes had an unpleasant, musty odor, with noticeable hints of sweat and body odor, which took away from the overall experience. The food and drinks were on par with what you'd expect from a 3 to 4-star hotel—nothing exceptional, but decent enough. The overall vibe leans heavily toward a party atmosphere, often with large groups enjoying themselves, so it’s not the quietest place. Guests tended to range from their late 20s to 50s, making it a lively and social environment.
Stayed 3 nights in Apr 2025

10/10 Excellent

Enoes, Carrollton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Inderjit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for partying!
Stayed 5 nights in Apr 2025

6/10 Okay

Hdrin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I really wanted to give it 4 or 5 stars, but the service was lacking. We booked the Luxury Junior Suite Ocean Front Diamond Club and requested a King Bed. We pay to have the Diamond Club experience; we expected a better service. The property was well-kept for the most part and the rooms were nice and clean. The activities were good. The food was good. Our preferred room was great! 1. Our preferred room wasn't available 1st night. I wish this was told to us at check in. No compensation was given even though we were promised something. 2. I asked for coffee to be delivered to our room every morning but only received it twice. 3. We asked the butler to schedule a cleaning at 10am but it wasn’t done when we got back into the room at 2:30 pm. 4. I asked the butler to check on our airport transportation but never heard anything back. 5. TV didn’t work as described; Told our butler about it but never fixed. 6. On our last day, none of our butlers checked in on us to ask if everything is good or if we needed anything or just to say goodbye. We felt rushed to check out early even though we told them we were checking out at 12pm. We checked out around 11:15 ish. Overall, everyone tries to be nice and kind, but the services promised versus delivery were lacking. Our butlers were nice, but communication/service delivery could’ve been better. It seems like I’m nitpicking, but the little details matter, especially if you’re paying for that service. Diamond club, not worth it.
Stayed 3 nights in Apr 2025

2/10 Terrible

Veer

Disliked: Staff & service
Stayed 6 nights in Apr 2025