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Sandos Cancún All Inclusive - Adults Only

4.5 star property

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

2 bars/lounges, poolside bar
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
View from property
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Delfines Beach
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

  • 1160 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

  • 900 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star property in Zona Hotelera
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary. A total renovation of this property was completed in 2017.

Sandos Cancún All Inclusive - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 815 out of 1851 reviews
Rating 8 - Good. 455 out of 1851 reviews
Rating 6 - Okay. 311 out of 1851 reviews
Rating 4 - Poor. 139 out of 1851 reviews
Rating 2 - Terrible. 131 out of 1851 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Aman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Meghan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Food leaves much to be desired. A few good dishes between the four restaurants, but nothing to write home about. Travelling companion had water leaking into her room from the ceiling, by the gallon. Very old hotel and not super well maintained. Also would be nice if you could connect the tv to wifi so you can watch something that’s not Spanish.
Stayed 5 nights in Dec 2024

10/10 Excellent

Walther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time at Sandos. The pools were breathtaking and the staff was beyond nice and welcoming. The rooms were very spacious and comfortable for 3 people. I loved the food at the buffet, i tend to get sick at all inclusive resorts but this was not the case at Sandos. The resort is small and intimate which we really enjoyed. The property is clean and has a few convenient spots across. My only recommendation would be to book all excursions at La Isla rather than at the hotel where they charge 3x more.
Stayed 5 nights in Dec 2024

6/10 Okay

Grace

Traveled with partner
Liked: Amenities
Arriving here after the airport transfer and seeing all the other nice hotels available was really disappointing. Pool hasn’t been updated in several years: missing tiles, and the white tiles are discoloured yellow. Pool ambiance is weird: if you’re sitting near the building you’re either hearing the AC fans, or horrible DJ music, or worse yet the pool party singer (off-key). We had a good laugh about this, but it makes sitting Oceanside that much more favourable. The chairs between ocean and pool are reserved for “Royal Elite” (VIP tier). Keep in mind depending on your dates: Sunday evenings the restaurants have limited menu. And Monday morning seems to be the day they do maintenance by the pool: power saw from 8-10am, clipping hedges, painting, roofing. To be fair, the only annoying thing was the power sawing. The sun: In December, you lose most of the sun between 1-4pm (it goes behind neighbour hotel building) depending on where you’re sitting. Usually we were able to move and stay sunny and warm until around 3, which was ideal for us anyways. The positives… There are servers that will bring your drinks to your chair by the pool or ocean/beach. Just bring pesos to tip them though. We were able to make reservations for the 3 restaurants available. There are small activities easy to participate in like yoga, aqua fit and the 9pm bar singer. Just realize what you’re paying for when you book it!!!
Stayed 6 nights in Dec 2024

6/10 Okay

Kanoko

Stayed 5 nights in Dec 2024

10/10 Excellent

Irelan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in Sandos was perfect.
Stayed 6 nights in Nov 2024

6/10 Okay

Sara

Traveled with family
Liked: Cleanliness, staff & service
The hotel is old and in need of renovation. The food offerings were dismal. The beach felt unsafe as the "vendors" would hide on the hotel property when police come around to patrol. The staff working at the beach and lifeguard station seem to be lookouts for vendors hiding from police and we felt unsafe as we watched this happen.
Stayed 5 nights in Dec 2024

8/10 Good

Siddhartha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property in the hotel zone. The staff was courteous and professional. The restaurant options were plentiful. The beach was stellar
Stayed 5 nights in Dec 2024

8/10 Good

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Genesis J Suarez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very kind and always there to help you and serve you
Stayed 5 nights in Dec 2024

8/10 Good

Amanda-Anne

Liked: Staff & service, amenities
I was very torn with this review as to put 3 or stars... let me explain, upon arrival I had to move rooms 3 times due to maintenance issues including a leaking sink, no hot water in shower, a leaking roof, and a moldy bed. However, once I completed my final move then my room was amazing and the staff were kind enough to compensate for these issues to rectify the problem upon request. The positives with this hotel included the staff, ALL of the staff was exceptional, particularly Daniel, Karla, Valeria and Itzel from the entertainment who were personable, genuine, and kind. Eleazar who was also extroadinary in making connections with guests. Finally, Teresa from the spa made a positive impact on my spa experience, she provided the best massage I have ever received. The overall resort could have more to do, some food like gaijan and fratinnis is amazing, other food options are just okay. My biggest issue was maintenance as moving 3 times took a big chunk of time out of my vacation.
Stayed 7 nights in Dec 2024

8/10 Good

Nathan Paul

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay. The food is amazing. Quality buffet. Friendly and helpful staff. I would rate it excellent, however the techno music blasting LOUD at the pool all day keeps me from doing so. It’s ridiculous, because the average age of the guest is probably around 55 to 60 yet they play loud techno in the bars, pool and even the lobby. They need to learn their demographic…..it’s not spring break rave fest crowd. A little quiet or peaceful music while trying to relax by the pool would have been appreciated. That one thing would keep me from returning.
Stayed 6 nights in Dec 2024

10/10 Excellent

Rosanne

Stayed 14 nights in Nov 2024

8/10 Good

Anica Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Derek Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good food and excellent staff
Stayed 7 nights in Dec 2024

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was happy with resort other than the food. Google reviews showed this resort was ranked in the top 3 for being vegan friendly. It boasted vegan menus at each of the restaurants onsite. The options were poor at best. Getting booked in wasnt easy, limited availability, and then found the vegan option wasnt really vegan, or unavailable. Apart from the disappointment of the food, the resort was nice enough.
Stayed 6 nights in Dec 2024

4/10 Poor

Sariah

Stayed 3 nights in Nov 2024

6/10 Okay

Dale Charles

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Don’t get me wrong we had a great time but in December I guess it’s common to have red flag everyday. As we did. Staff and food were great. No hot water in both rooms we had. For the price should be considered
Stayed 6 nights in Dec 2024

8/10 Good

Michael Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was decent. Got up sold to a better room with a good view. I have a feeling they assign a room that is less that ideal then hit you with the upgrade for a fee. No regrets though, it was a good room. Staff was great, Lorenzo (waiter) was exemplary. If you want to stay hydrated by the pool hook up with Fausto, he is a gem. The room came with one coffee mug and one wine glass, odd...as I am guessing more people travel in pairs than solo. Asked for extra mug and glass 5 time in the first two days. We gave up. haha (pretty minor) Ordered two small pizzas one night, we received them in good order. Then we decided to go down to lounge for a drink, when we returned an hour later both pizzas were gone. Nothing else in room was missing...just the pizzas. This became a source of humour for the remainder of the stay. Food at all locations was good. No complaints at all. The make your own mimosa bar at the breakfast buffet was a real nice treat. For the price point it was a good place, in all honesty very little that was negative in our 7 day stay. Wouldn't pay more than what I did though.
Stayed 7 nights in Dec 2024

6/10 Okay

Ekaterina

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
From the moment we walked in the door they tried to upsell. Overall small quiet hotel with great food in buffet, but other restaurants lacked in good food and service.
Stayed 5 nights in Nov 2024

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained
Stayed 5 nights in Nov 2024

6/10 Okay

van long

Traveled with group
Liked: Cleanliness, staff & service
the property is ok and clean. food is the same all week. not great. drinks are good and staff was helpful!
Stayed 7 nights in Dec 2024

2/10 Terrible

DEAN, ROANOKE

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed with this property. It’s a 3 star at best. Poor and limited food choices. Only 1 lobby bar open in the evening and the entertainment only performed for an hour. It’s not even like a resort, it’s more like a regular older hotel. Small with not a lot going on. They offer all inclusive but with limited food choices it’s not worth it. Drinks were not very good. Had to make sure they actually poured what we ordered. We will not be returning. The only positive is the beach. Large beach area with lots of loungers.
Stayed 5 nights in Dec 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Maathangee

Stayed 5 nights in Sep 2024