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Sandos Cancún All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sandos Cancún All Inclusive

2 bars/lounges, poolside bar
3 outdoor pools, pool umbrellas, sun loungers
View from property
Couples treatment rooms, steam room, Turkish bath, body treatments
Sandos Suite | Pillowtop beds, free minibar, in-room safe, desk

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Pool
  • Breakfast included
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub

Explore the area

Map
Cancun, QROO
  • Ballenas Beach
    4 min walk
  • Aquaworld
    14 min walk
  • Luxury Avenue Shopping Mall
    15 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Room options

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

  • 1160 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

  • 900 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Ocean or Lagoon Partial View

Superior Room Ocean or Lagoon Partial View | Beach/ocean view

Superior Room Ocean or Lagoon Partial View

  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • 797 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room Ocean or Lagoon Partial View with Balcony

Deluxe Room Ocean or Lagoon Partial View with Balcony | Pillowtop beds, free minibar, in-room safe, desk

Deluxe Room Ocean or Lagoon Partial View with Balcony

  • 450 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Building design

Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

Pool
Breakfast included
All inclusive
Spa
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The price is $1,038
per night
$1,038 total
includes taxes & fees
Dec 7 - Dec 8
Hyatt Vivid Grand Island Cancun Adults Only All-Inclusive

About this property

Sandos Cancún All Inclusive

4.5-star property in Zona Hotelera
At Sandos Cancún All Inclusive, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Sandos Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive, and enjoy amenities like a health club and a spa tub.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary. A total renovation of this property was completed in 2017.

Sandos Cancún All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Piano
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 752 out of 1707 reviews" "
Rating 8 - Good. 431 out of 1707 reviews" "
Rating 6 - Okay. 271 out of 1707 reviews" "
Rating 4 - Poor. 123 out of 1707 reviews" "
Rating 2 - Terrible. 130 out of 1707 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Scheron

Traveled with family
Liked: Staff & service, amenities
MTS the transportation system was scheduled to pick me up at 12:00pm for a 3:02pm flight. After calling MTS and reminding them they showed up at 10:30am. Of course I wasn’t waiting in the lobby at that time so they left and reported that I was a no show and I had to get a cab costing me $50 USD and I was told by MTS and the hotel manager, that it’s nothing they can do about it
Stayed 4 nights in Aug 2024

8/10 Good

Humberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With all honesty the best part and experience of our trip was how amazing the hostesses were with us, they were amazing
Stayed 11 nights in Aug 2024

4/10 Poor

Marco

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this property if you want to have a good vacation…
Stayed 2 nights in Aug 2024

2/10 Terrible

ismail

Disliked: Cleanliness, staff & service, amenities
Food wasn’t good at all and no transportationc
Stayed 3 nights in Aug 2024

6/10 Okay

Elena

Liked: Staff & service
Mixed Experience at Sandos Cancun_ I recently stayed at the Sandos Cancun, and my experience was a mixed bag. While some staff members went above and beyond to make our stay pleasant, there were some notable issues that marred our trip. The positives: Daniel, Daniela, Itzel, and Abraham, the entertainers, were fantastic! They kept us engaged and entertained by the pool, and their energy was infectious. Cesar, our server at the Italian restaurant, was exceptional, providing top-notch service and ensuring we enjoyed our meals. The food, overall, was delicious and satisfying. However, our stay was marred by some issues. Our room, which didn't have a balcony, felt outdated and in need of renovation. The towels provided were not freshly white, which was a bit disappointing. The biggest issue arose when we were sold show tickets to Coco Bongo through a third-party vendor at the hotel. When my friend fell ill and we couldn't attend the show, we were told we couldn't cancel the tickets. This felt like a scam, and we were forced to pay for a show we couldn't enjoy. The situation escalated to the point where we had to involve the police to be able to leave the hotel. To make matters worse, the front desk manager seemed unhelpful and appeared to be complicit in the ticketing issue. It was frustrating to feel like we were being taken advantage of, and their lack of assistance only added to our distress. Despite the friendly staff and good entertainmen our last day was
Stayed 7 nights in Aug 2024

4/10 Poor

Karolina Maria

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was my second visit in this hotel, but they didn't recognise this even when I've mentioned this on check in. I was excited to be back after 5 years. It was disappointing this time. The best thing about this place is staff. Polite a d hardworking, but clearly understaffed. Room wasn't clean, furniture, around tv and fridge dusty and some spilage which looked like been there for a while. Balcony door very hard to open. Pool with missed tiles and dirty water with sand inside. Didn't see anyone cleaning pool at all. Food average and not many choices.
Stayed 6 nights in Aug 2024

4/10 Poor

James Wesley McCarriher

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked this Hotel as a Adults only hotel. It wasn’t I have stayed here twice before. 2014 & 2016. All areas open to everyone. All liquor available to everyone. Now all about the exclusive time share club. They give you cheap liquor. Bar one is very tired and needs to be upgraded. Beach area unkept. I had to beg the activities Mgr for beach volleyball and he finally set up a net after 5 days in a terrible area if the beach. Firewood and debris in the playing field. No boundry tape like other resorts. He gave me a excuse about the turtles in the area. The turtles lay their eggs in May and June. They then transfer eggs to corner of property. Good entertainment at the pool during the day. But though needs to be resurfaced. Busted and missing tiles in all the 3 pools! Beware! Playing volleyball in the pool is very dangerous. This resort use to be one of the top 8 4 star hotels in Cancun. I would look elsewhere!
Stayed 7 nights in Aug 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach and the pools and the spa was excellent
Stayed 3 nights in Aug 2024

6/10 Okay

Subrina

Traveled with partner
Liked: Cleanliness, staff & service
Property was clean. Immediately upon arrival we were offered to “upgrade” our room for more money. Food was average at best, difficult to get reservations for the non-buffet locations. Gym was old and could use some attention. Swim up bar was advertised, but not there. The pools were a great set up with lots of activities throughout the afternoon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Dabita Thapa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Ambiance !!
Stayed 3 nights in Aug 2024

10/10 Excellent

Cassandra, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drain in bathroom was a bit clogged.. other than that, i loved it. It was very clean, the staff was nice and the food was good.
Stayed 3 nights in Aug 2024

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar
Stayed 5 nights in Aug 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, amenities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Jose Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better food options
Stayed 5 nights in Aug 2024

8/10 Good

Arturo

Traveled with family
I like the show snd services the beach and pool . The rooms need little upgrade but in general is good
Stayed 5 nights in Aug 2024

10/10 Excellent

Klaudjo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in this hotel was beyond imagination!!
Stayed 6 nights in Aug 2024

8/10 Good

Milad

Liked: Cleanliness, amenities, property conditions & facilities
This resort is very quiet and clean, recommended for the elderly😊
Stayed 3 nights in Aug 2024

4/10 Poor

Jada

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Was not our best stay in Mexico. Hard to see how this is truly considered a VIP property. Our Expedia VIP status was not honored, staff was unorganized, and front desk hardly ever answered the phone. The property “app” didn’t work the majority of the time. Most of the gym equipment was broken. The first two days of the trip room was not fully cleaned by service. Bathroom in the room was subpar. Plumbing in the room stopped working one morning. We asked the property ahead of time to decorate and they did not.
Stayed 6 nights in Aug 2024

8/10 Good

Jennifer A

Traveled with partner
Liked: Staff & service, property conditions & facilities
So I came with my boyfriend, and this was my first all inclusive resort I've tried. I have to say for the most part I liked it. There were some parts I didn't like but I think maybe that isn't the resort's fault. The upselling culture is really pushy there at times, I think for a few of the staff it felt relentless, like they wanted to push and push a sale really hard. But that's how business works, so I understand. For example, I already had paid prior for VIP room so I was confused when the front desk tried to upgrade me for an extra 100 dollars, but then proceeded to give me the room anyway. I'm unsure why they tried to make me spend an extra 100. The food was okay, the Italian spot was where we liked the food the most. But the servers in every single restaurant were amazing! please tip them good! they work so hard to give you good service. We loved Cesar hahaha! The area was nice, we liked that there was bus transportation that we could take along Zone Hotelra. I would come back one day in the future for sure.
Stayed 5 nights in Aug 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

8/10 Good

Maria, Toppenish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the beach area was clean & beautiful!
Stayed 6 nights in Aug 2024

8/10 Good

Nermana

Traveled with family
Disliked: Amenities, property conditions & facilities
The food was great and the staff was kind and attentive! Rooms and property were outdated. Rooms could have been cleaner as well.
Stayed 5 nights in Aug 2024

6/10 Okay

Elizabeth

Traveled with family
Liked: Staff & service
Sadly wouldn’t return.
I found for the cost this hotel was disappointing. They also have an elite membership scheme I wasn’t aware of before booking. This meant certain areas and sunbeds were not accessible. I didn’t go on holiday to feel second class, it wasn’t very nice. Also, due to time difference we were up and out by the pool by 7am. At which point not one cabana was available. All had a towel or item of clothing on to reserve them. Often not used for most of the morning, sometimes all day. Just reserved by selfish people from the night before. We also went for breakfast one morning and despite all our things on the table and sunbeds either side, somebody saw fit to take the parasol which was much needed for my 8 year old. Not very impressed and wouldn’t return.
Stayed 4 nights in Jul 2024

8/10 Good

Lara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024