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Sandos Cancún All Inclusive - Adults Only

4.5 star property

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Photo gallery for Sandos Cancún All Inclusive - Adults Only

2 bars/lounges, poolside bar
On the beach, white sand, free beach cabanas, sun loungers
View from property
3 outdoor pools, pool umbrellas, sun loungers
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Caribe Suite

Caribe Suite | Pillowtop beds, free minibar, in-room safe, desk

Caribe Suite

  • Sea view
  • 1160 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillowtop beds, free minibar, in-room safe, desk

Laguna suite

  • Lagoon view
  • 900 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • Partial ocean view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • Partial ocean view
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillowtop beds, free minibar, in-room safe, desk

Balcony Deluxe Room

  • Partial ocean view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

4.5-star property in Zona Hotelera
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities like a health club and a hot tub.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a steam room, a garden, and a terrace. Onsite self parking is complimentary. A total renovation of this property was completed in 2017.

Sandos Cancún All Inclusive - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,254 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 845 out of 1892 reviews
Rating 8 - Good. 469 out of 1892 reviews
Rating 6 - Okay. 310 out of 1892 reviews
Rating 4 - Poor. 138 out of 1892 reviews
Rating 2 - Terrible. 130 out of 1892 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Octavio Ramirez

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Came here for 4 nights with my girlfriend and ended up being super disappointing stay. To start off dining options here were so limited . Be prepared to look around the area for food , buffet food would be your only option for this resort . Food was horrible , drinks where bland , non Corbin aged drinks .Staff was really inattentive , literally seemed like they were bothered to even be there . Rooms are super outdated and old , room service through the app doesn’t work . Our room phone had no signal . Overrall horrible experiences we will not be coming back . This resort is not for younger people
Stayed 4 nights in Feb 2025

4/10 Poor

Stepan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tourist trap, insane prices, worst in the world. 35USD for sun screen, 100USD for a taxi from airport to hotel. Hotel charged additional unexpected fees at checkin. Never returning. Expedia support for finding shuttle info useless.
Stayed 6 nights in Jan 2025

6/10 Okay

Akter

Liked: Staff & service
Disliked: Amenities
Stayed 5 nights in Feb 2025

8/10 Good

Sean Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, beautiful beach
Stayed 7 nights in Jan 2025

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good value for the price. Staff were very friendly and helpful, they all made the experience much better. Rooms very dated and some issues with shower/tub... needs renovation. Main public areas were well maintained. Only issue was the lack of outdoor space to enjoy some quiet time in the sun - techno music, all day, everyday was just too much!!
Stayed 7 nights in Jan 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed in Cancun and Playa del Carmen numerous times. While this was the smallest resort we’ve stayed at, they do the best at keeping you busy. I highly recommend doing each and every activity at night at the minimum.

10/10 Excellent

Nevaeh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful
Stayed 3 nights in Jan 2025

10/10 Excellent

Nevaeh

Traveled with family
Liked: Property conditions & facilities
Very beautiful
Stayed 2 nights in Feb 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

NELDY

Traveled with partner
Food was not good at all service was very slow they couldn’t handle all the guest. Staff Needs training
Stayed 4 nights in Jan 2025

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was amazing!
Stayed 6 nights in Dec 2024

10/10 Excellent

EDITH

Stayed 6 nights in Jan 2025

2/10 Terrible

steven

Liked: Property conditions & facilities
Disliked: Staff & service
I was double charged for my stay. I tried desperately to get Expedia and Sandos to fix it, but they both pretended to help me while saying that they other party was responsible for any refund. They worked together and stole my money, charging me for two people when only one stayed. That is theft.

8/10 Good

Rancarsis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Kala

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was really good and the service was great. Everyone was really friendly. The restaurants were accommodating at subbing ingredients to meet my dietary restrictions. The pool was nice but a little chilly. I was hoping the hot tub would help but the hot tub sits inside one of the pools so all the water is the same temp. There isn’t a lot of seating at the pool- you can either wake up early and save a cabana or there is no where else for you to sit. The beach however seemed to have plenty of seating- cabanas and chairs. Michelle was fun and engaging with water aerobics, beach volleyball and other activities. The live entertainment in the evenings at the lobby bar were simple and good. The rooms were outdated which is really the only negative about the place. That and the air conditioning units outside that were incredibly loud. We had an ocean view room on the 4th floor and we could not hang out on our balcony or keep our doors open for natural breeze or ocean sound. They were LOUD! Our safe wasn’t working when we arrived but they sent someone to fix it immediately. We had friends with a day pass to attend a wedding. Once the wedding was over the hotel kicked them out. They were not flexible at all, not even to pack up their stuff in the suite. They sent security and it was a bit dramatic. Overall the hotel was just ok.
Stayed 5 nights in Jan 2025

10/10 Excellent

Brienna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the location and proximity to the ocean. The Japanese restaurant, Gaijin, was very good and so was St. Trop. I did not like that there was loud music playing every afternoon because I love hearing the ocean; every other day would have been appreciated.
Stayed 7 nights in Jan 2025

10/10 Excellent

Troy Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the all-inclusive and friendliness of staff.
Stayed 4 nights in Jan 2025

6/10 Okay

Debra

Traveled with group
Disliked: Staff & service, amenities
The property is very dated, no entertainment and hard to get a dinner reservation. They cancel your reservations without telling you and reschedule you for 9:30pm at a different restaurant so they can accommodate bigger parties. Who eats at 9:30 pm?? When we asked Bruno the manager of Sandos he was rude, said “not his problem” and walked away from us! How professional Sandos, our stay was ridiculous. We’ve stayed lots on places in Cancun and surrounding areas and will never return to this place it’s definitely bottom of the barrel. Also we received special VIP bands for Expedia and they meant absolutely nothing! We received no better benefits than the regular non Expedia guest. Disappointed with Sandos Cancun. If looking at this resort definitely choose somewhere else.
Stayed 6 nights in Jan 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 4 star this is gross
Stayed 2 nights in Jan 2025

10/10 Excellent

Silvia

Stayed 5 nights in Jan 2025

10/10 Excellent

Cora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique experience at Sandos in the best way possible. They cater to their guests and you feel at home. Would highly recommend!
Stayed 7 nights in Jan 2025

8/10 Good

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet very hit or miss
Stayed 11 nights in Jan 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Peyman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not quite as expected
Stayed 4 nights in Jan 2025