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Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

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Terrace/patio
Property video
Sauna, hot tub, steam room, hot springs, body treatments, hydrotherapy
Sauna, hot tub, steam room, hot springs, body treatments, hydrotherapy
Preferred Club Master Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • All inclusive
  • Pet friendly
The current price is $401
includes taxes & fees
Jun 8 - Jun 9

Explore the area

View in a map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, El Rey Ruins
    ‪10 min walk‬
  • Place, Delfines Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Tropical View Balcony Double

Tropical View Balcony Double | Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Balcony Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Tropical View Balcony King

Tropical View Balcony King | View from room

Tropical View Balcony King

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Ocean View Balcony Double

Deluxe Ocean View Balcony Double | View from room

Deluxe Ocean View Balcony Double

  • Sea view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | View from room

Deluxe Ocean View King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lagoon View Balcony Double

Deluxe Lagoon View Balcony Double | View from room

Deluxe Lagoon View Balcony Double

  • Lake view
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Lagoon View Balcony King

Deluxe Lagoon View Balcony King | View from room

Deluxe Lagoon View Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Lagoon View King

Deluxe Lagoon View King | View from room

Deluxe Lagoon View King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Governor Suite Ocean Front Plunge Pool

Preferred Club Governor Suite Ocean Front Plunge Pool | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Preferred Club Governor Suite Ocean Front Plunge Pool

  • Ocean view
  • 1776 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Ocean Front Plunge Pool Terrace King

View from room

Preferred Club Ocean Front Plunge Pool Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Ocean Front Terrace King

Preferred Club Ocean Front Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Ocean Front Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Premium Ocean Front Plunge Pool Terrace King

Preferred Club Premium Ocean Front Plunge Pool Terrace King | View from room

Preferred Club Premium Ocean Front Plunge Pool Terrace King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse Suite

  • Ocean view
  • 4704 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front Plunge Pool

Preferred Club Master Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Master Suite Ocean Front Plunge Pool

  • Ocean view
  • 1066 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Lagoon View Plunge Pool Terrace King

Preferred Club Lagoon View Plunge Pool Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Lagoon View Plunge Pool Terrace King

  • Lake view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Premium Ocean Front Terrace King

Preferred Club Premium Ocean Front Terrace King | View from room

Preferred Club Premium Ocean Front Terrace King

  • Ocean view
  • 872 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite

  • Ocean view
  • 3337 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Suite Two Bedroom

Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite Two Bedroom

  • Sea view
  • 3358 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Deluxe Ocean View Balcony King

Deluxe Ocean View Balcony King | View from room

Deluxe Ocean View Balcony King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

5-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!'s full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! offers 487 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in October 2025.

Hot springs and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs open between 9:00 AM and 5:00 PM.
Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

A winery is attached to this Cancun property. Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! features a full-service spa, hot springs, and 6 outdoor swimming pools. Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 7 bars/lounges and a poolside bar. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

This Art Deco property also offers a 24-hour health club, a nightclub, and a hot tub. Guests can use the outdoor pool at a partner property. Complimentary self parking is available on site.

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM. A complimentary manager's reception is offered each day.
Blue Water Grill - Overlooking the garden, this steakhouse specializes in farm to table cuisine and serves dinner only.
Himitsu - Overlooking the garden, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Olio Terrace & Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.
El Patio - Overlooking the ocean, this restaurant specializes in local cuisine and serves dinner only. Open daily.
Bordeaux - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Bordeaux
  • El Patio
  • Himitsu
  • Olio Terrace & Restaurant

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Games
  • Hot spring
  • Hot tub
  • Nightclub
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Wine tours
  • Winery

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot spring
  • Hot springs open from 9:00 AM - 5:00 PM
  • Hot springs water temperature - 86 ºF
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • 2 buildings
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated guestrooms - October 2025
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Hot springs access available from 9:00 AM to 5:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 111 out of 174 reviews
Rating 8 - Good. 29 out of 174 reviews
Rating 6 - Okay. 14 out of 174 reviews
Rating 4 - Poor. 8 out of 174 reviews
Rating 2 - Terrible. 12 out of 174 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

sam

Liked: Cleanliness, amenities, property conditions & facilities
Great food great beach great staff
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
it was a great stay
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Kyan

Liked: Cleanliness, amenities, property conditions & facilities
We loved it here! The food, drinks the rooms everything was lovely. Everyone was so nice. We will for sure visit again.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Wynn

Liked: Cleanliness, amenities, property conditions & facilities
Very much so everyone and everything was great
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to be
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Scott

The resort was first class, I have d
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

CATHERINE NOLLEY

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Tammy Elaine

Liked: Cleanliness, amenities, property conditions & facilities
This resort was amazing from check-in to check-out! Sleek, sophisticated with attention to every detail. Our room was immaculate. The food was beautifully presented and tasted wonderful. And the staff catered to us non-stop! We would highly recommend this wonderful resort.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, amenities, property conditions & facilities
We lived the staff!! Such a great time. So much fun and the food was great!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Overall could not be more impressed! Room, staff, food was excellent. Highly recommend!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Leeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was very nice. Shows were fun. Food was good although buffet was average. Grounds were sparse, would have been good to see more vegetation. App was not clear about restaurant availability.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kevin Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the best ever. Everyone was so nice and helpful. Room was beautiful with fantastic views
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Awesome spot! Would 100% to back again.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Wolf

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Susan M

Liked: Cleanliness, property conditions & facilities
The staff was the best part of our trip. They were wonderful! It’s a new resort and of course there is a learning curve. The food was great in most of the restaurants, especially Bordeaux and Olio.
Ocean front preferred club terrace with plunge pool
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Jesse Thomas

Liked: Cleanliness, amenities, property conditions & facilities
The whole facility and of course the ocean is beautiful at this resort. What stood out the most was the kindness and professionalism of their staff. Good job, we had a great stay. Jesse Alexander
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel is perfectly located on the beach but they are still ramping operations. Staff were nice but slow and seemingly unprepared. Will likely not go back anytime soon
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

ATIYA

Liked: Cleanliness, amenities, property conditions & facilities
The food was mediocre. Room service wasn’t available online you have to call guest service to order. The long presentation to buy into there company was annoying. Drinks were not good either.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Avery

Liked: Cleanliness
It was a good atmosphere, people there were great. However, the thing that put this at a 3 is because I’m pretty sure I broke my foot coming out of the bathroom at the preferred club pool. The drop off there is so dangerous. I’m waiting for my x ray results to come back to see if it’s broke or not. It’s so bruised and I’m in a boot now. It really sucks.. :(
Stayed 5 nights in Feb 2026
Verified

4/10 Poor

Chad A

Disliked: Amenities
Getting a spot for dinner is hard they don’t sit every table in restaurants I guess there isn’t enough staff or cooks. There is not enough space for people to sit around pools. They told us when we book the spa is open but it’s not they just have a hotel room with beds to do massages. Spa will not be open for months
Stayed 5 nights in Feb 2026
Verified

8/10 Good

tina

Liked: Cleanliness, amenities, property conditions & facilities
Staff is exceptional. Favorite restaurants, or the Asian and Olio. Alejandro at Olio was exceptional. We ate breakfast there every morning, but want. Ate breakfast at the buffet one time, but the food was lukewarm. The rooms are very clean excellent house cleaning service. Excellent room service for a coffee and pastries and mimosas in the morning. The only reason I didn’t give five stars is it seems like the preferred area pool area is over sold. The chairs are just right next to each other just lined up. The beach is very small. Just a few cabanas. You literally have to get out there at 7:30 and sit in the chair to save a seat on the beach or at the pool area. Other than that and being very crowded in a small resort, it was a nice stay.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Fadel

Liked: Cleanliness, amenities, property conditions & facilities
everything
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Cesar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.
Stayed 4 nights in Nov 2025
Verified

2/10 Terrible

Laura

Disliked: Amenities
Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Valeriya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little misleading- it’s a grand RE-OPENING. It’s a remodel, not a brand new resort, like we thought. Restaurants at this resort were really good, but the Coco Cafe had Walmart-style desserts only. Since the remodel is still going on you would think the price would be less, since you have to hear all the noise and construction. And since there’s no spa yet, the massage was done in one of the regular rooms but we still paid full price for it. Sadly the poolside loungers didn’t have cushions so they are hard to lay on for more than 15 min. Would be great to have that. Oh and drinks are all super watered down and are not top shelf, even if you request it. Only the restaurants had good authentic drinks. All the staff were incredibly nice, not one bad experience. We had a great time overall.
Stayed 7 nights in Jan 2026