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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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4 outdoor pools, free cabanas, sun loungers
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Mini-golf
Bar (on property)
Ruby Suite | View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot Tub
  • Housekeeping

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Puerto Morelos Town Square
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | 1 bedroom, premium bedding, pillowtop beds, free minibar

Ruby Suite

9.8 out of 10
Exceptional
(19 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | 1 bedroom, premium bedding, pillowtop beds, free minibar

Sapphire, 2 Bedrooms

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | 1 bedroom, premium bedding, pillowtop beds, free minibar

Agatha King

8.8 out of 10
Excellent
(118 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | 1 bedroom, premium bedding, pillowtop beds, free minibar

Agatha Queen

8.4 out of 10
Very good
(152 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

9.6 out of 10
Exceptional
(31 reviews)
  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | 1 bedroom, premium bedding, pillowtop beds, free minibar

Sapphire Room

8.0 out of 10
Very good
(52 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Family Room -5 guests- Superior with Side Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Family Room -5 guests- Superior with Side Sea View

  • Partial sea view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Bunk Bed

View all photos for Room Superior with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Premium with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Room Standard with Sea View

  • Sea view
  • Sleeps 3

View all photos for Double Room Standard with Sea View

1 bedroom, premium bedding, pillowtop beds, free minibar

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 4 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 4 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.59 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1075 out of 1982 reviews
Rating 8 - Good. 456 out of 1982 reviews
Rating 6 - Okay. 203 out of 1982 reviews
Rating 4 - Poor. 121 out of 1982 reviews
Rating 2 - Terrible. 127 out of 1982 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Tiran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super kid friendly resort with ton of activities. Very easy to get around. Staff and service was great. We didn't wait more than 5 minutes to get our drinks whether we were at the pool or at the beach. Dining options were decent for an All Inclusive. Only downside was that it was an all out war to get cabanas at the beach. Some were waking up at 3-4 AM to grab cabanas. There was a real lack of shade around the pool and the beach. We travelled with a baby and she needed shade.
Stayed 7 nights in Mar 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and attentive. The buffet was excellent. The Senses restaurant was fantastic. Good selection at the bars. Where it falls short is the room. There is no wall separating the shower from the room! Quite strange and uncomfortable when travelling with two teens.
Stayed 3 nights in Mar 2025

8/10 Good

Cassandra Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I think Sensira is beautiful and not a bad place to be. We had a nice room with the bunk beds for the kids and that was a game changer for us. The room was clean and well maintained and overall we liked the accommodation. The staff at Sensira was likely the best part of the resort. Especially those that worked in La Pergola and pool side. The staff were a highlight!!! We liked that there was a good variety of. We especially liked the Mexican restaurant for a good dinner option outside of the buffet. The Rodeo restaurant was our least favorite as it does require a reservation (not listed) and it was kept incredibly cold. The buffet (La Pergola) was good, but I preferred the food they cooked for you over the food made available as everything just didn't seem hot enough. However the food they cook for you (Omelettes, Tacos, Seafood, etc) was incredible! For the kids the adventure club was awesome. We could just drop our kids off for a few hours and it was amazing. Gave us a bit of a break and allowed us to enjoy the spa (amazing) or pool. The ziplining was also a really nice treat. Kids got the go on that multiple times throughout our visit and was a massive hit. The pieces that we didn't like was ocean. It was filled with seaweed and it covered the beaches.. The pools were really cold and the swim up bar never was adequately staffed. The road leading up to the resort was awful and caused delays when coming and going. Overall good if you don't like the ocean
Stayed 7 nights in Mar 2025

6/10 Okay

Tayreen Amanda

Stayed 7 nights in Mar 2025

10/10 Excellent

Emma

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful. A smaller resort that feels so safe and comfortable. They used their space so well and had so many activities for the kids to do. Their highlights were mini putt, the game room, trampoline park, zip line and pools. The food was excellent at all of the restaurants, the buffet and beach snack bar were great and the staff were always amazing! Beautiful views from every room! The ocean was so warm and the beach space was nice, full of activities.
Stayed 5 nights in Mar 2025

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for three nights at the end of March. Overall this resort provided good value for the price. This resort is great for families with kids as there are plenty of things and activities to keep them busy/entertained. All the staff were super friendly and helpful. The service was great. You will always find somebody cleaning common areas and the property grounds reflect that. I would rate the food there a 7.5/10 overall. Very large selection of food at the buffet. We had breakfast and lunch there and dinner at the restaurants. The food is hit and miss. We found the local cusine served was much better than the other types (American, Italian, etc). The beach was ok...a lot of seaweed piled up on the beach and in the water but that is common to the area and is not of any fault of the resort. As for the things I didn't like...room cleaniless, especially in the shower could have been better. I saw a couple of dead bugs smashed into the wall in my room. Apart from that the room was clean. The most off-putting thing about this resort was the air fresheners in the common area bathrooms and in the kids play area....it felt like I was being bathed in it and it was absolutely nauseating. It just smells like it is toxic. I wouldn't leave my kids in a room smelling like that. I am glad I went to this resort but that smell still haunts me and I wouldn't return just because of it.
Stayed 3 nights in Mar 2025

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Not enough chairs around pools and lots of kids
Stayed 5 nights in Mar 2025

10/10 Excellent

Dianne Faye, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Yujiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

4/10 Poor

Reef Mattias

Traveled with family
Disliked: Staff & service
Manager at Mexican Cuisine was very rude to our family. We had plumbing issues that was never fixed. Shower didn’t have hot water. Restaurant service at the Steak Grill was not attentive. Only shout out goes to Ruperto of the The Tea House - a professional, hard working and kind as well as Adolpho from main buffet. Great service. ~ Reef from Canada
Stayed 5 nights in Mar 2025

10/10 Excellent

Anjell

Stayed 4 nights in Mar 2025

10/10 Excellent

Craig, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great food options, great kid areas!
Stayed 5 nights in Mar 2025

8/10 Good

Alison, Evanston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, excellent staff who were helpful and courteous. The only thing I would like to see is more protein for vegetarians at the buffet. There were vegetables but very little protein. It would be great to serve tofu or beans cooked without lard or egg dishes at lunch and dinner.
Stayed 6 nights in Mar 2025

8/10 Good

Ralph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 bookings at different levels. My wife and I booked a Ruby suite which came with a number of extras over the basic bookings. The most significant of these was the Butler service which I cannot speak highly enough about. Christian and Rafael we very professional, attentive, and patient when meeting our needs. They checked in daily and were available but not intrusive. As with any resort in Mexico there are always little problems and they went out of their way to get all of them fixed for us. This included moving us to a different room when requested. If you stay here, definitely try to get room BL40. It wasn't just ocean view or beach front, it was on the beach. 3 step down to the sand from our private deck with loungers. The view was amazing. The pool servers would actually deliver right to the deck. Best room in the hotel in my opinion. They also did something that I have seen on cruises but never at resorts - the senior management all lined up and were introduced at the main pool, took questions and solicited feedback, and then served the guests special treats in their seats around the pool. A nice touch that shows they care about the guests and their experience. I also noticed that this resort was not as "coin operated" as other resorts I've been to. Everyone was happy to serve you. It was great to be able to tip for good service, rather than tipping to get service.
Stayed 7 nights in Mar 2025

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool was very foggy. Looks like it hasnt been cleaned. Way too many kids and parents letting them do what ever they want. No supervision.
Stayed 6 nights in Mar 2025

8/10 Good

Juliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall was good. We had some issues with the water and not pressure on the shower. Also, the beach was not the best. The food and staff was great. The pools were really cold, but I guess it’s this time of the year. They couldn’t do anything about it.
Stayed 4 nights in Mar 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a week with our adult children,18 & 20. This resort had by far the most attentive servers and best overall service of any all inclusive resort I’ve stayed at. The grounds were clean and well kept. Food was on the whole very good for an all inclusive. We tried every restaurant and my family loved the steakhouse. They try to appeal to a wide variety and appease people with a poolside dining option, but because so many little children are dropping food the birds become a bit of an issue. Also, it’s important to understand that no matter where you go in this part of Mexico seaweed is going to be an issue. Sensira did ok at this but would have been better served to use their tractor daily to stay on top of the seaweed. This is a very family friendly resort, geared toward families with young children. We truly enjoyed our stay but with older kids we would likely look to another resort, possibly adults only, to appeal to all of us. I found the resort very relaxing and we stayed in the adults only section for the most part which helped to limit the screaming etc near the kids pool. For anyone with children 16 and under I would say this would be a great fit.
Stayed 7 nights in Mar 2025

10/10 Excellent

Manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the was good
Stayed 10 nights in Mar 2025

4/10 Poor

Albert

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The pools are not treated, and we came back with a horrible virus
Stayed 6 nights in Mar 2025

10/10 Excellent

Elaine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for a family vacation with our 6 month old. The food was great, the resort was clean. Only thing is that they do not have enough lounge chairs for such a big resort you have to wake up super early to get a spot. Also what drew us after weeks of research was how beautiful the water looked only to come and see it was nothing like the photos. So much seaweed. Adolfo, Mario, Justo and the team at the bar deserve recognition as they went above and beyond. Such amazing people!
Stayed 7 nights in Mar 2025

10/10 Excellent

Kali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing time. Staff was wonderful and helpful. Looks are beautiful. Enjoyed the adult area. Buffet was delicious. Our favorite restaurant was the steakhouse. Our waitress Ana did not miss a thing along with her assistant Juan. Our drink was always full. Make sure you make a reservation. Also we played minigolf everyday.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: accommodating staff who are always smiling, helpful and truly appear to enjoy their jobs. Clean rooms, clean pools, nice beach area, great spa. Cons: only one great restaurant that gets booked up quickly, and resort needs some maintenance (lots of broken tiles, our door face plate was damaged). Can overlook all that for the great staff.
Stayed 5 nights in Mar 2025

8/10 Good

Shariya

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful
Stayed 3 nights in Mar 2025