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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
View from room
Amber Room | Premium bedding, pillowtop beds, free minibar, in-room safe
Sapphire, 2 Bedrooms | View from room
Private beach, white sand

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot Tub
  • All inclusive

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Ruby Suite

  • 624 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire, 2 Bedrooms

  • 807 sq ft
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha King

  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen | Premium bedding, pillowtop beds, free minibar, in-room safe

Agatha Queen

  • 463 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 463 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room | Premium bedding, pillowtop beds, free minibar, in-room safe

Sapphire Room

  • 538 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Room Standard With Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Queen Bed(s)

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About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star Puerto Morelos hotel with 3 outdoor pools
Spend the day catching some rays at Sensira Resort & Spa Riviera Maya – All Inclusive's private white sand beach, relaxing by one of the hotel's 3 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, an outdoor tennis court, and a complimentary water park with waterslides are featured at the hotel. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Complimentary secured self parking is available on site.

Sensira Resort & Spa Riviera Maya – All Inclusive is a smoke-free property.

La Pergola - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Galerie Des Sens - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Finca de Ana - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Rodeo Grill - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.
La Tentazione - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

All inclusive details

All-inclusive room rates at Sensira Resort & Spa Riviera Maya – All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (6,771 square feet of space)

Outdoors

  • Free pool cabanas
  • On a private beach
  • Pool loungers

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2020
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.37 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1093 out of 1976 reviews
Rating 8 - Good. 453 out of 1976 reviews
Rating 6 - Okay. 197 out of 1976 reviews
Rating 4 - Poor. 113 out of 1976 reviews
Rating 2 - Terrible. 120 out of 1976 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Stayed 6 nights in Dec 2024

4/10 Poor

Tammie Maxine

Disliked: Cleanliness, staff & service
I’m not one to do a review but if it helps another family I will be happy. We were a group of 12 ages ranging from 4-70 so this resort “ looked” like it met all our needs. More staff would definitely help strengthen all the weak points. Our room was only cleaned twice and only had actual hot water one day. The beach had seaweed and garbage although they were trying. Most of the bartenders were miserable. The wait staff was probably the best and Ivan was our personal favourite. Although he was always on the run he always had a smile and did his best. We also paid for an upgrade so we were able to make reservations for dinner and enjoy the Amber Lounge. We were never able to order room service because no one answered the phone also never bartenders in the lounge. Our butlers never responded to me and only acouple times to my husband. Although they did to one in our group so at least we could get reservations. The adult pool does not feel adult with kids running through all the time and the swim up pool is not open. If you are looking for a place for a mixed age group this is not it. In summary this resort checked all of our boxes and sadly it fell quite short.
Stayed 7 nights in Dec 2024

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Good resort for families. For couples or singles, this would be a very poor choice. Very noisy with screaming kids in most areas of the property. The adults-only pool is not monitored by staff at all, so there are kids there too.
Stayed 5 nights in Dec 2024

8/10 Good

Tess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, lots of activities for the kids which was great. The staff are what really make this place memorable - our vacation was next level thanks to the entertainment staff, specially Gustavo, Brian and Daniel! They are the best!! Steak house had the best food! Only improvements that would be nice is more variety of food in the buffet and the smell in the kids club really needs to be addressed.
Stayed 9 nights in Dec 2024

2/10 Terrible

Nancy

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was not good, not enough options, sad buffet selection, understaffed and no one gave us any service unless we asked for it and still waited forever. For a family of 4 we were given a room with only 1 bed, had to wait for a room change which had a loose door lock that malfunctioned after 3 days. Wasted a whole morning waiting for someone to fix it. I was so over the resort after day 1 and anyone I talked to at front desk didn’t do much. I wouldn’t recommend this place to anyone, holidays is busiest time of year and there weren’t enough pool chairs or staff to service people. It’s not family friendly and all the restaurants are located downstairs, outside. Very inconvenient, the resort photos featured and the reality are completely different, don’t go. Save your money and find another resort.
Stayed 5 nights in Dec 2024

10/10 Excellent

Lucinda Adelaida Angulo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sensira was overall a wonderful experience, thanks to the incredible staff and the warm hospitality we received. A huge shoutout to Itzel, our concierge, who went above and beyond to make our trip seamless, and to Karina, who provided exceptional service during our meals with her friendly and attentive demeanor. Special thanks also to waiters: Ivan, Julio, Diego, Luis, Beatriz, Federico, Fidel, and hostess Itzel, Nanci, Ivan and Irving, who made us feel so welcome throughout our stay. Alicia and Gustavo, the dance instructors, brought so much fun and energy with their amazing classes—they made every class feel vibrant and unforgettable. While we had a great time, there were a few areas where improvements could be made. Our room phone wasn’t fixed during our stay despite reporting it 4 times, which made communication a bit inconvenient. The pool area, though lovely, felt too small for the number of guests, and there were not enough lounge chairs available, which was a bit frustrating. Additionally, the kids’ club policy of not allowing parents to participate or observe was disappointing, as it limited our family’s ability to fully enjoy that aspect of the resort. Despite these minor issues, the staff’s dedication, cleanliness and the overall quality of the experience made our trip memorable. We hope to see these areas improved in the future and would still highly recommend Sensira to any family looking for a relaxing, kids friendly getaway.
Stayed 7 nights in Dec 2024

10/10 Excellent

Siddharth

Stayed 5 nights in Aug 2024

2/10 Terrible

Wai Doris

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt catfishes with photos vs hotel in reality. -property had its glory days per Expedia photos but not at all maintained and understaffed -kids area- trampoline falling through sides/seams, foam pit area blocks were disgusting and pieces were everywhere -flooring cracked -room looks dated compared to photos -doesn’t look the the hotel tries to uphold image -tennis court /mini golf - “under maintainence” the whole trip duration -POOL BAR which is mandatory for all inclusives - closed and only 2-3 people serving the entire vacation pool goers facing the other side -buffet half closed/ only select food items -ice cream shop/cafe closes at 5PM. No ice cream after dinner? -complete flooding during rainfall, all restaurants on Lower level flooded walkway and water was an inch over ankles and still filling up. -room flooded and water still came in from balcony, hotel tried to clean and send maintainence which just out a towel in the floor and it started to soak up. We had to use all towels in room to stop it. Husband put out a dish to deflect the water from dripping into the door ledge -las Brisa’s was a minimum 1-2 hour wait. They cannot service the holiday vacationers with so little staff - Buffet was sad except Christmas Eve which had lobster -drinks and food were underwhelming, even worse when hotel was just a 4/10 at most -never wrote reviews and will start now, cannot believe we paid that much money for such a crappy experience -not to mention rest of our party had issueto
Stayed 5 nights in Dec 2024

4/10 Poor

Joshua

Stayed 2 nights in Dec 2024

10/10 Excellent

BASAVALINGAPPA

Stayed 1 night in Dec 2024

2/10 Terrible

Patricia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The view of my room. Cristian did an excellent job.
Stayed 8 nights in Dec 2024

6/10 Okay

Lizvette

Traveled with family and small children
Liked: Cleanliness, staff & service
It was nice except the pools weren’t heated so my daughter couldn’t swim while we were there. So that sucked. If you want a cabana or a pool chair you have to wake up at the crack of dawn to “reserve” one otherwise you’ll end up walking around looking for one. The food at the buffet was almost always cold. Besides the buffet there are 3 other restaurants which were fine. Staff was always very friendly, they’re the best part of the resort.
Stayed 5 nights in Dec 2024

6/10 Okay

Cassidy

Stayed 6 nights in Nov 2024

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff members that care and treat all of its members with professionalism care and compassion. The entire staff is an A . Our friend/waiter by the pool side was attentive and caring for our needs. The staff from the Rodeo steak house were outstanding and professional as well. Outstanding time at the Sensira Resort. Will do again!!
Stayed 5 nights in Dec 2024

6/10 Okay

Angela

Traveled with family and small children
I recently stayed at Sensira Hotel, and unfortunately, my experience was not the greatest. First, the breakfast options were quite limited ( 1 buffet restaurant for ALL guest) they serve the same thing everyday, which was disappointing. I expected a more varied selection to start the day, but there wasn't much to choose from. More concerning was the cleanliness of my room. I was shocked to find a cockroach during my stay. This is unacceptable for any hotel, and it certainly made me question the overall hygiene standards. Additionally, I found the hotel staff to be less than welcoming. I expected a friendly and accommodating atmosphere, but interactions felt rushed and uninviting. Overall, I left feeling dissatisfied and would not recommend this hotel based on my experience. I hope they take these issues seriously and make improvements for future guests.
Stayed 4 nights in Dec 2024

6/10 Okay

JILLIAN

The resort had a ton to do for kids and our kids (8 &10) loved it. There were definitely a lot of things that could’ve used fixing/updating but overall all of the things available for the kids were great. The food was not great at all. Service was great from the few staff they had - they were all running their butts off and they were awesome with the kids. However they must be short staffed as it was rare to see anyone come around to serve drinks/food by the pool area.
Stayed 5 nights in Dec 2024

8/10 Good

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort was very nice. There were a few things affected by neglect such as the air hockey tables (one didn't work and the other was in bad shape) and both foosball tables. I chose this resort due to the children's amenities, which is why I focused on the two things above. Maybe it was the time of year, but it was very windy which made the pool extra chilly. The option of having water heated (I know I'm being picky) would be great. The staff was amazing! They were patient with my kids and very accommodating. They were probably the best part of the resort. The beach was a beach in the geographic area. I can't complain because people have no control over the ocean. Not sure I'd return, but the experience was great. Thank you
Stayed 7 nights in Dec 2024

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service
“My recent stay at your hotel was very disappointing. The reception never responds, the housekeeping service is inefficient, and the buffet offered limited options with poor-quality food. Additionally, charging $10 for each room service order is excessive, especially considering there are no waiters for breakfast and the lines take over an hour. The pool is always cold, and the taxi fare from the airport at $180 is outrageous. This experience was unacceptable, and unfortunately, it will be my last stay at your hotel.”
Stayed 7 nights in Dec 2024

6/10 Okay

Michael thomas

Disliked: Cleanliness
Highly disappointed in this resort. Pools are not heated, hazardous for children with concrete. Rooms were not cleaned unless constant requests were made. Staff is not communicative , late opening restaurants. Food was terrible. Save your money or stay at the margaritaville Nextdoor for better service, food and overall experience. Also the beach is murky, not cleaned often enough and not walkable.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rocco Antonio

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment and service staff were so amazing with the children at the resort. Brian made every event exciting and fun. Karina was our server each day and she was so kind anticipated our needs perfectly. Danna in the shop was so sweet and helpful as well. Top notch trip!
Stayed 5 nights in Dec 2024

2/10 Terrible

Navid

Stayed 3 nights in Dec 2024

6/10 Okay

Kevin

Traveled with family
Liked: Staff & service
Some of the areas of the property were not well maintained. The staff was friendly and attentive. The food was mediocre.
Stayed 6 nights in Nov 2024

2/10 Terrible

Hamid

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of out worse experiences ever. Our family got food poisoning while we stayed there. The food were old on all the restaurants and buffet. They closed the pool while we were there plus staff were unhelpful and not friendly with the exception of couple of them. We had to leave the hotel early due to the issues above. We were told that we would get refund for the days we didn’t stay, but the Hotel and Expedia refused to refund our money! I would give this Hotel minus if I could. Stay away from here at all cost. Don’t fall for false advertising and special promotions. This hotel is not worth a penny.
Stayed 9 nights in Dec 2024

10/10 Excellent

Thane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miguel at check in was amazing. One note we wish we knew was connecting rooms is a room with a king and the other with 2 queens. We would have liked that. I emailed upon booking but that was never mentioned until arrival. But a room apart did work as we both had 2 queens. The staff work hard. Gustavo and Brian are amazing and caring. They both have great spirits. Oliver was on top of everything in the food areas, and especially the each food area. David (MC) was entertaining and excellent at getting people involved. Karina was our breakfast server multiple days and kept up with our coffee and water as best she could. The resort was busy and had activities for all ages of kids, even our teens had a great time especially once making friends at the activities and playing manhunt at night together. The kids club was fabulous, our young one loved going back.
Stayed 7 nights in Dec 2024

8/10 Good

Shuai, Calgary

Liked: Cleanliness, property conditions & facilities
Beach and ocean around property in the area are contaminated. Not clean and clear water. Can not swim in the ocean. Went to Tulum and Cancún and checked the ocean there which are both clean and clear.
Stayed 7 nights in Dec 2024