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Hotel & Beach Club Ojo de Agua

3.0 star property

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Photo gallery for Hotel & Beach Club Ojo de Agua

Deluxe Bungalow | 1 bedroom, iron/ironing board, free WiFi
Deluxe Room, 2 Double Beds, Partial Ocean View | 1 bedroom, iron/ironing board, free WiFi
Deluxe Room, 2 Double Beds, Partial Ocean View | 1 bedroom, iron/ironing board, free WiFi
Exterior
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
5 Av Javier Rojo Gomez, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪2 min walk‬
  • Puerto Morelos Town Square
    ‪6 min walk‬
  • Puerto Morelos Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 208 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Deluxe Room, 2 Double Beds, Garden View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Garden View

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Ocean View

  • Ocean view
  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Partial Ocean View

1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed, Partial Ocean View

  • Partial ocean view
  • 208 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • 208 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Deluxe Room, 2 Double Beds, Partial Ocean View | 1 bedroom, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

On the beach

Hotel Ojo de Agua

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, (1001)
$69 nightly
The price was $142
The price is $69 total
includes taxes & fees
Hotel Ojo de Agua

About this property

Hotel & Beach Club Ojo de Agua

3-star Puerto Morelos hotel walkable to Puerto Morelos Town Square
At Hotel & Beach Club Ojo de Agua, relax by one of the 2 outdoor swimming pools or spend the day at the beach where you can enjoy snorkeling.
Hotel & Beach Club Ojo de Agua offers 20 air-conditioned accommodations with hair dryers and complimentary toiletries. 32-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel & Beach Club Ojo de Agua features 2 outdoor swimming pools and a children's pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers tour/ticket assistance, a garden, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on request.

Hotel & Beach Club Ojo de Agua has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Beach Club Ojo de Agua - This family restaurant serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking available only on request
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Beach Club Ojo de Agua

Things to do

  • 2 outdoor pools
  • Children's pool
  • Playground
  • Snorkeling
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Mini-fridge
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property

Property is also known as

TAFFEIT Beach Hotel
Arena Beach Oceanfront
& Club Ojo Agua Puerto Morelos
Capital O Hotel Arena Beach Club
Hotel & Beach Club Ojo de Agua Hotel
Hotel & Beach Club Ojo de Agua Puerto Morelos
Hotel & Beach Club Ojo de Agua Hotel Puerto Morelos

Hotel & Beach Club Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 202 out of 624 reviews
Rating 8 - Good. 195 out of 624 reviews
Rating 6 - Okay. 101 out of 624 reviews
Rating 4 - Poor. 62 out of 624 reviews
Rating 2 - Terrible. 64 out of 624 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Janet

Liked: Staff & service
Nice beach - basic hotel. Loud music all day from the beach club.
Stayed 4 nights in Feb 2025

6/10 Okay

Mark

Disliked: Room comfort

Mas o menos

Stayed 1 night in Feb 2025

8/10 Good

Michelle, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First impression was we made a bad decision booking a beach club. We checked in on a Sunday, arrived at 1:30. Hot and tired. It is a very small site and it was very crowded. I did not know that they sell day use bracelets. And it seemed many locals come here. We had to wait for a parking space to open up. Our room probably had the best view, however it was closest to the restaurant and very, very loud. And on a Sunday at 3:30 there were no beach chairs left. Monday however was a different story, we loved it! It was quiet and peaceful, which is what we prefer! Great view, room for price. Easy walking to town center.
Stayed 2 nights in Feb 2025

10/10 Excellent

melodee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Jon

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
No safe in room and no chair on the balcony
Stayed 9 nights in Dec 2024

8/10 Good

Chad, Madison

Stayed 5 nights in Feb 2025

10/10 Excellent

CJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place was a great getaway right on the beach in a quieter town. The staff was amazing, room cleaned daily. I only have 2 complaints. First it's impossible to find. Need better location instructions. Second, I came to the beach with my family to enjoy the fresh air. I couldn't sit on my balcony, in a beach chair, or at the restaurant without people chain-smoking everywhere. It ruins the nice outdoors. Please become a non-smoking property and we will return.
Stayed 3 nights in Feb 2025

6/10 Okay

Nancy

Traveled with partner
Liked: Cleanliness, amenities
TV did not work. No glasses in our room. They were very good about storing our luggage.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Disliked: Staff & service

Beautiful view but Beach Club staff terrible

The Ocean view from the third floor was breathtaking. The cleaning staff did a great job. However the staff working the beach club and restaurant staff were rude, They hassles us everyday of our stay about NOT sitting in the lounge chairs (they didn't want us to use them?), they accused us of stealing reservation signs at the restaurant and beach club and said that all chairs in the "beach club" were taken (most days). The advertisement for this hotel as a "beach club" is misleading since lounge chairs on the beach are not given to hotel guests ($250 mx pesos extra per day). Plus additional activities like snorkeling, yoga, beach club chairs have an extra fees. No continental breakfast included as advertised, no free water or coffee or tea as advertised either.
Stayed 4 nights in Jan 2025

8/10 Good

Cal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A really great spot on the water. Loved the beach, the staff was very friendly and the location was amazing. It is a little in need of a fix up but then it would be more expensive to stay so I think they should keep it affordable and a great gem on the beach.
Stayed 1 night in Nov 2024

10/10 Excellent

antonio

Stayed 1 night in Jan 2025

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort

Cool spot lots of potential

We stayed in a trendy thatch-roofed bungalow with a lovely bathroom and a partial ocean view.
Stayed 2 nights in Jan 2025

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities
By the sea!
Stayed 5 nights in Jan 2025

2/10 Terrible

Damon

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Ankitkumar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very near to beach. 🏖️ overall clean and nearly all amnesty available. Just need to buy a drinking water from local market (Oxxo)- cheaper and easy. Well They can fill your empty bottle.
Stayed 3 nights in Dec 2024

10/10 Excellent

YONGWAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is located right by the sea. While the facilities are a bit dated, the daily cleaning keeps everything spotless. It offers excellent access to snorkeling spots and restaurants, with free beach chairs and an on-site swimming pool that made my stay truly enjoyable.
Stayed 3 nights in Jan 2025

10/10 Excellent

Judith

Stayed 1 night in Dec 2024

6/10 Okay

Caleb

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Concierge was very kind and friendly, property was hard to find, run-down, dilapidated, pillows were very uncomfortable, mattress was not great, screen doors were broken/off track, shower knobs were corroded, ac worked well.
Stayed 1 night in Jan 2025

4/10 Poor

Lisa

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The photos are definitely old of this property - it's much more run down and in need of repair/renovations. It seems to be poorly managed and while some staff tried to be helpful, most were on the rude side and not the most welcoming. The booking we made clearly stated Queen bed but it was a twin when we arrived and the said it wasn't their fault, but rather Expedia's for translating wrong. We argued quite a while with them saying nothing else was available, but finally they came up with a room with a King bed so that was good (plus this room was way less dodgy that the first one!) Our first morning though as I we went to leave, the top deadbolt on the door was locked and wouldn't release - we were locked in the room. We called the front desk for help and they claimed they couldn't even find our reservation even after telling them our room number. Luckily my husband is handy managed to use our corkscrew for some MacGyver action and we got out (removed it completely so it wouldn't happen again) but with no help from staff. Only thing we liked about the property is that was directly on the beach. Puerto Morelos is a safe town to explore and location of the hotel is within walking distance of many great restaurants, shops, and town square. We loved the area, but would NEVER stay at this hotel again.
Stayed 9 nights in Dec 2024

10/10 Excellent

Pamela

Stayed 1 night in Dec 2024

8/10 Good

Susan, New York

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very comfortable hotel right on the beach.
Stayed 1 night in Dec 2024

8/10 Good

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location right on the beach. Clean. Building could use maintenance as it is run down. Staff was helpful.
Stayed 1 night in Dec 2024

6/10 Okay

Reeve

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property itself needs lots of renovation. They were tons of calcium buildup on all water fixtures in the bathroom, which was disgusting. The room was dirty when I got it. Hotel has horrible customer service. They are accommodating to nothing. You can’t even ask them to get you a cab. Only thing I liked about the property is located directly on the beach. It is in a safe town lots of things to eat in the neighborhood Places to walk around, but the beach was amazing. I will definitely visit that area again. Will never stay in that hotel again not even for free.
Stayed 3 nights in Dec 2024

10/10 Excellent

Xiaoling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean. The property is not new but maintained in good condition. The staff are very friendly. The beach is beautiful! There is a restaurant (Restuarant Ki) with food with reasonable quality. Breakfast fruit juice is very good. The coffee is also great! We picked omelette for the breakfast combo ($10 USD). The mushrooms and spinach are very fresh. Within walking, there are other restaurants also, some have great seafood. We enjoyed our stay. P.S. it is good to pre-book the ride from airport to the hotel. The people waiting outside ask for very high price (double the pre-booked price) for the ride.
Stayed 5 nights in Dec 2024

4/10 Poor

Amanedia

Stayed 5 nights in Dec 2024