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The Fives Oceanfront Riviera Maya - All Inclusive Optional

4.5 star property

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Photo gallery for The Fives Oceanfront Riviera Maya - All Inclusive Optional

On the beach, white sand, beach cabanas, sun loungers
Lobby sitting area
3 bars/lounges, poolside bar, beach bar
Premium bedding, minibar, in-room safe, desk
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580
  • Ojo de Agua Beach
    ‪11 min walk‬
  • Puerto Morelos Town Square
    ‪14 min walk‬
  • Puerto Morelos Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Presidential Room, 2 Bedrooms, Oceanfront

Presidential Room, 2 Bedrooms, Oceanfront | Premium bedding, minibar, in-room safe, desk

Presidential Room, 2 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, desk

Room, 3 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 10
  • 2 Queen Beds, 1 Double Sofa Bed and 2 King Beds

View all photos for Presidential Room, 3 Bedrooms, Oceanfront

Presidential Room, 3 Bedrooms, Oceanfront | Premium bedding, minibar, in-room safe, desk

Presidential Room, 3 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 10
  • 1 Double Sofa Bed, 2 King Beds and 2 Queen Beds

View all photos for Junior Suite

View from room

Junior Suite

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for 1 Bedroom Partial Oceanview Residences

Premium bedding, minibar, in-room safe, desk

1 Bedroom Partial Oceanview Residences

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 Bedroom Oceanview Residences

Premium bedding, minibar, in-room safe, desk

1 Bedroom Oceanview Residences

  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

The Fives Oceanfront Riviera Maya - All Inclusive Optional

4.5-star Puerto Morelos resort steps from Arrecife de Puerto Morelos National Park
Catch some rays at the beach or spend the day relaxing at The Fives Oceanfront Riviera Maya - All Inclusive Optional's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
The Fives Oceanfront Riviera Maya - All Inclusive Optional offers 93 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Smart televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at The Fives Oceanfront Riviera Maya - All Inclusive Optional are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At The Fives Oceanfront Riviera Maya - All Inclusive Optional you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a hot tub, a sauna, and a fitness center. Complimentary uncovered self parking and uncovered valet parking are available on site.

The Fives Oceanfront Riviera Maya - All Inclusive Optional has designated areas for smoking.

Al Mare - This beachfront theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
K iin Rooftop - This restaurant overlooks the ocean and specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.
Romarley Beach House - This restaurant specializes in Caribbean cuisine. Open daily.
Romarley Pool Bar - This bar is located by the pool. Open daily.
Manglar Lobby Bar - Onsite bar. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

All-inclusive room rates at The Fives Oceanfront Riviera Maya - All Inclusive Optional are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Yoga

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Al Mare
  • K iin Rooftop
  • Manglar Lobby Bar
  • Romarley Beach House
  • Romarley Pool Bar

Things to do

  • 2 outdoor pools
  • Beach club
  • Boat tours
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Winery release events
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Built in 2019
  • Communal living room
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (December 25) Gala Dinner per adult: USD 100
  • Christmas Day (December 25) Gala Dinner per child: USD 50 (from 6 to 17 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Fives Oceanfront Riviera Maya - All Inclusive Optional Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 371 reviews
Rating 8 - Good. 90 out of 371 reviews
Rating 6 - Okay. 22 out of 371 reviews
Rating 4 - Poor. 11 out of 371 reviews
Rating 2 - Terrible. 16 out of 371 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Property conditions & facilities
The design and details of the building are beautiful and well thought out. Acoustics are soft, light indirect.
Stayed 13 nights in Jan 2025

10/10 Excellent

Shelley

Traveled with group
We had an amazing time right from our check in to departure. Special mention to Cynthia & Gabriel for taking special care of our check in & Fidel & Fernando for the excellent service. Our rooms were wonderful & rooftop deck is amazing. We will be back😊
Stayed 3 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant property with huge well appointed rooms and fabulous bathrooms! Easy walk into town to try different restaurants and cafés and shop (we did not choose the all inclusive option). A long, walkable beach. The secret of this place if you like activities is Gustavo, a one-man band who teaches yoga, pilates, art classes making bracelets, wall-hanging and painted frames, leads bike trips...and more! His friendliness and energy really transformed our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Marlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach really needs maintenance! The hotel was excellent!
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent!! Service was excellent except room service slow one day. Beach is excellent with lounge chairs included. Service on beach was excellent. No hot tub. Great massage. Overall great experience!
Stayed 7 nights in Jan 2025

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rente una junior suite en 7 mil pesos pero nos dieron una habitación que está dando a la calle. Los camiones y empleados te despiertan desde las 6 am con ruidos y se escucha todo lo que pasa en la calle.
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Stayed 2 nights in Jan 2025

10/10 Excellent

Jon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the best!!!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Laurel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
At the time I booked, the ad for this property was misleading regarding "all-inclusive." The information said the property was all inclusive, did not specify that the booking would not be all inclusive and nothing said I was unable to book my stay as all inclusive through Expedia and would need to pay extra to the property for this. After bokking, I called the property directly to confirm the details of my stay. They said that my booking was NOT all inclusive and to add that would be $150/day per person. At the time of our stay, the property only had 2 restaurants open. It is well located for walking into town (10-15 min) to MANY great local food establishments. We skipped adding the all inclusive option and are glad we did. We purchased food/ drinks from the Romarly Beach Club and were disappointed. We sampled most of the drinks on the menu and found even the simplist were poorly executed and not worth the purchase. The food was just servicable. The property and rooms are very clean. The property is beautiful/ the boutique size is a real benefit. We really enjoyed the beach area and rooftop pool, as well as sand volleyball. The room we booked included a kitchenette. Upon arrival we found there was an additional charge to turn on the stove. Also, the room AC runs continuously at 63 degrees unless you ask them to come turn off the power to it.
Stayed 6 nights in Dec 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had an incredible time and look forward to coming back as often as possible!
Stayed 1 night in Jan 2025

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Nice beach. Resort restaurant options and quality are the one huge negative. 15 minute walk to lots of dining options in town.
Stayed 4 nights in Dec 2024

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives at Puerto Morelos was a lovely place to stay. Very clean, the staff were attentive and courteous and the location is very walkable to the rest of town. The in house restaurant has decent food, but the service was very chaotic on the evening we ate there. We ordered 1 salad and 2 entrees. My partners entree arrived quickly, but it was another half hour before the salad and my entree arrived after we asked a couple of times. Could have been a one off thing that evening, but we ate in and around town for the rest of our stay. Lots of great food locally.
Stayed 6 nights in Dec 2024

8/10 Good

Jess

Thank you!!
Stayed 9 nights in Nov 2024

10/10 Excellent

DANIELLE

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and nice rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, will be back. Showers need work
Stayed 4 nights in Oct 2024

2/10 Terrible

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is lacking the staff to service the guests and the food was terrible with poor service The room was not up to any standard as the toilet did not work, no hot water, fridge did not work and trying to communicate with the staff was terrible as they just did not seem to care or listen. The communication barrier was terrible for a hotel that has mostly English speaking guest. They need a manager to train all the staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

kathleen, Manorville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel was very run down. But town was so nice lots of dining and bars. And beautiful beach
Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The room and views were amazing. The staff was sooooo nice, everyone. The food was delicious. The hotel was walking distance to the town and I enjoyed that I was able to book excursions at the hotel and all the activities available in the resort. I will definitely be back.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed at The Fives in Oct. '24. We had a wonderful time. The hotel was beautiful and on a gorgeous part of the beach. It is in walking distance to the square but at the end of the street so it is quiet. The hotel staff were all amazing! So friendly and accommodating! And I would highly recommend using the spa if you have the chance. It is beautiful and the massages were some of the best we have ever had. I hope to get the chance to return there at some point!
Stayed 4 nights in Oct 2024