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The Fives Oceanfront Hotel

4.5 star property

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Photo gallery for The Fives Oceanfront Hotel

On the beach, white sand, beach cabanas, sun loungers
3 bars/lounges, poolside bar, beach bar
2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Premium bedding, minibar, in-room safe, desk
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Room service
  • All inclusive
  • Housekeeping

Explore the area

Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Ojo de Agua Beach
    ‪11 min walk‬
  • Puerto Morelos Town Square
    ‪14 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Presidential Room, 2 Bedrooms, Oceanfront

Presidential Room, 2 Bedrooms, Oceanfront | Premium bedding, minibar, in-room safe, desk

Presidential Room, 2 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

View all photos for Room, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, desk

Room, 3 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 10
  • 2 Queen Beds, 1 Double Sofa Bed and 2 King Beds

View all photos for Presidential Room, 3 Bedrooms, Oceanfront

Premium bedding, minibar, in-room safe, desk

Presidential Room, 3 Bedrooms, Oceanfront

  • Ocean view
  • Sleeps 10
  • 1 Double Sofa Bed, 2 King Beds and 2 Queen Beds

View all photos for Junior Suite

View from room

Junior Suite

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Ocean View

Premium bedding, minibar, in-room safe, desk

Room, 2 Bedrooms, Ocean View

  • Ocean view
  • Sleeps 8
  • 1 King Bed

View all photos for 1 Bedroom Partial Oceanview Residences

Premium bedding, minibar, in-room safe, desk

1 Bedroom Partial Oceanview Residences

  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for 1 Bedroom Oceanview Residences

Premium bedding, minibar, in-room safe, desk

1 Bedroom Oceanview Residences

  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

The Fives Oceanfront Hotel

4.5-star Puerto Morelos resort steps from Arrecife de Puerto Morelos National Park
Catch some rays at the beach or spend the day relaxing at The Fives Oceanfront Hotel 's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
The Fives Oceanfront Hotel offers 93 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 40-inch Smart televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Some rates at The Fives Oceanfront Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At The Fives Oceanfront Hotel you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This luxury resort also offers a hot tub, a sauna, and a fitness center. Complimentary uncovered self parking and uncovered valet parking are available on site.

The Fives Oceanfront Hotel has designated areas for smoking.

Al Mare - This beachfront theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
K iin Rooftop - This restaurant overlooks the ocean and specializes in international cuisine. Guests can enjoy drinks at the bar. Open daily.
Romarley Beach House - This restaurant specializes in Caribbean cuisine. Open daily.
Romarley Pool Bar - This bar is located by the pool. Open daily.
Manglar Lobby Bar - Onsite bar. Open daily.
Late night fare is available from room service (during limited hours).

All inclusive details

All-inclusive room rates at The Fives Oceanfront Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Yoga

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Al Mare
  • K iin Rooftop
  • Manglar Lobby Bar
  • Romarley Beach House
  • Romarley Pool Bar

Things to do

  • 2 outdoor pools
  • Beach club
  • Boat tours
  • Ecotours
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Winery release events
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Built in 2019
  • Communal living room
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Day (25 December) Gala Dinner per adult: USD 100
  • Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Fives Oceanfront Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 343 reviews
Rating 8 - Good. 78 out of 343 reviews
Rating 6 - Okay. 22 out of 343 reviews
Rating 4 - Poor. 11 out of 343 reviews
Rating 2 - Terrible. 15 out of 343 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach and nice rooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, will be back. Showers need work
Stayed 4 nights in Oct 2024

2/10 Terrible

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property is lacking the staff to service the guests and the food was terrible with poor service The room was not up to any standard as the toilet did not work, no hot water, fridge did not work and trying to communicate with the staff was terrible as they just did not seem to care or listen. The communication barrier was terrible for a hotel that has mostly English speaking guest. They need a manager to train all the staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

kathleen, Manorville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around the hotel was very run down. But town was so nice lots of dining and bars. And beautiful beach
Stayed 1 night in Oct 2024

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The room and views were amazing. The staff was sooooo nice, everyone. The food was delicious. The hotel was walking distance to the town and I enjoyed that I was able to book excursions at the hotel and all the activities available in the resort. I will definitely be back.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed at The Fives in Oct. '24. We had a wonderful time. The hotel was beautiful and on a gorgeous part of the beach. It is in walking distance to the square but at the end of the street so it is quiet. The hotel staff were all amazing! So friendly and accommodating! And I would highly recommend using the spa if you have the chance. It is beautiful and the massages were some of the best we have ever had. I hope to get the chance to return there at some point!
Stayed 4 nights in Oct 2024

10/10 Excellent

Heathe

Stayed 1 night in Sep 2024

4/10 Poor

Darne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service terrible
Stayed 2 nights in Oct 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Seaweed
Stayed 4 nights in Aug 2024

10/10 Excellent

P J

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Lisa-Marie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice and clean. The occupancy was low, there were not all dining options open for entire trip. We bought the all inclusive option, it was limited. Staff seemed stretched and limited, there was a tropical storm that came through. They were very nice in spite of this. We would stay again.. Only one pool open, roof top infinity pool/bar restaurant closed for repair.
Stayed 5 nights in Sep 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
The Fives is the best all-inclusive in the Cancún area. Service, food, beach, pools, accommodations- all top notch. The best staff anywhere!!!
Mexican Independence Day party on the beach
Rooftop pool
Breakfast with a view
Stayed 4 nights in Sep 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach
Stayed 8 nights in Sep 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, need more bikes for stayers
Stayed 8 nights in Sep 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa
Stayed 5 nights in Aug 2024

2/10 Terrible

Tobin

Stayed 1 night in Aug 2024

6/10 Okay

Valentina

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were having an excellent experience. People like Andres in the Romarley restaurant made our stay incredibly special. The food is nice and the place is beautiful. Nevertheless staying there feels like a teenager staying at their parents' house. I invited a friend over to co-work and I was made to pay around $100 to grant her access to the hotel and despite being very clear we would work, and they have no suitable working space so we would be in my room to take some zoom calls, they came upstairs to insist that she should not be allowed in my room at all. Additionally, they provide no support in day care or recommending nannies, and when hiring a nanny to take care of your kids you will also be made to pay a fee. Basically they do not state this anywhere but if you go to this hotel you can forget about having guests unless you want a very harsh treatment and to be made to pay and still be harassed about it.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Dope spot. Loved it
Stayed 4 nights in Aug 2024

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Fives was a great stay, my husband and I enjoyed our honeymoon there!
Stayed 6 nights in Aug 2024

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent!!!! I was given an upgrade. Staff was so kind and friendly. Definitely recommend.
Stayed 1 night in Aug 2024

8/10 Good

Courtney

Stayed 2 nights in Aug 2024

8/10 Good

Kendra L

Liked: Cleanliness, staff & service, property conditions & facilities
Nice.
Stayed 3 nights in Aug 2024

8/10 Good

CRYSTAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with my two children! They enjoyed themselves! We were there durning the hurricane so we experienced lights out for a few, but the staff did a great job at accommodating the guest. My son left his beats headphones in the room on bed when we went for dinner. To notice that the headphones were stolen by house keeping! The situation was reported but no one was held accountable nor was I reimbursed. I was pretty disappointed. Not sure if I will return after this situation.
Stayed 4 nights in Jul 2024