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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
Sundeck
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • On private beach
  • Pool
  • All inclusive
  • Breakfast included
  • Spa

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    3 min drive
  • Xoximilco
    6 min drive
  • El Tinto Golf Course
    6 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    15 min drive

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

  • 1658 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 2497 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

  • 1625 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Moon Palace The Grand Cancun - All-inclusive

5-star Cancun property close to Moon Palace Golf Club
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Guests can enjoy a complimentary breakfast. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 swim-up bars and 9 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Moon Palace The Grand Cancun - All-inclusive has designated areas for smoking.

Guests are offered a complimentary full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
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Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 795 out of 1344 reviews" "
Rating 8 - Good. 246 out of 1344 reviews" "
Rating 6 - Okay. 128 out of 1344 reviews" "
Rating 4 - Poor. 76 out of 1344 reviews" "
Rating 2 - Terrible. 99 out of 1344 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

diego, Pembroke Pines

Stayed 4 nights in Aug 2024

10/10 Excellent

Karl Johann

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying in the hotel, everyone was very professional and friendly. It offered many options for dining and activities to entertain the whole family.
Stayed 5 nights in Sep 2024

10/10 Excellent

RI HYUN

Stayed 3 nights in Aug 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved it
Stayed 3 nights in Jul 2024

2/10 Terrible

Hassan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff and service, facility is old and very overrated
Stayed 3 nights in Aug 2024

10/10 Excellent

Lynda E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Moon Palace the Grand Cancun is a great place for everyone. It has everything you could possibly imagine. The amenities are endless and the service is of great quality. We had the ability to go to the two nearby hotels for food and to the beach Palace for the Cancun water. We made reservations and went to all the restaurants in the facility. It was a great time. The water slides were a hit for the children and the arcades and swim up Pool in our room with were great experience. We will definitely visit again very soon.
Stayed 5 nights in Aug 2024

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and safe. Food was great! Everyone there was very nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended!
Me and my family had a great experience at the grand and would recommend. Here are a few points to consider. * resort is too big * I would consider rooms are basic compared to the rest of the hotel. Beds are smaller, not accurately described. * Family & kids oriented * Due to the resort being to big, if you don’t have kids, there are areas where you can stay away from them * Food and entertainment is top level Would like to recognize these people that made our stay * Gabriela at la cantina during the huateque taco party * Guillermo at Tavola was super attentive and helped us in all our questions and requests. * Alejandra Coronel service at Habibi was exceptional made our experience at the restaurant great. * Dianely at the coffee shop next to the checkout was great. A good way to say good bye to the grand service!
Stayed 6 nights in Sep 2024

10/10 Excellent

noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Noreen Kazim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and a big plus. The pools and general amenities were excellent too.
Stayed 7 nights in Aug 2024

2/10 Terrible

Nadir

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

balkar singh

Traveled with family
Liked: Cleanliness, staff & service
Very fancy and very nice
Stayed 5 nights in Sep 2024

10/10 Excellent

Bokyoung

Stayed 3 nights in Apr 2024

10/10 Excellent

JINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Pearl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is enormous and very well kept. There’s a lot of people but because of the large space, you don’t feel crowded. Definitely utilized the golf cart metro system they created. It’s pretty quick and easy. loved all the different activities - shows every night, arcade, playroom, water park, several pools, organized group events at the pools. The lunch & dinner at the individual restaurants is better than the buffet. The breakfast at the buffet is pretty good. The drinks are a bit weak but that’s ok with me because I’m not a big drinker. It was fun trying different cocktails that I normally wouldn’t. Use the app. It makes life easier to make reservations for the restaurants. The service is impeccable. All the staff are so friendly and helpful. I really feel they really took care of my family. We made an effort to tip, like for the housekeeper, servers, and bartenders. Just a few dollars. They seemed very appreciative. We only had one negative experience with a golf cart driver. I believe he did not like his job and disliked tourists, which I can’t help being. The hotel room was spacious, clean and bright. We were lucky to be close to the lobby, which made it easy to get to the restaurants and main golf cart stop. The cons are that noise travels easily. We could hear the children next door crying and talking all the time. Noise travels down the hallway from far away. The bed sheets were stained and beds are way too soft. These are not deal breakers though.
Stayed 5 nights in Aug 2024

6/10 Okay

Erica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Restaurants were great!
Stayed 6 nights in Jul 2024

8/10 Good

Carlos Andres

Liked: Cleanliness, staff & service, property conditions & facilities
La propiedad tiene todo lo necesario para las personas q solo desean disfrutar el resort no tengan necesidad de salir, la comida muy rica y las personas q trabajan en los restaurantes son muy atentas. Recomendado Alex el q trabaja en el Buffet. 10/10
Stayed 4 nights in Aug 2024

10/10 Excellent

Ernesto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a unique place for family and kids, with everything that you need inside
Stayed 3 nights in Aug 2024

10/10 Excellent

Luz S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Thomas

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The property is massive, it’s actually too big. We really enjoyed the splash park, the steakhouse, the speakeasy. Dislikes coffee takes 30-40 to order at certain times, certain food items are no seasoned and or cooked that well. We were give a room credit but were told since we didn’t tell the stores we had credit (we put it on our room) we ended up having to come out of pocket rather than use the $150 credit.
Stayed 3 nights in Aug 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

4/10 Poor

Yan Na

Traveled with family
Liked: Amenities
Stayed 4 nights in Aug 2024

10/10 Excellent

Gwendolena

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the property you need to visit, nice experience both times I came here!
Stayed 5 nights in Aug 2024