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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Private beach, white sand, free beach cabanas, sun loungers
Sundeck
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Arrecife de Puerto Morelos National Park
    ‪13 min walk‬
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

8.6 out of 10
Excellent
(88 reviews)
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 1658 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 2497 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(5 reviews)
  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Moon Palace The Grand Cancun - All-inclusive

5-star Cancun property close to Moon Palace Golf Club
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Guests can enjoy a complimentary breakfast. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 swim-up bars and 9 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Moon Palace The Grand Cancun - All-inclusive has designated areas for smoking.

Guests are offered a complimentary full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 831 out of 1400 reviews" "
Rating 8 - Good. 259 out of 1400 reviews" "
Rating 6 - Okay. 130 out of 1400 reviews" "
Rating 4 - Poor. 77 out of 1400 reviews" "
Rating 2 - Terrible. 103 out of 1400 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Medford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, love the shows and water park. Didn't like the wait time to be transported from section to sections. Overall, I would stay here again.
Stayed 5 nights in Oct 2024

6/10 Okay

Jungeun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Stefan

Stayed 14 nights in Sep 2024

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

4/10 Poor

Stefan

Traveled with family
Disliked: Cleanliness, property conditions & facilities
AVOID THIS HOTEL!!
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
Stayed 10 nights in Oct 2024

10/10 Excellent

Kaushal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The in room service was slow
Stayed 5 nights in Oct 2024

10/10 Excellent

Marwan, Prosper

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Oct 2024

10/10 Excellent

Gabriela Salcedo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Oct 2024

10/10 Excellent

Swari Pradyuman

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved how friendly and accommodating the staff was.
Stayed 4 nights in Oct 2024

8/10 Good

Austin

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Oct 2024

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Just Great
Stayed 5 nights in Oct 2024

4/10 Poor

ki jung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was not as friendly as other resorts and it smelled really bad.
Stayed 3 nights in Oct 2024

2/10 Terrible

Clair

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was one of the worst hotels I have ever stayed at. We actually left 3 days early. The staff was incredibly rude and unprofessional. It took over 45 minutes to check in and we were the only ones there. Our room was dark and dismal. The food was disgusting. I have already tried to request a refund but the hotel was unwilling to provide.
Stayed 5 nights in Oct 2024

8/10 Good

jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Beautiful property. Almost too big. Lots to.do. Rooms large beds suck they are little fulls. Way to small. The roll in beds for extra Room were awesome. Beaxh was the best sand I've ever felt. Very soft. Food was okay.
Stayed 5 nights in Oct 2024

10/10 Excellent

sheraka, Memphis

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Oct 2024

10/10 Excellent

Thang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Đẹp, đồ ăn ngon, xứng đáng để trải nghiệm 👍
Stayed 4 nights in Oct 2024

6/10 Okay

Wei ping

Stayed 3 nights in Aug 2024

10/10 Excellent

christopher

Traveled with family and small children
Liked: Cleanliness, amenities
Top notch. Felt spoiled.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lizeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace The Grand is great for families. Our two kids ages 4 and 6 had a great time each day they were. The resort is huge with lots of amenities, activities, and events. Getting around is easy with their shuttle stops that take you from place to place around the resort and also resort app. The app allows to see all upcoming activities and events, book restaurant reservations, view restaurant menu, maps, room service, contact concierge and more. We used the app our entire stay. Absolutely recommend!
Stayed 4 nights in Sep 2024

10/10 Excellent

Choveta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Orlando

Stayed 4 nights in Aug 2024

6/10 Okay

Paramjeet

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Galilea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estba increible, los shows, las instalaciones, el servicio y el lugar
Stayed 6 nights in Sep 2024

2/10 Terrible

Prunda

Stayed 5 nights in Aug 2024