*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
All-inclusive Details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
- Gratuities included
- Additional gratuities accepted
- All onsite activities, and facilities and equipment included
Property Features
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.
Guests can enjoy a complimentary breakfast. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 swim-up bars and 9 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.
Moon Palace The Grand Cancun - All-inclusive has designated areas for smoking.
- Lazy river
- Waterslide
- Children's games
- Children's toys
- Number of outdoor pools - 9
- Elevator
- Fitness facilities
- Lockers available
- Free beach club on site
- 24-hour front desk
- Porter/bellhop
- Free self parking
- Dry cleaning/laundry service
- Free valet parking
- Computer station
- Infant/toddler toys
- On private beach
- Conference space size (meters) - 3031
- Number of meeting rooms - 10
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Free full breakfast
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Shopping on site
- Designated smoking areas
- Pool umbrellas
- Outdoor tennis courts - 4
- Total number of rooms - 1304
- Accessible airport shuttle
- Number of floors - 3
- Number of buildings/towers - 9
- Airport transportation (surcharge)
- Golf course on site
- Coffee/tea in common areas
- Rooftop terrace
- Number of bars/lounges - 9
- Number of beach bars - 1
- Number of swim-up bars - 5
- Free water park access
- Marina on site
- Beach umbrellas
- Conference space
- Free breakfast
- Billiards or pool table
- Free beach cabanas
- Tours/ticket assistance
- Year Built - 2017
- Evening entertainment
- Beach sun loungers
- Steam room
- Free WiFi
- Pool sun loungers
- Number of coffee shops/cafes - 1
- Children's club (free)
- Nightclub
- Supervised childcare/activities (free)
- Children's pool
- Spa services on site
- Trampoline
- Number of restaurants - 12
- Conference space size (feet) - 32630
- Ballroom
- Banquet hall
- Reception hall
- Laundry facilities
- Beach towels
- Air hockey
- Arcade/game room
- Wedding services
- Garden
- Outdoor furniture
Family Friendly Amenities
- Family property
- On private beach
- Free water park access
- Number of outdoor pools - 9
- Children's pool
- Lazy river
- Waterslide
- Supervised childcare/activities (free)
- Free WiFi
- Soundproofed rooms
- Outdoor tennis courts - 4
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Miniature golf on site
- Bowling alley on site
Room Amenities
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Daily housekeeping
- Phone
- Free local calls
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Desk
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Slippers
- Shower only
- In-room safe (laptop compatible)
- Cable TV service
- Free WiFi
- Pillow menu
- TV size: 42
- TV size measurement: inch
- MP3 docking station
- Rainfall showerhead
- Furnished balcony
- Private hot tub
- Free long-distance calls
- Free international calls
- Minibar (stocked, free items)
- Towels provided
- Bedsheets provided
- Smart TV
- Number of beds 1
- Soap
- Shampoo
- Toilet paper
- Braille signage
- Visual fire alarm
- Toothbrush and toothpaste available on request
- Private hot tub (indoor)
Parking
Free self parking , Free valet parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Guests are offered a complimentary full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Reflexology
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Handrails in hallways
- Handrails in stairways
- Braille or raised signage
- Wheelchair-accessible path to elevator
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
Nearby Activities
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Pilates classes on site
- Horse riding nearby
- Ecotours on site
- Playground on site
- Miniature golf on site
- Fitness classes on site
- Basketball on site
- Hiking/biking trails on site
- Hiking/biking trails nearby
- Bowling alley on site
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
Optional extras
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions.
Contactless check-out is not available
Service animals are allowed
Service animals are exempt from fees/restrictions
Security system
Mobile key entry is not available
Staffed front desk
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Contactless check-in is not available
Cashless transactions are available
Carbon monoxide detector
Smoke detector
Debit cards
Children and extra beds
- Children are welcome.
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Cashless payment methods are available for all transactions.
Hotel Names
- Moon Palace Grand All Inclusive Cancun
- Grand Moon Palace All Inclusive All-inclusive property Cancun
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- Grand Moon Inclusive Cancun
Awards & Affiliations
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- EarthCheck
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