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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Sundeck
Private beach, white sand, free beach cabanas, sun loungers
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • All inclusive
  • Breakfast included
  • Parking included

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪6 min drive‬
  • Riviera Cancun Golf Resort
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Swim Up Suite Garden View

  • 850 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View | Premium bedding, free minibar, in-room safe, desk

Grand Family Suite Garden View

  • 1658 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite | Premium bedding, free minibar, in-room safe, desk

Grand Presidential Suite

  • 2497 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Honeymoon Suite - King Size Bed

  • 829 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed | Premium bedding, free minibar, in-room safe, desk

Grand Governor Suite - King Size Bed

  • 1625 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very Good, (2628)
The price is $470
per night
$573 total
includes taxes & fees
Apr 5 - Apr 6
Moon Palace Cancun - All Inclusive

About this property

Moon Palace The Grand Cancun - All-inclusive

5-star Cancun property close to Moon Palace Golf Club
Spend the day relaxing at Moon Palace The Grand Cancun - All-inclusive's private white sand beach or practicing your swing at the onsite golf course. Then enjoy a meal at one of the property's 12 restaurants.
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Moon Palace The Grand Cancun - All-inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. Summer fun is a breeze at Moon Palace The Grand Cancun - All-inclusive, where you can play a round of golf at the golf course and cool off in one of the 9 outdoor swimming pools.

Guests can enjoy a complimentary breakfast. Dining is available at one of the property's 12 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 swim-up bars and 9 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Moon Palace The Grand Cancun - All-inclusive has designated areas for smoking.

Guests are offered a complimentary full breakfast.
Caribeño - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 861 out of 1459 reviews
Rating 8 - Good. 273 out of 1459 reviews
Rating 6 - Okay. 141 out of 1459 reviews
Rating 4 - Poor. 78 out of 1459 reviews
Rating 2 - Terrible. 106 out of 1459 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Weixi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very good trip
Stayed 7 nights in Dec 2024

8/10 Good

swim, Burnaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wait for the golf car for long time
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammed Adil Khan, Sammamish

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Dec 2024

10/10 Excellent

Lee Denley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My only complaint involves the JC Steakhouse, in my opinion it was subpar. I expected so much more, the menu was sparse, as far as available sides, asking for a simple salad dressing substitute was frown on, despite arriving early and at first seating we were placed at the very front in a high traffic area, my steak arrived on an enormous plate with a minuscule garlic clove so presentation left a lot to be desired, i give superior points for their decor and ambience but the rest does not live up to the ambience
Stayed 6 nights in Dec 2024

10/10 Excellent

JUYEON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengo 5 años acudiendo a este hotel y la atención que me dieron en esta ocasión fue extraordinaria, me queda claro que utilizar expedía tiene sus recompensas. Cecilia nuestra concierge hizo que nuestra experiencia fuera mejor de lo planeado y Adriana Cadena me ayudó en todo momento con mis hijos, sin duda vuelvo. Compré un certificado para volver que me vendieron ahí y después me arrepentí porque puede ser que no reciba el mismo trato que por expedía, espero que si.
Stayed 3 nights in Dec 2024

4/10 Poor

Ryan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2024

2/10 Terrible

Mohsen

Traveled with group, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We booked a five-day honeymoon package at the Grand Moon Palace in Cancun, expecting a luxurious and memorable experience, but it turned out to be extremely disappointing. 1. Unpleasant Room and Odor: Our room faced a public restroom, filling it with a constant unpleasant smell. The view was equally bad—an industrial-looking park. 2. Constant Noise: Workers in the park ran compressors and assembled scaffolding all night, making sleep impossible. 3. No Honeymoon Perks: Despite paying significantly more, we received no additional amenities—no champagne or any thoughtful touches. 4. Poor Service: Requests like water took hours, if fulfilled at all. Housekeeping was also unreliable. 5. Walking Long Distances: I had to walk two kilometers to the lobby and back just to get water, with no transportation assistance available. 6. Hygiene Issues: Trash sat in hallways overnight, attracting raccoons and posing safety risks, especially for children. 7. Dirty Dishes: It appeared dishes were not properly cleaned and reused for food service. This trip was supposed to be a romantic and memorable experience, but it turned into a stressful ordeal. The constant noise, poor service, and lack of hygiene standards ruined what should have been a joyful occasion. This hotel does not meet the standards expected for a honeymoon or a five star hotel!
Stayed 5 nights in Dec 2024

6/10 Okay

Alma, Vacaville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and service staff were wonderful. However, it was not our best experience. We arrived to a dirty room, like open beer cans in the mini fridge and oil all over the floor. they put us next to a construction site. We had to move rooms. They did not restock our snacks and mini fridge. They were supposed to provide us with Expedia VIP wine and treats and they brought candies wrapped unlike the effort they put in last time. Before we left I called and emailed and I voiced it was my daughter’s birthday and we would like a cake but they said they couldn’t do it 24 hours before. And they wouldn’t accommodate that. Very different from our first time there. They made everything feel so special the first visit and this visit was very mediocre. Also, the water would not get hot so don’t plan on taking a hot bath. Lukewarm at best.
Stayed 5 nights in Nov 2024

10/10 Excellent

Praneeth Venkata, Brampton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are just back from an awesome 5N/6D trip to the Moon Palace The Grand. It’s a great place for families with kids. Our 12y old boy enjoyed the water park and our 4y old girl enjoyed the playroom. The dining options were great. The transportation within the resort is an added benefit. The entire property is a world within itself.
Stayed 5 nights in Dec 2024

2/10 Terrible

Mozhgan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Grand Palace Cancun, and while the property itself was beautiful, the experience was disappointing. Upon arrival, we were offered hotel credit if we attended a sales presentation, which was described as a 90-minute meeting. Instead, it lasted over 5 hours. During this time, we weren’t allowed restroom breaks despite multiple requests. At the end, we were pressured to sign up for a $90,000 VIP membership, and after declining, the staff’s attitude completely changed. They became rude and dismissive, and when we asked for transportation back to our room, we were ignored and left to find our own way. The problems didn’t end there. On rainy evenings, my 7-year-old child and I waited nearly 50 minutes at the beach for a hotel vehicle, only to be told they were reserved for VIP members. We had no choice but to walk 30 minutes in the rain back to our room. To make matters worse, we found a cockroach in our room that terrified my children. When I called the concierge for help, I was told it wasn’t their responsibility, and no one came to assist us. The hotel’s policy of leaving used dishes outside rooms overnight attracted wildlife like coyotes and raccoons!! The hallways were unsafe at night, with large animals roaming freely. They were big enough to harm my child, and despite several complaints, the staff did nothing to address the issue. Overall, I felt unsafe, stressed, and ignored throughout my stay. I would not recommend this to anyone!!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love coming to the grand, every time we visit we have the best time!
Stayed 2 nights in Dec 2024

10/10 Excellent

Helen Asselin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking through Expedia gave us access to our own concierge who was able to book all of our dinner reservations at our request (with 3 days booked even before we arrived). We also got a late checkout and resort credits. Was an amazing experience and will definitely be booking this way again!
Stayed 8 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Maria G, Garden Grove

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Resort was fine but we did not got any of the VIP promotions from Expedia
Stayed 6 nights in Dec 2024

2/10 Terrible

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great, however Expedia’s VIP treatment was very poor. We received nothing that was promised.
Stayed 6 nights in Dec 2024

10/10 Excellent

Crystal

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Jose Arturo, Bowie

Liked: Amenities
Great
Stayed 3 nights in Nov 2024

8/10 Good

Yan

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several excellent pools
Stayed 4 nights in Dec 2024

8/10 Good

Kristi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary service and amenities
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Stayed 3 nights in Dec 2024

10/10 Excellent

Lei, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

NAYOUNG

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
staff was friendly. However, the cleanliness of the bathroom and coffee machine beds was terrible. My first job at the hotel was cleaning. Room service always came with a broken cup.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pardeep Kaur

Stayed 7 nights in Nov 2024

10/10 Excellent

mengjiao, austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome hotel
Stayed 5 nights in Nov 2024