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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Free minibar, in-room safe, blackout drapes, iron/ironing board
Free minibar, in-room safe, blackout drapes, iron/ironing board
Exterior
Casino

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Room service
  • Spa

Explore the area

Map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Pyramid Master

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Pyramid Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Standard

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Standard

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Ocean Front

  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Sian Kaan Standard

Sian Kaan Standard | Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Master Suite

  • Sleeps 2
  • 1 King Bed

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  • All inclusive
  • Spa
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4.0 out of 5, Very Good, (4197)
$428 nightly
The price was $711
The price is $428 total
includes taxes & fees
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About this property

The Pyramid Cancun By Oasis - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 13 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 13 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 13 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Complimentary self parking is available on site.

The Pyramid Cancun By Oasis - All Inclusive has designated areas for smoking.

Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 bars/lounges
  • 13 restaurants
  • 2 beach bars
  • 2 coffee shops/cafes
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 474 out of 1292 reviews
Rating 8 - Good. 282 out of 1292 reviews
Rating 6 - Okay. 206 out of 1292 reviews
Rating 4 - Poor. 137 out of 1292 reviews
Rating 2 - Terrible. 193 out of 1292 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ramesh

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Mar 2025

2/10 Terrible

Ada Mariela

Disliked: Staff & service, property conditions & facilities
Worse place ever.
Stayed 3 nights in Mar 2025

2/10 Terrible

Kesler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very disappointed, specially for the food part, I’m vegetarian and they didn’t have many things at the menu and some restaurants didn’t have anything at all. (I know I should have checked the food options, but I’ve been to Cancun 4 times already and never had this problem before) don’t go during spring break, it’s awful and very noise, they do not control their teenagers costumers at all, and the Italian restaurants had the most disgusting food, (olive garde is a five stars next to it) we let them know but again our waiter I guess he was aware of that and apologized to us but it was out of his hands, also restaurants and buffets in general started to close and hour early and by they time the food didn’t even had the name tags next to them and if you just wanted to eat some dessert or fruits and you would go 30 minutes before closing, they wouldn’t let you sit, the bars menu also was limited or perhaps the knowledge of the bartenders still don’t know, the only things that I loved about the experience was the beach(the most turquoise waters I have ever seen) (and my concierge, she tried her best to fix everything but most of the things were out of her hands) by the way if you are not a member of the hotel, get the black bracelet, (thanks god I did) because if you get a color below the black you are gonna have an extremely limited, and if you get a smelling room ( because they are renovation) don’t stay talk to their customer service
Stayed 4 nights in Mar 2025

10/10 Excellent

ELIZABETH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property very professional staff
Stayed 6 nights in Mar 2025

10/10 Excellent

Corinthia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my experience at The Pyramid! As a female solo traveler I felt very safe & lots to do. Highly recommend!
Stayed 2 nights in Mar 2025

4/10 Poor

Deimys

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old and it was under construction. The first room we got assigned was clean but we couldn’t stay cause of the smell, since they were painting the rooms on the floor on top of our room and all the smell from the paint was getting into our room. Besides that we had to stay in the room for one night cause after talking to our concierge about the problem she didn’t do anything, after telling os that she will take care of the problem. Then we had to go ourselves to the lobby and solve the problem. The food in the buffet was always the same and 40 minutes before the hours all the employees will start putting the staff away and if you will try to get into the buffer 10 minutes before the closing time they won’t let you go in.For the restaurant we had to make reservations online were you have to wait in a chat for your confirmation, besides most of them were not available for the day or hours we planned to go. Two of the restaurants we try to go to didn’t have reservations available during any hours for any of the days of our stay. One didn’t even have any availability until one week later after our last day staying on the hotel. The show were too early and all the restaurants, food snacks and coffee will close at 10 after that you had to get room service that will cost an extra $15 USD in case you were hungry. One of the Italian restaurants named Dos Lunas was very disgusting we were a group of 6, where each of us ordered different plates and we couldn’t eat it.
Stayed 4 nights in Mar 2025

6/10 Okay

Carlos

Stayed 4 nights in Feb 2025

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Hhyhgft
Stayed 2 nights in Mar 2025

8/10 Good

Xiomara

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Ericka G Lopez

Stayed 5 nights in Feb 2025

10/10 Excellent

Saskia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here last week for our anniversary and we had an amazing time! The food was good, the service was excellent, the room was clean, absolutely no complaints! We would definitely recommend staying here, despite seeing some bad reviews, I still opted to stay and I don’t regret it!!! There was never a time where we were not taken care of, everyone checked in on us multiple times making sure we were catered to… we even received champagne and chocolate covered strawberries to enjoy our anniversary celebrations. The gesture was sweet. The ambiance is beautiful as well! Definitely coming back!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Bill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with exceptional customer service.
Stayed 4 nights in Feb 2025

10/10 Excellent

john Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Audory

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property and room was beautiful! Decent food hard to find. Don’t play at the casino, bc you won’t get paid back in US money. Pools were spectacular! No alcohol after 11 PM.
Stayed 4 nights in Feb 2025

8/10 Good

Dayveena

Traveled with family
Liked: Staff & service, amenities
I would definitely come back to visit this property. My daughter and I had such a fabulous time, however it was her birthday and they were supposed to provide a piece of cake and some wine. We never received it.
Stayed 4 nights in Feb 2025

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is large. We reserved a master suite as part of the Sian Ka'an adults only area offering a Sea View in the description. Our room faced the lagoon and not the ocean. We brought it to management's attention and they did nothing other than possibly moving us the next day. Never heard from anyone. We also could not eat at the Sian Kaan restaurants because reservactions were already booked days in advanced! Food was not great. Just different. We could not find any adults only pools other than beach club area. Will not go back.
Stayed 3 nights in Feb 2025

8/10 Good

Anne

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that it was both family friendly and offered so much for adults too. Beautiful and clean beach. They have the mist genuinely friendly and helpful staff. I was blown away with the customer service and helpfulness of everyone!
Stayed 5 nights in Feb 2025

10/10 Excellent

Meet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was so amazing , the service of staff , amazing sea view Room . i totally recommend to book for your next trip to cancun.
Stayed 4 nights in Feb 2025

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 5 nights in Feb 2025

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2025

10/10 Excellent

Diane Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how accessible everything is and everyone is very prompt especially room service.
Stayed 5 nights in Feb 2025

8/10 Good

Michelle

Stayed 1 night in Feb 2025

6/10 Okay

Quenny Lou

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Only thing thats is good here are restaurants We are black bands in Pyramid and did not like over all service. Not kid friendly at all, not much activities/shows to do/watch the whole time. Not recommended.
Stayed 7 nights in Feb 2025

8/10 Good

deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and our room was nice with a great beach view. The food at the restaurants was not outstanding, but pretty good. I was a bit annoyed by the "concierge" that claimed to be there for our service but then schemed to get us to join a "pampering breakfast" that was really a sales pitch for a "vacation club". BEWARE!
Stayed 4 nights in Feb 2025