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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Creator video
Lobby
20 restaurants; breakfast, lunch, and dinner served
Sian Kaan Master Suite | Free minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All inclusive
  • Spa
  • Parking included
The current price is $369
includes taxes & fees
May 30 - May 31

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard | Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Standard

7.2 out of 10
Good
(50 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front | Free minibar, in-room safe, blackout drapes, iron/ironing board

Pyramid Ocean Front

7.0 out of 10
Good
(37 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Pyramid Master

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front | Free minibar, in-room safe, blackout drapes, iron/ironing board

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
Zona Hotelera
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.1 out of 5, 1,979 reviews
The Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with safes and complimentary bottled water. 50-inch flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include showers, bathrobes, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive like a complimentary children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 20 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 15 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Complimentary self parking is available on site.

The Pyramid Cancun By Oasis - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Basic alcoholic beverages included

Room service during certain hours

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.94 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun

Pyramid Grand Oasis All Inclusive

Pyramid Grand Oasis Cancun

Pyramid Grand Oasis

The Pyramid at Grand Oasis All Inclusive

Pyramid Grand Oasis All Inclusive All-inclusive property Cancun

Pyramid Grand Oasis All Inclusive All-inclusive property

Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 685 out of 1778 reviews
Rating 8 - Good. 367 out of 1778 reviews
Rating 6 - Okay. 294 out of 1778 reviews
Rating 4 - Poor. 179 out of 1778 reviews
Rating 2 - Terrible. 253 out of 1778 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Jolea

Stayed 6 nights in Feb 2026

4/10 Poor

Sean

Most things here were just average at best. It’s a huge resort with a couple of large pool areas but hardly any loungers. All part for them to upsell cabanas and “beach clubs” we did this a couple of days but not with the extra charges for an all inclusive resort. Biggest disappointment - everywhere is under staffed. Every bar is a long wait during the day, swim up bars and beach club bars were almost always 10-15mins. Very few servers to bring drinks or to serve at the bars, unless you’ve paid for the extras at the beach clubs. Restaurant reservation weren’t the easiest to make happen but the food was generally good, but never fantastic. Overall, I’ll stick to RIUs for a better all inclusive experience in the future.
Stayed 6 nights in Feb 2026

2/10 Terrible

damya

Stayed 4 nights in Feb 2026

2/10 Terrible

Jorge Alexander

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
What appears to be a vibrant, all-inclusive getaway at Pyramid at Grand Oasis quickly becomes one of the most disappointing resort experiences I’ve had. The promised quality service and variety of dining options are mostly a façade. Traveling with a group, we were told the resort was “extremely busy,” which became the excuse for every issue that followed. In five nights, we only ate together twice (both after 9 p.m.) and every restaurant brought new frustration. Sakura served bland, unbalanced sushi, and Bahia Steak House was the worst of all: tough steaks, unappealing appetizers, and a kitchen unable to cook a simple medium-rare correctly. Tatish Buffet felt unsafe, with gray, lukewarm food sitting out for hours and long wait times. Hosts regularly made being seated feel like a problem, even bringing one person in our group to tears with their harsh tone. Only Le Buffet and The White Box offered consistently edible food. Drinks were just as disappointing. Most bartenders seemed inexperienced, cocktails tasted cheap and watered-down, and quality varied wildly. The only reliable bar was Sian Khan. While the pools and beach look appealing, the rooms were outdated, uncomfortable, and had bug problems. To make matters worse, nearly everything closed by 11 p.m., and many advertised amenities, like karaoke, were exaggerated or nonexistent. Overall, I cannot recommend this resort to anyone.
Stayed 5 nights in Feb 2026

10/10 Excellent

Eren

Stayed 6 nights in Feb 2026

6/10 Okay

Shelly

Traveled with partner
Disliked: Cleanliness
Call tax a tip, because that’s what it is. You never know how much anything really is as far as tours and stuff. Book them ahead of time to save money. Also, the check out process can be long. You have to wait in the same line as the check-in people. Bar tenders were awesome, food was just okay, and rooms are not the cleanest. Floors are kinda dusty and dirty and we did sets a clock roach in our room at night. Bed was okay.
Stayed 4 nights in Feb 2026

10/10 Excellent

kessandra

Liked: Cleanliness, staff & service, amenities
Excellent staff, everyone was helpful and friendly
Stayed 8 nights in Feb 2026

6/10 Okay

Amy Jo

Traveled with group
Liked: Cleanliness, property conditions & facilities
Housekeeping was great. Drinks and food sub par. A couple of restaurants tried to upcharge on drinks even though our concierge had informed us prior that was not to be the case. We spent the week in a bit of confusion as to what was available with our all-inclusive pkg. Very few umbrellas for pool lounging.
Stayed 7 nights in Feb 2026

8/10 Good

Lance Myron King Melitta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay good food
Stayed 5 nights in Feb 2026

4/10 Poor

Alice Marie

Food was mediocre, we were hit with addition fees upon checking in for what the call hotel resort fees of over $200, this is only in the Mexican state of Quintana Roo, taxis are outrageous expensive compared to Puerto Vallarta. adult pool area is right next to the party area and the music was unbelievably loud. If you happened to miss a reservation for dinner they will charge you, staff at restaurants and pool was the only saving grace as they were super nice and helpful, not so much the staff in the check in areas. Room was ok, some issues with water pressure a few times but we managed. We will NOT be going to Cancun area again as there is are hidden cost in everything
Stayed 21 nights in Feb 2026

4/10 Poor

Majed

Stayed 6 nights in Feb 2026

10/10 Excellent

Nelya

Stayed 4 nights in Feb 2026

10/10 Excellent

Eldar

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in Feb 2026

2/10 Terrible

Laura

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was out of date. Tall tub difficult to get into to shower. The second shower was the same but tiles missing all grout and shower didnt work well, pulled spiut tab and it would fall out. When scheduling booking couldnt add 2nd person but when emailed they gave me a quote i would pay at the hotel for adding. Once arroved thwy told me pricing had gone up and was more expensive and would not honor their pricing. The food was mediocre and drinks were all basic. They didnt have creams or liquored flavors that are more in style for flavouraed drinks. The margaritas and pina coladas were basic ad missing flavor. And only 1 option of beers. Struggled getting into getting food at restaurants and drinks. The outdoor food bars had food sitting out in sun for hours and most food spoiling witing for someone new to get sick. Not enough chairs in the beach onces they did have were mostly all in plain sun and missing umbrellas... but you could pay for them and they could offer some with umbrellas. Dont make same mistake as i did and spend a few more dollars and go to a better quality hotel.
Stayed 5 nights in Feb 2026

6/10 Okay

Charline

Stayed 3 nights in Feb 2026

2/10 Terrible

Stacey

Traveled with partner
Disliked: Cleanliness, amenities
We booked an ocean front room, when we arrived the front desk told us the resort was sold out, the room wasn't available. We would be put in a standard room. No upgrades were available for the whole week. They were quite rude about it and told me to deal directly with Expedia about a refund for the downgrade in room. I had a manger get involved, still unable to provide me with any type of upgrade for our room for the whole trip. We had the pearl bracelet that got us better food options, however the resort was booked and reservations for dinner each night was booked. After complaining about the service, I managed to get dinner reservations made for each night, I didn't choose, they gave me what they could. The a la carte breakfast looked nice, however upon arrival we were told it was a 45 min wait for a table. Each morning was the same. We showed up late for our reservation at the Italian restaurant. our mistake, we thought the reservation was for 9, it was for 7 They refused to seat us without our confirmation slip. The manager of the restaurant actually walked all the way to our building to get the confirmation paper from our concierge, walked it back to prove us wrong, then told us we could go to the buffet. The restaurant was not full, it closed at 10, he would seat us if we could prove our reservation was for 9 but would not seat us because it was at 7. The customer service was no bueno! 2/10. The beach was perfect, bali beds had excellent service 9/10 Food 5/10 Room 3/10
Stayed 4 nights in Feb 2026

8/10 Good

Sefika

Liked: Cleanliness, amenities, property conditions & facilities
“The hotel lacks sufficient lounge space, and many guests reserve seats very early in the morning, which creates inconvenience. Additionally, there are not enough restaurant reservations available. Aside from these issues, everything else was fine.”
Stayed 4 nights in Feb 2026

6/10 Okay

Michael, St Augustine

Stayed 5 nights in Feb 2026

10/10 Excellent

GERMAN TEJEDA

Stayed 7 nights in Feb 2026

8/10 Good

Jillian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The amenities were excellent, and the rooms were cleaned daily. Sometimes we had to request new toiletries/water after the room was cleaned. This level (pyramid) gets you more access than some other rooms at the same resort, which was great! We had more dining options.
Stayed 5 nights in Feb 2026

8/10 Good

Matt

Stayed 1 night in Feb 2026

4/10 Poor

Justin

Stayed 5 nights in Feb 2026

2/10 Terrible

Maria Adriana

Traveled with family
Liked: Cleanliness
The room , how we buy our packages in advance and pay estar for rooms to be in ocean view and king size beds and when we get their they don’t tell us nothing until they take us to our room and nothing what I paid for in advance , last time I’m staying in this hotel
Stayed 6 nights in Feb 2026

10/10 Excellent

karina lopez

Stayed 6 nights in Nov 2025

10/10 Excellent

Olusegun

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff
Stayed 3 nights in Oct 2025