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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Exterior
Creator video
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
15 bars/lounges, 2 beach bars, poolside bar
Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Room service
$332
includes taxes & fees
Oct 10 - Oct 11

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Pyramid Standard

1 bedroom, free minibar, in-room safe, blackout drapes

Pyramid Standard

7.2 out of 10
Good
(39 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

1 bedroom, free minibar, in-room safe, blackout drapes

Pyramid Ocean Front

  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

1 bedroom, free minibar, in-room safe, blackout drapes

Suite Pyramid Master

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout drapes

Suite Pyramid Junior

  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

1 bedroom, free minibar, in-room safe, blackout drapes

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Standard

Sian Kaan Standard | 1 bedroom, free minibar, in-room safe, blackout drapes

Sian Kaan Standard

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Grand Oasis Cancun - All Inclusive

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.0 out of 5, 1,666 reviews
Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bathrobes, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive like a complimentary children's club and an outdoor pool.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 20 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 15 bars/lounges. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers outdoor tennis courts, a steam room, and a fitness center. Complimentary self parking is available on site.

The Pyramid Cancun By Oasis - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Benazuza Adults Only - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.
Market Place and Bites - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
The White Box Gastrobar - This bistro specializes in international cuisine and serves lunch only. Open daily.
TunKul Food Hall - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Careyes Adults Only - This fine-dining restaurant specializes in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (6,458 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 30 per stay for guests under 25 years old staying between 01 February - 30 April
  • A tax is imposed by the city: USD 4.30 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Free WiFi in public areas has a 4-device limit
Guests under 2 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Reviews

The Pyramid Cancun By Oasis - All Inclusive Reviews

7.2

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 582 out of 1505 reviews
Rating 8 - Good. 311 out of 1505 reviews
Rating 6 - Okay. 234 out of 1505 reviews
Rating 4 - Poor. 158 out of 1505 reviews
Rating 2 - Terrible. 220 out of 1505 reviews

Reviews

6/10 Okay

Akshay

Stayed 7 nights in Jul 2025

8/10 Good

Elna

Liked: Cleanliness, property conditions & facilities
I like the amenities and the shows every day activities. It was fun. But i don't like some of the stuff are lack of knowledge they doesn't know where the right direction. Like my experience I'm asking about where to go for a restaurant reservation. They send us to a wrong dept. Like literally twice that they send me to the wrong person. Also about money changing you to go to the front desk and go to the line for the people who check in and check out. Then u are there the front desk tell me to go to the 3rd person and go to the other line. So annoying and wasting my time to that line then tell me not there but to the other person. The front desk are mean! Overall not organized and very inconvenient.
Stayed 5 nights in Jul 2025

10/10 Excellent

renatha

Liked: Cleanliness, amenities, property conditions & facilities
Great location, great food, great staff. Noted that the areas near the airport stink sewer a lot - they say because of seaweed, not sure. The hotel stays in a great area, with no rocks on the beach
Stayed 5 nights in Jul 2025

4/10 Poor

ROLANDO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Zobeida

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
It’s an all inclusive but the people who work here are very rude and not wanting to help guest. My room was dirty they came in very day to due the beds but never cleaned the floor (sand was on the floor from coming back from the beach) the towels were never replaced. The restaurant that are (all inclusive ) were disgusting the food around the property was terrible. Beds were small water will stay up in the bath and sink took a while for it to drain.
Stayed 6 nights in Jul 2025

2/10 Terrible

Carmen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dont go to this resort is the worst hotel there i never been, customer service terrible and the food too, the people who work there they are unprofessional and They only smile when you show them that you are going to leave them a tip, dont go there if you want to have a nice vacation.
Stayed 3 nights in Jun 2025

4/10 Poor

Norma Linda, Penitas

Liked: Cleanliness
My room was 1320 oceanfront, too many stairs. A/C wasn’t working asked for fan. They didn’t bring a fan.Asked to change room they said, no. If you go to relax too much walking.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 3 nights in Jul 2025

4/10 Poor

Christopher

Disliked: Staff & service

Not for English speaking people

I was not happy at this resort. Started off good though. We got an upgraded room and when I tried to extend the study because it was our honeymoon, thst was an issue. Then they come with these weird added fees probably bc I can’t tell the difference between pesos and American money. The entertainment was blahhhhhhhhhh. They cater specifically to the Spanish speaking people. Their concerts are all in Spanish. Everyday. I did enjoy the kinky spot. Thst I would give a 10 even tho they close so darn early. They put u to bed early 10/11 pm shucks im just getting started all that is left open is the Spanish concert. We had a nice time at the bay Terraza. We were able to play pool but again they close at 11. Here is the best part..,,,. One of their staff came in our room and took 340.00.. we reported it. They searched our room like we was the ones who stole something. 2 days later they returned the money I guess after checking their cameras. There was no compensation for these shenanigans. There was nothing to ensure this wouldn’t happen again. The staff would ring the bell and then come right in instead of waiting for a response I had to report thst too. The staff. Are all Spanish speaking and speaks no English unless they just didn’t want to b bothered. Bahia steakhouse and le petite restaurant I give a 10. There may have been 2 or 3 of the staff that was cool but we are good tippers when treated right so they caught on quickly. Long story short never will I ever visit again
Stayed 1 night in Jul 2025

2/10 Terrible

La Namee

Stayed 2 nights in Nov 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Fatbardha

Liked: Cleanliness, property conditions & facilities
It was wonderful vacation Buffet has very kind staff to work one off them was Rudy very kind thank you Rudy for your service
Stayed 6 nights in Jun 2025

2/10 Terrible

LaTonya

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a room that was dirty, tub broke and bed bugs, vip would not switch me. I complained multiple times. Finally Natalia switched my room, later to find out it had roaches. I have been to Cancun multiple times and this was by far the worse experience ever and resort. I also brung my daughter and she wqs scared. We were denied entry into restaurants because they claimed it was adult only but I saw a kid with their family eating at Maki Taco and I hope me and my daughter were not denied because we are black. VIP staff was rude
Stayed 5 nights in Jul 2025

2/10 Terrible

hussien

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are thinking about staying here change your mind and stay some where else ive been to cancun multiple times this one i will never come back to. We walked into a dirty resort, after a pretty long wait for check in we finally made it to our room that looks nothing like the pictures. Dirty room faulty toilet and all around dirty area. I decided to walk back to the lobby to speak to someone about even possibly upgrading and got the run around was told by staff in the VIP check in if you have a problem go figure it with other end of the hotel staff members went there to get the run around. I immediately booked to the secrets hotel down the street went back to the room grabed our luggage, Tried to check out and still got the run around so just left. Was not going to let these guys ruin our vacation. Plenty of resorts around like i said dont walk run
Stayed 2 nights in Jul 2025

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities
This property the staff is pretty rude. They have no empathy towards people and can care less about your room situation. When you report an incident, it will take them hours before getting to you.
Stayed 4 nights in Jul 2025

8/10 Good

CHARLES

Traveled with partner
Overall We would come back again
Stayed 4 nights in Jul 2025

6/10 Okay

Romona

Stayed 3 nights in Jul 2025

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this resort. We are coming back this year and booking here again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Will definitely be back
Stayed 3 nights in Jul 2025

8/10 Good

Alexis

Stayed 2 nights in Jun 2025

8/10 Good

Nat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good resort to stay at

Typical Cancún super resort with par snacks and better buffets. Marketplace was the best restaurant we tried.
Balcony room view to partial beach
Balcony room view to bay
Beach
View inside pyramid at night
Stayed 2 nights in Jun 2025

2/10 Terrible

Eugenio

Stayed 5 nights in Jun 2025

6/10 Okay

Sonia

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

Brianna A

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Los cuartos muy viejos no me gusto tienen que hacerle una buena remodelacion, segundo las acrividades muy flojas faltas mas actividades para entretener las gente en mas en la horas de la noche el 90% a las 10:30 pm se termina todo.
Stayed 5 nights in Jun 2025

8/10 Good

Verna, Rio Rancho

Traveled with family and small children
Liked: Staff & service, amenities
Beautiful property, rooms were clean and well maintained. We came with our son’s family, property is geared for a younger crowd. A little too much walking to the various restaurants for us! Good choices of food. People were swimming in the ocean, but the beach and water were full of Sargasso, very uninviting! The pool is beautiful, huge and very clean!
This shows only part of the pool
The Beach
The Grounds
Partial ocean view room
Stayed 1 night in Jun 2025