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The Royal Sands Resort & Spa All Inclusive

4.0 star property

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Photo gallery for The Royal Sands Resort & Spa All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Interior
Exterior
1 bedroom, premium bedding, pillowtop beds, in-room safe
Microwave, coffee/tea maker, cleaning supplies

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping
  • Spa

Explore the area

Map
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪16 min walk‬
  • La Isla Shopping Mall
    ‪18 min walk‬
  • Aquaworld
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Ocean View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(144 reviews)
  • 429 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

43-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

9.4 out of 10
Exceptional
(82 reviews)
  • 945 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite - Two Children

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite - Two Children

9.0 out of 10
Wonderful
(2 reviews)
  • 429 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Bedrooms

View from room

Deluxe Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(29 reviews)
  • 1373 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beachfront

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Beachfront

9.6 out of 10
Exceptional
(8 reviews)
  • 1373 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Beachfront

43-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom, Beachfront

9.6 out of 10
Exceptional
(22 reviews)
  • 945 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite, Beachfront

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, Beachfront

8.8 out of 10
Excellent
(47 reviews)
  • 429 sq ft
  • Beach view
  • Sleeps 2
  • 2 Double Beds

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  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, (3256)
$324 nightly
The price was $804
The price is $324 total
includes taxes & fees
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About this property

The Royal Sands Resort & Spa All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Royal Sands Resort & Spa All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor tennis courts, a marina, a health club, and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Royal Sands Resort & Spa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach property also offers a complimentary children's club, a children's pool, and outdoor tennis courts.

The Royal Sands Resort & Spa All Inclusive has designated areas for smoking.

La Veranda - This poolside family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Char Hut - This poolside café specializes in American cuisine and serves light fare only. Open daily.
Sidelines Sports Bar - Onsite sports bar. Happy hour is offered. Open daily.
Sand Dollar - This seafood restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at The Royal Sands Resort & Spa All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Bicycling
Tennis
Tennis lessons

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free extended parking on site

Food and drink

  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Char Hut
  • Hacienda Sisal
  • La Veranda
  • Sand Dollar
  • Sidelines Sports Bar

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Paddleboard
  • Playground
  • Shopping
  • Snorkeling
  • Tennis lessons

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 15 buildings
  • 9 floors
  • Built in 2000
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation
  • A tax is imposed by the city: USD 4.19 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Royal Sands
Royal Sands All Inclusive
Royal Sands All Inclusive All-inclusive property Cancun
Royal Sands Cancun
Sands All Inclusive
Royal Sands All Inclusive All-inclusive property

The Royal Sands Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1538 out of 2653 reviews
Rating 8 - Good. 591 out of 2653 reviews
Rating 6 - Okay. 310 out of 2653 reviews
Rating 4 - Poor. 107 out of 2653 reviews
Rating 2 - Terrible. 107 out of 2653 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Royal Sands Resort & Spa All Inclusive

Amazing family resort. Highly recommend.
Stayed 1 night in Mar 2025

4/10 Poor

Heather

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff and manager were very very rude and not accommodating. Often condescending. We had issues both at check in and check out that frankly ruined the experience for the adults in our group. I had confirmed twice before arrival we would be given all inclusive access upon arrival (and had proof in writing) as we had flown on a red eye and did arrive early. When we arrived they refused to honor this. We had 3 exhausted young kids with us and they wouldn’t give even the kids wrist bands to go eat prior to their set time, which again was never mentioned to me when I had emailed twice to confirm otherwise. We were told they didn’t care who we spoke to and to go ahead and complain it didn’t matter. Check out was very similar upon questioning a few charges on our room I was told they were not “uncommon” and just to sign. And when I did ask about the resort tax she pointed to a sign and said “can’t you read you have to pay it”. The charge itself wasn’t an issue just the way we were spoken to when we did ask was super rude. The staff everywhere else in the hotel were great and lovely. However it’s unfortunate two staff members working at the desk were so awful they tainted the stay. I wouldn’t recommend a Royal Resort based on this.
Stayed 7 nights in Mar 2025

8/10 Good

Edgar

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Devan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place. I have 0 complaints and everything from the staff service to the dining options and sports bar, the Royal Sands is an absolutely phenomenal place!
Stayed 7 nights in Mar 2025

10/10 Excellent

Blake Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Princes, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Mirko

Stayed 2 nights in Mar 2025

8/10 Good

Daniel, Willow Street

Stayed 7 nights in Dec 2024

10/10 Excellent

LINGYUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Connie

Stayed 7 nights in Feb 2025

10/10 Excellent

Victoria A

Stayed 6 nights in Feb 2025

8/10 Good

Koichi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bar restaurant staff is short and will require a long wait for ordering and receiving..
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott Matthew

Stayed 8 nights in Mar 2025

10/10 Excellent

Damala Rafuls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our time at the Royal Sands. Check in was smooth and easy. Our concierge Dylan was very responsive and helpful to us navigating our stay. Must mention German in Hacienda Sisal and Orlando and Roberto at la Veranda. They gave excellent wait service, were very friendly and efficient. The room was very comfortable for our family of 4. Our maid Herlinda was very professional and kept our suite immaculate. Food was pretty good even though it was buffet. The theme days made it more interesting so you were not eating the same thing everyday. Food at Hacienda Sisal was amazing, along with the live performances. Pools and grounds were always immaculate and clean. Only thing was the presentation for the timeshares could have been shorter especially when it was evident that we were not going to make such an important decision on the spot.
Stayed 7 nights in Mar 2025

10/10 Excellent

Katherine

Stayed 7 nights in Mar 2025

8/10 Good

Bishnauth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Awesome!
Stayed 7 nights in Mar 2025

10/10 Excellent

Yanique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained. The bathrooms and kitchens could use some updating. You have to exit the front to use the gym and spa services which is odd. There is only one main restaurant for breakfast which can be very busy. The beach is beautiful and there are lots of chair but you have to get up early to reserve or you may not get one. Beach volleyball is available but it sends to be overtaken by older men making it intimidating for teenagers and women to participate. If you order pool service or dine you need to give your key card, which becomes tedious and inconvenient as the week goes on. For example if you are at the pool and give your key card to order. You have to close the tab to get the card if you need to go back to your room for something. Not easy when servers are busy. The kids club is great. The tennis courts are in good condition. The spa is nice. The sushi restaurant ant was our favourite. There are lots of activities to keep you busy. Buses run right out front to safely take you downtown. Everyone working there is kind and friendly and deserve a raise. The market on property is convenient and has lots of products. We would return.
Stayed 7 nights in Mar 2025

10/10 Excellent

Sandip Savjibhai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here exceeded our expectations. The staff was excellent, and the property was well kept. We enjoyed the food options, and that there was a Starbucks, store, and gift shop on the property. We felt spoiled being able to order tacos and drinks while we sat on the beach. The beach is beautiful at this resort. We wished the outdoor hot tubs would have been warmer, but that was our only complaint. We would totally stay here again!
Stayed 5 nights in Mar 2025

10/10 Excellent

Leslie

Stayed 4 nights in Feb 2025

4/10 Poor

Abram

Liked: Cleanliness
Disliked: Property conditions & facilities
The pool waiters, Tomas and Gabriel, were magnificent and truly the highlight of the trip. This is a timeshare resort that primarily caters to guests aged 70 and above. If you're looking for sleek designs and over-the-top customer service, this isn’t the place for you. I'm not joking—if there are 1,000 visitors, 990 of them will be elderly, and the other 10 will be their 50-year-old children and grandchildren. The food is below par, and the resort’s systems are outdated. The furniture in the rooms feels straight out of the mid-'90s—think Golden Girls style. This isn't your typical resort; it's a true timeshare hotel trying to sustain itself by selling rooms owned by timeshare holders. However, the infrastructure isn’t set up to accommodate such a large number of guests. There are too few restaurants, meaning you'll likely end up at the subpar buffet instead of the reservation-only dining options. If you want a poolside chair, be prepared to get there at 5 a.m. to place a flag—and return every hour to ensure it hasn’t been taken (this is not an exaggeration). Even at the reserved restaurant, there’s an upcharge for quality food. The poke bowl was solid, but the sushi was the worst I’ve ever had—they use lox-style salmon instead of fresh sushi-grade fish. It’s clear that the focus isn’t on quality but rather on accommodating the masses within a limited system. That said, the beauty of this resort lies in the families who have been coming here for over 30 years.
Stayed 3 nights in Mar 2025

4/10 Poor

Lori

Traveled with family
Disliked: Amenities, property conditions & facilities
Property is dated and pool and pool bars close at 6pm! Food is not good at all and not enough choices. Older clientele and service is weak. Everything requires room service so you have to tip every time you turn around. Very annoying
Stayed 7 nights in Feb 2025

6/10 Okay

Miel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Slow service around property and all inclusive was a hassle with having to give your room key at lunch or dinner or even at some bars and then waiting to get it back. Also all inclusive was not really all inclusive as there was a lot that had sur charges.
Stayed 1 night in Mar 2025

10/10 Excellent

George

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, cleanliness, and staff. The pools and beach were amazing. The children’s slides were so much fun and it is a perfect choice for a family. The only thing we did not like was the reservation times for dinner. Unless you are a member you get whatever times are left over for the specialty restaurants. Usually, being 8:30 and 9pm. Too late for our family.
Stayed 5 nights in Mar 2025