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The Royal Sands Resort & Spa All Inclusive

4.0 star property

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Photo gallery for The Royal Sands Resort & Spa All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Exterior
Balcony view
On the beach, white sand, sun loungers, beach umbrellas
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Luxury Avenue Shopping Mall
    ‪4 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪5 min walk‬
  • Ballenas Beach
    ‪8 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Ocean View

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 2 Double Beds, Ocean View

  • 429 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

43-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

  • 945 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite - Two Children

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite - Two Children

  • 429 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Bedrooms

View from room

Deluxe Suite, 2 Bedrooms

  • 1373 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beachfront

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Suite, 2 Bedrooms, Beachfront

  • 1373 sq ft
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Beachfront

Terrace/patio

Deluxe Suite, 1 Bedroom, Beachfront

  • 945 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite, Beachfront

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, Beachfront

  • 429 sq ft
  • Beach view
  • Sleeps 2
  • 2 Double Beds

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Aerial view

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  • All inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (5809)
The price is $437
per night
$437 total
includes taxes & fees
Mar 8 - Mar 9
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About this property

The Royal Sands Resort & Spa All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Royal Sands Resort & Spa All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor tennis courts, a marina, a health club, and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Royal Sands Resort & Spa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach property also offers a complimentary children's club, a children's pool, and outdoor tennis courts.

The Royal Sands Resort & Spa All Inclusive has designated areas for smoking.

La Veranda - This poolside family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Char Hut - This poolside café specializes in American cuisine and serves light fare only. Open daily.
Sidelines Sports Bar - Onsite sports bar. Happy hour is offered. Open daily.
Sand Dollar - This seafood restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at The Royal Sands Resort & Spa All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Bicycling
Tennis
Tennis lessons

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free extended parking on site

Food and drink

  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Char Hut
  • Hacienda Sisal
  • La Veranda
  • Sand Dollar
  • Sidelines Sports Bar

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Paddleboard
  • Playground
  • Shopping
  • Snorkeling
  • Tennis lessons

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • Elevator

More

  • 15 buildings
  • 9 floors
  • Built in 2000
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 3.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Royal Sands
Royal Sands All Inclusive
Royal Sands All Inclusive All-inclusive property Cancun
Royal Sands Cancun
Sands All Inclusive
Royal Sands All Inclusive All-inclusive property

The Royal Sands Resort & Spa All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1508 out of 2574 reviews
Rating 8 - Good. 578 out of 2574 reviews
Rating 6 - Okay. 288 out of 2574 reviews
Rating 4 - Poor. 103 out of 2574 reviews
Rating 2 - Terrible. 97 out of 2574 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

MARGARET, randolph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 8 nights in Nov 2024

6/10 Okay

Malgorzata

Traveled with family
Liked: Cleanliness, staff & service
Could be better for the price. Not much of a choice to enjoy anything not many restaurants on the property and food is good though not much of a choice to choose.
Stayed 4 nights in Nov 2024

8/10 Good

Wiley, Cedar Bluff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new food and dining arrangements are bad
Stayed 5 nights in Nov 2024

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Favorite Cancun resort so far. Super clean, fantastic service. Great food and drinks. Although the buffet could be better. Phenomenal beach and pool. (Just wish they would set up the volleyball net for more than 1 hour per day.) Will definitely return.
Stayed 5 nights in Aug 2024

6/10 Okay

Romesh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was terrible. I am not a fussy eater. It was the same crap every day. Don't eat the boneless buffalo wings at sidelines. As they are chicken nuggets packed with salt. Leaves a nasty taste in the mouth. The poolside drinks were heavily watered down. ( Their own brands) All premium drinks like Bacardi, Jack Daniels etc you have to pay for in an all inclusive package ?.I have stayed at various hotels and all drinks have always been included. But NOT here. Myself and other guests I spoke to had vomitted from the dodgy cocktails at the bar. This is probably salmonella poisoning down to unhygiene practices when handling dairy mixes. The wine offered at dinner was like a bottle of Sarsons malt vinegar. Absolutely vile. I drank a bit which gave me chronic heart burn. I ordered lunch on 2 occasions at the poolside. And both occasions the staff did not deliver. Maybe it was too much for them. It's a shame . The place has great views, a good pool. But completely let down with the food & Drinks. I have been to Cancun many times. This must be the worst hotel in terms of food & Drink. I would never return to Royal Sands again and any hotel affiliated with them. Void like the corona virus. I had to buy my own drinks from the supermarket and sit in the apartment. The Royal Sands needs to stop reducing costs in terms of Food and Alcoholic beverages in this competitive market. You can see that max profitability is more important to this resort.

2/10 Terrible

Yudit

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The resort itself was clean and well-maintained, which we appreciated. However the food was a serious issue. Unfortunately we experienced food poisoning during our stay, which was extremely concerning and disappointing, it didn’t matter which restaurant or type of food we tried at the resort; the quality was the same.
Stayed 5 nights in Nov 2024

10/10 Excellent

Michely

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good experience with Royal Sands. 10/10
Stayed 4 nights in Nov 2024

6/10 Okay

J

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The beach was great, the property was clean. Main compliant was that the water park area, the tennis/pickleball courts, and the basketball courts were closed due to maintenance. This limited activities for kids and teenagers. They have been shut down for a couple months, so it would’ve been nice to know before the trip.
Stayed 4 nights in Oct 2024

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were forced to change rooms on Saturday. We stayed Thursday to Sunday so moving on Saturday was inconvenient
Stayed 3 nights in Nov 2024

10/10 Excellent

Mauricio I

Liked: Cleanliness, amenities
The only thing you must pay your extras like steak etc
Stayed 2 nights in Nov 2024

10/10 Excellent

Lindsay

Liked: Cleanliness
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff.
Stayed 1 night in Nov 2024

8/10 Good

Arun

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

mahsa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we had a great experience with royal St hotel
Stayed 5 nights in Nov 2024

8/10 Good

Cecilia Celeste

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent i just wish that the food was more Hispanic ! Overall the experience was exceptional.
Stayed 9 nights in Nov 2024

10/10 Excellent

Thomas Michael

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility, super clean and the staff were extremely friendly and helpful. I love this place and keep going back because of the location and staff
Stayed 5 nights in Nov 2024

10/10 Excellent

Jagvir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was very well kept
Stayed 6 nights in Sep 2024

6/10 Okay

Paul, Columbus

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's not the Sands I remember under the Royals, most of the staff didn't speak or under stand English, except the people that have been with the Royals before the sale. The food quality wasn't the way we remember, very limited menu, same food day after day. Holiday Inn's will have to step up and get things squared away, before we return, at the price they want.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. Service was great and food was great. I only wish they had more evening entertainment.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kyungeun

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great resort for kids. The staff is also very friendly.
Stayed 5 nights in Nov 2024

8/10 Good

Charlotte

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort overall, but the dining options weren’t great, and most days we couldn’t even get into one of the nicer restaurants. My only other complaint would be that there were several items that required additional money. When I go to an all inclusive, I expect all food and drinks to be included. On the positive, beautiful property, very clean and exceptional service. We had a blast.
Stayed 5 nights in Nov 2024

10/10 Excellent

Angélica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the Royal Sands. Great view. Nice pools. Excellent service
Stayed 3 nights in Nov 2024

8/10 Good

Ben

Liked: Staff & service
Stayed 4 nights in Nov 2024