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The Royal Sands Resort & Spa All Inclusive

4.0 star property

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Photo gallery for The Royal Sands Resort & Spa All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Interior
Billiards
4 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Housekeeping
  • Spa
$240
includes taxes & fees
Oct 3 - Oct 4

Explore the area

View in a map
Blvd. Kukulcan, Km. 13.5, No. 32, Seccion A, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Kukulcan Plaza Shopping Mall
    ‪3 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪16 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Ocean View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(147 reviews)
  • 429 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

43-inch flat-screen TV with satellite channels, TV

Deluxe Suite, 1 Bedroom

9.4 out of 10
Exceptional
(85 reviews)
  • 945 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite - Two Children

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite - Two Children

8.8 out of 10
Excellent
(3 reviews)
  • 429 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 2 Bedrooms

View from room

Deluxe Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(33 reviews)
  • 1373 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 2 Bedrooms, Beachfront

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 2 Bedrooms, Beachfront

9.6 out of 10
Exceptional
(8 reviews)
  • 1373 sq ft
  • 2 bedrooms
  • Beach view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 2 Twin Murphy Beds

View all photos for Deluxe Suite, 1 Bedroom, Beachfront

Terrace/patio

Deluxe Suite, 1 Bedroom, Beachfront

9.4 out of 10
Exceptional
(23 reviews)
  • 945 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Twin Murphy Beds

View all photos for Junior Suite, Beachfront

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, Beachfront

8.6 out of 10
Excellent
(51 reviews)
  • 429 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 2 Double Beds

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About this property

The Royal Sands Resort & Spa All Inclusive

4-star property in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Royal Sands Resort & Spa All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
The Royal Sands Resort & Spa All Inclusive offers 340 accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 outdoor tennis courts, a marina, a health club, and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Some rates at The Royal Sands Resort & Spa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Royal Sands Resort & Spa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars, a beach bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach property also offers a complimentary children's club, a children's pool, and outdoor tennis courts.

The Royal Sands Resort & Spa All Inclusive has designated areas for smoking.

La Veranda - This poolside family restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Sisal - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Char Hut - This poolside café specializes in American cuisine and serves light fare only. Open daily.
Sidelines Sports Bar - Onsite sports bar. Happy hour is offered. Open daily.
Sand Dollar - This seafood restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

All-inclusive room rates at The Royal Sands Resort & Spa All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Basic alcoholic beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Snorkeling

Land activities

Bicycling
Tennis
Tennis lessons

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free extended parking on site

Food and drink

  • 2 poolside bars
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Char Hut
  • Hacienda Sisal
  • La Veranda
  • Sand Dollar
  • Sidelines Sports Bar

Things to do

  • 4 outdoor pools
  • 4 outdoor tennis courts
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Paddleboard
  • Playground
  • Shopping
  • Snorkeling
  • Tennis lessons

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Elevator

More

  • 15 buildings
  • 9 floors
  • Built in 2000
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Cleaning supplies
  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.
The credit card used to book the reservation must be presented by the cardholder at check-in.
Guests staying on Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
One registered guest in each villa must be at least 25 years of age and willing to accept responsibility for the actions of all villa occupants.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300.00 per accommodation, per stay
  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Royal Sands
Royal Sands All Inclusive
Royal Sands All Inclusive All-inclusive property Cancun
Royal Sands Cancun
Sands All Inclusive
Royal Sands All Inclusive All-inclusive property

Reviews

The Royal Sands Resort & Spa All Inclusive Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1585 out of 2745 reviews
Rating 8 - Good. 598 out of 2745 reviews
Rating 6 - Okay. 330 out of 2745 reviews
Rating 4 - Poor. 118 out of 2745 reviews
Rating 2 - Terrible. 114 out of 2745 reviews

Reviews

6/10 Okay

Essam Awni

Liked: Cleanliness
Too much trying to up sale products even at massage place, food was very good. Bathrooms are really small and looks more for a motel than a resort
Stayed 6 nights in Jun 2025

8/10 Good

Roxanna

Stayed 4 nights in Jun 2025

10/10 Excellent

Jaspreet

Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience . We reached there at 8 am and our check in was at 4pm but they have given us the room at 8am . They are so so kind and staff is so friendly. They are very polite and
Stayed 2 nights in Jun 2025

6/10 Okay

Sergio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel had too many salespeople, and they were always at you, even when you told them we were not interested. Food could have had more flavor and seemed to be only directed at international clients, not at Latino clients who like spicy food.
Stayed 6 nights in Jun 2025

6/10 Okay

Mario

Stayed 6 nights in Jun 2025

2/10 Terrible

Karen Adali Duron

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No se me informo que era un time share y nos cambiaro de habitacion un dia antes de la salida, la comida es mala el servicio al cliente peor las habitaciones ya son muy viejas los banos se ven viejos, para el precio que cobran por noche no vale la pena! definitivamente no regresamos
Stayed 5 nights in Jun 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are in excellent condition and are absolutely beautiful I highly recommend this resort.
Stayed 5 nights in Jun 2025

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
The location and beach access
Stayed 3 nights in May 2025

6/10 Okay

Miguel Alonso

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and would recommend.
Stayed 7 nights in Jun 2025

6/10 Okay

Jannelle

Traveled with family
Liked: Cleanliness
This more like a three star hotel than 4 star. Minimal food options. Elevators rarely work. Drinks are very watered down. Service is hit or miss. Some servers are really excellent while others will ignore you completely. Very little entertainment wise and there are surcharges for normal things are other resorts. The towel policy is silly for a beach hotel. Pros: The villas are great. Clean and very spacious. The prosperity is well maintained with the exception of the elevators.
Stayed 1 night in Jun 2025

8/10 Good

Keith A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was clean and beautiful. The staff was very helpful. I think they need to work out bugs with all inclusive get rid of paper receipts. They need more day entertainment at the pool at least music going. The night life is lacking at least have a dances by the pool or something.
Stayed 6 nights in Jun 2025

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic Will be back for 6 th time
Stayed 5 nights in Jun 2025

6/10 Okay

Daphney

Liked: Property conditions & facilities
Improvement on playing music on property. Night activities.
Stayed 4 nights in Jun 2025

4/10 Poor

Mina

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Most of the servers were nice and friendly. Management was not very nice to us. They kept painting around our balcony. Paint splashed all over our balcony, the kids pool floats, and our cloths that were drying outside in the balcony. When I contacted the front desk to make them aware of the issue, they just said sorry and it would be another 4 hours of this. I had to call again 5 hours later to let them know the balcony is in terrible shape from all the paint that covered the floors and chairs. I had to clean the paint off of our personal belongings myself. Housekeeping finally came a little while after I called to try to clean the mess up. The balcony was in such a bad shape that he had to call for extra help from someone else to help with the cleaning. In addition to all of that, there was constant banging and loud chatter from people doing maintenance on the building. Food was also not so great. In fact some of the servers recommended against specific dishes because they also disliked them. There is a severe lack of servers and high chairs for children. Most times we asked for a high chair the server would disappear and not come back. Also the few shows at the Gran Salon that are offered is almost impossible to get into. I have reserved days in advance but was only able to find one spot for one show. It was just stressful being there.
Stayed 5 nights in Jun 2025

4/10 Poor

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This was our first time staying at Royal Sands Resort & Spa in Cancún, and sadly, it was a disappointing experience from the start. While the property itself is visually appealing, the service and overall experience fell far short—especially as Mexican guests who were not part of the timeshare program. It became quickly apparent that this resort is primarily geared toward timeshare members. As non-timeshare guests, we constantly felt like an afterthought. The level of service we received was noticeably different—like we were a burden rather than welcomed visitors. We traveled with my sister and her family, and they felt the same: overlooked, ignored, and treated like second-class guests. Although the resort is advertised as “all-inclusive,” many items still came with additional charges, which felt misleading. Over half of the restaurants required reservations, and despite calling right at 8:00 AM, everything was booked by 8:02. It was frustrating and disorganized. There were also no shows available without reservations, leaving us with very limited options for entertainment. The drinks were watered down, and again, unless you were a timeshare guest, it felt like good service just wasn't a priority. We often had to hunt down staff for assistance instead of being offered help or attention—something that felt especially unfair when we saw others being served promptly and proactively. To make matters worse, the overall vibe of the service seemed heavily catered to American or
Stayed 5 nights in Jun 2025

6/10 Okay

anabel

Stayed 3 nights in Jun 2025

4/10 Poor

Scotia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is nice, and staff are friendly, expect that they follow you around harassing you about the time share presentation. I couldn’t even ask where to get pesos without being held hostage for 20 minutes to be asked why I wouldn’t do the presentation. Every time I left the property I had someone stop me to ask where I was going, where did I purchase tickets, because they were making sure I didn’t attend another timeshare presentation from a competitor. When I refused to do the timeshare presentation multiple days in a row the concierge service stopped being helpful about where to get things and transportation services, making recommendations for me to go to places they knew were closed. We won’t be going back for the constant harassment alone.
Stayed 6 nights in Jun 2025

2/10 Terrible

Ut

Stayed 4 nights in Jun 2025

8/10 Good

Olateju

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a very family-friendly resort. The rooms were spacious and clean and the views are beautiful. You also had access to another close by resort which was amazing. The only thing I did not like was that there were not many activities, especially in the evening, so at times it got boring.
Stayed 6 nights in May 2025

10/10 Excellent

Katelyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would recommend staying here to anyone!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Harinder

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort! Staff are welcoming, friendly, and very helpful. All areas were clean and kept tidy. The buffet had a tremendous variety of food to choose from and all of it was delicious! Beautiful pool area with a beautiful beach attached. Zero complaints here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in Jun 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food choices were great !! I’m a frequent traveler to Cancun. The food was top notch. Multiple pools and beach / lounge chairs. Only downfall was the floors were very slippery. I almost fell multiple times walking slow and wearing flip flops or even tennis shoes.
Stayed 3 nights in Jun 2025

6/10 Okay

JOSHUA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Been going to “Royal Resorts” for about 12 years, and have always loved it. The purchase by Holiday Inn has definitely been noticed. Primarily with the food options and quality. The food was one thing that really separated these resorts from others, and unfortunately it has gone drastically downhill in this area. We have never had GI issues in the past, and this trip we both were dealing with them during the whole stay. We heard other guests talking about their stomach issues as well. The quality was the biggest issue, but the lack of offerings was evident as well. Overall big disappointment to see a company that has had such high standards fall so quickly. Unfortunately we will be looking at other options for the first time in over a decade.
Stayed 6 nights in Jun 2025