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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Business center
Exterior
Lobby
Fridge, microwave, stovetop, dishwasher
Pool views, serves lunch, dinner, and happy hour

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
KM. 12.5 Blvd Kukulcan, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • La Isla Shopping Mall
    ‪2 min walk‬
  • Marlin Beach
    ‪10 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

LCD TV, DVD player

Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 740 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

Property amenity

Studio, 1 Queen Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 400 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

LCD TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 1140 sq ft
  • Partial sea view
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

LCD TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

  • 1140 sq ft
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

LCD TV, DVD player

Villa, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

  • 740 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking, Balcony (Oceanfront)

Property amenity

Studio, 1 Queen Bed with Sofa bed, Non Smoking, Balcony (Oceanfront)

  • 400 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

4 outdoor pools, pool umbrellas, sun loungers

The Westin Resort & Spa, Cancun

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.2 out of 5, Very Good, (1783)
The price is $104
per night
$130 total
includes taxes & fees
May 3 - May 4
The Westin Resort & Spa, Cancun

About this property

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4-star resort in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Change of bedsheets is available on request.
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offers 580 accommodations with washers/dryers and DVD players. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans.

4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Westin Lagunamar Ocean Resort Villas & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a swim-up bar and a bar/lounge. Wireless Internet access is complimentary. This eco-certified resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite self parking and valet parking are complimentary.

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Oceano - Overlooking the ocean and garden, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Viento - This beachfront restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Duna Sports Bar - Overlooking the pool, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Tierra Market - Onsite café. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 495 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Duna Sports Bar
  • Oceano
  • Tierra Market
  • Viento

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 hot tubs
  • 4 outdoor pools
  • Basketball
  • Children's club
  • Children's pool
  • Full-service spa
  • Mini golf
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • Built in 2007
  • Comprehensive recycling policy
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Limited room service
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 20 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 700.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 495.00 per person
  • Rollaway bed fee: MXN 700.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Cancun Lagunamar
Cancun Lagunamar Westin
Cancun Westin Villas
Westin Lagunamar Cancun Resort
Westin Lagunamar Ocean Resort Villas
Westin Lagunamar Ocean Resort Villas Cancun
Westin Lagunamar Ocean Villas
Westin Lagunamar Ocean Villas Cancun
Westin Ocean Resort Cancun
Westin Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Spa Cancun
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 69 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 45 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Meh

Property is great for kids but not for romantic getaway. Area is convenient and very safe. Getting an umbrella on the beach was like hunger games. Food was comically bad. Room was nice enough but smelled like mildew. Fridge wasn’t cold despite changing the settings- used freezer as fridge since it wasn’t very cold either. Respect people trying to make a living, but peddlers coming up to us on beach every 20 min trying to sell sunglasses or jewelry etc was annoying and not something we experienced at other Cancun resorts. Housekeeping knocked every morning from 8:30-9am and if we were still in room they didn’t come back. We paid a lot more than usual because of new years peak pricing, so generally would be less bothered by all of this, but for the money, not worth it. We’ll go back to the intercontinental next time
Stayed 7 nights in Dec 2024

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were great. Very clean and easy to get around. The beach is one of the best we have experienced in Cancun. The downfall was access to loungers. During our 5 day stay, we never got a chair poolside and the latest we went down to the pool was 9:30 am. It was very disappointing. We did get chairs on the sand on the beach, but there were a few very windy days that made it uncomfortable to sit on the beach.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine with this hotel and surrounding areas, very well located
Stayed 1 night in Sep 2024

6/10 Okay

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants at this resort close way to early is the only down fall.
Stayed 5 nights in Dec 2024

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La isla mall and restaurants were great and the food at the restaurants there are great only complaint everything shuts down way too early.

8/10 Good

Barney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Nov 2024

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff. Room service does come early so it's a good idea to place your DND sign out at night. Very US friendly with limited spicy items or traditional Mexican cuisine.
Stayed 4 nights in Dec 2024

8/10 Good

Ignacio

Stayed 3 nights in Dec 2024

10/10 Excellent

sivasunder Rishinaradamangalam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent propeety
Stayed 5 nights in Dec 2024

10/10 Excellent

Les

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice time at this property.
Stayed 3 nights in Dec 2024

10/10 Excellent

Maritona

Stayed 2 nights in Nov 2024

8/10 Good

Todd, SPRING CITY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property was clean it is getting old. The bathroom shower leaked onto the floor because the casinos were rusting and warped. Additionally, many of the elevators were out of service requiring a walk around and stairs, which because of arthritis I struggled to navigate. The staff was lovely, friendly and attentive, I particularly recommend Silvia in the spa for a massage, excellent! All the food offered in the restaurants was good, but not notable. One real complaint was the car service from the airport, which we had paid $120 for, was more than 45 minutes late to pick us up. While the concierge was apologetic he kept telling us it was traffic causing the problem. However upon entering the highway there was little or no traffic. Get a cab, but don’t give them a credit card as our was stolen in another cab ride.

10/10 Excellent

Kency

Stayed 5 nights in Nov 2024

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Make drinks cheaper by the pool
Stayed 7 nights in Dec 2024

10/10 Excellent

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlo was very helpful when it came down to give information
Stayed 3 nights in Dec 2024

6/10 Okay

juan enrique

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the heated pool, the beach area is wonderful, the studio room with ocean view was the most beautiful view
Stayed 2 nights in Dec 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t expect The Westin Hotel

Don’t expect The Westin standards here; it’s more like a timeshare setup. The room was 40 square meters but felt much smaller. It had an almost single-sized bed along with a single sofa bed. I stayed in two different rooms, and neither offered any privacy, whether in terms of the view or the noise from adjacent rooms. All rooms are connecting, so we could even hear a “good morning” from the next-door room. Additionally, the rooms smelled musty. I requested a room change, but they said it wasn’t possible. When I asked for an upgrade, they said it wasn’t an option either, as upgrades are not part of their policy (timeshare style). We then asked to cancel the booking, but they informed us that we could cancel, though no refunds would be provided. Ultimately, after spending one night, we decided to leave, despite having a four-night reservation. I believe The Westin should seriously reconsider associating its name with this property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyle

Stayed 21 nights in Nov 2024

10/10 Excellent

Yarley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Rajesh

Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Food service sub-par

All was great except the room service and food. The service was slow and the food was prepared as if it was preparing for an army. We ordered chips and salsa and you'd think I was asking for caviar. Something so simple could not be accommodated.
Stayed 5 nights in Nov 2024