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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, free cabanas, pool umbrellas
On the beach, sun loungers, beach umbrellas, beach massages
Reception
3 restaurants, breakfast served
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
$122
includes taxes & fees
Oct 22 - Oct 23

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(29 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(66 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

9.6 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

8.4 out of 10
Very good
(16 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Lagoon View

8.6 out of 10
Excellent
(62 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(88 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(45 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite self parking is complimentary.

The Westin Resort & Spa, Cancun has designated areas for smoking.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1297 out of 2312 reviews
Rating 8 - Good. 556 out of 2312 reviews
Rating 6 - Okay. 241 out of 2312 reviews
Rating 4 - Poor. 101 out of 2312 reviews
Rating 2 - Terrible. 117 out of 2312 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Felipe

Stayed 1 night in May 2025

6/10 Okay

Juliette

Stayed 6 nights in Jul 2025

6/10 Okay

Edgar

Stayed 1 night in Jul 2025

8/10 Good

Edgar

Traveled with family
Liked: Cleanliness
Ok property. Quiet location
Stayed 2 nights in Jul 2025

10/10 Excellent

Naarai

Stayed 2 nights in Jul 2025

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything good
Stayed 7 nights in Jul 2025

10/10 Excellent

Kanwarbir

Stayed 5 nights in Jul 2025

4/10 Poor

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing they did is to call you at your earliest opportunity they will call every day, but not to check how is your staying, I take some pictures just to make sure that other people know! the room is so dirty is so dusty all over, they don’t clean the floors. I don’t recommend this place
Stayed 7 nights in Jul 2025

10/10 Excellent

kamaljeet, new york

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was very well maintained, they helped us right from check in to stay to check out. Loved everything there.
Stayed 3 nights in Jul 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Zyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Cool stay for one day
Stayed 1 night in Jul 2025

10/10 Excellent

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with amazing views of the ocean. We had an issue with the AC and in our hotel room. They tried to fix it but it still was not working well so we asked Concierge for another room. They immediately showed us different room with a great views and we moved to it right away. The hotel staff and wait staff at the sports bar and breakfast buffet are so attentive, kind and helpful. We had a wonderful visit and good time. Everyone at the hotel provided excellent service.
View of lagoon side from property
View from our room
View to the left of room towards water.
View at sunrise
Stayed 7 nights in Jun 2025

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value for money especially travelling with older or younger children
Stayed 2 nights in Jun 2025

8/10 Good

Gabriel

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel, Beaumont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in May 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked everything but watching the turtles at night that was awesome It was a very relaxing time for us
Stayed 5 nights in Jul 2025

10/10 Excellent

Yeni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel several times, and the staff has always been very helpful at check-in and in the restaurants. It's my favorite hotel on the strip because it's quiet. This summer, due to the sargassum (seaweed), the staff worked hard to keep the beach clean, which I really appreciated. The drinks are good, and the team is extremely friendly and always willing to help.
Stayed 1 night in Jul 2025

8/10 Good

Mary Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , upon arrival , welcome staff are pleasant Short walk to bus stop to go to Isla Mall, view is stunning . Early check in was allowed as long it’s possible, request for an upgrade but need to pay extra for an ocean view . Day of check out need an iron for clothes , need to call front desk and the guy who answered the phone told me , that staff will be coming in around 10 , I said I need to iron our clothes , then he exorcize the need , so he personally deliver it to our room , O said thank you when I received at the door , but he didn’t reply and seems not happy about it that be needed to deliver the iron , or maybe it’s just me . Then around 10 am we got at the door that it’s time for check out … hmm I thought it’s 11 am I said to the person , then he allowed us to stay for a bit as we are getting ready ) what a rush check out ) I guess some miscommunication going on from front desk to the cleaning personnel. Overall it’s a quiet and nice stay
Stayed 1 night in Jun 2025

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Good place but off the beaten path
Stayed 3 nights in Jun 2025

10/10 Excellent

Christine

Liked: Amenities
Beautiful
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Stayed 3 nights in Jul 2025

10/10 Excellent

Silvia, Katy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Silvia, Katy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Ashlee

Liked: Cleanliness, amenities
Great location, beautiful beach and awesome food
Stayed 3 nights in Jun 2025