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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, free cabanas, pool umbrellas
3 restaurants, breakfast served
Reception
Reception
On the beach, sun loungers, beach umbrellas, beach massages

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
$158
includes taxes & fees
Dec 6 - Dec 7

Explore the area

View in a map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.6 out of 10
Excellent
(35 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Ocean View

9.0 out of 10
Wonderful
(71 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Lagoon View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Lagoon View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.6 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Ocean View (Balcony) | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.6 out of 10
Excellent
(17 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Lagoon View

8.6 out of 10
Excellent
(67 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(91 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(50 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite self parking is complimentary.

The Westin Resort & Spa, Cancun has designated areas for smoking.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1388 out of 2458 reviews
Rating 8 - Good. 582 out of 2458 reviews
Rating 6 - Okay. 257 out of 2458 reviews
Rating 4 - Poor. 109 out of 2458 reviews
Rating 2 - Terrible. 122 out of 2458 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mohamed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Quiet & safe location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Western Hotel was a beautiful stay the workers. The concierge does always have a smile on your face. They took care of us respectful and I like that anything we needed they got for us. The hotel is well organized. The rooms are very clean decent I’m not like to feel like I’m at home when I come to a hotel like this and it was amazing. Thank you for having us in your hotel
Stayed 8 nights in Aug 2025

2/10 Terrible

Yusef

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Gurdeep

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed at the hotel side (they have 2 sections: the hotel part, and the time share rooms). We arrived at 2 am, and our check in was fast. The staff was very polite and courteous. Lobby is nice and beautiful. Our room was big. We paid for a room with ocean view. Our view was a big window, but no balcony. The bathroom needs to be updated (looks very old). The bathtub had a yellowish color. The shower was very small, and we found hair in the shower and a razor cover. The towels had a grayish white color and stains. We contacted front desk, and immediately we were assigned to a different room. They sent somebody to take us to our new room. The new room bathroom still needs to be remodeled, but this one was clean. The new room was the same size of the first one, but this one had a balcony. The view was amazing (the room was right in front of the ocean). We were able to hear the soothing ocean/waves sounds. Property in general is awesome, but the rooms need some work.
Stayed 1 night in Sep 2025

10/10 Excellent

GISELLE

Stayed 4 nights in Aug 2025

10/10 Excellent

Kristal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it recommended
Stayed 2 nights in May 2025

8/10 Good

goutham

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was beautiful but I have to give a big shout out to the staff working there. Everyone that helped us was very friendly and always willing to listen to our needs. Expertly, the concierge Elario helped manage our interests and booked us a great excursion tour. Hotel wise, I do think the pools are great minus the fact that they close early but the most annoying part was only paying by card while on the resort. Cleanly rooms except the fact that there was no fan for the bathroom. Due to that issue there was an obvious buildup of mold. To end it off positively, we loved that they had some Mexican food items on the restaurant menus! But I would prefer more.
Stayed 3 nights in Aug 2025

10/10 Excellent

Million

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a dream comes true to stay at the Westin hotels /resort 😊 It’s best for those who looking for a relax quiet beachfront day or night. Just a couple of restaurants if you are a food lover
Stayed 4 nights in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice, quiet, peaceful location with a low key atmosphere and some fun things to try. we will go back to this hotel.
Stayed 6 nights in Aug 2025

8/10 Good

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 3 nights in Aug 2025

10/10 Excellent

Joyce

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Our stay was amazing. Though not anything you could have done and very aware that it was out of your control - the seaweed and the smell was terrible. But the spa experience the servers the food and general ambience was excellent.
Meal from Sea and Stone Restaurant
Excellent Baked potato - sea and Stone Restaurant
View from table at Sea and Stone Restaurant.
View from our room
Stayed 3 nights in Aug 2025

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rahi our concierge was amazing
Stayed 4 nights in Aug 2025

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

JANIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Definitely recommend.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jassmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy familiar y seguro para ir con niños , buena limpieza y el personal muy amable, los precios en bebidas y platos que ofrecen los restaurantes muy sobre precio ,si consumes en el hotel preparate para pagar las cosas x3 :( . El buffet en la mañana hasta las 11am es lo mas económico y con mas variedad sobre unos $27.5 por persona. 4/5 ⭐ por los precios muy altos lo demas 👍
Stayed 5 nights in Aug 2025

10/10 Excellent

Angelica Gabie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love our stay here really convenient doing the Tour we were the first one to pick up and drop what we love uber pick up is really easy too close to a lot attractions the restaurants are rrally good and staff friendly and help our room was amazing
Stayed 4 nights in Aug 2025

10/10 Excellent

Tyler

Stayed 4 nights in Aug 2025

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were awesome! The consigners were annoying & we booked a cinote trip without their help for much cheaper! The room we stayed in did NOT have a microwave but the food was awesome! $50 dinning credit (per day, per person) was spot on perfect. We spent $400/800 allotted and it was refunded. They have 6 pools to choose from for swimming & the facility was very clean! I also saw a baby turtle being born!! Will come back and highly recommended!!
Stayed 8 nights in Aug 2025

8/10 Good

Nola H

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and helpful especially the waiters and waitresses.
Stayed 4 nights in Aug 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities
The property was nice with comfortable rooms and very good beds. However, the bathrooms felt quite old, and I didn’t like that the water in the shower doesn’t drain properly — it tends to pool and overflow, which was uncomfortable. The pool itself is nice, but it’s not very deep, so swimming was a bit difficult. The staff were very kind and always greeted us with a smile — I can’t complain about their service at all. Unfortunately, like many places in Cancun, the hotel was affected by sargassum seaweed, which was a bit of a downside. One other thing I didn’t appreciate was the hotel’s pushy timeshare sales approach. They want guests to dedicate an hour to a presentation, which I declined.
Stayed 6 nights in Aug 2025

8/10 Good

Freda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well-kept. Security is serious! As soon as you walk through the door, the staff is helpful. Check in was seamless and fast.
Stayed 5 nights in Aug 2025