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The Westin Resort & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Resort & Spa, Cancun

Relax by the serene pool, surrounded by lounge chairs and ocean views.
Enjoy meals with a view of the water from this dining area, surrounded by palm trees and a thatched roof structure.
Enjoy a beachside retreat with a view of palm trees and thatched umbrellas from the comfort of this room, featuring a breakfast bar with a selection of treats.
Relax in a tranquil beachside setting with ocean views, lounge chairs, and shade from thatched-roof umbrellas.
Relax in comfort with lounge chairs and umbrellas overlooking the calm sea.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪3 min drive‬
  • El Rey Ruins
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

7.8 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

10.0 out of 10
Exceptional
(7 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)
  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Room, 2 Double Beds, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(57 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.2 out of 10
Very good
(11 reviews)
  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony) | 1 bedroom, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

8.8 out of 10
Excellent
(27 reviews)
  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

Room, 1 King Bed, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(54 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Lagoon View

8.4 out of 10
Very good
(80 reviews)
  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | 1 bedroom, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(41 reviews)
  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax in shaded comfort with our beachfront lounge chairs, offering a serene ocean view.

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (1818)
$258 nightly
The price was $427
The price is $258 total
includes taxes & fees
Emporio Cancun Optional All Inclusive

About this property

The Westin Resort & Spa, Cancun

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Onsite self parking is complimentary.

The Westin Resort & Spa, Cancun has designated areas for smoking.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1146 out of 2072 reviews
Rating 8 - Good. 504 out of 2072 reviews
Rating 6 - Okay. 221 out of 2072 reviews
Rating 4 - Poor. 93 out of 2072 reviews
Rating 2 - Terrible. 108 out of 2072 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

??

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of clerks are so kindful.
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didn’t like the walk to my room after a long night lol other than that 10/10 !! Highly recommended
Stayed 3 nights in Apr 2025

4/10 Poor

Tiffany

Traveled with partner
Disliked: Amenities, property conditions & facilities
Do NOT expect a "Westin" when you visit this property. Its run down and the rooms are nasty. I was there for a special celebration and couldn't check in even 30 min early, and had to come back and wait in a huge line, and was given an awful room. The shower is barely big enough for one person, and i felt sick being in it. It was falling apart and full of mold. The sink was the aame way and nearly impossible to even turn the water on and off. The food is terrible. I was told i would get a "lagoon" room, and it was on a ground floor to a parking lot with construction trucks. Dont need to stay here again
Stayed 4 nights in Apr 2025

10/10 Excellent

Me Sherin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2025

2/10 Terrible

David

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Past its prime

A lot of mold. Had to change our room, it was better, but still moldy. We slept without AC and open windows to get the smell out. Service staff was friendly and tried. Restaurant staff seemed stressed and unfriendly.
Stayed 4 nights in Apr 2025

8/10 Good

Shamsul

Liked: Cleanliness, staff & service, property conditions & facilities
First night they gave different room than what we booked. Then next day they gave our expected room.
Stayed 4 nights in Apr 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

8/10 Good

Mita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 4 nights in Apr 2025

10/10 Excellent

Egidio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There seemed to be some seaweed in the ocean and on the beach but not sure if it’s seasonal or if it’s like this all the time!
Stayed 3 nights in Apr 2025

6/10 Okay

Jesal

Liked: Cleanliness
Stayed 2 nights in Apr 2025

10/10 Excellent

Marquieta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to ask for my rooms to be cleaned each day.
Stayed 4 nights in Apr 2025

8/10 Good

Lexie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spur of the moment place to book for a quick weekend. We had a ton of really great food and I loved how many pool options there were, never felt crowded. I also loved our beachfront area and poolside service!
Stayed 3 nights in Apr 2025

8/10 Good

Jayanth Kavitha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this resort! The beach was stunning—clean, beautiful, and perfect for relaxing. The amenities at the resort were also very good and easily accessible, which made our stay even more comfortable. We had a buffet breakfast one morning that was quite decent, and the overall atmosphere was relaxing and enjoyable. One thing to note is that complimentary drinking water bottles were not provided daily. Additional water bottles came with an extra charge, so we ended up buying water separately each day. There was a convenient store about 0.5 km away, which was helpful. There’s a nice restaurant nearby, although it was a bit pricey, so we mostly ordered food through Uber Eats, which was more budget-friendly. The resort is located near the start of the Hotel Zone, so it's a bit of a drive to reach the downtown area, but it wasn't a big issue for us. Overall, we had a great time and would definitely recommend this place for a relaxing beach vacation!
Stayed 7 nights in Mar 2025

8/10 Good

????????

Stayed 7 nights in Apr 2025

10/10 Excellent

Ilene Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We tried to get a massage, but we were not told you had to check in at another area. We waited long past our time only to find out my husband could not get one because he had skin cancer surgery 2 weeks prior. Nothing was told to us when we made the appointment. After an hour of waiting for them to decide that we couldn't get a massage I had had enough.
Stayed 5 nights in Apr 2025

10/10 Excellent

Angelica, Granda Hills

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2025

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Olawale

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great property with direct beachfront access & decent selection of restaurants. A property of this scale & price should have microwaves in every room though. Pretty ridiculous to have to go outside the hotel to one of their convenience stores for a microwave if you’re not in a Villa. At least put one in the lobby.
Stayed 7 nights in Mar 2025

2/10 Terrible

Tim

Stayed 2 nights in Apr 2025

10/10 Excellent

Navjot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Ashvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and great location.
Stayed 6 nights in Apr 2025

10/10 Excellent

rajneesh

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2025

10/10 Excellent

ILIANA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2025

10/10 Excellent

Mary

Stayed 5 nights in Mar 2025

10/10 Excellent

Dzianis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel if you'd like to stay in a more quiet area of Cancun. Just 15 minutes away from the airport. Great staff that will take care of your needs. Plenty of good food options on the area. Pools and beach areas are perfect. Nice gym.
Stayed 3 nights in Apr 2025