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The Westin Resort & Spa, Cancun

4.0 star property

Choose dates to view prices

Photo gallery for The Westin Resort & Spa, Cancun

4 outdoor pools, pool umbrellas, sun loungers
Bar (on property)
3 restaurants, breakfast served
Pillowtop beds, in-room safe, desk, iron/ironing board
On the beach, sun loungers, beach umbrellas, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Room service
  • Spa
  • Air conditioning

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪3 min drive‬
  • El Rey Ruins
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area | LED TV

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 3487 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area | LED TV

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1247 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Lagoon View

  • 581 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Junior Suite, 1 Bedroom, Lagoon View

  • 617 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Ocean View

  • 455 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Lagoon View

Deluxe Room, 2 Double Beds, Balcony, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

  • 581 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 582 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Lagoon View

  • 455 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 455 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Ocean View

  • 455 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.9 out of 5, Good, (1598)
The price is $354
per night
$433 total
includes taxes & fees
Mar 8 - Mar 9
Emporio Cancun Optional All Inclusive

About this property

The Westin Resort & Spa, Cancun

4-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers a children's pool, outdoor tennis courts, and a hot tub. Onsite self parking is complimentary.

The Westin Resort & Spa, Cancun has designated areas for smoking.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 865 out of 1641 reviews
Rating 8 - Good. 399 out of 1641 reviews
Rating 6 - Okay. 189 out of 1641 reviews
Rating 4 - Poor. 88 out of 1641 reviews
Rating 2 - Terrible. 100 out of 1641 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kurt

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Keyvan

Stayed 1 night in Nov 2024

10/10 Excellent

Israel

Everything about it is beautiful
Stayed 5 nights in Sep 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Fary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Quiet location for a relax weekend. Unless they are doing remodeling thru the hotel. Service is amazing friendly staff. A little on the boring side no happy ambience
Stayed 3 nights in Nov 2024

10/10 Excellent

Andrew

Stayed 1 night in Oct 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

6/10 Okay

Dana

Stayed 5 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Beach was beautiful, food was very good, room was great at a great price point. Very satisfied!
Stayed 1 night in Nov 2024

6/10 Okay

rosa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Candace

Stayed 2 nights in Nov 2024

10/10 Excellent

OLGA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location in a privileged area, good service, friendly service
Stayed 7 nights in Oct 2024

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities
This property provided everything we needed and it was absolutely perfect. I will come back this place again when I come to Cancun again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view from our room, cleanliness, safety, and the staff!!!
Stayed 3 nights in Nov 2024

4/10 Poor

James Bernard

Liked: Cleanliness, staff & service
Disliked: Amenities
There are some unsafe areas to access beach necessitating stepping on rocks, some of them hidden under sand. Floors in some areas very slippery. Poor dollar value.
Stayed 7 nights in Nov 2024

6/10 Okay

Brandon

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Meh
It was just ok, but for the price we expected more because lot of zones were dirty and very bad organized
Stayed 4 nights in Nov 2024

10/10 Excellent

Giovanna Paulina Del

Stayed 4 nights in Oct 2024

8/10 Good

Allison

Stayed 1 night in Nov 2024

6/10 Okay

Gloria

Traveled with family and small children, Traveled with partner, Traveled with family
Stayed here about 15 years ago and was great, but this stay I noticed the bathroom was outdated. Also paid for an ocean view room and windows were filthy. Beach was also very disappointing, there is no beach. And the little beach that is there is no good for children, waves were very harsh. Not a bad place to stay everyone was very nice, but if the above are deal breakers wouldn’t recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This place was very nice and clean and a great price. My room was large. Highly recommend.
Stayed 2 nights in Nov 2024

6/10 Okay

Brenda

Traveled with family
Liked: Staff & service, amenities
Stayed 2 nights in Oct 2024

10/10 Excellent

Ammar

Stayed 2 nights in Oct 2024

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Great fun staff and awesome location
Stayed 4 nights in Oct 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Staff seem lovely and helpful Restaurant not so great.
Stayed 1 night in Nov 2024

10/10 Excellent

Mathieu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024