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Garza Blanca Resort & Spa Cancun - All Inclusive

5.0 star property

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Photo gallery for Garza Blanca Resort & Spa Cancun - All Inclusive

Front of property
Property video
On the beach, white sand, free beach cabanas, sun loungers
View from room
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
$646
includes taxes & fees
Nov 3 - Nov 4

Explore the area

View in a map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Place, Punta Sam Beach
    ‪11 min walk‬
  • Place, Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • Place, North Beach
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪69 min drive‬

Room options

View all photos for Junior Suite 1 King Bed

View from room

Junior Suite 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 588 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Ocean View

View from room

One Bedroom Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 1246 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Swim Up 1 King Bed

View from room

Junior Suite Swim Up 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 588 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Swim Up

One Bedroom Swim Up | Living area | IPod dock

One Bedroom Swim Up

10.0 out of 10
Exceptional
(5 reviews)
  • 1246 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Ocean View

View from room

Two Bedroom Ocean View

7.2 out of 10
Good
(7 reviews)
  • 1834 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for One Bedroom Suite

IPod dock

One Bedroom Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 1246 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Junior Suite Ocean View 1 King Bed

View from room

Junior Suite Ocean View 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 588 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Suite

View from room

Two Bedroom Suite

  • 1834 sq ft
  • 2 bedrooms
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front | 2 bedrooms, premium bedding, down comforters, minibar

Three Bedroom Ocean Front

  • 4335 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Three Bedroom Loft

Three Bedroom Loft | Terrace/patio

Three Bedroom Loft

8.0 out of 10
Very good
(1 review)
  • 4813 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

View all photos for Junior Suite 2 Queen Beds

2 bedrooms, premium bedding, down comforters, minibar

Junior Suite 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 588 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View 2 Queen Beds

View from room

Junior Suite Ocean View 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 588 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swim Up 2 Queen Beds

Junior Suite Swim Up 2 Queen Beds | 2 bedrooms, premium bedding, down comforters, minibar

Junior Suite Swim Up 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 588 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Free Upgrade Mousai Cancun - All Inclusive

Free Upgrade Mousai Cancun - All Inclusive | View from room

Free Upgrade Mousai Cancun - All Inclusive

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About this property

Garza Blanca Resort & Spa Cancun - All Inclusive

5-star Punta Sam property with free water park
Catch some rays at the beach or spend the day relaxing at Garza Blanca Resort & Spa Cancun - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Garza Blanca Resort & Spa Cancun - All Inclusive offers 452 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, toilets with an electronic bidet, and complimentary toiletries. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

7 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Imagine has 16 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Garza Blanca Resort & Spa Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Garza Blanca Resort & Spa Cancun - All Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Onsite self parking and valet parking are complimentary.

Garza Blanca Resort & Spa Cancun - All Inclusive has designated areas for smoking.

Blanca Blue - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.
The Food Truck - This seafood restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
The Snack - Onsite restaurant. Open daily.
Bocados - Onsite restaurant. Open daily.
Hiroshi - Onsite restaurant. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Bartending
Cooking
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Onsite parking options include a garage and a carport

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados
  • Hiroshi
  • The Food Truck
  • The Snack

Things to do

  • 3 hot tubs
  • 7 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Shopping mall

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Smooth flooring in room
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Built in 2020
  • Communal living room
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Griddle
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Villa Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Palmar Cancun Beach Spa Playa Mujeres
Resort Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Playa Mujeres Villa Del Palmar Cancun Beach Resort Spa Resort
Villa Palmar Cancun Beach Resort Spa
Villa Palmar Cancun Beach Spa
Resort Villa Del Palmar Cancun Beach Resort Spa
Palmar Cancun Spa Mujeres

Garza Blanca Resort & Spa Cancun - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 749 out of 1058 reviews
Rating 8 - Good. 154 out of 1058 reviews
Rating 6 - Okay. 65 out of 1058 reviews
Rating 4 - Poor. 40 out of 1058 reviews
Rating 2 - Terrible. 50 out of 1058 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service by the pool and restaurants was top notch all inclusive and we are super spoiled. Great service! House keeping was non existent as we had to call multiple times each day to get our room cleaned and they’d show up when you were trying to get ready for dinner or relax after the day out. Super frustrating. The first night we also waited 2 hours after 3 calls to get bedding for our sofa bed. I’d give it a 9 because of the inconvenience every day with house keeping dilemmas.
Stayed 6 nights in Jul 2025

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was excellent about he property was the service we received. We go to resorts for the pool, and the sevice there from Noe, Alex and Erick. At the restaurants, Jose at Blanca blue was amazing and Martin from Bocados.
Stayed 6 nights in Jul 2025

6/10 Okay

Mary, Chicago

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
For the price, we expected a better experience. We’ve stayed in Cancun so many times. We wanted to love this resort but that was not the case. We were there for 5 days, 4 nights with our children who are 10 and 12. PROS: 1 bedroom suite was fantastic with laundry Beautiful view Hammock on the balcony was great Drinks were above average Food was good CONS: Our bracelets never worked in restaurants so it took us longer to wrap up every meal. During two of our breakfasts, we did not have anyone help up us but when they saw us get up from our table they chased us expecting a tip. Concierge service was disappointing. Front desk service is slow. Every single day, some kind of issue up and we had to waste time waiting in line behind people who were checking in and out. No one went out of their way to do extra even after they messed up. No entertainment staff. Very little kids entertainment options. I would NOT STAY here again or recommend to anyone.
Stayed 4 nights in Jul 2025

4/10 Poor

Ramon, Tyler

Stayed 4 nights in Jul 2025

2/10 Terrible

Jason

Disliked: Staff & service, amenities, property conditions & facilities
This was the worse resort I have gone to. Someone from the staff entered my room without letting me know. He opened the door and I confronted him. He said he was sorry. This occured around 1030am. I escalated to one of the manangers and no one looped back with me. I escalated again around 9pm and their security
Stayed 3 nights in Jul 2025

10/10 Excellent

STEVE

Stayed 4 nights in Jul 2025

10/10 Excellent

Noubar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family and two small children, age 2 and 5. The hotel is beautiful and clean. The food at all restaurants and amazing. Food truck and food by the pool is also great. The breakfast buffet is also outstanding. The spa my husband used was beautiful. The shows at night were very entertaining for adults and children. The carousel was fun for young children. The kids club was so nice for kids ages 5 and up. But the best of all was the staff, outstanding service. Very attentive, nice and professional. Our bell boy, Adrian who walked us up to our room on day one and walk us to our car on our last day was so nice. Lastly, Rosa and Ada who were staff at the lobby were the sweetest and most kindest. Remembered our names and were so nice to my little boys. Every chance they get they offered drinks and asked how everything was going. Also the staff by the pool are very fast with drinks and food. They helped out with finding chairs to sit and obtain umbrella for our kids. 10/10 hotel all due to the staff and food. Food is very important to me. Everything was clean, turn down service was impeccable. Only negative which really the hotel can’t control is the beach, unusable due to seaweed and rocky. Also when taking a shower the water smelled bad. Would definitely come back and will recommend to anyone traveling with kids.
Stayed 5 nights in Jul 2025

10/10 Excellent

Harpal Kaur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at hotel Garza Blanca. Fantastic facilities and very kind staff. The only criticism I have is the room set up. There needs to be a barrier or a door where the bath is placed. Some privacy is needed even if you know the other person/people
Stayed 10 nights in Jul 2025

4/10 Poor

shelby

Liked: Cleanliness
Disliked: Staff & service
The hotel is modern, clean, and the food at the Asian specialty restaurants was genuinely excellent. Unfortunately, that’s where the positives end. Service was consistently slow—poolside food often took up to two hours, and unless you tipped significantly, staff rarely checked in. Most pool seating (especially near the main pools) were reserved for timeshare guests, leaving first-time visitors like us stuck in quiet, less desirable areas. Daily breakfast waits were 20+ minutes for a family of five, and rooms were frequently not cleaned or restocked unless we followed up multiple times. Staff also seemed to prioritize guests based on wristband color, which made us feel overlooked. Activities were very limited, and the beach was rocky with murky water—not suitable for snorkeling or paddle boats as advertised. We chose this resort expecting top-tier service and personalized attention but were very disappointed. Not recommended for families or groups—there are better hotels in the area at a lower price with much better value and service.
Stayed 4 nights in Jul 2025

10/10 Excellent

Karina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way they make you feel upon arrival. You’re greeted with champagne and a fresh coconut. Check in is a breeze and you also get A tour of your room and amenities. Food/restaurants are amazing and excellent service. Highly recommend rooftop Dao Chinese restaurant. This was our favorite, great service, ambience, food & dessert. There ate many pool areas just wish they had more cabanas available for non elite members. Also food & drinks ordered poolside take quite a while for it to arrive. As well as room service. Also beach areas has a lot of sargassum son definitely not the nicest beach but you’re close enough (boat ride away) from isla mujeres north beach which was clear blue water. Also highly recommend the snorkeling tour through the hotel. My daughter and I really enjoyed it. Overall great experience and would come back.
Matcha cremw Brûlée
Food Truck
Fesch coconut
Stayed 6 nights in Jul 2025

10/10 Excellent

Warner

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing bad to say at all except we may have found our new spot!
Stayed 5 nights in Jul 2025

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Suzanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 4 nights in Jul 2025

10/10 Excellent

Melody, Columbia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacay! So relaxing, felt very spoiled, great spa experience and they made the kids feel special. Highly recommend.
Stayed 5 nights in Jul 2025

6/10 Okay

Thiago, Morris Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

George Michael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the place but sevice wasnt so much, they forget about you some of the times, and the selling time share was a waste of our time and theyre very pushy, and when you say no to their time share sales they get upset like its mandatory for you to accept their offer.
Stayed 4 nights in Jul 2025

10/10 Excellent

Miroslav

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservations for restaturants which serve dinner are possible only at least 2 days in advance. Therefore I coudn' t make reservation for the first 2 days, I was offered only 9 pm slots which is too late because of my kids. Quite disappointing.
Stayed 7 nights in Jul 2025

10/10 Excellent

Zarui

Stayed 7 nights in Jun 2025

10/10 Excellent

Shavon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a serene escape in Cancun with top-tier service and beautiful surroundings, this hotel is a hidden gem. From the moment we arrived, we were greeted with warm smiles and genuine hospitality. Every staff member went out of their way to ensure our stay was comfortable and enjoyable. The property itself is immaculate—lush landscaping, elegant decor, and a calm, peaceful atmosphere that makes it easy to unwind. Unlike some of the busier resorts in the area, this hotel feels like a tranquil retreat. Whether lounging by the pool, enjoying the spa, or simply relaxing in the quiet of our beautifully appointed room, every moment felt like pure relaxation. The food was outstanding, with a variety of dining options that catered to both international and local tastes. We especially appreciated the attention to detail from the housekeeping staff and the front desk, who were always helpful, friendly, and respectful of our space and privacy. If you’re looking for a luxurious yet quiet getaway in Cancun, with exceptional service and a property that truly lives up to its five-star rating, this is the place. We can’t wait to return.
Stayed 3 nights in Jul 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
The beach was the only disappointment I was expecting clear CANCUN waters
Stayed 5 nights in Jul 2025

6/10 Okay

Gina

Stayed 4 nights in Jul 2025

2/10 Terrible

rowan

Stayed 4 nights in Jul 2025

10/10 Excellent

Nancee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel our pool attendant was the best. He was amazing, super nice! Remembered us and was always so attentive to all our every need. Alejandro the manager at Hiroshi was also amazing! These guys make your place better. I really hope they are recognized because they made our stay one to remember!
Stayed 3 nights in Jul 2025

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Mohini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing place was beautiful will definitely be coming back
Stayed 5 nights in Jul 2025