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Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property

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Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
Lobby sitting area
Two Bedroom Ocean Front | Dining room
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Room service
  • Hot Tub
  • Housekeeping
$459
includes taxes & fees
Aug 16 - Aug 17

Explore the area

View in a map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Beach
    ‪13 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪44 min drive‬
  • North Beach
    ‪44 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Two Bedroom

1 bedroom, premium bedding, down comforters, free minibar

Two Bedroom

8.0 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

View all photos for One Bedroom

1 bedroom, premium bedding, down comforters, free minibar

One Bedroom

9.4 out of 10
Exceptional
(13 reviews)
  • 1152 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View

View from room

One Bedroom Ocean View

9.4 out of 10
Exceptional
(25 reviews)
  • 1148 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe 2 Queen Beds

1 bedroom, premium bedding, down comforters, free minibar

Deluxe 2 Queen Beds

8.4 out of 10
Very good
(17 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean View 2 Queen Beds

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View 2 Queen Beds

9.0 out of 10
Wonderful
(6 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Suite Ocean View

1 bedroom, premium bedding, down comforters, free minibar

Two Bedroom Suite Ocean View

9.4 out of 10
Exceptional
(20 reviews)
  • 1690 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe 1 King Bed

Deluxe 1 King Bed | 1 bedroom, premium bedding, down comforters, free minibar

Deluxe 1 King Bed

8.8 out of 10
Excellent
(45 reviews)
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View 1 King Bed

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Ocean View 1 King Bed

9.4 out of 10
Exceptional
(36 reviews)
  • 538 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front | Terrace/patio

Three Bedroom Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 4628 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft

Three Bedroom Loft | Living area | 50-inch flat-screen TV with satellite channels, TV, MP3 dock

Three Bedroom Loft

  • 3500 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Ocean Front

Two Bedroom Ocean Front | Dining room

Two Bedroom Ocean Front

  • 2723 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

View all photos for Two Bedroom Loft

Two Bedroom Loft | View from room

Two Bedroom Loft

10.0 out of 10
Exceptional
(1 review)
  • 2210 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse

Two Bedroom Penthouse | Terrace/patio

Two Bedroom Penthouse

  • 3315 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5-star Punta Sam property with 6 restaurants
Catch some rays at the beach or spend the day relaxing at Villa del Palmar Cancun All Inclusive Beach Resort & Spa's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Villa del Palmar Cancun All Inclusive Beach Resort & Spa offers 415 accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

5 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Villa del Palmar Cancun All Inclusive Beach Resort & Spa is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Villa del Palmar Cancun All Inclusive Beach Resort & Spa you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges and a beach bar. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a children's pool, and a sauna. Guests can use the outdoor pool at a partner property. Onsite self parking and valet parking are complimentary.

Villa del Palmar Cancun All Inclusive Beach Resort & Spa is a smoke-free property.

La Casona STK - This steakhouse serves dinner only.
Davino Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast and dinner. Open daily.
Zama Restaurant - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Legend - This sports bar specializes in Japanese cuisine and serves dinner only. Open daily.
Caprichos - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1029 out of 1555 reviews
Rating 8 - Good. 288 out of 1555 reviews
Rating 6 - Okay. 122 out of 1555 reviews
Rating 4 - Poor. 58 out of 1555 reviews
Rating 2 - Terrible. 58 out of 1555 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

DIANA

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The property was OK a few things that I didn’t like No welcome drink like other resorts or hotels as soon as you walk in, the buffet was very limited on food. The steak restaurant is very minimal had no taste at all. The Italian restaurant was fantastic. That was our best place for breakfast. We only did room service due to having an infant and not wanting to wake up early. When we were out at the beach, the waitress service was limited as well. They were not attentive as other waiters at other resorts. The food at the snack bar was minimal and OK. I like this resort just because it was far away from the others and the waters were great But out of 10 I will definitely rate this at a four compared to other resorts out there the ferry as well was a big thing why we got their clothes was because we can go to Isla‘s very faster, but that ferry is a cargo ferry and it’s only three times it leaves so keep in mind in that they do not advertise that part. There’s no shopping around. I wanted to do some shopping at least at different stores, but not a lot of nightlife so I figured this would be a good resort but definitely wrong. I kind of recommend it. I guess you would have to stay to take your own review.
Stayed 4 nights in May 2025

6/10 Okay

Haide

Traveled with family
Liked: Cleanliness, property conditions & facilities
First time staying here and I was not impressed. Just another resort. The dinning options were good however they only have 1 buffet. This buffet is closed half the time I was there. It was annoying because for lunch I had to either make a reservation or eat from the snack bar. The snack bar did have a few items like salads, tacos, burgers, hot dogs, chicken wings and tenders with fries. Some wraps. For someone that wants to pick her own food I was not so happy. They clean the rooms daily and have a good mini bar and snacks free of charge. I was annoyed by the check I needed to sign every where including the snack bar. This check detailed what we ate at zero cost because its all inclusive but you had to print your name and sign. They do this so you can tip if you dont have cash with you. Of course additional tips are optional but its a bit rude. I wont be going back here, food was a 7/10 and staff was 6/10.
Stayed 6 nights in May 2025

6/10 Okay

Brittany, Newcastle

Traveled with group
Liked: Cleanliness
Disliked: Amenities
We were overcharged at the spa and the transportation to downtown. When we tried to resolve it, we were just argued with and told we approved charges we definitely didn’t approve. Similarly, we paid the hotel for transportation to a club, but when we arrived at the club, they said we didn’t and made us pay again. We reserved a two bed room, but received and ocean view upgrade with only one bed. The food was good, but a reservation when booking is recommended.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alma

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not one thing that we did not enjoy on this resort. It was the perfect relaxing vacation that we needed! Rafael checked us in and he was wonderful. Very informative and helped with all our questions. Helped provide the other couple with us an upgrade that was greatly appreciated. He was absolutely amazing! All the staff were beyond great, very friendly and always greeted with a smile! Dining options were great as well. Great reviews for the steakhouse and italian, as well as the Legends bar inside. Food was really good 10/10. Resort was very clean and the hospitality all staff provided was great! Room service was used on our visit and they were very quick and always willing to help. Pools are wonderful! The staff keeps it very clean. Many different pools so you have options! Theres also staff that comes around the pools asking if you want drinks/food. Nightly options we didn’t experience really weren’t looking for partying, more of a relaxing vacation. All in all, our whole party has nothing but great things to say about Villa Del Palmar and their staff! Thank you to everyone who made our vacation everything we needed!
Stayed 3 nights in May 2025

10/10 Excellent

Sanjana A

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
The rooms were the best part of course the pool and beach too! The staff were very tentative! The food was ok. We wished there was a dinner buffet. Overall it was a great time!
Stayed 4 nights in May 2025

10/10 Excellent

Doreen and Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Grate
Stayed 4 nights in Apr 2025

8/10 Good

Haein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Ross A.

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I want to give this property 5 stars. It's beautiful, it's fun, it feels like its own perfect little escape. But frankly I 3as absolutely outraged by the way we were treated. At least three times I attempted to call to have something minor fixed in the room . Ok, I thought, let it go. However, after spending 90 mins trying every number available on the phone (front desk, bellman, etc.) because three room service number was simply busy no matter what. Is no one working here? I wondered. So at 4 am, I got dressed and walked to the front desk. Yes! People are working. In this case, 3 people were right there at the front desk talking. When I explained that not one line anywhere on the property answers, not only did they not care, they responded with hostility. 'What do you want? We"ll get it from room service". Room svc is not the point. As a person who had a life threatening medical emergency, I thankfully survived, what would have happened if it occur while I was there? The truth is very scary. Not one person on any line anywhere in the hotel was reachable _on several occasions. Knowing how dangerous this, the response I got was rude, hostile, deeply unprofessional. Having traveled around the world, one thing is very consistent. When a classy place makes a mistake, the offer a gesture, and at minimum an apology. Not here.
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole family enjoyed all the Activities. The pool zumba, volleyball, floating obstacle course, catamaran all the different pools and hottubs. Dining in all the restaurants was exceptional. Staff and service around the pool was perfect. Definitely will go back.
Stayed 5 nights in Apr 2025

6/10 Okay

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Maria de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, very friendly, always going out of their way to help, facilities were very clean, food was wonderful, this is our 4th time staying at this resort.
Stayed 8 nights in Apr 2025

10/10 Excellent

Chaynalin

Stayed 6 nights in Apr 2025

10/10 Excellent

Sravan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained resort with great dining options, pools for family and kids. My young kids loved the stay in ocean view 1 bedroom suite. Highly recommend and excellent place to stay for first timers in Mexico.
Stayed 5 nights in Apr 2025

4/10 Poor

Welton Ray McCully

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The only thing I didn’t like that most of the trip we had zero water pressure for the jacuzzi. Also there were problems with our room when we got there. Our travel agent or maybe the hotel didn’t have information correct. They didn’t have our room when we got there and they had my name wrong. We booked two queen beds but they gave us a king size bed with a pull out in the front room. We also didn’t know about to the 500 dollar insurance fee when we got there. They charged us for WiFi when it was supposed to be free. Poor communication on their end on the travel agent and the hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Emily Anne

Stayed 6 nights in Apr 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and service. Beautiful pools
Stayed 6 nights in Apr 2025

6/10 Okay

Kristine

Liked: Property conditions & facilities
The room wasn’t pristine
Stayed 4 nights in Apr 2025

10/10 Excellent

Demetrio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family loved the resort
Stayed 7 nights in Apr 2025

10/10 Excellent

Kartika Huston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

6/10 Okay

Chuck

Traveled with family
Pros: Large 2 bedroom suite with living room which is good for teenage kids. There are several pools and jacuzzis. Kayaking is free but at the mercy of the wind (closed on windy days). Mexican food is good, buffet is good. Cons: The property is dated compared to its sister property Garza Blanca. Several items in my room were broken including the door scanner, the automatic blinds in the bedroom and living room, and the jacuzzi water was yellow. The restaurants were decent except for the steak. Don’t order steak any where on premise, the cuts are thin, cooked poorly and are definitely poor quality. The pools are ok but since there are so many kids the chances are high that there will be an accident. My last day there one of the pools was closed for 4 hours, and had to be “shocked” which means someone went number 2. Tipping is out of control compared to other places in Cancun because the staff doesn’t get paid a real wage. Lastly they try to get you to sign up to their residency club and say it’s only 90 minutes (took 3 hours). Definitely feels like a pyramid scheme they have to fund construction. It’s not a time share, more likely a “scam” share since you don’t own anything but the right to use their properties. Overall, I wouldn’t recommend it over the Hilton all Inclusive which is newer.
Stayed 6 nights in Apr 2025

8/10 Good

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in is a nightmare. After that everything is great.
Stayed 5 nights in Apr 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The pools are pristine, and the restaurants boast delicious gourmet food. We were disappointed that our personal hot tub on our balcony did not work during our entire stay. We paid a premium price for the room we had and were not compensated in anyway for this. (we were told we could perhaps have a free night if we booked there again.) We also had trouble upon arrival paying our balance. We tried to use our American Express card and were told that the machines were having trouble processing it in USD. So, we agreed to allow the card to be processed in pesos, and ended up being charged $250 more than the agreed-upon balance owed. We received varying responses regarding this and never had it resolved during our five nights there. So, we filed a dispute upon returning home. It was unusual since we were able to use our American Express card on the property to book excursions in USD. The hotel charges a higher exchange rate, but this was not told to us at the time we agreed to charge the amount in pesos. Still, you would think the amount of pesos would be adjusted to match the balance owed in USD.
Stayed 5 nights in Mar 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Richie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive: Location was away from main Cancun, more family oriented. Negative:Tips felt as they were expected and resort/managers tend to way over charge for anything extra outside all inclusive.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juan

Stayed 6 nights in Apr 2025