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Villa Palmeras

3.5 star property

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Photo gallery for Villa Palmeras

Interior
Interior
Interior
Junior Studio Suite | Terrace/patio
Junior Studio Suite | Free wired internet

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Sergio Butrón Casas Mz 402 Lt 1-C, Cancun, QROO, 77560
  • Ventura Park Cancun
    ‪11 min drive‬
  • Delfines Beach
    ‪19 min drive‬
  • Iberostar Cancun Golf Course
    ‪21 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪9 min drive‬

Room options

View all photos for Junior Studio Suite

Junior Studio Suite | Free wired internet

Junior Studio Suite

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Room

Family Room | Free wired internet

Family Room

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room

Superior Room | Free wired internet

Superior Room

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Free wired internet

Standard Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard double room

Standard double room | Free wired internet

Standard double room

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Villa Palmeras

3.5-star hotel in Alfredo V. Bonfil
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room and a garden are onsite.
Villa Palmeras offers 17 air-conditioned accommodations with complimentary toiletries. 32-inch LED televisions come with cable channels.

Bathrooms include showers. This Cancun hotel provides complimentary wired Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Cancun hotel also offers an outdoor pool, a terrace, and an arcade/game room. Complimentary self parking is available on site.

Villa Palmeras is a smoke-free property.

Villa Palmeras has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Outdoor pool

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee for check-in between 6:00 AM and 2:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 350

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
A virtual front desk provides assistance to guests

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 2:30 PM
  • Late check-out fee: MXN 350 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
This property is professionally cleaned

We should mention

This property does not have elevators
Pool access available from 7 AM to 9 PM

Property is also known as

Villa Palmeras Cancun
Palmeras Cancun
Villa Palmeras Hotel
Villa Palmeras Cancun
Villa Palmeras Hotel Cancun

Villa Palmeras Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 566 out of 1000 reviews
Rating 8 - Good. 223 out of 1000 reviews
Rating 6 - Okay. 101 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

The hotel was beautifully appointed, sparkling clean with spacious rooms. The pool and games area is in a private walled green space great for relaxing. The staff was welcoming and friendly. The check-in experience is modern and easy.
Pool area
Lobby
Front entrance
Stayed 1 night in Feb 2025

10/10 Excellent

Cesar, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful however the location is not. They have body wash but no wash cloth. No iron-board. Two remote control with no instruction how to use them.
Stayed 1 night in Feb 2025

10/10 Excellent

Kelley, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sooo tranquil and peaceful. The perfect place to unwind from busy resorts. The property itself is stunning. It would make the perfect wedding venue
Stayed 2 nights in Feb 2025

10/10 Excellent

MohammedAli

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very exclusive type of stay would love to go back with a bunch of friends and rent it all out!!! Would reccomend staying if you need somewhere close to stay near the airport, or if you have a vehicle and need a base! Food is deliciouwashrooms and bedroom are clean and nice wifi works!! Owners know what theyre doing!
Stayed 1 night in Feb 2025

6/10 Okay

Dawna

Traveled with partner
Disliked: Amenities
Area around hotel is questionable, but actual place inside was nice
Stayed 1 night in Feb 2025

10/10 Excellent

Alexander

Liked: Staff & service
Stayed 1 night in Feb 2025

6/10 Okay

Bob

Liked: Cleanliness, property conditions & facilities
Nice room and very nice property. One thing I didn't like was that fact there is no staff on site for the check in. Had to remind them to send me the access code to get into the hotel. Also no key for the room, just an access code. So you had to remember to have the numbers with you all the time. And hope that it continued to work. Restaurant was good. Thankfully they have one, since there is nothing close to this hotel for restaurants or things to do. Good place to stay for 1 night before going to the airport the next day. And to get there use Uber- it was $145 pesos. Because Uber is not allowed at the airport I had to take a taxi to the hotel. Initially they wanted $1100 pesos. I refused, after much discussion, they finally took $600 pesos. After settling into my room, discovered TV wasn't working. Technician showed up looked at it and walked away. Never came back or got it working. Contacted management and requested a small deduction on the rental fee. Offered to give me another room. Since I was already settled in, I declined. Which wouldn't have mattered anyway, as the wifi stopped working.
Stayed 1 night in Feb 2025

8/10 Good

Karol

Stayed 1 night in Feb 2025

10/10 Excellent

Jeysel

Liked: Cleanliness
Everything was very nice, and all the staff were very friendly.🙏😇😎
Stayed 1 night in Feb 2025

8/10 Good

bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place out of the hustle. Secure and clean. Staff was very helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa Palmeras is an exceptionally beautiful property. The auto-check-in was completely straightforward and convenient. We arrived early and were able to wait comfortably until our room was ready. The dinner at the restaurant was absolutely excellent and very well priced. Our server (didn’t get his name) was fantastic! I gave 2 stars for the area because it is located down a rough road with nothing nearby. We booked our stay here because we have an early flight, and Villa Palmeras exceeded our expectations. Please note however, the transportation to the airport is 450 pesos.
Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and even contactable early morning. Lovely property, the room i had, was with an awesome balcony!
Stayed 1 night in Feb 2025

4/10 Poor

Julie

Traveled with partner
Disliked: Amenities, property conditions & facilities
I do not recommend anyone from Canada or the US stay here. It was extremely difficult to find our taxi driver, and it was a very unsafe and scary neighborhood. There is one "restaurant" on the facility and nothing else nearby - not that you would want to leave the grounds. Although yes, it was clean, the bed was very uncomfortable and our door was in front of the common area so there was zero privacy and loud noise until after 10pm. There wasn't even soap in the shower and the toilet didn't flush every time. The only saving grace was the taxi service the next day to the airport was easy to book, on time and affordable. I still can't believe they charged us for the terrible cup of coffee in the morning... all in all - we do not recommend.
Stayed 1 night in Feb 2025

10/10 Excellent

Freda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely boutique hotel. Friendly and helpful staff. Beautiful gardens. Peaceful pool area. Large clean room. Quiet sitting area. Great food served at onsite restaurant. We booked it last minute because of a cancelled flight. It was 20 minutes from the Cancun airport. Not 9 minutes as shown in the Google listing.
Stayed 1 night in Feb 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
A hidden gem close to the airport
Stayed 1 night in Feb 2025

10/10 Excellent

Josselin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really nice for its price and the staff is great!
Stayed 1 night in Feb 2025

4/10 Poor

Samantha

Disliked: Staff & service, amenities, property conditions & facilities
I didn't realize this property had no staff on site. I didn't end up staying there as the surrounding area was not the greatest. Access road was almost impassable by car, not to mention it was not easy to find using google maps.
Stayed 1 night in Feb 2025

8/10 Good

Shahzad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, however there is nothing around it. You have to walk a mile to the main road.
Stayed 1 night in Jan 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Katrinka

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Just one challenge

This is a stunningly beautiful setting! And the instructions for access were very good. Our only hesitation to stay again is because there’s no one on staff and available. Someone was having an intense and very loud encounter for almost an hour at 4 am and we had no recourse available to deal with it.
Stayed 1 night in Feb 2025

10/10 Excellent

Faye

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice affordable
Stayed 1 night in Feb 2025

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There wasn't any amenities around the area and we were not sure if the neighborhood was safe so felt like we couldn't leave the property. Was ok though as the place is like an Oasis in the middle of nowhere and they did have a restaurant and games area and a lovely pool area.
Stayed 1 night in Feb 2025

10/10 Excellent

Chuck

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s off the beaten path, but safe and secure once you’ve in the compound.
Stayed 1 night in Feb 2025

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had seen some unfavourable reviews before arriving, but my husband and I were more than impressed when we arrived and entered the premises. It’s a hidden gem. Very lovely property and our room is quite impressive. We had read
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, we stayed here last minute because our flight got canceled and it was fairly close to the airport and got a great deal. It was peaceful and they have a restaurant. There is no where close to walk to for dinner, there is an oxxo about 15-20 minute walk.
Stayed 1 night in Feb 2025