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Waldorf Astoria Cancun

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Waldorf Astoria Cancun

2 outdoor pools
Exterior
Terrace/patio
Lobby
Beach/ocean view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Pet friendly
  • Breakfast available
  • Room service

Explore the area

Map
Carretera Federal 307 Kilometro 333, Cancun, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Xoximilco
    ‪11 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 675 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Living area | 55-inch flat-screen TV with satellite channels

Presidential Suite, 1 Bedroom

  • 1680 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Ocean View (Parlor)

  • 1680 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

View from room

Suite, 1 King Bed, Ocean View (Parlor)

  • 1680 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 675 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Ocean Front

In-room safe, blackout drapes, iron/ironing board

2 Bedroom Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Queen Beds, Oceanfront (Swim up)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Oceanfront (Swim up)

  • 675 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Oceanfront

Suite, 1 King Bed, Oceanfront | In-room safe, blackout drapes, iron/ironing board

Suite, 1 King Bed, Oceanfront

  • 1035 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

View from room

Suite, 2 Bedrooms, Oceanfront

  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 675 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

Shower, towels

Suite, Oceanfront (Master Suite, Swim up)

  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Oceanfront (Master Suite, Swim up)

55-inch flat-screen TV with satellite channels

Suite, Oceanfront (Master Suite, Swim up)

  • 1680 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (Swim up)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Oceanfront (Swim up)

  • 675 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Partial Ocean View

  • 675 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Amai)

Shower, towels

Suite, 1 King Bed (Amai)

  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed (Riviera)

Shower, towels

Suite, 1 King Bed (Riviera)

  • Sleeps 10
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll In Shower)

In-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll In Shower)

  • 678 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll In Shower)

In-room safe, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll In Shower)

  • 678 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Oceanfront

  • 1033 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

JW Marriott Cancun Resort & Spa

Pool
Hot Tub
Spa
Kids pool
4.6 out of 5, Wonderful, (1012)
The price is $499
per night
$681 total
includes taxes & fees
Feb 2 - Feb 3
JW Marriott Cancun Resort & Spa

About this property

Waldorf Astoria Cancun

5-star Cancun resort with spa
Catch some rays at the beach or spend the day relaxing at Waldorf Astoria Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Waldorf Astoria Cancun offers 173 accommodations with private plunge pools and safes. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Waldorf Astoria Cancun features a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 5 meeting rooms. This luxury resort also offers concierge services, 24-hour room service, and an ATM. Parking is available onsite for a surcharge.

Waldorf Astoria Cancun is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Waldorf Astoria Cancun has 3 restaurants on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 20 per night)
  • Valet parking on site (MXN 28 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 700 to 1,400 for adults and MXN 350 to 1,400 for children
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Free crib
  • Private plunge pool

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Firepit
  • On the beach
  • Outdoor furniture

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (47 inch wide door)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per accommodation, per day, plus a one-time cleaning fee of MXN 1000
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 51 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
  • Self parking fee: MXN 20 per night
  • Valet parking fee: MXN 28 per night
  • Pet fee: MXN 1500 per accommodation, per day plus MXN 1000 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Cancun Resort
Waldorf Astoria Cancun Cancun
Waldorf Astoria Cancun Resort Cancun

Waldorf Astoria Cancun Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 81 out of 100 reviews" "
Rating 8 - Good. 9 out of 100 reviews" "
Rating 6 - Okay. 4 out of 100 reviews" "
Rating 4 - Poor. 2 out of 100 reviews" "
Rating 2 - Terrible. 4 out of 100 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, food and service are impeccable. The only downside is the outsourced service the hotel uses for transportation.
Stayed 2 nights in Oct 2024

10/10 Excellent

Emer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was perfect. The staff were courteous and attentive. The overall experience is awesome!
Stayed 3 nights in Oct 2024

10/10 Excellent

Byron, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.
Stayed 2 nights in Oct 2024

10/10 Excellent

DeeAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service and stay as expected. Did not disappoint.
Stayed 4 nights in Oct 2024

10/10 Excellent

Judith, Frederick

Stayed 1 night in Sep 2024

10/10 Excellent

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Tairsha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this is an amazingly beautiful hotel! I love when a place looks just like the pictures. The warm browns and neutral tones filled every inch of the resort. The pool waters were so comfortablely warm that I truly didn't want to get out. People who love to watch the sunrise will be in awe of the view from their balcony. I always prefer modern style, so the room decor was grown and sexy. The staff were extremely pleasant and accommodating to all requests. Now for my favorite part - the FOOD. The pork belly tacos were the best pork tacos I'd ever had anywhere! I was literally so happy, smiling, and crying at the same time because they were that good. I'd take a bite and then sip this non-alcoholic drink they served and my taste buds went crazy. I hadn't had a food-gasm in a long time, but I sat back and enjoyed the ride.
Stayed 2 nights in Aug 2024

10/10 Excellent

M

Liked: Cleanliness
Stayed 1 night in Aug 2024

8/10 Good

Ilse

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo female traveler this was the best place in Cancun to stay and feel safe and taken care of. The place is stunning, quiet, relaxing. I received a tour when I arrived from my personal concierge. Daily I was asked if I needed anything. Before my excursion the bellman had a bag with a towel and water ready for me. My transportation would not come into the hotel entrance so the bellman took me and picked me up at the drop off location. The food was outstanding. The plunge pool outside on the balcony looks directly at the tranquil beach and was delightful! The Miami Vice drink was the best one I’ve ever had. The personal attention you receive here is off the charts. I will make this my go-to hotel from now on!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sharon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed. There was actually amazing. Just keep in mind that it’s farther from many places but it’s a great place to stay if you’re looking for the quiet
Stayed 3 nights in Aug 2024

10/10 Excellent

Damon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch all-around. Just be aware that it’s expensive on top of your room rate. Family of 4 will be spending $600/day on food and beverage. However, food was excellent too.
Stayed 7 nights in Aug 2024

10/10 Excellent

Craig E

Liked: Cleanliness, staff & service, property conditions & facilities
PERFECT!!!!!!!! Jesus is the absolute BEST!!!!!! The Hotel & the rooms are beautiful & clean as well as the pool & the beach. The food is delicious. Could not ask for more.Thanks Waldorf staff for being so accommodating & friendly.
Stayed 4 nights in Aug 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was absolutely wonderful!! Customer service was impeccable. Rooms and hotel were luxurious. Would definitely come back and recommend to others.
Stayed 4 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Cynthia Garcia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, if you’re looking for a place to relax and forget about everything. This is the place. The food is so delicious and everything is made to order fresh.
Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made our trip special were the employees. The service was impeccable, but I feel like we could also have great conversations and learn a little bit about their culture and life, which is great when visiting a different country. Huge shout out to Jesus, who went above and beyond to accommodate all of our requests. He did it with great professionalism and always a smile.
Stayed 8 nights in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location. I enjoyed how quiet it was and peaceful for the ultimate relaxation get away.
Stayed 5 nights in May 2024

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property situated away from the hotel zone. Quiet, peaceful, relaxing and we didn’t have to fight over pool chairs. The staff was excellent and catered to our every need.
Stayed 5 nights in Apr 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

VISHAL N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Ifeanyi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well appointed. I like that it doesn't feel too big and the pool is very relaxing. The spa and gym amenities are fantastic. The staff is so friendly. The rooms are gorgeous and well laid out. 10/10
Stayed 2 nights in Mar 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es extremadamente bella, tranquila para familias, muy limpio servicio impecable, pero también debes estar preparado para la parte económica porque es bien caro, los precios son bien altos
Stayed 2 nights in Feb 2024