*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Waldorf Astoria Cancun features a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness center. Dining is available at one of the resort's 3 restaurants. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.
Business-related amenities at this 5-star property consist of a business center and 5 meeting rooms. This luxury resort also offers concierge services, 24-hour room service, and an ATM. Parking is available onsite for a surcharge.
Waldorf Astoria Cancun is a smoke-free property.
- Number of outdoor pools - 2
- Registration desk height (inches) - 32
- Registration desk height (centimeters) - 81
- Elevator
- Elevator door width (inches) - 47
- Number of bars/lounges - 2
- Elevator door width (centimeters) - 119
- Number of poolside bars - 1
- Full-service spa
- Stairwell handrail height (inches) - 36
- Stairwell handrail height (centimeters) - 91
- Firepit
- 24-hour front desk
- Business center
- Year Built - 2022
- Steam room
- Free WiFi
- Self parking (surcharge)
- Valet parking (surcharge)
- Smoke-free property
- Food and water bowls
- Number of meeting rooms - 5
- ATM/banking
- Breakfast available (surcharge)
- Number of restaurants - 3
- Concierge services
- Conference center
- Total number of rooms - 173
- 24-hour fitness facilities
- No accessible shuttle
- Number of floors - 6
- Number of buildings/towers - 1
- Outdoor furniture
Family Friendly Amenities
- Number of outdoor pools - 2
- Free WiFi
- Free cribs/infant beds
Room Amenities
Waldorf Astoria Cancun offers 173 accommodations with private plunge pools and safes. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers. This Cancun resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
- Daily housekeeping
- Phone
- Free local calls
- Private bathroom
- Iron/ironing board
- In-room safe
- Room service (24 hours)
- In-room climate control (air conditioning)
- Wireless internet access
- Blackout drapes/curtains
- Shower only
- Satellite TV service
- Flat-panel TV
- Free WiFi
- TV size: 55
- TV size measurement: inch
- Private plunge pool
- Connecting/adjoining rooms available
- Free cribs/infant beds
- In-room climate control (heating)
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 1
- Braille signage
- Hand-held showerhead
- Height-adjustable showerhead
- Wardrobe or closet
- WiFi speed 50+ Mbps
Parking
Self parking (surcharge) , Valet parking (surcharge)
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Waldorf Astoria Cancun has 3 restaurants on site.
24-hour room service is available.
Spa Services
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Handrails in stairways
- Wheelchair-accessible concierge desk
- Braille or raised signage
- Wheelchair-accessible path to elevator
- Well-lit path to entrance
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
Nearby Activities
2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Fitness classes on site
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 700 to 1400 for adults, and MXN 350 to 1400 for children
- Self parking fee: MXN 20 per night
- Valet parking fee: MXN 28 per night
- Pet fee: MXN 1500 per accommodation, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at anytime
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Pets cannot be left unattended
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Security system
Debit cards not accepted
Property does not follow sanitization practices of any association
Staffed front desk
LGBTQ friendly
Smoke detector
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Mobile key entry is not available
Protective clothing is not available to guests
Food service has not been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
No rollaway/extra beds available
Property does not follow regional sanitization guidelines
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Free cribs (infant beds)!
Pet Policy
- Pets allowed for an extra charge of MXN 1500 per accommodation, per day
- Dogs only
- 2 total (up to 51 lbs per pet)
- Pets cannot be left unattended
- Food and water bowls are available
- Restrictions apply
- For more information contact the property at the number on the booking confirmation
- Service animals are welcome, and are exempt from fees
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Hotel Names
- Waldorf Astoria Cancun Resort
- Waldorf Astoria Cancun Cancun
- Waldorf Astoria Cancun Resort Cancun
Hotel Reviews
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