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Hotel Cozumel Sierra

3.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Cozumel Sierra

Garden
Front of property
Porch
Lobby
Interior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Laundry
  • 24/7 front desk
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Air conditioning

Explore the area

Map
Rua Pedro Luiz Oliveira, Canela, RS, 95680000
  • Parque Terra Magica Florybal
    3 min walk
  • Família Chaulet - Canela Rural
    12 min walk
  • Rodoviária de Gramado
    12 min drive
  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    101 min drive

Room options

View all photos for Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View | Minibar, in-room safe, blackout drapes, soundproofing

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Standard Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Standard Double Room

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Minibar, in-room safe, blackout drapes, soundproofing

Luxury Room

  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Family Double or Twin Room

Minibar, in-room safe, blackout drapes, soundproofing

Family Double or Twin Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Romantic Double Room

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double or Twin Room

Minibar, in-room safe, blackout drapes, soundproofing

Comfort Double or Twin Room

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Family Studio Suite

Family Studio Suite | Minibar, in-room safe, blackout drapes, soundproofing

Family Studio Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double or Twin Room, 1 King Bed with Sofa bed

Standard Double or Twin Room, 1 King Bed with Sofa bed | Minibar, in-room safe, blackout drapes, soundproofing

Standard Double or Twin Room, 1 King Bed with Sofa bed

  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Double Room

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Hotel Cozumel Sierra

3-star Canela hotel with coffee shop/cafe
Along with a coffee shop/cafe, this hotel has coffee/tea in a common area and a business center. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, free use of bicycles, dry cleaning, and laundry facilities are onsite.
Hotel Cozumel Sierra offers 9 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include complimentary bicycles.
The hotel offers a coffee shop/cafe. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary. This 3-star property offers access to a business center. This Canela hotel also offers a terrace, tour/ticket assistance, and a garden. Onsite covered self parking is complimentary.

Hotel Cozumel Sierra has designated areas for smoking.

A complimentary full breakfast is served each morning between 8:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.

Languages

English, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 90.00 per pet, per day, plus a deposit of BRL 90.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet deposit: BRL 90.00 per day
  • Pet fee: BRL 90.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Cozumel Sierra Hotel
Hotel Pinheiros do Caracol
Hotel Cozumel Sierra Canela
Hotel Cozumel Sierra Hotel Canela
HOTEL POUSADA PINHEIROS DO CARACOL

Hotel Cozumel Sierra Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 45 out of 52 reviews" "
Rating 8 - Good. 4 out of 52 reviews" "
Rating 6 - Okay. 1 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 0 out of 52 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

PEDRO H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Silas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente e voltaria com certeza
Excelente local, atendimento, café da manhã, organização e limpeza.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ariela

Stayed 1 night in Nov 2023

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Girleide

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Ficamos apenas um dia, o atendimento foi muito cordial, a acomodação é bem confortável, tudo muito charmoso e o café da manhã delicioso, recomendo o pão de queijo sensacional!
Stayed 1 night in Oct 2023

4/10 Poor

Luiza

Liked: Staff & service
Disliked: Cleanliness
Decepcionante
Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refúgio próximo a natureza
Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo
Stayed 1 night in Aug 2023

10/10 Excellent

Antonio

Stayed 1 night in Aug 2023

10/10 Excellent

CRISTIANO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

JOSIAS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

GISELE SILVA

Stayed 2 nights in Jul 2023

10/10 Excellent

Givanit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retorno garantido
Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve.
Stayed 1 night in Jun 2023

8/10 Good

Nilton

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Ótimo, mas precisa observar alguns detalhes
O hotel é excelente, mas precisa observar alguns detalhes, simples, mas que comprometem. Net no quarto não funcionou, a pia do banheiro estava entupida e os alimentos, pães e cucas no café da manhã tinham aspecto de velhos (não eram do dia). Inclusive um pãozinho integral, quadradinho, completamente duro. Não se conseguia morder. A questão da pia, até fica anti-higiênico, vc lavando as mãos, ou escovando os dentes e a agua que cospe ficar circulando na pia. E não era uma questão da válvula da pia, pois na minha casa tenho a mesma, com o mesmo tipo de tampa de válvula e não era esse o problema. Tirando a válvula a pia seguia entupida. Na net o que acontecia é que o aparelho informava que não estava conectado a internet e não se conseguia acessar os canais do cabo. Um lugar muito bonito, o quarto de excelente tamanho, mas alguns detalhes desfavorecem. O secador de toalhas do banheiro manchado de ferrugem, com pintas de ferrugem na sua composição. Um pouco mais de observação a esses assuntos.
Stayed 1 night in Jun 2023

6/10 Okay

Itamar

Liked: Cleanliness
Chegamos a noite, recepção normal. Café da manhã, nao tinha os alimentos disponíveis na rampa e se quisesse algo tinha que solicitar, pao de queijo nao teve reposição mesmo solicitando. Pouca variedade disponível na rampa, pão francês não disponível…
Stayed 1 night in Jun 2023

10/10 Excellent

pedro

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

IANA

Stayed 1 night in May 2023

10/10 Excellent

Fernando

Stayed 1 night in May 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos bem recepcionados do início ao fim. Café da manhã excelente. A limpeza do quarto nota 8, organização 10. Local de fácil acesso, a poucos minutos de Gramado. Com certeza voltaremos.
Stayed 1 night in Aug 2022

10/10 Excellent

Victoria

Stayed 1 night in Aug 2022

10/10 Excellent

Sila

Stayed 1 night in Jul 2022