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Canelli Vacation Packages

Hotel is in great location however getting there is little bit confusing. At first parking is completely different location ( which is understandable but I would like to know it before so I don't have to find temporary parking spot which is not easy, then find the hotel, then go to 4th floor, then go back to the car, then find the garage, then back to the hotel) Other than that it's clean and very nice space. Communication with front desk in English is kinda challenging.

Good central location. No

Just a great surprise. Well done.

The room had no windows and no way to ventilate the room. Breakfast was very good.

Amazing hotel. All the staff are very welcoming but we have to give a special thanks to Simone, who truly went above and beyond

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

A must stay for anyone visiting Genova! Class all around.