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In Mountain

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for In Mountain

Exterior
Exterior
Poolside bar
Hallway
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Bar
  • Spa
  • Breakfast available
  • 24/7 front desk
  • Hot Tub

Explore the area

Map
Caminho do Telegrafo, 17, Santa Cruz, Madeira, 9125-258
  • Palheiro Golf Club
    10 min drive
  • Palheiro Gardens
    10 min drive
  • Madeira Stadium
    12 min drive
  • Funchal (FNC-Cristiano Ronaldo)
    15 min drive

Room options

View all photos for Executive Apartment, 1 King Bed, Pool View, Slope side

Executive Apartment, 1 King Bed, Pool View, Slope side | Hypo-allergenic bedding, minibar, individually decorated

Executive Apartment, 1 King Bed, Pool View, Slope side

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Apartment, 1 King Bed, Fireplace, Ocean View

Traditional Apartment, 1 King Bed, Fireplace, Ocean View | Hypo-allergenic bedding, minibar, individually decorated

Traditional Apartment, 1 King Bed, Fireplace, Ocean View

  • 635 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom

Hypo-allergenic bedding, minibar, individually decorated

Comfort Apartment, 1 Bedroom

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Apartment, 1 Bedroom, Kitchenette, Slope side

Hypo-allergenic bedding, minibar, individually decorated

Traditional Apartment, 1 Bedroom, Kitchenette, Slope side

  • 914 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Apartment

Classic Apartment | Hypo-allergenic bedding, minibar, individually decorated

Classic Apartment

  • 431 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio Suite, 1 Bedroom, Kitchenette, Slope side

Hypo-allergenic bedding, minibar, individually decorated

Design Studio Suite, 1 Bedroom, Kitchenette, Slope side

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Ensuite, Ocean View

Deluxe Apartment, 1 Bedroom, Ensuite, Ocean View | Hypo-allergenic bedding, minibar, individually decorated

Deluxe Apartment, 1 Bedroom, Ensuite, Ocean View

  • 215 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

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3.7 out of 5, Good, (437)
The price is $69
per night
$76 total
includes taxes & fees
Dec 11 - Dec 12
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About this property

In Mountain

3-star Santa Cruz country house with private pools
This smoke-free country house features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a spa tub are onsite. Housekeeping is available on request.
In Mountain offers 3 accommodations, which are accessible via exterior corridors and feature private pools and minibars. These individually decorated and furnished accommodations include dining tables. 32-inch LED televisions come with cable channels. Accommodations at this 3-star country house have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include portable fans and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided on request.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the country house's full-service spa. Services include deep-tissue massages and massages. The spa is equipped with a spa tub. The spa is open daily.
In addition to a full-service spa, In Mountain features an outdoor pool and a spa tub. The country house offers a restaurant. Guests can unwind with a drink at one of the country house's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 750 square feet (70 square meters) include conference space. This family-friendly country house also offers a terrace, barbecue grills, and an arcade/game room. Complimentary uncovered self parking is available on site.

In Mountain is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:30 AM and 10 AM.
In Mountain has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free uncovered self parking on site
  • Wheelchair-accessible van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 8:30 AM to 10:00 AM for a fee: EUR 9 for adults and EUR 6.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Private wine tours
  • Scooter/moped rentals
  • Spa tub

Family friendly

  • Arcade/game room
  • Children's games
  • Dining table
  • Highchair
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 750 square feet of conference space
  • Coworking space

Outdoors

  • Barbecue grill
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No elevator (single-level property)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels
  • Fenced private pool

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Freezer
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Spices
  • Stovetop
  • Wet bar

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in fee: EUR 20 for check-in between 8:00 PM and 2:00 AM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

The property charges 3.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Litter boxes are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 10.0 per day
Cribs (infant beds) are available for EUR 9.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 6.50 for children
  • Pet deposit: EUR 200 per stay
  • Service animals are exempt from fees
  • Late check-in fee: EUR 20 for check-in between 8:00 PM and 2:00 AM
  • Late check-out fee: EUR 15 (subject to availability)
  • Housekeeping fee: EUR 25 per day
  • Kitchen/kitchenette fee: EUR 8 per day
  • Crib (infant bed) fee: EUR 9.0 per day
  • Rollaway bed fee: EUR 10.0 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number AL238 2018

We should mention

This property does not have elevators
This property caters to LGBTQ+ guests
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mountain Country House Canico
Mountain Canico
In Mountain Santa Cruz
In Mountain Country House
In Mountain Country House Santa Cruz

In Mountain Reviews

Reviews

6.4
Rating 10 - Excellent. 9 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 9 out of 39 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Hayley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in bedding, hair in shower, no bathroom door. We booked a room described as having an ocean view and our view was of a wall. We rebooked to another hotel after one night.
Stayed 4 nights in Jul 2024

10/10 Excellent

sangam

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great !!
Stayed 4 nights in Jun 2024

2/10 Terrible

Luke

Stayed 1 night in Oct 2023

8/10 Good

Catriona

Traveled with partner
Liked: Cleanliness, staff & service
The property was in a beautiful location on top of a mountain served well by local buses. The room we had was large but open plan with shower and toilet. The shower was amazing hot and powerful. Electrics in the room were dodgy .And being out of season the pool and hottub were not available which would have been nice to know before booking. The fireplace was not useable. We were given a heater that worked well. Overall we had a lovely stay it was what we needed a break from normal life , peaceful .
Stayed 4 nights in Jan 2023

4/10 Poor

Michal

Disliked: Room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Marinela

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst stay I have had in years. No heating in the room and the weather was not warm as usual, so I literally freezed in that room for 4days. Owner not responsive and rude. No hot water for 3 days. No wifi working due to some works on the street. they are not prepared for any kind of unexpectable situations or weather. The shower leaked every time you took a shower. the room was old and the fireplace was stinking. They advertise it as soundproof walls but you can literally hear everything, and having an old wooden door does not help as well. Awful accomodation and owner. Would never recommend someone to go there.
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good for value
enjoyed the stay! Marco was really nice and helpful. Room was clean and general areas were good. Would definitely recommend and will book again.
Stayed 1 night in Mar 2022

10/10 Excellent

Kestutis

Stayed 1 night in Mar 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Small establishment with no office/reception, Our room was OK but a few changes would make much improvement. I tried but could not make my suggestions to anyone. Shared kitchen not available during ongoing refurbishment. Cafe/restaurant very cheap for full meals. Up in the hills with excellent views. Recommend a hire car because bus service is limited.
Stayed 4 nights in May 2019

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel yourself local
Delicious and healthy local and Brazilian food for every taste, attentive and very helpful staff. Fantastic views... The hotel is constantly developing its territory and improving, great respect to the owners.
Stayed 1 night in Apr 2019

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret places with excellent Portuguese cuisine
Great choice! Reasonable prices, incredibly tasty and inexpensive food, attentive and very helpful staff. Stunning views of the ocean and mountains, fresh air, birds singing, ambient music and ... complete relaxation. Walking, relaxing by the pool, patio, excellent restaurant with grill-fireplace styled as a chalet are available. As a result I stayed here much longer...
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

6/10 Okay

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice owner
Stayed 1 night in Aug 2024

6/10 Okay

Pieter Teunis van

Traveled with partner
Disliked: Staff & service, property conditions & facilities
De accommodatie ligt op een mooie plek met een prachtig uitzicht over de zee. De kamer was erg basic. Bij het boeken werd vermeld dat er ontbijt kon worden bijbesteld. Ter plaatse bleek dit niet mogelijk. De douche had geen douchewand of douchegordijn, waardoor na het douchen de hele badkamer blank stond. stond.bijgeboekt
Stayed 7 nights in May 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Sale (poils de chats sur les draps et les serviettes), pas de VMC donc humidité présente dans la chambre (les serviettes était déjà humide à notre arrivés), une odeur de parfum se dégageait dans la chambre c’était beaucoup trop, une cuisine avec aucune équipement pour le nettoyage (éponge, torchon ou liquide vaisselle) … dommage le cadre était vraiment sympa.
Stayed 2 nights in May 2024

2/10 Terrible

Tzuca

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for one night via Expedia because my flight was canceled due to weather. The location was not at the address mentioned in my booking, but they shared with me the GPS coordinates when they realised I am so late. The taxi driver said it was not a nice place, but whatever, it was late evening. I arrived, the room was very much improvised, one light switch for all lights, plugs not working, a table made of a glass which was moving, shower and toilet in the room with no door - but one could see own reflection in a huge mirror (creepy), no warm water, cold and windy inside and very noisy- one could hear the entire house. The door was not safe, and someone tried to open it in the morning without knocking. The booking said they have a restaurant and wellness area, but none was true. There was nothing to eat except overpriced chips in the small mini bar. They asked me to pay 30 euro cash deposit. I went to bed, and 20 minutes later, my skin was itching, had some bites on back and belly. I turned on the light, and there were fleas jumping in the bed. Fleas...I killed some, and decided to leave. But the location is very remote and there was no taxi available. The bed smelled like old and cigarette, although it was marked as a non-smoking room. Early in the morning, I asked them to drive me to the airport, as they said they did it for 25 euro. They kept my entite 30 eur deposit and shared no receipt. Please stop sending people there and stop this collaboration.

6/10 Okay

julien

Stayed 1 night in Apr 2023

6/10 Okay

Christophe

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Tres bel environnement exterieur, au calme dans la campagne. Grand lit double confortable.
Stayed 1 night in Apr 2023

4/10 Poor

Catia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Podia ter sido bem melhor, desde a descrição de cama kingsize que eram duas camas de solteiro juntas , aos bichos que estavam mortos no chão do quarto desde o primeiro dia e a água do chuveiro que ou era fria ou era a escaldar . Sinceramente preferia ter dado mais 10/30€ e ter aquilo que realmente estava descrito no anúncio do quarto. Não tenho nada a reclamar da simpatia mas das condições sim.
Stayed 3 nights in Mar 2023

8/10 Good

Nevenka

Stayed 5 nights in Mar 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Sijainti syrjässä, suihkut toimi huonosti, epäsiistiä huoneessa.
Stayed 7 nights in Dec 2022

6/10 Okay

Nikolai

Liked: Staff & service
Disliked: Cleanliness
Align expectations before booking
There is so much potential in this place! First the really good things: Marco and the rest of the staff were great! They attended to all our needs. Cars are available for rent very easily and cheaply - just ask! The view is stunning! Unfortunately that's about it. A lot of the things listed on hotels.com wasn't there, and if we had known, we would have booked another hotel, since we didn't have a car. There restaurant was closed, and there was a very limited food supply. There was a microwave and a fridge, but we had to ask for cutlery - which, when used, we put on the balcony, because we had to rinse it in the bathroom sink and then had nowhere to put it. The bathroom had no door and a glass wall - I love my girlfriend, but sometimes you need privacy. The other toilets on the premises didn't work... Toilet paper had to be thrown in the trash, which is fine, except the trash wasn't emptied. In fact, our room wasn't cleaned once in the four days we were there. The only trash can was the tiny one in the bathroom, so we also had to come up with another solution for trash. The water from the shower ran into the living room/kitchenette and soaked the floor. And there was only one light switch, which turned on ALL the light - not great when there is no bathroom door/wall and you need to go to the bathroom at night! We did still have a pleasant stay, just make sure to align expectations before booking.
Stayed 4 nights in Jul 2022

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2022

8/10 Good

Nuno

Traveled with family
local agradável
A estadia foi boa de uma maneira geral, existem sempre pontos a melhorar. Como o movimento não é o habitual neste momento de continua pandemia o serviço não se faz como habitual, a oferta de refeição é como o que aparece nas fotos, e o valor que pede é excessivo, principalmente o pequeno almoço, 7 euros por pessoa, acho muito, pois descendo 1 km temos uma pastelaria padaria onde se come bem mais barato. A falta de pessoal no alojamento também é notória. A culpa também é da situação em que nos encontramos.
Stayed 5 nights in May 2022

2/10 Terrible

christine

Traveled with partner
Nous avions fait deux réservations dans cet établissement (l’une à notre arrivée sur l’île et la seconde pour notre retour) et elles ont été annulées le jour même de notre venue théorique ce qui fait que nous avons dû aller à l’hôtel(95€) à notre arrivée après avoir tourné plus d’une heure en pleine nuit et pour la seconde nous avons dû dormir dans la voiture sur le parking de l’aéroport
Stayed 1 night in May 2022