The room could certainly have been cleaner, we were woken up early by surrounding hotel guests, most of the staff however was quite accommodating and friendly until our checkout on Tuesday, October 28th at approx. 11:30am - not sure the name of the woman that helped us but she was incredibly dismissive, ignorant and didn’t seem to want to hear me out for my comments on our stay. We like coming to this hotel and have many times but this poor attitude and behaviour coupled with the noise, lack of cleanliness and the fact that the pool and slide are also in need of maintenance (which, was noted by the hotel) turned us off from wanting to come back any time soon.
I would like to give a shoutout to the maintenance man who came to fix our window however on Monday night, he was quite friendly and did the job efficiently.