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The Malcolm Hotel

4.0 star property

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Photo gallery for The Malcolm Hotel

Exterior
Front of property
Concierge desk
Mountain view
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

Map
321 Spring Creek Drive, Canmore, AB, T1W 2G2
  • Canmore Caverns
    ‪4 min drive‬
  • Grassi Lakes
    ‪5 min drive‬
  • Silvertip Golf Course
    ‪6 min drive‬

Room options

View all photos for Malcolm Double Queen

Premium bedding, in-room safe, desk, blackout drapes

Malcolm Double Queen

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Malcolm Executive King

Premium bedding, in-room safe, desk, blackout drapes

Malcolm Executive King

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Mountain View Premium King

Premium bedding, in-room safe, desk, blackout drapes

Mountain View Premium King

  • Mountain view
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Malcolm Royal King

Premium bedding, in-room safe, desk, blackout drapes

Malcolm Royal King

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Mountain View Royal King

Premium bedding, in-room safe, desk, blackout drapes

Mountain View Royal King

  • Mountain view
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Malcolm Premium King

Premium bedding, in-room safe, desk, blackout drapes

Malcolm Premium King

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Mountain View Premium Double Queen

Premium bedding, in-room safe, desk, blackout drapes

Mountain View Premium Double Queen

  • Mountain view
  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Malcolm Premium Double Queen

Premium bedding, in-room safe, desk, blackout drapes

Malcolm Premium Double Queen

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Malcolm King

Malcolm King | Premium bedding, in-room safe, desk, blackout drapes

Malcolm King

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Malcolm Superior King

Premium bedding, in-room safe, desk, blackout drapes

Malcolm Superior King

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Pet Friendly Double Queen

Premium bedding, in-room safe, desk, blackout drapes

Pet Friendly Double Queen

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Malcolm Hotel

4-star hotel in Spring Creek
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
The Malcolm Hotel offers 124 air-conditioned accommodations with espresso makers and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Malcolm Hotel features 2 hot tubs, an outdoor pool, a fitness center, and complimentary bicycles. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 6 meeting rooms. Event facilities measuring 8800 square feet (818 square meters) include a conference center. This eco-certified hotel also offers a terrace, a vending machine, and an arcade/game room. Onsite self parking is complimentary.

The Malcolm Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
The Malcolm Hotel has a restaurant on site.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Estonian, Filipino, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 20 to 30 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Free bicycle rentals
  • Gym
  • Heated pool
  • Hiking/biking trails
  • Outdoor pool
  • Ski passes

Family friendly

  • Arcade/game room
  • Children's games
  • Highchair
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center (8,800 square feet of space)

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 20 to 30 per person
  • Pet fee: CAD 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 13 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Malcolm Hotel CLIQUE Canmore
Malcolm Hotel CLIQUE
Malcolm CLIQUE Canmore
Malcolm CLIQUE
The Malcolm Hotel By Clique Canmore

The Malcolm Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1003 reviews
Rating 8 - Good. 159 out of 1003 reviews
Rating 6 - Okay. 41 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 11 out of 1003 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

RANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place, Great People
Stayed 1 night in Jan 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness
The Malcolm Hotel is very nice, comfortable and clean. Great location too, walkable to Main Street and close to a lot of restaurants.
Stayed 2 nights in Jan 2025

4/10 Poor

Sarah

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I was disappointed in my stay the Malcolm. The heat in my room did not work so I was moved to an “equivalent” room, another king suite, however it was in a smoking section and my room smelled of smoke for my 3 night stay. The light above the sitting area did not work which was unfortunate as it was the only chair to sit in for reading / working which was my intention for my working holiday. The bathroom had a strong smell of septic waste. The shower only ran very hot water so it could not be used. The hotel overall is stunning - lobby and amenities are gorgeous and feels like a 5 star experience. I was disappointed by the start contrast when comparing to my room and all of the issues I experienced, especially considering I paid for a premium room. I will not return and do not recommend this property.
Stayed 3 nights in Jan 2025

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a 1 star motel charging 5 star prices. The beds suck and pillows unusable. The pool is small, dirty, and cold. The hot tubs are the same. Overall i felt ripped off for spending so much to stay there. There are WAY better hotels that are cheaper and actually have warm hot pools (moose). If i could get a full refund i would. But instead ill make sure i tell everyone how awful the Malcolm was.
Stayed 1 night in Jan 2025

10/10 Excellent

Amee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its amazing! Really worth the price, I have stayed at many named hotels but this really matches the luxury and the property is upto the new and modern design. They acknowledged my birthday and gave me some goodies !
Stayed 1 night in Jan 2025

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at the Malcolm Hotel! Convenient location! They have a restaurant and cafe within the hotel for convenience and their heated pool is amazing. Can’t wait to be back!
Stayed 1 night in Jan 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

8/10 Good

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel in a great area close to downtown, restaurants and shopping. Amazing outdoor pool and hot tub with million dollar views of the surrounding mountains.
Stayed 1 night in Jan 2025

10/10 Excellent

Michel

Liked: Amenities
Great hotel and staff highly recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I travel A LOT for work so I’ve had a lot of experience with hotels. I chose this one for our vacation and I couldn’t be happier. The staff were knowledgeable and attentive. The hotel was very well decorated, the room was perfect and the view was breathtaking. The restaurant experience could have been a bit better but they were absolutely packed. Overall, I’d like to thank the staff for a wonderful experience and I look forward to staying again!
Stayed 2 nights in Dec 2024

6/10 Okay

Travis

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Typically we stay at another resort style hotel for NYE but wanted to try something new this year. It was a big disappointment to find out that our only option to ordering any type of drink or late night snack was to order it to our room since the entire lounge and restaurant were booked for a private event. This is something guests should be notified of in advance. Noise is also a major issue on the 3rd floor. We initially thought it was the people above us and when asked if we could move rooms if they were staying, we were told they were checking out. The noise continued with loud stomps that would vibrate the hanging light fixtures. We realized it was people running in the hallway above that vibrates right through the floor. Perhaps the running is less common throughout the year as it was NYE so we would give it a pass. Overall, it wasn't a bad stay but nothing special and we will stick to the other resort that has more going on for the Christmas/NYE holidays.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kellee and Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrius, Riverview

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, friendly staff. 0 complaints.
Stayed 3 nights in Dec 2024

6/10 Okay

Spencer

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of Canmore
Stayed 1 night in Jan 2025

10/10 Excellent

Cathy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
(5) Star
Stayed 2 nights in Dec 2024

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Jan 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located right above the pool door and it was quite loud as people entered and exited the pool
Stayed 2 nights in Dec 2024

10/10 Excellent

Amelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
The Malcolm is unreal! Great service, amenities, food and more!
Stayed 1 night in Dec 2024

10/10 Excellent

Monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Always a pleasure. Top notch hotel.
Stayed 2 nights in Dec 2024