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Résidence Pierre & Vacances Cannes Verrerie

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Photo gallery for Résidence Pierre & Vacances Cannes Verrerie

Exterior detail
Apartment 5 people - 1 bedroom - Sea view - Terrace or balcony | View from room
Balcony view
View from room
Front of property

Reviews

6.4 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Outdoor Space
    Outdoor Space
  • Parking included
    Parking included
  • Kitchen
    Kitchen

Explore the area

Map
6 rue de la Verrerie, Cannes, Alpes-Maritimes, 6150
  • Midi Beach
    5 min walk
  • Bocca Beach
    16 min walk
  • Notre Dame d'Esperance Church
    4 min drive
  • Cannes (CEQ-Mandelieu)
    8 min drive

Room options

View all photos for Apartment 7 people - 1 bedroom + 1 sleeping alcove - Sea view -Terrace or balcony

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Apartment 7 people - 1 bedroom + 1 sleeping alcove - Sea view -Terrace or balcony

  • 323 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 7
  • 1 Twin Bunk Bed, 1 Double Bed, 1 Double Sofa Bed and 1 Twin Murphy Bed

View all photos for Apartment 5 people - 1 bedroom - Terrace or balcony

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Apartment 5 people - 1 bedroom - Terrace or balcony

  • 269 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Sofa Beds and 1 Twin Trundle Bed

View all photos for Apartment 4 people - 1 bedroom - Sea view - Air-conditioned - Terrace or balcony

Apartment 4 people - 1 bedroom - Sea view - Air-conditioned - Terrace or balcony | Balcony view

Apartment 4 people - 1 bedroom - Sea view - Air-conditioned - Terrace or balcony

  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Twin Trundle Beds

View all photos for Studio 5 people - 1 sleeping alcove - Sea view -Terrace or balcony

Studio 5 people - 1 sleeping alcove - Sea view -Terrace or balcony | Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Studio 5 people - 1 sleeping alcove - Sea view -Terrace or balcony

  • 215 sq ft
  • Studio
  • Sea view
  • Sleeps 5
  • 2 Twin Sofa Beds, 1 Twin Trundle Bed and 1 Twin Bunk Bed

View all photos for Apartment 5 people - 1 bedroom - Sea view - Terrace or balcony

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Apartment 5 people - 1 bedroom - Sea view - Terrace or balcony

  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 1 Double Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

View all photos for Apartment 6 people - 1 bedroom + 1 sleeping alcove - Air-conditioned - Terrace or balcony

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Apartment 6 people - 1 bedroom + 1 sleeping alcove - Air-conditioned - Terrace or balcony

  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 2 Twin Trundle Beds and 1 Twin Bunk Bed

View all photos for Apartment 4 people - 1 bedroom - Air-conditioned - Terrace or balcony

Flat-screen TV

Apartment 4 people - 1 bedroom - Air-conditioned - Terrace or balcony

  • 258 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Trundle Bed

View all photos for Appartement 7 personnes - 1 chambre + 1 coin nuit - Terrasse ou balcon

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Appartement 7 personnes - 1 chambre + 1 coin nuit - Terrasse ou balcon

  • 323 sq ft
  • 1 bedroom
  • Sleeps 7
  • 1 Twin Bunk Bed, 1 Double Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

View all photos for Studio 4 people - 1 sleeping alcove - Air-conditioned - Terrace or balcony - Sea view

Studio 4 people - 1 sleeping alcove - Air-conditioned - Terrace or balcony - Sea view | Living room | Flat-screen TV

Studio 4 people - 1 sleeping alcove - Air-conditioned - Terrace or balcony - Sea view

  • 269 sq ft
  • Studio
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Studio 4 people - 1 sleeping alcove - Air-conditioned -Terrace or balcony

View from room

Studio 4 people - 1 sleeping alcove - Air-conditioned -Terrace or balcony

  • 269 sq ft
  • Studio
  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Twin Bunk Bed

View all photos for Apartment 6 people - 1 bedroom + 1 sleeping alcove - Sea view - Air-conditioned - Terrace or balcon

Balcony

Apartment 6 people - 1 bedroom + 1 sleeping alcove - Sea view - Air-conditioned - Terrace or balcon

  • 269 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 6
  • 2 Twin Trundle Beds and 1 Twin Bunk Bed

View all photos for Studio 5 people - 1 sleeping alcove - Terrace or balcony

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Studio 5 people - 1 sleeping alcove - Terrace or balcony

  • 215 sq ft
  • Studio
  • Sleeps 5
  • 1 Twin Bunk Bed, 2 Twin Sofa Beds and 1 Twin Trundle Bed

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Résidence Pierre & Vacances Cannes Verrerie

Residence in La Bocca
Along with a restaurant, this smoke-free residence has a poolside bar and a seasonal outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a garden, a front-desk safe, and multilingual staff are onsite. Housekeeping is not available.
Résidence Pierre & Vacances Cannes Verrerie offers 250 accommodations with coffee/tea makers and blackout drapes/curtains. Rooms open to furnished balconies or patios. Kitchenettes offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Irons/ironing boards and hair dryers can be requested.

Recreational amenities at the residence include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

This Cannes residence has its very own private beach. The residence offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This beach residence also offers a seasonal outdoor pool, multilingual staff, and a garden. Complimentary covered self parking is available on site, along with a car charging station.

Résidence Pierre & Vacances Cannes Verrerie is a smoke-free property.

Résidence Pierre & Vacances Cannes Verrerie has a restaurant on site.

Languages

English, French, German, Italian

Property amenities

Beach

  • On a sandy beach

Pool/Spa

  • Pool loungers
  • Pool umbrellas
  • Seasonal outdoor pool

Internet

  • Available in the accommodation: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free covered self parking on site

Family friendly

  • Crib: EUR 13 per stay
  • Highchair

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A poolside bar
  • A restaurant
  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Hair dryer (on request)
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area

Entertainment

  • Flat-screen TV
  • Games

Outdoor areas

  • Furnished balcony/patio
  • Garden

Pets

  • Pet friendly
  • Fee: EUR 12 per pet per day
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • No housekeeping service
  • Safe at front desk

Location highlights

  • In an entertainment district
  • In the city center
  • Near a train station
  • Near the boardwalk/promenade
  • Near the sea

Things to do

  • Bicycle rentals nearby
  • Boat tours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 250 units
  • 8 floors
  • Electric car charging station
  • Garden

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Monday - Sunday (9:00 AM - noon) and Thursday - Tuesday (4:00 PM - 7:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Reception hours are 9 AM to noon and 2-7 PM Sunday-Friday and 8 AM to noon and 2-8 PM on Saturday. Guests should notify this property in advance of their anticipated arrival time.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to June 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 12 per pet, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 13 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per stay
  • A tax is imposed by the city: EUR 5.36 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 12 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 13 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to November

Property is also known as

Résidence Pierre & Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Verrerie
Résidence Pierre & Vacances Verrerie House
Résidence Pierre & Vacances Verrerie House Cannes Cannes
Résidence Pierre & Vacances Verrerie House
Résidence Pierre & Vacances Cannes Verrerie Cannes House
Résidence Pierre & Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Verrerie
Residence Résidence Pierre & Vacances Cannes Verrerie- Cannes
Résidence Pierre & Vacances Cannes Verrerie- Cannes Cannes
Résidence Pierre Vacances Cannes Verrerie Cannes
Pierre & Vacances Verrerie
Résidence Pierre Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Cannes Verrerie Cannes
Résidence Pierre & Vacances Cannes Verrerie Residence
Résidence Pierre & Vacances Cannes Verrerie Residence Cannes

Résidence Pierre & Vacances Cannes Verrerie Reviews

Reviews

6.4
Rating 10 - Excellent. 43 out of 256 reviews" "
Rating 8 - Good. 76 out of 256 reviews" "
Rating 6 - Okay. 61 out of 256 reviews" "
Rating 4 - Poor. 33 out of 256 reviews" "
Rating 2 - Terrible. 43 out of 256 reviews" "

6.6/10

Cleanliness

5.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Brady

Business traveler
Liked: Cleanliness, room comfort
Stayed 8 nights in May 2024

8/10 Good

Debbie

Stayed 6 nights in Oct 2023

2/10 Terrible

lorenc

Terrible overall, we did not stay. Left upon checking in. The front desk was helpful Very hard to find the reception upon arrival. Is a huge complex, shared with other hosts. It is more like residential buildings, looked very creepy and unsafe. Very outdated, old…. bad crowd everywhere, like street trash….the room was with no double queen or king beds…. old apartments We left right away
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Don’t stay here.
This property id nothing like as advertised. The location is terrible, the site is old and dirty, and the place felt borderline unsafe.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathan

Stayed 12 nights in Aug 2022

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing was the pool. But no life gaurd and over crowded. The suite was incredibly dirty so many horrible things to say about this hotel. Management is digustingly rude by far the worse hotel i have ever stayed at. Reception closes for a part of the day everyday!!! So no one is there to deal with any issues. Staff is so rude, my goodness it was the worse experience!!! No lighting in the halls that are barred up its scary and teenagers hanging out in the halls until late did not feel safe at all! ***beware***
Stayed 7 nights in Jul 2019

2/10 Terrible

MAZ, SYDNEY AUSTRALIA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like anything , the rooms are tiny , there is no aircon, and the room which has a double bed in it, is no bigger than a cupboard it has a fan ,but the cord doesn't reach the power point, what a joke!!! The photos are nothing like whats advertised, the gardens have weeds everywhere and dead bushes , its a 2 star property should be named fawlty towers. there are better properties for the price.
Stayed 3 nights in Jun 2019

2/10 Terrible

Paige

Disliked: Staff & service, room comfort
Not my cup of tea.
The best thing about this place is their proximity to the beach. A quick walk gets you there. The hotel did not work for me. We arrived late and there was no reception. We had to wait for security guard to start working 45 mins later to get our room key. We tried calling the number left on the wall and they placed us on hold and never came back on. The room was fine. Lots of sleeping options. The beds were hard as a rock, no AC and a heat wave made the room very hot. Their was no ac in the room. Most uncomfortable sleep ever. I couldn’t wait to leave. We stayed 4 nights. They only gave us 4 sets of towels for the 4 of us. We asked for clean towns they said no Only one set per stay. We ran out of toilet paper and we asked for more and they said no. Only one role per stay. We had to purchase our own. There was not a convenience store on site and had to find grocery store to get some supplies. It was pretty far. The hotel is not located conveniently to shopping that we new of. The view from the room was nice. The pool life guard was nice, but the woman at the front desk was indifferent to us. It was not a preferred stay for us.
Stayed 3 nights in Jun 2019

8/10 Good

Pinic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Sep 2018

2/10 Terrible

Shorty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY. AWAY.
The rooms are so exaggerated from what appears online than actuality. Room smelled like smoke, dirty and after discovering there is NO AIR CONDITIONING for the largest unit I reserved (6/7 people/Sea View), I advised them I needed to leave before I even unpacked. They (the Manager who eventually I had to talk to over the phone since NONE of their staff spoke English) would NOT refund my money despite all of these reasons (not to mention I had a guest with me who had a serious health condition). And I paid for it all upfront. Unless they agree to change their position on a refund, I plan on complaining a whole lot (and not just to this hotel but with any other travel bureaus I can identify that promotes this property).
Stayed 4 nights in Jun 2018

2/10 Terrible

Sylmara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Get way from here
At first we walked in felt like abandoned place,the staff is just there to handle the keys and helge list of extra charges. Reception is open couple hours in the morning and evening then if you need anything at all you will never see any staff on the place. Paid 5 nights just stayed 2.wast of money as I had to pay other hotel

2/10 Terrible

Stephane, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ugly place, lying staff Avoid!!!!!
Just bad terribly bad our flat for 2 adults plus 2 toddlers was so small even for 3 days it was a struggle. The staff was supposed to be open at 9 am according to Expedia they didn’t show up until 3 pm. I confronted the staff and they lied saying it was indicated they would open at 3 pm and of course it wasn’t.
Stayed 4 nights in Dec 2017

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
What a dump!
We booked for 3 nights only stayed for 1 could not get out of there quick enough It's dirty dingy and just so run down - the pool area is good but that's all I can say - don't go there - read all the reviews
Stayed 3 nights in Sep 2017

4/10 Poor

cobretimiami, miami

Liked: Staff & service
Disliked: Room comfort
nice location, very small rooms, no AC
nice location, very small room, no AC, the reception is not working all the time, just between some hours , i booked for 2 adults and 3 kids, they have a very small room and to sofa beds y a very small area, bath room also very small.
Stayed 1 night in Aug 2017

6/10 Okay

Anita, UK

Disliked: Room comfort
Convenient location
The hotel is ideally located to good train links and bus stops. Convenient eating places a few minutes away and sea as at your doorstep. Swimming pools at the hotel were great for families. the cafe by the pool was disappointing - staff was a bit rude because we wore our bathing costumes (although the cafe was right on the pool side!). Hotel Desperately needs upgrading. Rooms are a bit small and wifi isn't great.
Stayed 11 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was utely shocked !!!!!
I was utely shocked when the receptionist showed me our room. First of all the hotel need a major fix up and freshener up. It look very unkept, rusty and old. The hotel looked sad. The reason I booked with Expedia is because you are a very well known and professional company but I was very very disappointed. When they showed us the room I was shocked and I actually thought that it was a joke. The room was on a basement with no air con and no view. It felt hot as an oven. The room was clostophobic, small with no air. But, It got worse .... .... the curtains had holes and the toilet was so rusty.... it was inhabitable. We then asked for a different room and we were charged another €70 euros We were disappointed to find out about nice boutique hotel closer to Canes that were charging €50 per room and with impeccable facilities ( WITH AIR CON) We were 3 staying in on this room and it was unbearable to say the least. It was horrible, horrible to say the least.... On top of that I had my friends frequently reminding me how awful was that hotel. I am so sad angry and very very disappointed to say the least. The temperature in south of France, was very hot and we were boiling on that room. All 4 of us could not breath, and sleep for 2 nights and we have arrived in the Uk all very unwell. I have stayed on Pierre Vacance .....BUT.....this one was special. I am angry, sad and frustrated to been sold a holiday from tell Looking forward to hear from you Flavia
Stayed 2 nights in Jun 2017

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
This room stated on the website that it could fit a family of 4/5 people, there was only 3 of us and we only just fitted. You had to close one door to open another it was that compact. The balcony screen was broken, which would have poised a problem if we had had a small child. The beds were the hard.

6/10 Okay

Noorali

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs lots of improvement...
Its was just ok, but not up to the standard. Needs lots of improvement at hotels cleaniness, decor, housekeeping etc

6/10 Okay

James, St.annes, Lancashire

Disliked: Cleanliness, staff & service, room comfort
Not as bad as people make out.
The hotel is essentially a self catering apartment, extra bedding is provided as well as a brush so that any room maintenance can be done yourselves. The room also came with a well equipped kitchen including a dishwasher. The hotel is actually owned by a well known holiday company, I am not sure if I can name it on this site so I will call it middle parks in the hope people can guess. The stay is exactly the same as one of these resorts, basic but clean. It should also be noted that the hotel gardens and pool were very well kept, the pool was cleaned twice a day and we saw a team of gardeners constantly ensuring the landscaped gardens are kept in check. Unfortunately there isn't a great deal to do in Cannes-la-bocca, restaraunts are limited but there are some ok take-aways. The train station is a 10min walk which can get you into Cannes central in 3min or Nice in 40. Overall I wasn't disappointed and we had a great stay.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Laureena, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment across the street from the beach
Nice apartment with two pools. Kitchen was well appointed. Great one bedroom apartment .

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not great.
Do not let the photos fool you...this place did not look anything like the nice photos. Very small, too many doors blocking the hallway, no wifi but you can pay for it...paid and had it work for about 10 minutes then it didn't work the rest of the trip. Doors were tough to close, had to slam them. Bring your own toilet paper as the room supplies one roll and if you ask for another they will say no. Will not stay here again and will not recommend to other travelers.

8/10 Good

Tom O.

Liked: Staff & service, room comfort
Family holiday
Good location, next to the beach. There is a train line beside the hotel but you tune it out after a while. Handy for travelling to Nice, Monaco etc. The pools are lovely. The staff are helpful. The rooms aren't cleaned, you have to clean them yourself. Nice restaurants around, but expensive. Would recommend going into Cannes- the local bus is €1.50 each- more choice there. Plenty of take aways nearby.Would definitely go back.

6/10 Okay

ge , scotland

Liked: Cleanliness
hotel ok,close to beach,basic accomodation
Nice pool area , no shoes allowed even flip flops! No air con , had a nice stay but I imagine it would be busy and noisy July and August !

6/10 Okay

Artur, London

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice stay ruined by the reception unefficiency
We stayed nine nights, upon arrival the apartment was clean and had a nice view on the sea and the swimming pool.The first 6 nights were fine, even though the resort is a bit noisy and you can hear the people living on the flat upstairs and the ones coming back to the flat. We had a leak from the ceiling in the bathroom that we reported straight away and we had been told that someone would come in the afternoon but when we came back at night there was no sign someone came. On the next day we went back to the reception and asked to move flat while they repaired the leak as it was leaking more heavily. They did not accepted our request saying someone would come straight away.... one hour later. As the reception has limited opening hours, when we came back at night, we just noticed that someone came to the flat. Later that night, we found ourselves without electricity, probably due to the leak, from 1am till the moment we checked out at 9am. The receptionist was sorry, but when asked for a refund for the last night said that as we paid on hotels.com there was nothing she could do. We then asked for the phone number of the customer service and have been told that we could try but they are very difficult to get in touch with, as if to discourage us to call them.