4/10 Poor
Verified traveler
Sep 22, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Incredible views and quiet (we were the only guests staying there) but despite that we got put in a room right by reception despite asking for another room. We checked out several days early for several reasons mainly due to the fact that this is very much just a Bed & Breakfast- that’s it- which we hadn’t anticipated. Secondly the night receptionist asked us for money which made us feel uncomfortable especially that given reception do the turn down and go into the rooms where all our valuables are.
Breakfast was ok but South Africa cuisine and culinary scene is outstanding- this was not anywhere near the same standards as neighbouring hotels.
When we asked for the out of hours snacks (off the menu given to us in the room) we were told it wasn’t possible as they hadn’t done a food order.
Banhoek could benefit from a proper coffee machine which would really elevate breakfast. And as nice as they were the staff could do with a bit of training- on asking about local attractions, restaurants and wineries- we were given many blank answers and check in was giving us a key- we had to carry own bags (my boyfriend wasn’t able bodied), figure out how things in the room worked ourselves etc - a bit of orientation would have been welcome.
Verified traveler
Stayed 5 nights in Sep 2024