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Krystal Beach Hotel

3.5 star property

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Photo gallery for Krystal Beach Hotel

Marina
Outdoor pool
Reception
Exterior
Meeting facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

Map
Breakwater Lane, Harbour Island, Gordon's Bay, Cape Town, Western Cape, 7150
  • Harmony Park
    ‪3 min drive‬
  • Bikini Beach
    ‪6 min drive‬
  • Erinvale Golf Club
    ‪17 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪29 min drive‬

Room options

Deluxe Suite

  • 753 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin

Water view

Standard Twin

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Duplex

Minibar, in-room safe, desk, soundproofing

Family Duplex

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Suite

Minibar, in-room safe, desk, soundproofing

Luxury Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

Minibar, in-room safe, desk, soundproofing

King Suite

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Minibar, in-room safe, desk, soundproofing

Family Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Double

Minibar, in-room safe, desk, soundproofing

Standard Double

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Krystal Beach Hotel

3.5-star hotel in Gordon's Bay
Catch some rays at the beach or spend the day relaxing at Krystal Beach Hotel's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Krystal Beach Hotel offers 112 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with satellite channels. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Komfort. Services include facials and manicures and pedicures.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Krystal Beach Hotel features a marina and an outdoor pool. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This beach hotel also offers a fitness center, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Krystal Beach Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Krystal Beach Hotel has 3 restaurants on site.
Room service (during limited hours) is available.

Languages

Afrikaans, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: ZAR 205 for adults and ZAR 105 for children
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Captain's Table
  • Krystal Restaurant
  • Ooh La La Bar

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Marina
  • On the beach
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 5 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately ZAR 205 for adults and ZAR 105 for children
  • Airport shuttle fee: ZAR 550 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Krystal Beach Hotel Cape Town
Krystal Beach Cape Town
Krystal Beach
Krystal Beach Hotel Hotel
Krystal Beach Hotel Cape Town
Krystal Beach Hotel Hotel Cape Town

Krystal Beach Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 259 reviews
Rating 8 - Good. 73 out of 259 reviews
Rating 6 - Okay. 15 out of 259 reviews
Rating 4 - Poor. 2 out of 259 reviews
Rating 2 - Terrible. 6 out of 259 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our 2 week stay was very enjoyable. Amazing breakfast buffet! All round excellent experience.
Stayed 9 nights in Nov 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great spot on the Gordon's Bay waterfront about 2km west of city center. Views of Gordon's Bay and False Bay. About 40 minutes from CPT. Comfortable, clean, and friendly
Stayed 1 night in Nov 2024

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night on our way to The Garden Route. Hotel was nice, quite large and modern. The best part was its location. It was right on the marina and so we were able to walk to several restaurant options. Sunset drinks and dinner over the marina was memorable! Hotel itself is clean and very nice. Parking was underground and secure. Overall, a good choice for a quick stopover.
Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Pleasant nice place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it - great value for money
I recently stayed at Krystal Beach Hotel and had an amazing experience. The check-in process was easy and quick, making for a stress-free arrival. The hotel offers great value for money, and the room was large, clean, modern, and very comfortable, with an excellent view. The bed and pillows were incredibly comfortable, ensuring a good night's sleep. The shower and bathroom were nice and well-maintained. The hotel is located in a great area with many different restaurant options nearby. The buffet breakfast was superb, and the live piano music created a relaxing and smooth atmosphere. Overall, it was a fantastic stay, and I will definitely visit again!
Stayed 1 night in Aug 2024

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing stsy. Rooms are clean and neat and the beds are so comfy. Will recommend it to any traveller
Stayed 2 nights in Jul 2024

10/10 Excellent

Keshni

Liked: Staff & service, property conditions & facilities, room comfort
The room did have a few things that needed to be cleaned properly when we arrived, but housekeeping sorted it very quickly. The room and the view was beautiful. I will definitely be staying there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Iris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night stay
Very nice rooms . Booked the suite and loved it.
Stayed 1 night in May 2024

8/10 Good

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities
Most Disappointing
A disappointing end to a wonderful trip to SA. Room was on forth floor, no elevator from 3rd to 4th floor. Had to haul our luggage up and down. (other hotels in SA had porter assistance). No hairdryer in the room, requested one from reception it didn't arrive. The television screen had two big white spots - internal lenses broken. Room was the smallest we had in SA. There was an issue with the sewers in the hotel and the underground carpark was flooded with a foul smelling water. Patrons transferred this on their footwear into the lifts which stank for the 3 days we were there. We had a nice meal one evening so invited 3 guests to join us on our final evening. Without doubt this was the worst, most disgusting dinner I have every had in a hotel anywhere in the world. I ordered a pork fillet, I got a lump of uncuttable gristle, on a sloppy gloopy mound with burnt vegetables. I was inclined not to make a fuss to avoid spoiling the evening but my guests noticed I wasn't eating. A weak apology from the manager worsened the situation. An offer of a replacement came too late, the 4 other diners had finished their main courses. Our servers remained courteous throughout, it was not their fault. I would probably not have written this review, except the Krystal doubled down with a weak, wringing hands apology the following morning - My meal was not charged on the bill seemed to be the cure all remedy. Not so Krystal this was a most disappointing event which spoiled our evening and stay.
Stayed 3 nights in Apr 2024

8/10 Good

John

Stayed 2 nights in Apr 2024

10/10 Excellent

Samuel

Liked: Property conditions & facilities
The location, the property and the view surrounding areay
Stayed 3 nights in Mar 2024

10/10 Excellent

E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

alyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice holiday, staff friendly, polite and helpful. Unfortunately, on our last day the service was very poor (maybe because it was busy). Drinks by the pool took over an hour to arrive, drinks were warm and part of order was missing. Additionally a burger that we had ordered was very very undercooked. The staff did rectify our order but all this took time which was a big shame on our last day.
Stayed 9 nights in Mar 2024

10/10 Excellent

Ernst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 1 night in Feb 2024

10/10 Excellent

catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday South Africa
Our stay at this hotel was amazing. It was so clean, spacious and the staff were very friendly. Set in the perfect location and our room was overlooking the sea and harbor, with a spacious balcony. This is where i will be staying next time i visit.
Stayed 10 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fab hotel with nice location. Rooms are comfy and the breakfast was spot on
Stayed 2 nights in Feb 2024

8/10 Good

Anthony, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great apart from the evening meal, service was poor with cold food that was different to the menu
Stayed 2 nights in Feb 2024

8/10 Good

Santria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always friendly and helpful, rooms & facilities were amazing.
Stayed 16 nights in Dec 2023

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024