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Pullman Cape Town City Centre

4.5 star property

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Photo gallery for Pullman Cape Town City Centre

Sports facility
Outdoor pool, free cabanas, pool umbrellas
Exterior
Meeting facility
Outdoor pool, free cabanas, pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pool
  • Pet friendly

Explore the area

Map
22 Riebeek Street, Cape Town, Western Cape, 8001
  • Cape Town International Convention Centre
    ‪7 min walk‬
  • Cape Town Cruise Terminal
    ‪3 min drive‬
  • Cape Town Stadium
    ‪3 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪22 min drive‬

Room options

Apartment, 2 Bedrooms

  • Sleeps 4
  • 2 Double Beds

Apartment, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

Family Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Room, 1 King Bed

  • 388 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Classic Room, 2 Twin Beds

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Classic Room, 1 King Bed

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

  • 344 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Pullman Cape Town City Centre

4.5-star hotel in Cape Town City Centre
Along with 4 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. Free WiFi in public areas, free self parking, and a free shopping center shuttle are also provided. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.
Pullman Cape Town City Centre offers 214 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pullman Cape Town City Centre features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 4.5-star property consist of a 24-hour business center, 5 meeting rooms, and coworking spaces. Event facilities measuring 1152 square feet (107 square meters) include a conference center. This Art Deco hotel also offers a terrace, a complimentary children's club, and a vending machine. A shopping center shuttle and a bus station shuttle are complimentary for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pullman Cape Town City Centre is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and 11:00 AM.
The Stratus Room - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Piano Lounge/ Bar - This tapas bar specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
The Sea Street Lounge - This brasserie specializes in local and international cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
In room Dinning - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.
The Ghibli Pool Bar - This gastropub serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Afrikaans, English, French, German, Spanish, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping center shuttle
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; ZAR 265 for adults and ZAR 165 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • In room Dinning
  • The Ghibli Pool Bar
  • The Piano Lounge/ Bar
  • The Sea Street Lounge
  • The Stratus Room

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle storage
  • Bicycle tours
  • Free children's club
  • Outdoor pool
  • TV in common areas
  • Wine tasting room
  • Winery release events

Family friendly

  • Children's games
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (1,152 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Elevator
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • High-pile carpet in room
  • In-room roll-in shower
  • Lever door handles
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1985
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 11:30 AM and 5:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Bar/lounge
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately ZAR 265 for adults and ZAR 165 for children
  • Airport shuttle fee: ZAR 895 per vehicle (one-way, maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 5:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 4640276079
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Pullman Cape Town City Centre Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 122 out of 243 reviews
Rating 8 - Good. 72 out of 243 reviews
Rating 6 - Okay. 27 out of 243 reviews
Rating 4 - Poor. 7 out of 243 reviews
Rating 2 - Terrible. 15 out of 243 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Liviu

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We had a great stay here. The room was spacious and comfortable. The staff couldn't do enough for us. They made sure we had everything we needed. And we really enjoyed the tours we took with Peter, a driver who was arranged by the hotel.
Stayed 4 nights in Dec 2024

8/10 Good

Yunfei

Business traveler
Liked: Cleanliness, staff & service, amenities
The hotel is conveniently located in the city centre and within walkable distances to many points of interest. Staff is friendly, especially at the restaurant. There are no major issues with the stay but several areas could be improved. First, the double bed was made of two small single beds. It is not very comfortable because of the gap in the middle. The very reason I booked Pullman is that I had good stay in other countries with comfortable beds but it was disappointing. Also, the room is quite small for a five star hotel. On the last day, some staff were upgrading the card access system on the door without prior notice. When I was doing my work in the hotel room, suddenly some people knocked the door twice and before I could answer the door, they started to open the door and test the card access. This is extremely unpleasant. There are other minor issues during my five day stay here. Overall, I don't think it is worth the five star rating or the money paid and hence I will think twice to book another stay at Pullman anywhere in the world.
Stayed 5 nights in Dec 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, but it was unsafe to walk around the area after dark
Stayed 3 nights in Dec 2024

10/10 Excellent

özgür

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Sam

Stayed 5 nights in Nov 2024

10/10 Excellent

S R

Stayed 1 night in Oct 2024

10/10 Excellent

Milla

Stayed 2 nights in Oct 2024

10/10 Excellent

Elisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Simone, Bridgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing experience. Can’t wait to come again
Stayed 3 nights in Oct 2024

6/10 Okay

Irene

Stayed 1 night in Sep 2024

10/10 Excellent

jacqui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and helpful. Rooms comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind, pleasant and helpful staff!
Stayed 5 nights in Aug 2024

10/10 Excellent

chikako

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel with good breakand service.
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot Hotel, Cold Water

Lovely hotel, just had very poor hot water in the shower. I was shivering each time across the whole stay.
Stayed 3 nights in May 2024

8/10 Good

waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with very helpful staff
Stayed 8 nights in Mar 2024

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect last min booking!

I ended up at the Pullman hotel after my previous booking was cancelled without prior communication and was a perfect save. The staff were pleasant and super helpful and the room was so cozy. Although there was no consistency with placing portable water in the room it wasn’t much of an inconvenience because I could get water from the lobby bar.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

8/10 Good

Lubova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hard to find serious fault

When I saw the design of the room, I was sure it would be noisy: the need was next to the door. In fact, it was very tranquil. The room was large and in great condition. The walk-in shower was vast Service was consistently friendly and helpful Breakfast was amazing: an enormous buffet (with a daily chef’s special) and both waffle and egg stations. I wish there had been more vegan options, though The gym is adequate with a good range of cardio, benches, free weights, exercise balls and mats My two minor complaints: the common areas are kept much too cold. It’s uncomfortable and a waste of electricity in a country that doesn’t have any to waste. Checkout was a mess, slow and disorganised. My bill wasn’t right and nor were those of others. The people were still nice, though Overall, I’d happily come back and it beats most Cape Town properties easily
Stayed 4 nights in Mar 2024

10/10 Excellent

Marika

Stayed 3 nights in Mar 2024

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Ignore the negative comments, this is angriest place to stay. The staff are wonderful and so helpful, the breakfast is good, rooms are nice and location is perfect. I saw comments about the lifts, this is only for the car park, the general lifts are fine and I had no issues at all. So all in all a great place to stay and I would be back for sure.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeannette

Stayed 5 nights in Feb 2024