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Sugar Hotel

5.0 star property

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Photo gallery for Sugar Hotel

Deluxe King | View from room
Superior Room, Private Pool, Mountainside | Mountain view
Exterior
32-inch LCD TV with satellite channels, TV, iPod dock
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
1 Main Road, Green Point, Cape Town, Western Cape, 8005
  • Cape Town Stadium
    ‪11 min walk‬
  • Cape Town Cruise Terminal
    ‪12 min walk‬
  • Cape Town International Convention Centre
    ‪14 min walk‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪18 min drive‬

Room options

View all photos for Basic Single Room

Basic Single Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Basic Single Room

  • 129 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double with Plunge Pool

Deluxe Double with Plunge Pool | In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Double with Plunge Pool

  • 247 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

View from room

Superior Room

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Economy Double Room, 1 Queen Bed, Ground Floor

Economy Double Room, 1 Queen Bed, Ground Floor | Bathroom | Shower, free toiletries, hair dryer, bathrobes

Economy Double Room, 1 Queen Bed, Ground Floor

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Private Pool, Mountainside

Superior Room, Private Pool, Mountainside | Mountain view

Superior Room, Private Pool, Mountainside

  • 389 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe King

Deluxe King | View from room

Deluxe King

  • 322 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sugar Hotel

5-star hotel in Cape Town City Centre
Along with a full-service spa, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include massage/treatment rooms, concierge services, and dry cleaning.
Sugar Hotel offers 8 accommodations with iPod docking stations and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cape Town hotel provides complimentary wireless Internet access. 32-inch LCD televisions come with premium satellite channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Sugar Hotel features a full-service spa. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and barbecue grills. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Limited complimentary onsite parking is available on a first-come, first-served basis.

Sugar Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.
Sugar Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Offsite parking; discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:30 AM for a fee: ZAR 120 to 150 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In the mountains
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Treatment room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately ZAR 120 to 150 per person
  • Airport shuttle fee: ZAR 395 per room (one way)
  • Airport shuttle fee per child: ZAR 395.00 (one way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Luxury City Hotel
Sugar Luxury
Sugar Luxury City
Sugar Luxury City Hotel
Sugar Luxury Hotel
Sugar Hotel Cape Town
Sugar Hotel
Sugar Cape Town
Sugar Hotel And Spa
Sugar Hotel Cape Town Central
Sugar Hotel & Spa Cape Town, South Africa
Sugar Hotel & Spa Cape Town South Africa
Sugar Luxury City Hotel Spa
Sugar Hotel Hotel
Sugar Hotel Cape Town
Sugar Hotel Hotel Cape Town

Sugar Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 210 reviews
Rating 8 - Good. 48 out of 210 reviews
Rating 6 - Okay. 13 out of 210 reviews
Rating 4 - Poor. 3 out of 210 reviews
Rating 2 - Terrible. 9 out of 210 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is just lovely! They are so accommodating and sweet!!
Stayed 3 nights in Apr 2025

8/10 Good

Samyra Sherone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Kelly

Stayed 4 nights in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Ariela

Stayed 3 nights in Feb 2025

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Colin

Liked: Cleanliness
Over priced and ridiculously small pokey room.
Stayed 3 nights in Feb 2025

10/10 Excellent

J

Stayed 3 nights in Nov 2024

6/10 Okay

Colin

Liked: Cleanliness, staff & service
Room much smaller than expected… and over priced.
Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No separation for the toilet was different
Stayed 1 night in Jan 2025

10/10 Excellent

Maroulla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived early as I had a very early flight arrival and they bent over backwards to accommodate me.As a solo female traveller I was very grateful for this.
Stayed 1 night in Nov 2024

6/10 Okay

Stanley, Calgary

Traveled with partner
Liked: Staff & service, amenities
This was a good property in a pretty safe area. There was confusion at check in with explaining the breakfast arrangements and as a result we did not take advantage of the INCLUDED breakfast. The 24 hr security was not always at the door and we were left standing outside late at night waiting to be let in longer than we were comfortable with.
Stayed 6 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Dorethea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel pleasant atmosphere best omelette
Stayed 1 night in May 2024

10/10 Excellent

Dorethea

Liked: Amenities
Love the property
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth, bradford

Liked: Staff & service, amenities, property conditions & facilities
I loved the deep tub. The private pool on private deck would have been over-the-top if it was a hot tub. But room was clean and the bedding was luxurious, notwithstanding, a Nespresso coffee maker in the room. But, better than in room coffee was the included breakfast of superior quality and selection. And I found just down the street a shopping center that met all my needs. I highly recommend.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lawrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Location was excellent and staff were lovely.
Stayed 1 night in Apr 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms are beautiful. The only small point is customers need to be aware the restaurant only serves breakfast only.
Stayed 2 nights in Apr 2024

4/10 Poor

martin

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing. Not as advertised

This was definitely not 5 star as advertised or even 4 or 3 star! Please be warned. It is a cheap city centre hotel . Clean but unbelievably cramped room. No one at reception when we arrived. The manager came out saying he was on a phone call and just gave us the key. A dog was asleep in the corridor . Photos of the room below show toilet and shower inside the bedroom with no privacy screen . They advertise a spa which is literally a bed behind a sliding door behind reception . We asked if there was a bigger room but told by the assistant that none available .She smiled when we told her it was cramped ; hardly any light and a toilet and shower in full view of the bed! We also noticed signs all over saying Maintenance work being undertaken and a strong smell of paint or chemical of some sort in the air. We were so disappointed we actually chose to leave and forfeit the expense. Unless you want a cheap budget hotel , do not book this place . We trusted the star system given by hotels.com and this just was not correct. Very disappointing. How can this rate as 9.4?
Dog asleep in corridor
Room with toilet in one caorner and shower in the other with no privacy screen
Spa behind sliding door in reception
Stayed 2 nights in Feb 2024

10/10 Excellent

Marissa, Carson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, big and had everything we needed. The staff were helpful and friendly. Location is conveniently close to the V&A waterfront but not walkable. Breakfast was delicious with good selections.
Stayed 2 nights in Feb 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Make sure you book the most expensive room!!

We were very excited for our stay in this “5 star hotel” and to have the luxurious experience that you do get at a 5 star hotel. But that bubble was quickly burst when we arrived, this is not even close to being a 5 star, maybe 10 years back, I think that is when last maintenance was done on the Hotel. The only okay part was the reception staff, came to the counter a couple of times to find the person sleeping on the couch because of very long shifts. The breakfast staff is not trained and don’t understand english so to get the right food on your plate was a challenge, the breakfast was decent to give a compliment. Make sure not to book a standard room as it will feel like you are sleeping in the broom closet.
Stayed 2 nights in Jan 2024

10/10 Excellent

Odwa

Stayed 1 night in Jan 2024