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The Ritz Cape Town

4.0 star property

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Photo gallery for The Ritz Cape Town

Interior entrance
View from room
Outdoor pool, cabanas (surcharge), pool umbrellas
3 bars/lounges, poolside bar
Exterior detail

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Parking available
  • Room service
  • 24/7 front desk
  • Pool

Explore the area

Map
Cnr. Main & Camberwell Roads, Sea Point, Cape Town, Western Cape, 8050
  • Cape Town Stadium
    ‪20 min walk‬
  • Cape Town Cruise Terminal
    ‪3 min drive‬
  • Cape Town International Convention Centre
    ‪4 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪20 min drive‬

Room options

View all photos for 1 Bedroom Suite

TV

1 Bedroom Suite

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room

  • 269 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Room

Premium bedding, memory foam beds, minibar, in-room safe

City Room

  • 248 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room

Luxury Room | Premium bedding, memory foam beds, minibar, in-room safe

Luxury Room

  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

The Ritz Cape Town

4-star Cape Town hotel, connected to a shopping center in Sea Point Promenade
This hotel features 2 restaurants, an outdoor pool, and 3 bars/lounges. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a poolside bar, a conference center, and a complimentary children's club are onsite.
The Ritz Cape Town offers 212 air-conditioned accommodations with minibars and safes. Memory foam beds feature premium bedding. Televisions come with premium cable channels.

Bathrooms include rainfall showerheads, complimentary toiletries, and hair dryers. This Cape Town hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This Art Deco hotel also offers an outdoor pool, a complimentary children's club, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Ritz Cape Town has designated areas for smoking.

Guests are offered a complimentary buffet breakfast each morning.
Top of the Ritz revolving - Onsite restaurant.
Casa - Onsite restaurant. Guests can enjoy drinks at the bar.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (ZAR 60 per day)
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar

Restaurants on site

  • Casa
  • Top of the Ritz revolving

Things to do

  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 23 floors
  • Art Deco architecture
  • Built in 1972
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Self parking fee: ZAR 60 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cape Town Hotel Ritz
Cape Town Ritz
Cape Town Ritz Hotel
Hotel Cape Town Ritz
Hotel Ritz Cape Town
Ritz Cape Town
Ritz Cape Town Hotel
Ritz Hotel
Ritz Hotel Cape Town
Cape Town Ritz Hotel South Africa
The Ritz Cape Town Hotel
The Ritz Cape Town Cape Town
The Ritz Cape Town Hotel Cape Town

The Ritz Cape Town Reviews

Reviews

6.8
Rating 10 - Excellent. 66 out of 313 reviews
Rating 8 - Good. 89 out of 313 reviews
Rating 6 - Okay. 88 out of 313 reviews
Rating 4 - Poor. 32 out of 313 reviews
Rating 2 - Terrible. 38 out of 313 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Cheryl, Malawi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous!

We stayed at the newly revamped hotel for two weeks and loved our stay. After an initial problem with our room, we were instantly upgraded to a large room with a breathtaking view of Lion's Head and the sea. The staff at The Ritz are simply wonderful! They are all friendly and helpful, always greeting us with a smile. The breakfast buffet was good, with eggs made to order and a good selection of other items. The hotel is one block from the Promenade where we enjoyed walking. There is a large choice of restaurants within walking distance and the area is safe. We did not take advantage of the revolving restaurant, but the views from up there were stunning! We would definitely stay at The Ritz again!
Stayed 14 nights in Mar 2018

2/10 Terrible

Lisa, San Francisco, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE, THEFT!!

Went to dinner, returned to room and realized I need to buy water because there was none stocked in my room. Made the misteak of leaving my purse under the TV for 15 minutes while I went downstairs. During that time someone entered my room to drop off a “complimentary” dessert tray. Cute right? Wrong! Discovered several hundred US dollars went missing! Immediately reported it to manager on duty, he could have cared less and told me he couldn’t go around accusing people and that he would alert the morning manager. Upon check out the next morning nobody knew of the situation and there was no follow up even a month after! Why are they entering rooms late at night and doing nothing about stolen money? This place is weird and shady. Lesson learned don’t drop your guard for even a second. STAY FAR AWAY FROM THE RITZ...
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Newly renovated Ritz misses the mark

No hairdryer, no robes, no slippers, hard pillows with no pillow choices, extractor not functioning in the bathroom, small bottled water only for 1 provided and 45 minutes to get room service to rectify after phoning multiple times made our stay very disappointing for a hotel that has been newly renovated, but has missed the mark. Fine details to the renovation like leaving the old brown covering inside the lift doors, badly covered passage walls / finishes and unfinished areas on the restaurant level makes one feel that the decoration upgrade was done as cheaply as possible. The staff in the restaurant were friendly and did ask how was our stay, but more needs to be done to tell guests that you can order a cooked breakfast, as the food variety on display was minimal. Pity, because the past reviews online has been shocking, but we though that things would have dramatically changed due to a "complete renovation". A lot more work and attention to detail needed. Nice pool area though.
Stayed 1 night in Mar 2018

10/10 Excellent

Berkis, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Staff

Sadick is an outstanding concierge. he was very attentive to all our needs and went above and beyond to make sure all needs were met. He greeted us every morning with a warm and inviting greeting. The Restaurant and Bar staff was awesome, the Manager was informed that I was lactose intolerant, he immediately walked to the local store and bought soy milk that would last my entire stay. The staff at the revolving restaurant were excellent, specially our waitress. South Africa was on our bucket list, however, our experience, because of the staff, has turned it into a place we will visit again.
Stayed 5 nights in Feb 2018

2/10 Terrible

Monti, Cairo

Disliked: Cleanliness, staff & service, room comfort

Money stolen from my room

Safety box was not functional upon my arrival. My mistake, I left my money inside my luggage. Unfortunately housekeeping stole money out of my bags. The next day I informed Reception and asked them NOT to let anyone into my room. However when I came back at night the room was cleaned and housekeeping has been there again despite my earlier note. Stay there at your own risk.
Stayed 3 nights in Feb 2018

6/10 Okay

Jan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel good location friendly helpful staff

Only there for one day & night, Inside building works where noisy. Safe in room you could just pick up and walk out with it. Unfortunate couldn’t use pool due to drought & rain
Stayed 1 night in Feb 2018

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They really don't care about the customer.

First the hotel is close under construction and nobody contacted me telling me that, so I arrived from the airport and they were not receiving customers. They sent me to a far away "hotel" really bad taking advantage because I'm sure they paid very little for that place Where I was ROBBED while I was out! If Ritz really care about their customers they would contact you first or they would put you in a better/safe place NOT in a chipper place so they could have more profit on top!

10/10 Excellent

Michael & Sonia, Bournemouth, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best room in town.

From our arrival, through to our departure, we had a positive experience. No complaints. Our room on the 19th floor gave us wonderful views. The dual aspect room meant that we could see sunrise and sunset. Our double room had recently been renovated, and was very acceptable. Some floors were still being renovated, and two of the four lifts were reserved for contractors. This was very well managed and we did not experience any inconvenience.

8/10 Good

S A, Pretoria

Liked: Cleanliness, staff & service, room comfort

My stay in the Ritz

Excellent service with wonderful friendly staff. Although the towels were old it was crisp and clean. I would love to have a comfortable chair in the room where you can sit especially if you stay for longer than a week.

10/10 Excellent

kashiefa, cape town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome/amazing

It was a great stay I have stayed at many places and the Ritz is top of my list I saw reviews of the place and I might add its so not true the staff the atmosphere the food everything was absolutely amazing.

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great staff

The Hotel is old,but the staff that works there are great!They are super friendly and helpful!

6/10 Okay

C

Disliked: Cleanliness, room comfort
The first day the room was not good at it was damp the carpet was smelling and its was so small for 4 adults also their cupboards was full od dust we complained and they moved us to another room its better than that nice view but the problem we had is when we woked up on Monday Morning and the water was cold.Also their room has no twin plugs we had to go and buy for ourselves to able to charge our phones

6/10 Okay

Vuyiseka, Pretoria

Liked: Staff & service

Rejuvenating

We enjoyed our stay and had lots of fun together. Though the rooms weren't really up to our standards, the staff were amazing.

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Aditi, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Try avoiding it ...

Hotel is under renovation... So lifts take a lot of time. Our toilet flush was broken....took multiple plumber visits but couldn't get sorted properly. Tried room service ( for a bottle of water) once and it never arrived..... On calling again, I was told that he water wasn't sent because they realized nobody had informed me about the 'tray charge' of 50 rands per room service! I guess they just assumed that I wouldn't want to pay that charge, and hence rejected the order, without bothering to inform me!!! Ha ha

2/10 Terrible

Lebona

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Edward, Spokane, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great last minute option!

Front desk agent was friendly, helpful and accommodating. They were helpful in arranging transportation to the airport. Vehicle was nice and the driver did a great job getting us to the airport on time.

6/10 Okay

Verified traveler

10/10 Excellent

annemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gawie, Kraaifontein

Disliked: Property conditions & facilities

No Aircon

No Aircon! Not working..

2/10 Terrible

Lee, Umhlanga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We get to the hotel and I wait 15mintutes for them to try and find my booking. Even though I had told them 2 hours before that I was coming. The concierge hands is our room keys and says that your stay includes a free breakfast taking place from 7-10am the next day. We go up to our room, which needs to be revamped. None of the lights were plugged in, there are no two prong plug fittings. The Aircon doesn't work, the bathrooms are disgusting. Old toilet roles were on the window sill, the floor hadn't been swept properly. Seemed like the worst hotel choice. Pictures on the internet are such a con! We survived the night and went for our breakfast.. Only to find out at check in that I must now pay R330 for the breakfast which I was told was free, and then pay another R50 for my parking which was also stated "free" when I booked the hotel. Definitely won't recommend it.

2/10 Terrible

mmatjatji, Centurion

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old hotel

I was put in a room whose aircon was not working. I was later changed to another room whose aircon was leaking water through out the night. This hotel is very very old and needs to be refurbished