As other reviewers have said, our room decor was cute and clean. The property itself seemed dated and in need of a handyman to repaint front doors and re-caulk the bathroom. Mattress was firm, maybe too firm for my back. Only one lock on the door, which was surprising in this day and age. The ladies at the front desk were very friendly, and the water bottles and snack basket left for us in the room were kind touches. Honestly, even though the Smokey Bear Hotel was 25 minutes north of Ruidoso, we chose to stay there to avoid steep taxes and fees in town.