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Caracas Cumberland

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Caracas Cumberland

Bar (on property)
Exterior
View from property
Lobby
Reception

Reviews

5.2 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
2da. Av. Las Delicias de Sabana Grande, entre Solano y Libertador, Caracas, Capital District
  • Caracas Stock Exchange
    20 min walk
  • Sambil Caracas Commercial Center
    2 min drive
  • Central University of Venezuela
    3 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    44 min drive

Room options

Family Triple Room, City View

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Family Quadruple Room

  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Large Twin Bed

Basic Double Room

  • Sleeps 2
  • 1 Double Bed

Basic Single Room, City View

  • City view
  • Sleeps 1
  • 1 Large Twin Bed

Basic Double Room

  • Sleeps 2
  • 1 Twin Bed and 1 Large Twin Bed

Similar properties

Property entrance

Hotel las Americas

Pool
Free WiFi
Restaurant
Business services
5.0 out of 5, Exceptional, (1)
The price is $67
per night
$78 total
includes taxes & fees
Dec 11 - Dec 12
Hotel las Americas

About this property

Caracas Cumberland

3-star Caracas hotel with restaurant
Along with a restaurant, this hotel has a bar/lounge and a coffee shop/cafe. Free breakfast (local cuisine) and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Caracas Cumberland offers 119 accommodations with safes and blackout drapes/curtains. Accommodations are furnished with single sofa beds and desks. Televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wired Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance.

A complimentary local cuisine breakfast is served each morning between 7 AM and 10 AM.
Rest. Principal - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
La Terraza - This café serves breakfast only. Open daily.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • La Terraza
  • Rest. Principal

Family friendly

  • In-room sofa bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (32 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Caracas Cumberland
Cumberland Caracas
Cumberland Caracas Hotel
Cumberland Hotel Caracas
Hotel Caracas Cumberland
Hotel Cumberland Caracas
Hotel Caracas Cumberland
Caracas Cumberland Hotel
Caracas Cumberland Caracas
Caracas Cumberland Hotel Caracas

Caracas Cumberland Reviews

Reviews

5.2
Rating 10 - Excellent. 7 out of 116 reviews" "
Rating 8 - Good. 23 out of 116 reviews" "
Rating 6 - Okay. 28 out of 116 reviews" "
Rating 4 - Poor. 32 out of 116 reviews" "
Rating 2 - Terrible. 26 out of 116 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2019

6/10 Okay

Eloy

Disliked: Property conditions & facilities
h
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Claudia, Caracas Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities
I have only one complaint the coffee is absolutely nasty please take care about Thanks
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Please Orbitz do not recomend this hotel
There is not breakfast buffet. It is only what they give you. not enough towel in the room. hot water didn't work. location is terrible.

2/10 Terrible

Verified traveler

Disliked: Room comfort
No WiFi after 10:30pm. No record of my or payment
Very frustrating... paid on line for one night and no record of it. Had to pay AGAIN with a credit card from the USA, which I didn't know they accepted them down there. Paid $ 35.20 on line and charged to my card Vs.6300.

6/10 Okay

Joseph, Trinidad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is walking distance drom shoping area
The price per night were okay, around the hotel have 7 nice restaurants in walking distance. you hace to be on the look out while walking at night. you most alway think about your safety while on the street, keep you money is a safety place. alway be on the look out.

4/10 Poor

Aldayr Dias, Willemstad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for the price
The Hotel maintenance is not good and I had my sun glasses stolen when I went downstairs to have my breakfast.When I asked for it they told me nobody know nothing.

4/10 Poor

L.Lopez, Colombia

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a terrible maintenance condition
-Staff is not willing to help, really disaponinting. -Water faucets at bathroom were in terrible state. They don´t do any maintenance. -Over all the hotel is in bad maintenance conduction. -Neighbour building is an invasion property, Very early in the morning (4:00a.m) you hear animal noises. -NOT recommended.

6/10 Okay

papi-Mateo

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

RODNEY, SAN JACINTO, CA

Liked: Cleanliness, staff & service, room comfort
THER HOTEL IS IN A MORE POOR PART OF TOWN BUT GOOD
EXPEDIA MADE A ERRONOUS RESERVATION FOR THE 20-21 JANUARY 2014 AND I AM LEAVING THE COUNTRY 1-13-2014. I WILL DISPUTE THE CHARGE IF IT IS ON MY BILL. OTHERWISE EXPEDIA HAS BEEN GOOD FOR ME. I MOVED TO A LESS EXPENSIVE HOTEL "THE HOTEL" IN A VERY NICE MODERN PART OF TOWN AND AM MUCH BETTER PLEASED THAN THE CUMBERLAND. THIS AREA LOOKS LIKE SOMETHING FROM THE JETSONS. RODNEY GALLOWAY

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice place but beware of the laundry service.
I had a very nice week long stay at Cumberland. The room was clean and spacious, the staff was friendly and helpful, the complimentary breakfast was decent, and the view from the 17th floor was....well, I wouldn't say beautiful, but pretty captivating. My only regret was using the laundry service. I expected it to be overpriced, but the charges were nothing short of absurd. You can also easily get safe and reasonably priced taxi services right outside the main entrance, which is convenient.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Convenient but needs some work
The stay was comfortable enough, but the hotel is in serious need of renovation. The elevators don't always work and are not sufficient for the hotel needs. The staff, though, are very pleasant, professional and helpful. I was there for business, so my requirements were satisfied.

4/10 Poor

Luis, Puerto Rico

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It did the job, but not worth $100
The hotel did the job. I had a bed to sleep on, nothing was stolen from my room, and the free breakfast is alright. Not worth $100 a night (probably comparable to stateside hotels I've even to that charge $30 a night, but with less maintainance), but they kept it clean. Most light switches didn't work, the shower sliding door was missing a panel, the tub drain was clogged (so you found yourself showering with a few inches of water at your ankle), the sink had a constant leak, the bed was as hard as the floor, all but one pillow was lumpy, wifi was mostly stable but was only in the lobby and was turned off at 10pm, and there were no do not disturb signs (so every mourning I had maids busting in while in my boxers). The staff was very nice , cheerful, and helpful, though. I'd say this hotels main problem was simple maintenance. You know, door knobs and loose towel racks, and things of the sort.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel with very bad service.
Very bad. The hotel is really bad and dirty. Will never stay there again.

6/10 Okay

Colon de Franciosi

Disliked: Property conditions & facilities
open
Basic, old, slow elevator at traffic time, TV too old to function, expensive for what it is but ok for late arrival, early morning departure...

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible
Over priced. The staff at the reception desk and the cleaning staff were wonderful. The breakfast staff was horrible. They did not clean tables on a timely manner, the food was always cold. 45 minutes before breakfast ended, they did not have food available. The staff was not friendly.

4/10 Poor

Ted H Jacobsen

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
One of the two toilets in my rooms did not work from day one. Always had to wait at least 15-30 minutes for elevator. Two elevators, one was always not working. There wwere days/times both elevators were not working. One afternoon had to nap 2 hours in lobby until elevator was working. On checkout day, 5:30 AM, had to carry my luggage down from 13th floor because no elevator service. Desk clerk said there was no one to assist. 2nd day had to wait until 9PM, after many calls to front desk, to get clean towels. 2nd day had to wait until 7 PM. Last night there, the one towel had not been changed.. The most unique experience in all my years of travel.

6/10 Okay

Ronaldo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I stayed in this hotel twice, for the first time me and my girlfriend were in the 12nd floor, the lift did not work and we had to use the stairs. The day we left the hotel we could not take a shower before leave because there was no water, according the responsible it was under maintance, it should take 15 minutes, we waited for 2 hours and nothing....

2/10 Terrible

Jose Luis Cervantes

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE MOST AWFAUL HOTEL I EVER BEEN !!!!!! THE WORST
This hotel is the wort I been ever in my life, condition of the hotel is awfaul, carpet in room dirty, bathroom dirty, in very bad shape. One night I request an iron and was told thet do not let guest to iron in room but was told by the maid she could iron my cloth for a fee but could not request invoice for this service, air conditiones did not work. upon check in ( arrived at hotel al 3:15 PM ) had to wait 45 minutes to get my room, altough i asked several times i was never recive and answer. request to change rooms and was told it was impossibe. service over all not good at all. employees rude and with angry faces alwayd. TAKE AWAY THIS POPERTY FROM YOUR OPTIONS !!!! im hotelier and i know what im talking about

6/10 Okay

Tulio Yamada

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Decent Hotel close to nice areas

6/10 Okay

Verified traveler

Liked: Cleanliness
Cumberland Caracas
Room was very large with adequate, clean facilities. Continental breakfast was adequate but the same every morning. Staff helpful when language barrier was able to be breached.

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad recommendation, nothing works well there.

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities
Close to shops, that were very expensive.
Too expensive to stay in Caracas. Some people were very nice but the most important thing we asked, was too give us a 6.30 morning call so we could be on time for a an important appointment.We never received it and when we asked at reception we were told that perhaps our phone was not working.