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Hotel Chacao Cumberland

3.0 star property

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Photo gallery for Hotel Chacao Cumberland

Lobby sitting area
Front of property
Staircase
In-room safe, desk, laptop workspace, blackout drapes
View from property

Reviews

6.2 out of 10

Popular amenities

  • Breakfast available
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Santa Lucia con Av.ppal. del Bosque, Chacaito, Caracas
  • Caracas Stock Exchange
    ‪13 min walk‬
  • Centro Comercial El Recreo
    ‪15 min walk‬
  • Sambil Caracas Commercial Center
    ‪3 min drive‬
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    ‪44 min drive‬

Room options

Basic Triple Room, City View

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

Basic Double or Twin Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Room, City View

  • City view
  • Sleeps 1
  • 1 Large Twin Bed

Similar properties

Bar (on property)

Caracas Cumberland

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services
2.7 out of 5, (117)
The price is $84
per night
$98 total
includes taxes & fees
Mar 19 - Mar 20
Caracas Cumberland

About this property

Hotel Chacao Cumberland

3-star Caracas hotel, connected to a shopping center in Sans Souci
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a 24-hour front desk. WiFi in public areas is free.
Hotel Chacao Cumberland offers 80 air-conditioned accommodations with safes and complimentary bottled water. 40-cm flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly hotel also offers a 24-hour fitness center and an elevator.

Hotel Chacao Cumberland is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
El Golozo - This family restaurant serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight on request

Food and drink

  • Daily English breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 per person
  • A restaurant

Restaurants on site

  • El Golozo

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (34 inch wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-cm flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for English breakfast: approximately USD 12 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Chacao Cumberland
Hotel Chacao Cumberland
Chacao Cumberland Hotel
Hotel Chacao Cumberland Caracas
Chacao Cumberland Caracas
Hotel Chacao Cumberland Hotel
Hotel Chacao Cumberland Caracas
Hotel Chacao Cumberland Hotel Caracas

Hotel Chacao Cumberland Reviews

Reviews

6.2
Rating 10 - Excellent. 9 out of 72 reviews
Rating 8 - Good. 16 out of 72 reviews
Rating 6 - Okay. 21 out of 72 reviews
Rating 4 - Poor. 19 out of 72 reviews
Rating 2 - Terrible. 7 out of 72 reviews

7.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
really bad services they wont even pick up the phone from reception . They wont give you any information. Really bad how come you Expedia can advertise anything from that hotel. Very disapinted
Stayed 1 night in Dec 2018

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Disliked: Room comfort
It’s not bad for that price. Very convenience location. I spent 5 nights for a medical reasons and I was looking for the best price.
Stayed 5 nights in Sep 2018

4/10 Poor

Kel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AC does not work well throughout hotel. Staff could not provide basic needs E.g. Pencil and band aid
Stayed 1 night in May 2018

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Downtown
No parking no vallet parking . Excellent location but old not up date facilities Not a 3.5 start

6/10 Okay

nobley, europe

Liked: Cleanliness, room comfort
good location for the visits we needed to make. Some rooms are tired but the staff are friendly and helpful. Many speak quite good English

6/10 Okay

Lucas Estevam, Brazil

Allright, but not SUPER
There are almost no hotels in Venezuela, so that was the only one available.Close to town, breakfast really bad though, do not recomend.

4/10 Poor

Allan, Panama

There's always a problem with reservation.
The type of room requested wasn't available, so they "kindly" asigned me a lower class room (standard , instead of premium) but under the same rate for the premium room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised.
Pleasantly surprised at the condition of the lobby and our room. The staff at check in actually spoke English. Not so elsewhere in the country! No Internet in the room. Had to sit in the lobby to get connected. No pool unfortunately.

8/10 Good

Eric, Curacao

Liked: Cleanliness, room comfort
Nice Hotel for a business trip
This was a nice hotel for a business trip. In my case I was travelling with a nine year old and a pool would have been nice But for the rest it was ok Thanks Eric

8/10 Good

N, England

Liked: Cleanliness, staff & service, room comfort
good for business district
Thanks to reception for their English and sense of humour!

8/10 Good

Lucretia, Port of Spain. Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
It was very pleasant. The room was comfortable and very clean.

4/10 Poor

LC, Ottawa CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old hotel, but not too many in Caracas
the hotel is dated and there is no concept of customer service.

8/10 Good

JH

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Antonio, Medellin - Colombia

Disliked: Staff & service, property conditions & facilities, room comfort
Chacao Cumberland
The hotel is located where I had to stay (close to a customer) but the area in not the best in town. The hotel is quite old and rooms are poors. No mini bar, bad TV set and NO INTERNET AT ALL. The only place to get internet (according to the hotel staff) would be the hall, but no way to get connection to the wireless network of the hotel neither with my blackberry nor with my PC even walking around the whole hall..... Not advisable to stay there if you are stay for business.

10/10 Excellent

Aure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es muy bonito y estaba cerca del lugar al que tenia que ir
Stayed 1 night in Nov 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel really O.K., except breakfast!
This hotel is really O.K. Friendly, helpful people at reception. Big, comfortable room with many drawers and big wardrobe. Excellent cleaning. The only thing that was far below the level it should be, was the breakfast.
Stayed 3 nights in Nov 2017

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ALONSO D

Liked: Room comfort
Disliked: Staff & service
Buen precio pero falta calidad
El desayuno etapa incluido y se escudaban en la crisis para o tener desayuno, su explicación era "el desayuno es una cortesía, no una obligación".

8/10 Good

Stanislav

Liked: Property conditions & facilities, room comfort

6/10 Okay

Leidy P, Cali, Colombia

Liked: Cleanliness, staff & service, room comfort
Buen servicio mal Internet
El servicio muy bueno, las personas son amables y dispuestas a colaborar. A pesar de que perdí el control del TV en la recepción no me cobraron por ello. Sin embargo, el Internet sólo funciona en la recepción y en el restaurante y esto es una molestia.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
전체적으로 실망스러운 호텔
전체적으로 무척 실망스러웠음. 객실과 건물 자체는 나쁘지않았으나 객실관리나 서비스가 최악이었음. 출장자로서 객실에서 와이파이가 되지않아 너무 불편했고, 객실내 금고는 고장나 작동이 되지않아서 수리요청을 했으나 퇴실때까지 시정되지않았으며, 조식도 너무 열악했음. 개인적으로 커피를 좋아하는데 커피가 없어서 제공을 받지못한 유일한 호텔이었음. 최근의 어려운 경제사정으로인한 일시적인 문제일지는 모르겠으나 현재로서는 다시 묵고싶지않음.

6/10 Okay

Eliana

Liked: Cleanliness, room comfort