2/10 Terrible
Heather
Traveled with family and small children
Aug 12, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived they had cancelled our room due to us booking it online they had over booked by 45 rooms they did end up finding us a room. Where do I begin with the issues. The back of the building makes you feel very unsafe. There is a bug zapper in the hall. Our room door didn't latch without really pulling or shoving it shut. We came back to our hotel door left unlatched one day from them doing there daily room check which I have never had any other hotel do daily room checks. They have people living at the hotel. The hall traffic was awful all times of night. The toilet wouldn't flush all the time due to the tank not filling up with water so we had to take the lid off hit the thing to make the tank fill with water. The fridge no longer had a freezer so everything you put in the fridge froze. The towels in the room where very stained and really small when we went down to ask for a couple more towels we got new looking bigger towels. As the guy at the desk said room service would bring towels there is a sign hanging saying they don't bring towels. We had to tape a do not disturb to the door. We ended up checking out a day early and eating the cost we just couldn't take it anymore.
Heather
Stayed 5 nights in Aug 2024