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Mercure Carcassonne la Cite Hotel

4.0 star property

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Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing
Reception
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Breakfast, lunch, dinner served; local cuisine
Breakfast, lunch, dinner served; local cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Château Comtal
    ‪4 min walk‬
  • Narbonnaise Gate
    ‪5 min walk‬
  • Aude Gate
    ‪7 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪17 min drive‬

Room options

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Mercure Carcassonne la Cite Hotel

4-star Carcassonne hotel walkable to Château Comtal
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a seasonal outdoor pool, and dry cleaning. Housekeeping is available on request.
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Mercure Carcassonne la Cite Hotel features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

3 meeting rooms are available. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Complimentary uncovered self parking is available on site, along with a car charging station.

Mercure Carcassonne la Cite Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
La Table de l'Olivier - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 197 reviews
Rating 8 - Good. 36 out of 197 reviews
Rating 6 - Okay. 10 out of 197 reviews
Rating 4 - Poor. 4 out of 197 reviews
Rating 2 - Terrible. 0 out of 197 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Leonora

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful! Location couldn’t be better for accessing the cité. Very clean. The room was awfully small but the larger rooms seemed to have more beds! Breakfast was nice and varied. The bed was comfortable.
Stayed 3 nights in Nov 2024

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location. Good value.
Excellent location very close to the walled city and with easy included parking. Easy check-in in an attractive lobby. Well appointed comfortable rooms complete with slippers and robes. Openable Windows, comfortable bed and pillows. However in our room, and especially in our bathroom, the lighting was poor and needs improvement. Also shower controls were confusing and a lack of grab bars makes showering dangerous. That said , the shower/tub design seems normal based on the many hotels we’ve stayed in in much of Europe. (I just don't understand the half-door separating the shower/tub from the bathroom.) Also no easy access to soap dispenser from seated position in tub. Restaurant pretty good for dinner. We didn’t have their breakfast. It was raining lightly during our visit and as such we were disappointed that the hotel did not have umbrellas to loan.
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

xuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Rakefet

Stayed 1 night in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Standard
Good standard hotel 5 mins walk from the old town. Very secure parking.
Stayed 1 night in Sep 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Diane

Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Mercure, very helpful staff and the city of Carcassone was well worth the visit.
Stayed 1 night in Sep 2024

8/10 Good

Yoel

Stayed 3 nights in Sep 2024

10/10 Excellent

Nilsa M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for visiting the old city.
Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Liked: Staff & service
Excellent location but the hotel is somewhat worn. Public areas could be better maintained. Breakfast was average.
Stayed 1 night in Sep 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance of Carcassone fortress. Free parking. Several options for breakfast with fresh fruit, service was kind and patient.
Stayed 1 night in Aug 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here at the hotel are very helpful and friendly and professional. Nothing was too much trouble and I was made to feel welcome and respected at all times. The hotel both inside and out weee beautifully kept and comfortable.
Stayed 7 nights in Aug 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Really exceeded our expectations. The staff were friendly and helpful for checking to our departure. The room was clean, well laid out, comfortable and had a great view. A free soft drink mini bar to welcome you was a nice addition. The view from the bedroom was very nice. The breakfast was full of choice and the pool and garden were a nice place to relax with a good size pool.
Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel very close to the old city.
A lovely hotel with an excellent restaurant. We had a lovely lunch on arrival and an extensive selection at breakfast. The hotel has a good pool and a sunbathing area, with poolside bar, plus a nice lounge and terrace. Good private parking and a short walk to the entrance to the old city.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Keith

Traveled with partner
Close to the city
Stayed 1 night in Aug 2024

10/10 Excellent

Hilary

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This is a fantastic hotel, perfect for la cité, and a delightful ambience. Excellent staff, too!
Stayed 7 nights in Jul 2024