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Best Western Pontypool Metro Hotel

3.0 star property

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Photo gallery for Best Western Pontypool Metro Hotel

Relax in a comfortable lounge area with sofas, an armchair, and a coffee table, surrounded by large windows and a view of the outdoor space.
Two comfortable beds with crisp linens, a bedside table and lamp, and a small nightstand create a cozy retreat.
Guests can enjoy the hotel's modern design and outdoor patio area with seating and shade.
Enjoy a hearty breakfast with a view, complete with eggs, toast, and more.
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
$71
includes taxes & fees
Aug 17 - Aug 18

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪11 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Relax in comfort with a large bed, desk, and wardrobe, perfect for work or reading.

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Work in comfort with a desk, chair, and ample space for your laptop and essentials.

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Accessible, Non Smoking

Work in comfort with a desk, telephone, and ample space for your laptop.

Standard Room, 2 Twin Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard Family Room

  • Sleeps 3

Similar properties

Hotel entrance features a covered walkway with a glass door.

Tŷ Magor

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1000)
$152 nightly
The price is $152 total
includes taxes & fees
Tŷ Magor

About this property

Best Western Pontypool Metro Hotel

3-star hotel in Pontymoile
A bar/lounge, a coffee shop/cafe, and concierge services are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, a garden, and concierge services. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Best Western Pontypool Metro Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Lounge Area - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 1000 reviews
Rating 8 - Good. 361 out of 1000 reviews
Rating 6 - Okay. 66 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 26 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Excellent stay even if it was just for one night. Room was very nice and beds very comfortable. Will definitely stay there again. Thanks for providing a wonderful service 😊
Stayed 1 night in May 2025

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice condition good facilities

Good stay
Stayed 1 night in Apr 2025

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

DEREK

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Three night stay for business. Don’t usually stop in Best Western but was pleasantly surprised by this hotel . Good room Good breakfast Good WiFi Free parking . Would use again .
Stayed 3 nights in Apr 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean service very good but location is near busy roundabout so was noisy
Stayed 2 nights in Apr 2025

10/10 Excellent

Samavedam, Lincoln

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to access; well maintained.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with bar and in nice area to visit places
Stayed 1 night in Apr 2025

2/10 Terrible

Andrew

Stayed 1 night in Apr 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Convenient cheap stopover location

The staff were very helpful and friendly but were missing from front desk quite often and for extended periods so we had to wait to get issues resolved. It is in a convenient location, near several places to eat but it's not easy to walk into Pontypool as the main route is a dual carriageway. We had a room for three and my daughter said the pull out sofabed was very uncomfortable, it did appear to be collapsing. I'd stay again as a couple though.
Stayed 3 nights in Apr 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a weekend away.

Excellent base for exploring the area. Friendly staff and the room was quiet even facing the road. Shower in the bathroom was great after a day out.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Harron

Stayed 1 night in Apr 2025

10/10 Excellent

Bronwen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Quiet Room

Nice relaxing nights stay.. Quiet room.... Good parking.. Very pleasant check in staff...
Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer-lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

With friends

Lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable to stay

the room & bathroom were clean and tidy, it was comfortable to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Terry, Halifax

Stayed 2 nights in Mar 2025

8/10 Good

Bronwen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice clean and quiet hotel, helpful staff Only criticism would be £30 for the EV charging is excessive as the charging speed is exceptionally slow
Stayed 1 night in Apr 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Terry, Halifax

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Win

Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Well equipped. Quiet room. Quite good breakfast. Easy parking.
Stayed 1 night in Mar 2025