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Hilton Cardiff

4.5 star property

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Photo gallery for Hilton Cardiff

Lunch and dinner served, local cuisine
View from room
Indoor pool, open 7:00 AM to 8:00 PM, lifeguards on site
Reception
Presidential Suite | Living area | Flat-screen TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
$144
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
Kingsway, Cardiff, Wales, CF10 3HH
  • Place, Cardiff Castle
    ‪2 min walk‬
  • Place, Cardiff University
    ‪11 min walk‬
  • Place, Principality Stadium
    ‪2 min drive‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

7.0 out of 10
Good
(6 reviews)
  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area | Flat-screen TV

Executive Suite, 1 King Bed

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | View from room

Family Double Room

8.6 out of 10
Excellent
(8 reviews)
  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room (Deluxe)

Minibar, in-room safe, desk, laptop workspace

Family Double Room (Deluxe)

8.6 out of 10
Excellent
(22 reviews)
  • 350 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | View from room

Presidential Suite

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(52 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Cardiff

4.5-star hotel in Cardiff City Centre
This smoke-free hotel features an indoor pool, a restaurant, and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Hilton Cardiff offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, sports massages, and Swedish massages.
In addition to an indoor pool, Hilton Cardiff provides a health club, a hot tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 3651 square feet (339 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance.

Hilton Cardiff is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Grey Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (GBP 15 per day)

Parking and transportation

  • 24-hour offsite parking (GBP 35 per day); discounts available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Grey Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • Dining table
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,651 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Double-glazed windows
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 19.95 per person
  • Fee for in-room wireless internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired internet: GBP 15.00 per day (rates may vary)
  • Fee for wired internet in public areas: GBP 15 per day (rates may vary)
  • Nearby parking fee: GBP 35 per day(984 ft away; open 24 hours)
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 25.0 per day
  • Pool fee: GBP 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cardiff Hilton
Hilton Cardiff
Hilton Hotel Cardiff
Cardiff Hilton Hotel
Cardiff Hilton International
Hilton Cardiff Hotel Cardiff
Hilton Cardiff Wales
Hilton International Cardiff
Hilton Cardiff Hotel
Hilton Cardiff Hotel
Hilton Cardiff Cardiff
Hilton Cardiff Hotel Cardiff

Hilton Cardiff Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 525 out of 1031 reviews
Rating 8 - Good. 246 out of 1031 reviews
Rating 6 - Okay. 148 out of 1031 reviews
Rating 4 - Poor. 78 out of 1031 reviews
Rating 2 - Terrible. 34 out of 1031 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

4/10 Poor

Umar

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Read this before going

Room cost us £167 for one night, we never had any shower gel and TV channels were not working at all. There was no parking for visitors so you have to park at NCP carpark which will cost you £30 for 24hrs. Other than that staff were great, swimming pool, hot tub and jacuzzi were awesome
Stayed 1 night in Jul 2025

8/10 Good

Tamsin

Traveled with family
Liked: Property conditions & facilities, room comfort
Overall the hotel, staff and facilities were excellent. Unfortunately in the room next to us there were children staying in a room without an adult present and they were causing a lot of noise, running around the corridors and in and out of the room slamming the door until late. There was also a dog in the room which was barking and therefore we did not have the best sleep, I didn’t know they allowed dogs to stay
Stayed 1 night in Aug 2025

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreamy pillows!!

I absolutely love this hotel from the moment I walked in to waking up in the morning. Everybody couldn't do enough for you. The breakfasts were outstanding and the beds were fabulous. Not to mention the pillows which were out of this world. I need a set!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't go wrong here!

Great central Cardiff hotel, yet quiet in bedroom where it counts. Breakfast very fresh and tasty. Service great, very friendly staff at all contacts!
Stayed 2 nights in Aug 2025

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay with central location

Stayed 1 night in Aug 2025

2/10 Terrible

Gareth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were unfortunate enough to have a horrible interaction with a random person who was "on something" whilst using the indoor swimming pool. Somehow, he'd navigated his way from the street, past security, through the swimming pool/spa front desk and directly to the poolside. I had my 6 year old daughter with me and he walked straight up to my face as we were getting out of the pool. It was incredibly intimidating and when i complained the hotel about their lack of care, they offered me £30 discount off the room. Appalling. They also over charged us for dinner by mistake and one of their porters randomly let himself into our room whilst my wife was getting changed to bring us "the shower gel we asked for" that we didn't ask for. The air con was broken in the room on a boiling hot day. Overall, a disaster. Don't stay here with kids as they can't protect their own pool area.
Stayed 1 night in Aug 2025

8/10 Good

Broghan

Traveled with family and small children
Liked: Amenities
Beds were lovely and comfy, breakfast was expensive for what it was. Pool area basic but pleasant. Room spacious, 2 double beds. Location perfect and central
Stayed 1 night in Aug 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, room comfort
I'm a regular at the Hilton, but this is the first time I've left more tired than when I arrived. We had room 437 and oh my goodness it was awful for external noise. The double fire doors just kept banging and I mean wall shaking and bed rumbling, this lasted all evening and throughout the night. I was nodding off only to br abruptly awoken with very loud bangs, as someone with a heart condition this was unsettling. It resulted in me sleeping with earbuds and forest sounds just to save from jumping out of my skin. The bathroom door doesn't close and stay closed unlesa you really push hard. The handrail to the shower was very loose, the hand cream dispenser isnfalling off the wall which looks to have been fixed to the wall multiple times. The hook on the back of the door was also wobbling. The carpet was threaded rather badly. Everything else was great as always, the staff are always amazing but this stay really left me exhausted which isn’t great.
Stayed 1 night in Aug 2025

10/10 Excellent

Peri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jahanara

Stayed 1 night in Jul 2025

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff, Would have had an excellent rating if not for a very noisy woman waking us up at 3 am by being very noisy in the corridor for a prolonged period of time.
Stayed 1 night in Jul 2025

10/10 Excellent

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Wincy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte, ferndale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Terri

Stayed 1 night in Jul 2025

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow, what a stay!

The staff at this hotel were amazing! It was our son’s birthday and the guest services manager Rachel went above and beyond by filling the room with surprises for him! He was absolutely delighted and so was his sister, as there were plenty of treats to share, plus a bottle of Prosecco for us! The room itself was spacious for the 4 of us, and very clean and well equipped. We had an issue with aircon but this was reported and someone was sent to try and sort it. Unfortunately they couldn’t before we left, but we were given a discount on our bill. The pool facilities were fab, very clean and lots of options like a hot tub, sauna and steam room! Plus, there were plenty of fresh towels. The breakfast buffet was fresh, varied and all allergens identified which was great as our daughter can’t have milk. Every staff member we encountered was so friendly and smiley which makes all the difference! We would definitely stay again and recommend it to anyone.
Stayed 1 night in Jul 2025

10/10 Excellent

Gethin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic

Fantastic stay - staff were friendly and went out of their way to be as accomodating as they could
Stayed 1 night in Jul 2025

6/10 Okay

Kurt

Traveled with family
Liked: Cleanliness, amenities
The first day.. The front management was very professional but My room had water on the carpet when I first checked In. House keeping brought 2 towels and put on the spots, but made no effort to dry them. A 2nd time they were called and house keeping brought 2 towels and made no attempt to dry . A 3rd time management came to dry the spots . The service in the restaurant was very slow, as they apparently forgot to attend to me after my order .. The office staff Deborah and Reuinsi were very kind and professional. But it should not have taken 3 attempts and managers to get water up.
Stayed 3 nights in Jul 2025

6/10 Okay

Karen

Liked: Amenities, property conditions & facilities
We stayed in room 335 and when you flush the toilet water flies out of the toilet bowl each time. My partner went to Oasis and the bouncer on the door on Friday night pushed him on the chest twice.
Stayed 3 nights in Jul 2025

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025