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Hilton Cardiff

4.5 star property

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Photo gallery for Hilton Cardiff

Presidential Suite | View from room
Indoor pool, open 7:00 AM to 8:00 PM, lifeguards on site
Presidential Suite | Minibar, in-room safe, desk, laptop workspace
Presidential Suite | Living area | Flat-screen TV
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
$121
includes taxes & fees
May 17 - May 18

Explore the area

View in a map
Kingsway, Cardiff, Wales, CF10 3HH
  • Place, Cardiff Castle
    ‪1 min walk‬
  • Place, St. David's
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪11 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪34 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area | Flat-screen TV

Executive Suite, 1 King Bed

  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Family Double Room | View from room

Family Double Room

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room (Deluxe)

Minibar, in-room safe, desk, laptop workspace

Family Double Room (Deluxe)

8.6 out of 10
Excellent
(27 reviews)
  • City view
  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | View from room

Presidential Suite

  • City view
  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.6 out of 10
Excellent
(62 reviews)
  • City view
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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4.7 out of 5, Exceptional, 1,784 reviews
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About this property

Hilton Cardiff

4.5-star hotel in Cardiff City Centre
This smoke-free hotel features an indoor pool, a restaurant, and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a hot tub are onsite.
Hilton Cardiff offers 197 air-conditioned accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, sports massages, and Swedish massages.
In addition to an indoor pool, Hilton Cardiff provides a health club, a hot tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4.5-star property offers access to a business center, 7 meeting rooms, and coworking spaces. Event facilities measuring 3651 square feet (339 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance.

Hilton Cardiff is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Grey Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (GBP 15 per day)

Parking and transportation

  • 24-hour offsite parking (GBP 35 per day); discounts available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Grey Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Children's toys
  • Dining table
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,651 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station
  • Coworking space

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Double-glazed windows
  • Lifeguards
  • Locally-owned and organized tours and activities
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Dining table
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 19.95 per person
  • Fee for in-room wireless internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired internet: GBP 15.00 per day (rates may vary)
  • Fee for wired internet in public areas: GBP 15 per day (rates may vary)
  • Nearby parking fee: GBP 35 per day(984 ft away; open 24 hours)
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 25.0 per day
  • Pool fee: GBP 5 per person per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cardiff Hilton
Hilton Cardiff
Hilton Hotel Cardiff
Cardiff Hilton Hotel
Cardiff Hilton International
Hilton Cardiff Hotel Cardiff
Hilton Cardiff Wales
Hilton International Cardiff
Hilton Cardiff Hotel
Hilton Cardiff Hotel
Hilton Cardiff Cardiff
Hilton Cardiff Hotel Cardiff

Hilton Cardiff Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 538 out of 1002 reviews
Rating 8 - Good. 241 out of 1002 reviews
Rating 6 - Okay. 123 out of 1002 reviews
Rating 4 - Poor. 70 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Noel

Staff were fantastic and room was clean but we need more TV channels
Stayed 1 night in Jan 2026

8/10 Good

Ambreen

Traveled with family and small children
Liked: Cleanliness, amenities
I informed the staff behind the desk that it was my daughter’s birthday. They arranged a balloon and cupcakes in our room. They also gave us free access to the pool which my daughter really appreciated. We enjoyed our stay very much and will definitely be visiting again!
Stayed 2 nights in Jan 2026

4/10 Poor

Callum

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff were all excellent but the hotel itself is a bit shabby. We had a twin room, the plug sockets between the beds didn't work and sparked when we plugged something in. The shower while spacious would fluctuate between hot and cold non stop. We were kept awake for several hours by children or young teens screaming. We thought it was in the room next to us but it felt like it was coming from the outside area of the hotel. I don't usually expect much from a hotel for one night, but I'd recommend another, slightly cheaper hotel like a Premier Inn, at least their plugs work and their rooms have some semblance of soundproofing. Another American brand being reduced to a rip off perhaps? Not surprised but still a bit disappointed.
Stayed 1 night in Jan 2026

10/10 Excellent

Betsan

Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

10/10 Excellent

Marie

Stayed 1 night in Jan 2026

6/10 Okay

William

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was ok as was the cleanliness and breakfast. The staff were very good and did you proud. The things that weren’t quite right were £5 to use pool (perhaps better indication on web site) segregation at breakfast, why were there seats for “plebs” and seats for the “more affluent people?” Not one of our best stays but it did have a central location which was its saving grace.
Stayed 2 nights in Jan 2026

8/10 Good

Graeme, Calgary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were good at check in which was fast and efficient. Can we suggest you work with the airport to reposition the Uber pickup area as the walk into the hotel from arrivals is easily blocked by people waiting for pickups
Stayed 3 nights in Jan 2026

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi good, clean and spaciouus room. Only issue was that heating did not function well and room was cold.
Stayed 1 night in Jan 2026

8/10 Good

Ayo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Parking at this hotel is non existent. You will need to pay and display. For a hotel with this name I expected a little bit more in the room. We couldn’t watch net flix on the TV as it was not internet connected. The breakfast was good though.
Stayed 3 nights in Dec 2025

8/10 Good

Mark

Stayed 2 nights in Dec 2025

10/10 Excellent

Darran

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
A clean and comfortable room in a central location with a good buffet breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Dereck

Stayed 2 nights in Jan 2026

8/10 Good

Josie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Abigail

Traveled with family
Liked: Property conditions & facilities, room comfort
Charged left right and center for things that ive never payed for at hotels- like the swimming pool,10 pound for a child to use is criminal. It was my daughters birthday and i wasn't interested in arguing but the charges just kept coming. After paying 200 for a room, that sort of smelt like sewerage. A room we were moved to by the receptionist as a treat for my daughter 16th birthday. There was the smell & the Big crack in the sink. 2 towels in the whole room Staff on desks were some of the most rude and unfriendly people I've ever met let alone in a hotel staff setting. They all look avout 16 which is fine but why so rude? Not our fault you chose to work on new years eve. 2 days later and i havent had the deposit of 25 back yet that i was told would cover things if we wanted to spend anything while we were there. Instead I was tapping my card for every single thing we asked for. Even 10 min at the spa. Probably wouldn't stay at this particular hilton again due to the staff, unfortunate as its a great hotel in a great location just had too many issues & random high charges
Stayed 1 night in Dec 2025

4/10 Poor

Kate

Liked: Cleanliness, staff & service, amenities
Dog barking next door all night.
Stayed 1 night in Dec 2025

4/10 Poor

Nichola

Traveled with family
Disliked: Cleanliness, staff & service, amenities
From no drinking water in the room to brown water pouring through the bathroom ceiling from the room upstairs. Terrible customer care, laughable standards… £10 extra to use the pool and £30 to park. Honestly appalling
Stayed 1 night in Dec 2025

8/10 Good

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located in the centre of Cardiff and the staff were very attentive. Room make up was daily , a rarity these days, although lacked attention to detail as food crumbs (ours) were found in the made bed.
Stayed 3 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, excellent staff
Stayed 1 night in Dec 2025

10/10 Excellent

Mrs J M

Liked: Cleanliness, staff & service, amenities
We had a wonderful 4 day Christmas break! Room 719 was excellent - clean, comfortable temperature. Huge comfy bed - everything you need provided. Breakfast was good every day - lots of choice. Christmas Day dinner was lovely. The staff were absolutely outstanding! Friendly, welcoming, efficient & professional
Stayed 4 nights in Dec 2025

8/10 Good

Kylie

Stayed 1 night in Dec 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent festive stay!
Stayed 1 night in Dec 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hospitality, made the day feel special
Stayed 1 night in Dec 2025

8/10 Good

Kelvyn

Stayed 1 night in Dec 2025

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very helpful and courteous staff
Stayed 1 night in Dec 2025