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Hilton Cardiff

4.5 star property

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Photo gallery for Hilton Cardiff

Exterior
Presidential Suite | View from room
Reception
Junior Suite, 1 King Bed | View from room
Indoor pool, open 7:00 AM to 9:00 PM, free cabanas, sun loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

Map
Kingsway, Cardiff, Wales, CF10 3HH
  • Cardiff Castle
    ‪2 min walk‬
  • Cardiff University
    ‪11 min walk‬
  • Principality Stadium
    ‪1 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, View

In-room safe, desk, soundproofing, iron/ironing board

Executive Room, 1 King Bed, View

  • 366 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room (Deluxe)

Family Double Room (Deluxe) | In-room safe, desk, soundproofing, iron/ironing board

Family Double Room (Deluxe)

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Double Room, View

Family Double Room | View from room

Family Double Room, View

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | View from room

Presidential Suite

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite, 1 King Bed

  • 350 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

View from room

Deluxe Room, 1 King Bed, View

  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area | Flat-screen TV

Executive Suite, 1 King Bed

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $298 total
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About this property

Hilton Cardiff

4.5-star Cardiff hotel, connected to a shopping center in Cardiff City Centre
This smoke-free hotel features an indoor pool, a restaurant, and a health club. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and 24-hour room service.
Hilton Cardiff offers 197 air-conditioned accommodations with laptop-compatible safes and safes. Flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Cardiff hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
In addition to an indoor pool, Hilton Cardiff provides a health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and 7 meeting rooms. Event facilities measuring 3651 square feet (339 square meters) include conference space. This luxury hotel also offers multilingual staff, tour/ticket assistance, and concierge services.

Hilton Cardiff is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Grey Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, French, German, Italian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 15 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (GBP 15 per day)

Parking and transportation

  • Offsite parking available (GBP 32.95 per day)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.95 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Grey Restaurant

Things to do

  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,651 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 19.95 per person
  • Fee for in-room wireless internet: GBP 15 per day (rates may vary)
  • Fee for in-room wired internet: GBP 15.00 per day (rates may vary)
  • Fee for wired internet in public areas: GBP 15 per day (rates may vary)
  • Nearby parking fee: GBP 32.95 per day (328 ft away)
  • Pet fee: GBP 35.00 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 25 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cardiff Hilton
Hilton Cardiff
Hilton Hotel Cardiff
Cardiff Hilton Hotel
Cardiff Hilton International
Hilton Cardiff Hotel Cardiff
Hilton Cardiff Wales
Hilton International Cardiff
Hilton Cardiff Hotel
Hilton Cardiff Hotel
Hilton Cardiff Cardiff
Hilton Cardiff Hotel Cardiff

Hilton Cardiff Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 493 out of 1001 reviews
Rating 8 - Good. 251 out of 1001 reviews
Rating 6 - Okay. 143 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Mar 2025

8/10 Good

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to the center
Stayed 3 nights in Mar 2025

10/10 Excellent

Bhavna

Stayed 1 night in Mar 2025

8/10 Good

Ian

Stayed 1 night in Mar 2025

8/10 Good

Christian

Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cath

Traveled with partner
Always a great stay
Stayed 1 night in Mar 2025

6/10 Okay

Dionne

Liked: Cleanliness, staff & service

It was just ok, excepted more from the Hilton.

Overall, the stay was ok. My partner has a skin condition which caused him to bleed on to the sheets, this could be seen and unfortunately, the sheets were not changed. Thr fridge light indicated it work but it was not working and did not keep our water cold. The bed was not comfortable. As it is a Hilton hotel, I would have hoped for more.
Stayed 2 nights in Mar 2025

10/10 Excellent

kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jeni

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel. Helpful staff. Room 629 disappointing

Lovely hotel. Helpful, friendly staff. Super breakfast. The suite was disappointing- we had upgraded from an executive castle view room to an executive suite. The suite was at the rear of the hotel with views of the bins. The facilities in the suite were lacking / not working, (no drawers, no dressing table, no chair, broken light and fridge, and no view of the castle). I would stay there again, but would book a castle view room rather than a suite.
Stayed 2 nights in Feb 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite helpful staff, especially in the breakfast room which was very busy on the Sunday morning. Room facilities were very good. Hotel needs to get the 2nd lift in the foyer fixed. Accept need time but guest in lift had stayed 3 months ago & it wasn't working then. All in all nice location & hotel
Stayed 1 night in Mar 2025

10/10 Excellent

Meire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jus amazing
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton Cardiff

Rooms are not sound proof
Stayed 1 night in Mar 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday trip

Stayed 1 night in Feb 2025

10/10 Excellent

Mya

Stayed 1 night in Feb 2025

8/10 Good

Guljar, Ilford, essex

Liked: Amenities
Good stay
Stayed 1 night in Feb 2025

2/10 Terrible

Daniel

Traveled with family
Disliked: Staff & service, room comfort

Not what you expect from a Hilton

1) No parking at the hotel, separate fee of £60 to park 1 block away & this was not mentioned on the website. No valley or assistance to/from offsite car park. 2) Guests of the hotel had restrictions on when thepool and sauna could be accessed… again not mentioned on the website. 3) Very limited drinks in the hotel bar (no cocktail's) and the front bar seemed to be open to anyone (non guests). 4) Food menu and room service menu was very limited and very long wait times (1 hour). In summary I spent almost £1000 for a two night stay (5 star fees) for what was at best a 2 star service and experience. Based upon my experience I would not recommend this hotel to anyone.
Stayed 2 nights in Feb 2025

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Everything as described everyone in hotel was very helpful.
Stayed 3 nights in Feb 2025

8/10 Good

jade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel - just 2 small gripes

Great hotel, friendly staff - especially the lady seating people for breakfast who was very knowledgeable about dietary requirements and just generally very friendly. There is nowhere on the website that its says children (mine are 13 and 15) cannot use the pool unless an adult gets in with them - my children we’re disappointed not to be able to use the pool and i think the minimum age needs to be clearer. We used the stairs to get to our room. This is the only part of the hotel that felt dated and as the staff use the emergency exit to go out and smoke on a number of occasions it really smelt of smoke. Apart from those things we had a good stay and i would definitely return to this hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From reception right through to check out all service was fabulous
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and looked after us so well during our stay, We had a fantastic stay.. Thank you.
Stayed 1 night in Jan 2025

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, easy check in. Good central location but really quiet in the rooms. Good gym and pool facilities. Bar and restaurant on site good but easy access to the city for any variety. Helpful concierge and off site parking but only 2 mins walk away. All good!
Stayed 1 night in Feb 2025