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Holiday Inn Cardiff - North M4 by IHG

3.0 star property

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Photo gallery for Holiday Inn Cardiff - North M4 by IHG

Indoor pool
Breakfast, lunch, dinner served; international cuisine
Interior
Bar (on property)
Property amenity

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Gym
  • 24/7 front desk
  • Bar
  • Hot Tub

Explore the area

Map
Merthyr Road, Tongwynlais, Cardiff, Wales, CF15 7LH
  • Cardiff Castle
    ‪10 min drive‬
  • Cardiff University
    ‪11 min drive‬
  • Principality Stadium
    ‪11 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Accessible

Standard Room, 2 Twin Beds, Accessible | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Double Bed with Sofa bed

Premium Room, 1 Double Bed with Sofa bed | Desk, laptop workspace, iron/ironing board, free cribs/infant beds

Premium Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Holiday Inn Cardiff - North M4 by IHG

3-star hotel in Tongwynlais
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Holiday Inn Cardiff - North M4 by IHG offers 96 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Holiday Inn Cardiff - North M4 by IHG provides a hot tub, a sauna, and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 3900 square feet (362 square meters) include conference space. This business-friendly hotel also offers gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Onsite self parking is complimentary.

Buffet breakfasts are available for a surcharge between 6:30 AM and 9:30 AM on weekdays.
Holiday Inn Cardiff North - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Onsite venue #2 - bar. Open 24 hours.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Holiday Inn Cardiff North

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3,900 square feet of conference space
  • 5 meeting rooms

Spa

  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from September 4 2022 to September 30 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:30 AM to 9 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Cardiff International Hotel
Cardiff International Legacy Hotel
Legacy Cardiff International
Legacy Cardiff International Hotel
Holiday Inn Cardiff North M4 Hotel
Holiday Inn Cardiff North M4
Holiday Cardiff North M4
Cardiff M4 By Ihg Cardiff
Holiday Inn Cardiff North M4
Holiday Inn Cardiff North M4 an IHG Hotel
Holiday Inn Cardiff - North M4 by IHG Hotel
Holiday Inn Cardiff - North M4 by IHG Cardiff
Holiday Inn Cardiff - North M4 by IHG Hotel Cardiff

Holiday Inn Cardiff - North M4 by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 508 reviews
Rating 8 - Good. 213 out of 508 reviews
Rating 6 - Okay. 97 out of 508 reviews
Rating 4 - Poor. 41 out of 508 reviews
Rating 2 - Terrible. 27 out of 508 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent better than expected
Stayed 2 nights in Aug 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay
Comfy and clean room with friendly, helpful staff. Since last stay they have also had BP Pulse installed for EV's which is very useful. Stayed before and will stay again. Useful for Cardiff and surrounding area
Stayed 1 night in Aug 2022

10/10 Excellent

anthony

Stayed 2 nights in Aug 2022

2/10 Terrible

Harry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this hotel
We usually use holiday inns for work purposes and I've stayed in plenty. You would usually expect a decent level of hotel. This one needs to be avoided. Poor condition, mouldy rooms and poor service.
Stayed 1 night in Aug 2022

10/10 Excellent

Angie

Stayed 1 night in Jul 2022

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxed atmosphere and ideally situated for access into Cardiff. Staff were very helpful, especially the night receptionist Chris. Room was clean and tidy,if a little tired. Possibly do with a refresh. Would be happy to stay again
Stayed 2 nights in Jul 2022

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These IHG properties are a good way to go, standard throughout our stay so far and this one was no different. Clean, big room, good bathroom, good parking, a reasonable rate online. Good value….
Stayed 1 night in Jul 2022

10/10 Excellent

Scott

Stayed 2 nights in Jul 2022

8/10 Good

Sandra

Stayed 1 night in Jun 2022

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Syed

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Iain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel with pleasant staff. Evening food good and breakfast fine. Good facilities on site, with swimming pool as well. Large well equipped room. Good location for Cardiff centre
Stayed 1 night in Jul 2022

8/10 Good

DAVID

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Swimming pool dirty. Room dirty and dusty. Steam room not working! Hotel rooms and spa area in badly in need of a makeover. Hotel over priced. Breakfast basic and cold.
Stayed 1 night in Jun 2022

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Property conditions & facilities
Happy stay but slightly whiffy room
Stayed 1 night in Jun 2022

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

6/10 Okay

Simon

Liked: Staff & service
Stayed 1 night in Jun 2022

2/10 Terrible

Caril

Stayed 1 night in Jun 2022

8/10 Good

Paul

Business traveler
Liked: Cleanliness, room comfort
Business trip
Stayed 2 nights in Jun 2022

10/10 Excellent

Julie

Stayed 1 night in Jun 2022

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff excellent breakfast. Comfortable bed.
Stayed 2 nights in Jun 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay
One night visit staff were polite and gave good service, good beer selection, food was limited but ok
Stayed 1 night in May 2022

8/10 Good

Alan, Ochiltree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for short visit
Stayed 1 night in May 2022

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Phillip

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not great, but convenient location.
Hotel is tired decor-wise and in need of a refresh in places and good clean in others (didn’t risk sitting in the room’s armchair) Restaurant service was below par. Staff seemed to be more keen to chat with each other than actually serve. Meal inclusive deal (two courses) was a bit of a farce given everything the dessert ended up on the bill, along with the manager’s‘complimentary’ drink for my inconvenience. Check out was a chore with only a single member of staff on the desk @ 8am when lots of people were leaving at the same time (to get to work by the look of most of us). Will I stay here again ? With a Village Hotel nearby… No !
Stayed 2 nights in May 2022